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Air China Customer FAQ

Top Answers & How-to Guides

What is Air China's Phone Number?

The question we are asked most often is about how to talk to Air China customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I make changes to my Air China flight itinerary?

Yes, you can make changes to your Air China flight itinerary. Air China allows passengers to modify their flight details, including...
Ask any question you have about Air China customer service, get an answer now.

Recent Air China Customer Questions

How do I add extra luggage? Booked through a third party and they can’t help me out.

If you have already booked through a third party and need to add extra luggage to your Air China flights, you can do this by directly contacting Air China. You can manage your booking online through the Air China official website by entering your reservation number and last name. Once you've accessed your booking, look for the option to add extra luggage. Please remember that adding excess baggage may incur extra charges and these charges can vary based on the weight and size of the luggage.
Asked Apr 11, 2024 1:02 PM

Je souhaite modifier mon billet d'avion mais impossible de joindre air china

Pour modifier votre billet d'Air China, vous pouvez essayer de le faire en ligne via leur site web si votre billet le permet. Connectez-vous sur la page 'Gérer mes réservations' et suivez les instructions pour apporter les modifications nécessaires. Si vous ne pouvez pas le faire en ligne ou si vous rencontrez des difficultés, vous devrez peut-être attendre pour joindre leur service clientèle. Vous pouvez essayer de les contacter à différents moments de la journée. Essayez également d'utiliser différents modes de communication, comme l'e-mail ou les réseaux sociaux, pour les atteindre.
Asked Feb 20, 2024 12:35 PM

Help me with my Air China customer service issue

Flight Tracking

How Do I Track an Air China Flight?

The methods for tracking an Air China flight are easy and free. The airline's official website provides the most information. You can...

Baggage Allowance

What is Air China's baggage allowance policy?

Air China's baggage allowance policy allows passengers to bring a certain amount of checked and carry-on baggage based on their travel...

Seat Selection

Can I choose my seat in advance?

Yes, Air China provides the option for passengers to choose their seats in advance. Seat selection can be done during the booking process...

Payment Methods

What are the accepted forms of payment for Air China tickets?

Air China accepts various forms of payment for ticket purchases. Customers can conveniently use major credit cards such as Visa, Mastercard,...

Cancellation Policy

What is Air China's cancellation policy?

Air China's cancellation policy allows passengers to cancel their tickets and receive a refund, subject to certain conditions and fees....

Carry-on Restrictions

Are there any restrictions on carry-on baggage?

Yes, Air China has specific restrictions on carry-on baggage. Passengers are allowed to carry one piece of baggage on board, with the...

In-flight Entertainment

What are the options for in-flight entertainment on Air China flights?

On Air China flights, passengers are offered a variety of in-flight entertainment options to enhance their travel experience. The airline...

Special Meals

Does Air China offer special meals for passengers with dietary restrictions?

Yes, Air China does offer special meals for passengers with dietary restrictions. They understand that some passengers may have specific...

Pet Travel Requirements

What are the requirements for traveling with pets on Air China?

To travel with pets on Air China, there are certain requirements that need to be met. Firstly, pets must be at least three months old...

Flight Itinerary Changes

Can I make changes to my Air China flight itinerary?

Yes, you can make changes to your Air China flight itinerary. Air China allows passengers to modify their flight details, including...
We look to the Air China issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Air China issues reported to GetHuman
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