Access Wireless Customer FAQ

You can qualify for Access Wireless if your address is a homeless shelter. You need to provide documentation that shows you receive benefits from a qualifying assistance program or have income that meets the eligibility criteria.

You can find the most up-to-date contact information for Access Wireless right here on this page that you're viewing. Simply look for the "Contact Us" section or link to get all the necessary details you need to get in touch with Access Wireless.

After you've completed and submitted your application to Access Wireless, you should receive a confirmation email or text message. It may take some time for your application to be reviewed. If approved, you'll receive another communication indicating so. The time it takes can vary based on the volume of applications. If you want to check on the status in the meantime, you can log into your account on the Access Wireless website and check there or use the link provided in the confirmation email.

If you've lost your recertification number, there's no need to worry. Access Wireless doesn't issue specific recertification numbers to their customers. To complete your annual recertification, you may do it online by logging into your account on the Access Wireless website. If you're having trouble with this, it's best to ensure your account details are correct and up to date. Remember, it's important to complete this recertification every year to keep your service active.

We're sorry to hear you're having issues with your phone. One of the common causes of a black screen is a low battery. Try charging your device for at least 30 minutes, then try turning it on. If the phone remains unresponsive, it may need a hard reset. This varies by device but often involves holding down specific buttons like the volume and power key simultaneously. Be careful, as this might delete all data. If these steps don't resolve the issue, your device may require professional service. Always make sure to contact your service provider or manufacturer in these instances for further assistance.