How Do I Report My iTunes Card Was Stolen?

Reporting a lost iTunes gift card is not easy. You should first cancel the card and report it stolen to apple via the online support channel or by calling customer service directly. You should also report to the local police and FITC if your card had a substantial amount of unauthorized purchasing.

Adam Goldkamp is the editor / author responsible for this content.
Dec 9, 2022

Your iTunes card is stolen. Now, you are left wondering how to report it stolen and if it will still be active. There is no set way to accomplish this task as every situation is different and varies from person to person. Whether you lost your card on the street, in an airport, or at the movies, knowing how to handle this can make all the difference. You might not want to think about what has occurred after losing the card, but you must take the appropriate steps and report it stolen immediately. Sure, you can call iTunes customer service, but in an age where the internet has taken over everything, most people will try to find a way to report the stolen card via an online helpdesk.

1. Cancel the Gift Card Before It's Used

If you realize that your gift card has been stolen, there is a chance that someone else will attempt to use it. In other words, just because you have reported the card stolen doesn't mean the new holder can't spend the money from the card. The quickest way to resolve this situation is by canceling the gift card before anyone else gets the chance to use it. The way you will go about doing this is by calling iTunes customer service or contacting them online.

2. Notify the Local Authorities and FTIC

Contact the local authorities and FTIC. You need to file a police report to take to FTIC to investigate what has happened. If you happen to win at gambling with stolen gift cards, it's possible that the owner of the card could contact FTIC to have the winnings restored. This is because FTIC can keep track of stolen money.

Where Is The Best Place To Report iTunes Card Theft?

The best place to report the theft of an iTunes card will vary based on where the card was stolen. When you are reporting a gift card as being stolen, you can do so by calling iTunes customer service or contacting them online. As mentioned above, the phone number associated with iTunes will be different based on your location and country.

You can also use the online helpdesk and contact the appropriate party. However, there's a chance that you might be asked to provide some identification before this process takes place. For best results, contact iTunes customer service by phone or online instead of trying to work with local authorities. It's simply going to make things more convenient as well as save you time and energy.

What If I'm Not Able to Report the Stolen Card?

When you lose your gift card, you will be faced with the task of trying to find out who stole it. While most people believe they can track down the person who has stolen the card by using security cameras or other forms of tracking, this isn't always the case.

As a result of this, reporting an iTunes card as being stolen will require action on your part. However, depending on where the card was lost, there is a chance that you can do some of this work on your behalf. For instance, if you found out that the card was stolen from the bank machine at the grocery store, then it's likely that an investigation will take place as soon as you report it as being stolen.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How Do I Report My iTunes Card Was Stolen?

Help from Real People

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $5 one-week trial membership and chat with an expert now.
Chat with an expert

Why does GetHuman Write How-to Guides for iTunes Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like iTunes in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Report My iTunes Card Was Stolen? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

iTunes

Asked 3 years ago
Updated 2 years ago
Viewed 2,611,785 times
iTunes
Reporting a lost iTunes card
What to do when you lose an iTunes card

Speak to An Expert Now

We partner with a US-based expert help site to provide you with tech support 24/7. Enjoy a $5 one-week trial membership and chat with a live expert now.
Get Live Expert Help
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!