iTunes Customer Service Issues

I recently purchased a new iPhone and started arranging my apps. I am already a subscriber to Napster. While logging into the app, iTunes generated a new account and billed me $13.90 for the first month. I have canceled the subscription through the app store. However, I would like to request a reversal of this charge. The email associated with my Napster account is [redacted], and it has assigned me a new ID, tokyodrift24444. Please inform me if you require any additional information. Thank you.

Hello, I am writing to report an issue with a recent iTunes gift card purchase. I bought a $[redacted].00 iTunes Variable Gift Card on 01/02/[redacted] to give to a friend. The card had a "Pull" Tab to reveal the code, but when I tried pulling it, some of the printing got stuck to the tab, obscuring part of the code. I carefully used duct tape to remove the stuck printing from the tab and combined it with a picture of the card to decipher the code. Despite providing the correct code to my friend, they didn't receive the value. I have images of the receipt, front and back of the card, and the damaged code that I can share to verify my situation. I am requesting a refund of $[redacted].00 to be sent to my PayPal account. Thank you for your assistance.

I would like a refund for two charges made to my credit card on the dates 9-16-[redacted] and 9-30-[redacted], totaling $20.00. I have not utilized your service and wish to have all charges reversed. Additionally, I request that my personal information, including credit card details, be removed from your system promptly.

I require assistance deleting the GoDaddy Smart Line app to acquire a new phone number. My adsite was hacked, and someone altered my advertisement, gaining control. GoDaddy stated that only you can assist because I purchased it through you. I am apprehensive about providing new card information as it may result in the old number being rebilled. I have a new number selected, but I am unable to proceed. Today is the rebilling date, and I am in urgent need of help! Thank you, J. St. John

I have an Apple Music family plan through iTunes on my iPhone 8, and I am charged $15 monthly. Lately, when I try to listen to music, I keep getting a window prompting me to sign up for a trial Apple Music account, even though I already have one. This is frustrating as I am unable to bypass the advertisement and access the subscription I am paying for. Can anyone advise me on how to stop this recurring popup so that I can enjoy the Apple Music service I am already subscribed to?

I believe your customer service needs improvement. Your support team seems more focused on their paycheck than the customers. I had a bad experience with your service, and I feel like I was cheated out of the music I bought without a solution provided. This policy and lack of ethics towards customers are unacceptable. I've decided not to make another account with your service and will seek music elsewhere. I'm just one person, but I will share my dissatisfaction in my community. I hope this feedback helps you understand the impact of poor customer service. Here is my case number: [redacted]. Please avoid giving me a generic response to my experience.

I have discovered unauthorized charges on my credit card that I did not authorize. My 12-year-old daughter made one purchase on Roblox with my permission, but it seems she may have unknowingly made additional purchases as I did not receive any payment requests notifications on her iPad. To prevent further accidental purchases, I deleted the game, unsubscribed, and confiscated her iPad. However, an additional 10 unauthorized transactions appeared on my credit card statement. I have reached out to Roblox, but they directed me to contact you for assistance. These transactions are causing significant financial strain as I am based in South Africa and the Rand value is substantial. I had to cancel my credit card to stop these transactions, so I have new card details ready for a refund. The billing name on the card is Desire' Roux for Visa card [redacted]. My username on the platform is Seleana_roxy65.

I have been paying a monthly fee of $9.99 for Apple iTunes. Previously, when using the Shazam app, it would automatically add songs to my list of Shazam tracks. Even though I have used Shazam over 2,[redacted] times, I only have [redacted] songs on my Shazam tracklist. I unintentionally overlooked this issue for some time, which is why I have not reached out for assistance sooner. How can I request a refund for several months of charges amounting to $9.99 each? It appears that now I must manually add songs to my list instead of the previous automatic feature by clicking "Shazam" once. How can I add the more than 2,[redacted] songs to my playlist efficiently? Receiving a refund for the past 10 months of $9.99 charges would make me feel adequately compensated. I would appreciate any guidance you can provide. Thank you, R. S.

Hello, I have also reached out to [redacted] regarding an issue with Tim Stark's LinkedIn business premium subscription. Despite cancelling it two weeks ago, it is still active and prompting for a renewal. I need this to be resolved promptly so I can switch to the Sales Navigator Premium Plan on LinkedIn. Previously, I had a similar issue with Roger Castonguay, where support from Derrick at Apple helped cancel the subscription effectively. I need assistance today as my client is awaiting the Sales Navigator activation. Kindly, do not advise me to contact the apps developer unless you can furnish their details, as I was unable to locate them previously. Appreciate your prompt attention. Thanks, Zain Y.

I'm facing an issue with my iPhone 7 after trying to insert a Sky SIM card. The phone is now showing as locked and prompting me to contact iTunes. Unfortunately, iTunes is not recognizing my details due to incorrect card information. The original phone and card were stolen, so I'm unable to provide this information. I'm seeking advice on unlocking the phone and accessing my iTunes account. Thank you, Dawn R.

Hello, I made a video message purchase on the Cameo app on December 29, [redacted], billed through iTunes for $65.27. The video was meant to arrive by January 1st for my wife's birthday, but I never received it. I reached out to Cameo on January 4th and asked for a refund. They directed me to contact iTunes for refunds. Can someone assist me with this? Here are my order details: ORDER ID: MTJZ5MDYFD DOCUMENT NO.: [redacted]39 ORDER DATE: Dec 29, [redacted] TOTAL: $65.27 ($59.99 before tax) Cameo - Personal celeb videos, Cameo Item ($59.99) - Baron App, Inc. In-App Purchase I am dissatisfied with Cameo's service and hope iTunes can address this issue. Thank you for your prompt attention to this matter. William

My Apple ID is currently deactivated due to a backcharge issue, which is inaccurate. The deactivation occurred because of a maxed-out credit card after making a $4 to $5 in-app purchase, which initially went through. However, subsequent attempts to charge the card were declined, leading to the deactivation. This has restricted my access to purchased items like movies, music, and updates amounting to a significant sum. The current situation is unjust, as I am being prevented from transferring my purchases to a new Apple ID. This restriction feels unfair, unethical, and akin to theft. I seek a fair resolution to this matter.

iTunes: I am experiencing an issue with my Bible Study Classes on iTunes. When I pause a teaching and return later, iTunes does not save my progress. This means I have to remember where I left off every time, which is frustrating. For example, I have multiple lessons on the book of Job, each lasting 90 minutes. These are divided into sections like Job 1:1-2:9, Job 2:10-3:26, and so on. Whenever I stop listening, I have to jot down where I paused to avoid losing my place. This has become quite bothersome, especially when I forget to make a note. Could you please assist me with this issue? Your help is greatly appreciated. Thank you and blessings from Bea.

I have been using iTunes for my audiobooks on my iPods for over a decade without any issues until recently after updating both of them. Now, I am unable to select a single audiobook for download without iTunes randomly downloading around 50 unselected ones. I sought help from a computer expert who faced a similar problem and had to schedule an appointment with Apple for them to remotely adjust their settings, resolving the issue promptly. I have been unsuccessful in reaching out to Apple for support despite trying various phone numbers. As a long-term cancer patient relying on audiobooks during treatments, I am eager to fix this problem to continue enjoying my favorite books. Can anyone advise on how to arrange this appointment with Apple?

Today, I received an email from Paypal notifying me of duplicate payments to Apple/iTunes from my account without any purchase details. Upon investigation, I discovered multiple unauthorized transactions dating back to June, totaling $67.71. I have not made any iTunes purchases recently, and my account does not show any such transactions. This issue requires urgent resolution. I am unsure if this is an error or if I am being targeted by hackers or scammers through iTunes. Though I receive many phishing emails related to iTunes/Apple, I never open them and report them to both Paypal and my email provider. I have a credit card linked to my iTunes account for legitimate purchases. I demand a refund of the full $67.71 erroneously sent to Apple/iTunes through Paypal and a detailed explanation of the situation for my protection. If unresolved, my only option is to discontinue my association with Apple/iTunes. I appreciate your prompt attention to this matter.

I have been using Filmora9 for years, a popular video editor. I used to add audio music from iTunes by going to Audio > Import > Import Media Files > Music > iTunes > iTunes Library, but now I can only access iTunes Media. I have a partial listing of my music in iTunes Media and cannot import all songs as I used to. I updated my computer but the issue persists. How can I access my complete iTunes library in Filmora9? Thank you. - Bob A.

I am frustrated with Apple for charging me for iTunes purchases that didn't go through my bank account. The $9.99 charge was not credited because my bank denied the transaction. Despite this, Apple continues to charge me even though I didn't receive the credit as it was declined. I have experienced numerous similar charges and I am requesting a thorough investigation and refund for each occurrence. I am certain that I did not receive the in-app purchase after the charge for the coins and the $9.99 was declined. Even though I requested it, I never received the package. This has happened multiple times and I want the matter resolved. I want the $9.99 refunded and a review of my previous purchases for undelivered items. Thank you, Deborah Makrdichian.

I recently had a phone session with a "supervisor" that unfortunately made my issue much worse. The problem I was facing with playlists and libraries led to the "supervisor" recommending I check the box to "sync all music", even though I mentioned not having my music backed up. I followed the recommendation, only to see my [redacted] songs reduced to [redacted]. The "supervisor" was unable to help restore the lost music, and even a computer repair shop couldn't recover all the missing songs. I'm wondering if there is any way to retrieve the over [redacted] songs that are now missing. It's disheartening to experience this situation and to feel let down by the lack of assistance provided.

Subject: Apple Music Issue - Case #[redacted]22 - 10/19/[redacted] I previously subscribed to Apple Music but encountered problems with downloading songs, leading me to cancel my subscription. Despite multiple attempts such as reinstalling iTunes, switching computers, and performing various troubleshooting steps, I remain unable to access music. I have been charged the monthly fee after canceling my subscription. I am seeking assistance in resolving this download issue and receiving a credit for the charges incurred. I believe a company of Apple's caliber should swiftly address such technical issues. While Amazon Music has offered a free trial, I prefer to remain with iTunes if this matter can be resolved. Your prompt attention to this matter is appreciated. Thank you, K.J.

While my son was playing on his phone, I gave him permission to make some in-game purchases for Roblox. However, after several failed attempts due to error messages stating that the purchases couldn't go through because iTunes was down, we decided to buy items for a different game instead. To my surprise, I discovered that my account was charged for all three failed Roblox attempts ($10.59 each) despite being informed by the app that the charges wouldn't go through. Interestingly, the charges for the other two purchases ($26.99 and $10.59) were processed correctly.