eBay Customer Service Issues

I have a pending payment with PayPal that needs to be resolved. The buyer, John D., has confirmed the transaction, and I am requesting for the hold to be lifted. The payment was for $[redacted] and was made on December 10th. Although there was initially a dispute due to a shipping error, the buyer has since received the item and confirmed everything is in order. I have already contacted PayPal, and they advised me to reach out to you to resolve this matter. My name is Heather F., and you can reach me at [redacted].

An eBay seller with the username “dinwiga” had listed two items for auction. After winning and paying for both, the seller attempted to cancel the order stating it was intended to have a reserve price, blaming eBay. When questioned about the cancellation, the seller replied rudely, suggesting legal action. Before winning, you inquired about combined shipping, to which the seller agreed on a set amount. However, the seller's attempt to cancel the order without consent and reactions were not in line with eBay's policies. The listing numbers for the items in question are: [redacted]85 [redacted]90 Despite paying double the agreed shipping cost, the seller's behavior was unprofessional and unacceptable.

I have retyped this message several times. I intended to purchase a truck from Wendy G. for $[redacted]. She mentioned that eBay was managing the sale on her behalf as she is currently in the army preparing to deploy. The communications from eBay seemed legitimate, leading me to follow their instructions. I bought 4 gift cards worth $[redacted] each and shared the card numbers with them. Subsequently, they requested an additional $[redacted] for shipping, which was supposed to be covered by the seller. I explained my financial constraints, being disabled and on a fixed income, unable to afford the extra amount. Since then, I have not received any further communication. I simply seek a refund to purchase another urgently needed vehicle.

Upon reviewing your eBay account, we have identified some issues with your account activity. Consequently, we have temporarily suspended your account. If you believe this was done by mistake and wish to regain access to your eBay account, we require you to verify your account and recent activity directly. Creating a new account could jeopardize the process of appealing this decision. This measure has been implemented to safeguard our members and ensure that your activities do not unintentionally harm the eBay community. Your cooperation and understanding are greatly appreciated. [redacted]

I recently made a purchase using the "Buy Now" button and paid through PayPal. The money was deducted from my account, but I have not yet received a receipt from the vendor for the custom knife I bought for $[redacted] plus tax. I kindly request that the vendor sends me the customary receipt or, alternatively, that PayPal refunds the money back to my account. Thank you.

The seller, .sophie201003, did not pay the correct postage, causing Royal Mail to be unable to deliver the package on time. Initially, the seller promised a refund, but has now retracted that offer, leaving me without the refund. The seller requested that I drop the claim, but I did not comply as I am still waiting for the refund to be processed in my bank account. The issue lies in not being able to locate the order on eBay, although I have emails documenting that it was for a book titled "The Smeds and the Smoos." There is a 2-pound difference in postage due to the delayed delivery, and I have decided to pursue a refund as the seller would have received the goods back from Royal Mail after 28 days and incur additional postage costs.

I bought a black leather crossbody bag on eBay on November 23, [redacted], which was 37 days ago. After purchasing, I received a notification that the seller was no longer registered on eBay. I tried contacting the seller multiple times but didn't get any responses. I reached out to the seller again, involving eBay this time, to inquire about the bag's status. After waiting 37 days with no communication or bag, I believe it's unlikely I will receive it. I am now requesting a full refund for the purchase so I can explore other options for a bag.

Subject: Battery Replacement Request for Order Nr. [redacted] Dear Customer Service, I recently purchased a battery for my Acer Aspire laptop (Order Nr. [redacted]) which arrived defective after a long delay. Despite reaching out to the seller with no response, I appreciate your assistance in rectifying this issue. As my laptop's functionality is crucial to my work, I urgently request a replacement battery from a reliable manufacturer. I urge you to expedite the replacement process and keep me informed of the delivery timeline. Enclosed is a copy of the letter sent to the supplier for your reference. Your prompt attention to this matter is greatly appreciated. Thank you, M.C. email: [redacted] Address: [redacted] Lindsay Rd, Oxford Mills, ON K0G 1S0 Phone: [redacted]

Subject: Issue with Order #[redacted] - Replacement Battery for Acer Aspire Laptop Dear eBay Customer Service, I am writing to address the concerns I have with the battery I purchased for my Acer Aspire laptop. The battery I received was defective, causing inconvenience and hindering my work. I contacted the seller in Ontario but have not received a response, which is disappointing. I appreciate your previous assurance to resolve the issue with the seller and arrange for a replacement battery. However, I have not received any updates or communication after that. It is crucial for me to have a functional battery promptly to avoid disruptions to my work. I kindly request your assistance in sending me a replacement battery from a different, reliable manufacturer as soon as possible. Your prompt action in this matter is greatly appreciated. Thank you for your attention to this issue. Sincerely, M. Calding Email: [redacted] Address: [redacted] Lindsay Rd, Oxford Mills, ON K0G 1S0 Telephone: [redacted]/[redacted]

I recently made a purchase on eBay as a guest and received the wrong parts for my barbeque pit. I am having trouble returning the items as customer support advised me to sign in to my account, but I am unable to do so because my account information is not recognized. I am seeking assistance in returning the items to get a refund since I have already obtained the correct parts. During my second call to customer support, I encountered difficulty understanding the representative due to unclear communication and background noise. Unfortunately, the call got disconnected after I requested to speak to another representative or a supervisor.

Subject: Urgent Need for Replacement Battery for Acer Aspire Laptop Hello, I recently purchased a battery for my Acer Aspire laptop from you, but unfortunately, the item arrived defective after a long delay. Despite my attempts to contact the seller, there has been no resolution. I initially reached out to your customer service, and while I was assured that the issue would be addressed, I have not received any further updates. I urgently require a replacement battery to ensure the functionality of my laptop for business purposes. It is imperative that the replacement battery is functional and complete upon arrival from a reliable manufacturer. Kindly confirm receipt of this message and provide an estimated timeline for the delivery of the replacement battery. Your prompt attention to this matter would be greatly appreciated. Thank you, M.C. Email: [redacted] Address: [redacted] Lindsay Rd, Oxford Mills, ON K0G 1S0 Phone: [redacted]

I had a distressing experience on eBay when a seller insulted me for making an offer on an item. The seller accused me of being on a blacklist, provided a counteroffer of [redacted] pounds, and used derogatory language calling me a 'dully,' a German term meaning 'retard.' This insult is particularly hurtful to me as my son is autistic, and I find it deeply offensive. I am reaching out for assistance to address this issue as I wish to prevent it from recurring. My involvement in autism advocacy groups emphasizes the importance of avoiding such hurtful language towards anyone.

I recently made an offer on an item on eBay and was shocked by the seller's response. They not only rejected my offer but blacklisted me, used an offensive term, and even insulted me. This is completely unacceptable, especially as my son has autism. I am deeply hurt by this experience and I believe action should be taken against this seller to prevent such behavior from happening again in the future. Let's ensure that they are held accountable for their actions. Thank you for your support in addressing this issue.

I encountered a disrespectful eBay seller when I attempted to make an offer on an item. Despite offering an amount similar to previous successful bids, the seller informed me that I had been blacklisted, proposed a different price, and insulted me using a derogatory term. This was particularly hurtful to me because I have a son who is on the autism spectrum, and I take such language very seriously due to the challenges he faces. I am reaching out for assistance in addressing this situation, as I believe it is important for eBay to prevent such behavior from continuing on their platform. Thank you for your attention to this matter.

I recently placed an order for a firestick on eBay, but I mistakenly entered the wrong billing address. I promptly notified eBay to cancel the order with reference number 12-04[redacted]7. On December 13, I received a notification that the order was canceled and I should expect a refund. However, on December 24, I was informed that the order wasn't actually canceled. As a result, I then placed another order for a firestick through a different company on eBay and received it successfully. Unfortunately, I never received the firestick from the initial order placed with eBay Bg USA. I am seeking a refund for the first order and have already reached out to PayPal regarding this matter. Thank you.

I bought two kits for Christmas, one for my husband and one for myself. I registered my husband's kit upon receiving the purchase confirmation email and replied to the subsequent email offering a free trial, assuming it wouldn't start until we sampled the kits after Christmas. However, on November 27th, I received an email saying his free trial had already ended, but we only opened and sent the kits yesterday due to the busy holiday season. Can his free trial be extended to the end of January like mine? I have been attempting to contact you by phone for the past four days without success - promised call backs never happened. Please help us resolve this issue. - B & V Romanyshyn

I made a purchase from HOMECHAMP on December 14th, [redacted]. The order number is #13-04[redacted]4. The delivery date was set for December 23rd. After reviewing the order details, I discovered that the item was not in Chino, CA but was actually coming from Hong Kong. Despite sending four emails, I have yet to receive the item or the refund I requested. Since I checked out as a guest, it's proving difficult to reach out to eBay for help. I find myself in a tough spot as I haven't received the item, and according to the delivery status, the item hasn't even left its origin. The seller provided inaccurate information on the website by claiming the item was in the USA when it's actually in Hong Kong. I really need my refund promptly. Thank you.

I need help canceling a transaction on eBay for an item I listed. The buyer was trying to scam me by wanting to pay and ship outside of eBay. I filed a claim to cancel, but I'm stuck waiting for the buyer's response. I cannot wait seven days as I need to sell the item, and the buyer is not communicating anymore. I would like to cancel the transaction immediately and get a refund for my listing fees to relist the item.

I am in need of assistance with an eBay order issue regarding a package I received from my Spanish account in Spain via the Global Shipping Program. The items took a convoluted route from the seller to me, incurring unexpected double import fees. The USPS Tracking number for the package is LZ[redacted]87US. The order was placed on December 6th with Order number 13-04[redacted]1 for items [redacted]89 and [redacted]27. The total payment made was $[redacted].98, which included shipping and taxes. Unfortunately, the courier attempted delivery with an additional customs fee of 31€. This situation is urgent as I fear the items may be returned to the seller if the fee is not resolved within 15 days. I kindly request your assistance in resolving this issue promptly.

Hello, I recently bought a pair of men's jeans from a seller, with a waist size of 36 inches. However, upon receiving the item, I found that the sizing is inaccurate, closer to 28-30 inches instead. Despite sending two messages to the seller, I have not received a response. I am seeking a refund and willing to return the item once the refund is confirmed. Kindly provide me with the return address as it was not included in the delivery. Thank you.