eBay Customer Service Issues

I purchased a puffer parka from Ultamodan on eBay on February 5th. Despite my numerous emails, the seller has been giving me excuses instead of delivering the item or processing a refund. They claim the item is in transit but provided a tracking number, GV[redacted]91GB, which shows no results. I feel like I am not getting a straight answer from the seller and it's been almost a month since the order with no resolution. My order number is #[redacted]. I now want to cancel the order and receive a refund, but the seller is uncooperative. Your assistance is greatly appreciated. Thank you, M. Chin.

I am writing to express my frustration regarding a recent experience I had with an eBay seller named lo.uk28. I won two items (#[redacted]82 and #[redacted]59) in their auction and made prompt payments using PayPal. Unfortunately, shortly after my successful payments, the seller cancelled my purchases and informed me that they were refunded due to a change of mind, as a friend offered a better price. This behavior is unacceptable and disrespectful to loyal eBay users like myself who have trusted the platform for many years. I reached out to the seller for an explanation, but their response was disappointing. I am concerned about the impact of such actions on eBay's reputation and the trust between buyers and sellers. As someone who works in corporate reputation, I find this incident particularly troubling. I have always believed in eBay's system to ensure fair and respectful transactions. I am disappointed that I am unable to leave negative feedback for the seller, as I believe other buyers should be aware of their unprofessional conduct. I would appreciate any further guidance on how to address this issue. Thank you for your assistance. Best regards, Bern (commscoach)

I recently placed an order on eBay for 7 items, including some with support contracts. I paid nearly $[redacted] for these items, and they are all listed in my account summary. The issue I'm facing is that only one item, a rechargeable LED clamp light, is mentioned in the confirmation email from eBay. This particular item was actually bought separately after the other 6 items, as I initially forgot to include it in the original purchase. I noticed a reminder note at the bottom of my purchase page and quickly added it to my order.

I have returned a faulty item following your instructions via the address label provided. The seller now requests I send it to a different address than the one you supplied. Unfortunately, I have already returned it to the address provided by you. The seller insists on receiving the package to issue a refund. I am dissatisfied with this situation as I complied with your guidance. It is now too late to change the address, and I would not have felt comfortable sending it elsewhere. The purchased item is a Linn lk280 power amplifier from g7trader([redacted]). The package has been sent back to Trevor Mathews, 60 Charles Street, Leicester, Leicestershire, LE1 1FB. The emails prompting the return have been from an individual named Asif, who can be reached at [redacted]. These emails are marked as from g7trader([redacted]). I am awaiting a refund.

Order #26-04[redacted]8, Case #[redacted] has been processed and shipped. I inadvertently sent the watch to a different address due to emails from another user. I believed it was a valid request for a change of shipping address. I am concerned about the potential for scams through eBay messages and believe this issue should be addressed. Kindly contact ricmar9751, who has an active eBay account, to facilitate the refund for tferg8389. I am seeking resolution as I do not believe I am accountable for this situation.

I made a purchase on January 23rd, but it hadn't arrived after 3 weeks. I contacted the seller, who apologized for the delay and mentioned it would be sent out soon. When I requested to cancel, they mentioned needing to consult another department. Later, I received an email stating the parcel was dispatched despite my cancellation request. When it finally arrived a week later, I asked for the returns address to expedite the return but was told to provide evidence once in possession. I perceived this as stalling when the address was on the package upon arrival, so I returned it to that address. The seller later claimed it was the wrong address and couldn't issue a refund. This situation has dragged on for too long. Unfortunately, as a guest on eBay, I lack order history to contact them directly. Can anyone offer assistance? The seller in question is iwantzone. Thank you. Andrea A.

I placed an order for a MSI Z370 GAMING PLUS CFX ATX Motherboard from seller erpar-[redacted] almost two weeks ago, but I have not received any communication or my order yet. I am concerned. Could you assist me in resolving this issue and facilitate a refund if necessary? It is frustrating to encounter this situation. Moreover, I am experiencing difficulties using my Visa card on eBay specifically, despite not having any issues with it on other online platforms. Please investigate why eBay is not accepting my Visa card promptly, as this inconvenience is affecting my shopping experience. Your urgent attention to these matters is greatly appreciated. Thank you for your assistance.

I am experiencing an issue with an eBay card I purchased on 3/1/20 at a Kroger store in Knoxville, Tennessee. I paid $[redacted] in cash, but the money did not load onto the card. I have contacted the store and they confirmed the payment went through on their end. However, the customer service number provided only leads to automated responses, and I am unable to speak to a representative. I am frustrated and concerned about the whereabouts of my $[redacted]. I intend to escalate this matter if it is not resolved promptly. Thank you for your attention to this issue, and I anticipate a resolution soon.

Dear Customer Service, I am reaching out regarding a pending case with Case ID: [redacted] under Seller ID: akaf-store for an undelivered product, GoGreen Power GG-16103MS 6 Outlet Surge Protector w/ 2.5' Cord, from order number 26-03[redacted]8. Several attempts have been made to get in touch, including opening a case on Oct. 24, sending messages on Oct. 23, and notifying non-receipt of the item on Oct. 18. Despite these efforts, there has been no response as of today, 03/05/[redacted]. I am eagerly awaiting a resolution to this matter. Thank you for your prompt attention to this issue. Best regards, A P.S. Contact me at [redacted] if needed.

We are currently reviewing your situation and will reach out to you soon. Case ID: [redacted] Seller ID: akaf-store Reason for Request: Item not received Reason for Case: Still awaiting item delivery Product Details: - GoGreen Power GG-16103MS 6 Outlet Surge Protector w/ 2.5' Cord - Quantity: 1 - Order Number: 26-03[redacted]8 Timeline of Events: - Oct. 24: Case opened stating item not received, seeking assistance. - Oct. 23: Message sent asking about item status. - Oct. 18: Notification of item not being received, requesting information on item's arrival date. Total Cost: $4.63 We will keep you updated on the progress regarding your case. Thank you for your patience.

My son, Geoff, recently had his eBay account suspended without any explanation or warning. His account, [redacted], was even granted an increase before this issue arose. eBay is refunding his customers for already shipped products, but Geoff cannot access his account to communicate with them. He has been unable to reverse the refunds totaling around $[redacted] in the last 24 hours and over $[redacted] in the past week. Geoff sells custom jerseys with a strict no returns policy as they are made-to-order for each customer. eBay's actions are causing him significant financial losses and frustration, as they are essentially giving away his products without compensating him. I need to identify the refunded accounts to take necessary steps.

Subject: Urgent: Issue with Unpaid Item Notification Dear Dricke, Regarding the recent email you received about an item marked as unpaid on your account, I wanted to address the situation. The seller informed me that the payment has been received for the item in question, yet you are still receiving this notification. This issue needs to be resolved promptly to avoid any negative impact on your account. Please reach out to eBay immediately if you have already paid for the item, as we need to rectify this misunderstanding. Prompt payment upon committing to purchase items is essential to prevent any future occurrences of unpaid items being recorded on your account. Thank you for your attention to this matter. Sincerely, Your eBay Support Team

Hello, I am inquiring about the suspension of my account. After signing in, I placed an order and made a payment with my credit card. However, my account was later suspended. I am unsure if this is a legitimate action by eBay. This is my first time experiencing this issue, and I am puzzled as to why it happened. I made a purchase in good faith and fulfilled the payment. Although it was a small amount for the item, I am concerned about being blocked. Interestingly, I have had no problems with Amazon, despite it also being my first time using it. I am uncertain if I will still receive the item I paid for with my credit card. Your assistance in resolving this matter would be greatly appreciated. Thank you and best regards.

Regarding eBay item #[redacted]33, the buyer has opened a case claiming non-receipt. The package, sent via tracking number ESUS[redacted]2 through eBay International Standard Delivery, arrived at the delivery terminal on Saturday, Mar 7. It is possible that the buyer needs to pay duties to receive the package. All necessary details have been provided to the buyer through the Resolution Center. If the buyer does not collect the package, I am concerned about the potential refund. Kindly reach out to address this matter. Thank you.

I purchased a belt online, but it seems to be fake and not the correct size. I canceled the order within 10 minutes. Even after contacting the seller and eBay multiple times, there has been no response after 4 days. There has been no shipment or movement regarding the order. I have been trying to call every day, but no one has been able to assist me. All I want is a refund for my purchase.

Hello, I need assistance with an eBay refund issue. I am a regular eBay user, but this is the first problem I've encountered. I bought a 4Runner differential from a seller on eBay with no return policy, which is common. However, after receiving it, I discovered it did not fit my [redacted] 4Runner with 4:10 gears as listed. I already bought another differential due to the mismatch. The seller claimed it was from a different car, but I checked with a dealer who confirmed it was the correct part for my vehicle's tow package. I can't seem to get a refund despite eBay's money-back guarantee. I understand the seller's perspective, but the item didn't fit. The listing lacked specific details, only mentioning it was for a 4Runner. I need guidance from eBay on how to proceed as the option to involve them in a case is not clear. Thank you. - Owen B.

Hello eBay, I am reaching out to address an unfortunate experience I had with a seller on your platform. After winning and agreeing on a price, I paid as agreed. However, the seller failed to send the product as promised and later canceled the order without proper explanation. Despite my attempts to contact them for clarification, I was met with silence. Subsequently, I won another auction from the same seller at a different price only to have the order canceled without explanation once again. This behavior has been disappointing and unprofessional. I kindly request your intervention in this matter. Thank you, Ido

I am experiencing issues with a seller who is trying to scam me. The individual sold me a video game account that did not match the advertisement. After returning the account to the seller, they have been unresponsive for a week, only to refuse a refund when I initiated a dispute. The seller has not provided a replacement and is falsely claiming that I purchased the item despite evidence showing otherwise. The seller's account, sup-[redacted], has a history of negative reviews, indicating a pattern of fraudulent behavior. I need assistance in resolving this matter with the seller. Thank you.

I bought a solar panel from Bit-Deals on February 21st and got it within the expected timeframe. Unfortunately, upon opening the package, I discovered that the glass was shattered, rendering the panel useless. Despite multiple emails to the seller, I only received one response with no further communication. Today, I have officially requested a refund for my purchase. Panel Details: - 200W Solar Panel Mono Power Kit for Caravan or Camping Order Number: 03-[redacted] Ebay Reference: [redacted]23 I would appreciate any assistance. Regards, Barry R.

I purchased the USB 3.0 External SATA 2TB Hard Drive, USB 3.0 2.5" (6.4 cm) HDD WINDOPT (product number [redacted]06) on Monday, December 31, [redacted] for €27.5 via PayPal. I hadn't used it as it was meant for backup. Recently, when I tried to use it, I discovered it wasn't working. I tried contacting the seller through your platform, but received no response, and the seller is no longer listed. The issue is more than just a malfunction; I've been a victim of a scam. The hard drive I bought, advertised as 2TB, is actually an empty box with a metal plate glued inside to simulate weight, a USB connector, and a non-functional 2GB chip. It's a clear fraud - no actual hard drive inside the box. As a responsible platform, it's necessary to regulate who can sell on your site. Such deceit is unacceptable. I kindly request a refund even though it's past the warranty period, not due to malfunction, but because the product is not what I paid for; it's a full-on scam. Sincerely, [redacted]. (Note: I can't attach images here, but they are available.)