How Do I Cancel My Service with AT&T?
In a nutshell: To cancel your AT&T service, visit the AT&T website and access the menu by clicking the three horizontal lines. Navigate to the "Support" section, then select "My account." Click on "Get bill and account help" to reach the "Bill & account support" page. Look for
Introduction
If you currently have AT&T service and want to cancel it, the company makes it easy to do so. Keep reading for more information about how to start the process.
Go to the AT&T Website
Visit the AT&T website.
Find the AT&T Menu
Locate the AT&T menu. You'll find it in the upper-left corner of the homepage, represented by three black horizontal lines.
Open the Menu
Click on the three horizontal lines. Doing so will expand the AT&T menu.
Find the "Support" Link
Browse the AT&T menu to look for the "Support" link. It's below the "Try AT&T Wireless for free" link and above the "Find a store" link.
Go to the AT&T Support Page
Click on the "Support" link on the AT&T menu, which will take you to the AT&T support page. It says "Welcome to AT&T Support" toward the top of the page.
Find the "My account" Box
Scroll down the support page until you see the box with the "My account" header. The links within it say "View my bill," "Pay without signing in," and "Reset my password." There's also a blue and white horizontal button that says "Get bill and account help."
Go to the "Bill & account support" Page
Click on the blue and white button, which will take you to the "Bill & account support" page.
Find the "Browse topics" Section
Scroll down the "Bill & account support" page to find the "Browse topics" section.
Locate the Relevant Section
Look through the options under "Browse topics" until you find the section that's relevant to your situation. Since you want to cancel your AT&T service, find the section that says "Move, change, suspend & cancel service." It says "Find out how to make changes to your AT&T account or service." below the header.
Expand the Section
There's a down-pointing arrow to the right of "Move, change, suspend & cancel service." Click on this to expand the menu.
Locate the Appropriate Subheader
Look for the "Cancel & suspend" line within the sub-menu. It has a down-pointing arrow to its right. Click on this when you find it.
Find the Appropriate Link
Look for the link that pertains to your situation. There are multiple links that might apply, including "Cancel your internet or U-verse TV service," "Cancel wireless service or remove a line," and "Cancel or reactivate AT&T service for U.S. military or service members." Click on the link when you find it.
Read the Page
After clicking on the link, read the page it directs you to.
Follow the Instructions
Follow the instructions on the page to cancel your AT&T service. If you need assistance, please move on to the next step.
Contact AT&T Customer Support
If you need help canceling your AT&T service, contact its customer support team. They can inform you of your options and discuss your situation. If you decide to cancel your service, they can guide you through the process.
Conclusion
Should you decide to cancel your AT&T service, make sure to do it as soon as possible. This can ensure you complete the process before the start of your next billing cycle.
Further questions?
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