eBay Customer Service Issues

Hello, I checked my emails today and noticed a delivery notification from Hermes indicating that a package was delivered yesterday. However, I never received the package nor did I sign for it as the tracking information suggests. Despite being home all day, no one approached my door as shown by my security camera footage. If the package has been delivered, it was not to my address. I kindly request assistance to resolve this matter. Please contact me at [redacted]2. Thank you.

I can't recall the last time I accessed my Ebay account, and I wasn't even certain I had one. I discovered an account associated with my email address, [redacted], but received notification that it has been suspended. I am unsure of the reason for the suspension or how to address it. I am currently on vacation in Mexico and unable to call Ebay due to my cell phone's restrictions on U.S. toll-free numbers. Can anyone assist me in resolving this matter or provide an alternative non-toll-free number to reach Ebay?

Hello, I am Mrs. Farida Asmal from Bolton residing at [redacted] Blackburn Road, Bolton, BL1 7AA. I recently cancelled my account, but unfortunately, individuals who hacked my accounts are still sending me emails claiming they changed my passwords and placed orders for goods that I did not authorize. Despite closing my account, this unauthorized activity persists. It seems someone else has access to my email address and name. Kindly cancel any pending orders and address the security breach promptly. If need be, I will resort to using my daughter's account for future purchases. Thank you for your prompt attention to this matter; it is causing me great concern that my personal details are being misused.

I purchased coat item number [redacted]74 with £10 postage. The parcel weighed 0.555kg and was shipped by Royal Mail costing £4, wrapped in recycled packaging. I assumed the postage was high due to the coat's weight. When I inquired about the overpayment, the seller refused to refund, citing bus fare and eBay fees, despite living near the post office. Various excuses, including a father with cancer, have been given for not reimbursing the £6 overcharge. I kindly request the seller to refund the excess postage. Thank you.

I purchased an Apple MacBook on eBay through an auction a month ago, specifically on 20.11.[redacted]. I made a payment of [redacted].00 € via internet banking as a foreign payment. Despite this, I have yet to receive the product, and the seller, Javier Franco Rubio, has ceased communication since 21.11.[redacted]. I am seeking guidance on how to handle this situation, either by receiving the purchased item or obtaining a refund. I am willing to provide any necessary documentation. Thank you for your assistance. Item: [redacted] New Apple MacBook Air 13.3 Core i5 8th Price: € [redacted].00 Seller Details: Order ID: XX11-[redacted] Name: Javier Franco Rubio Address: C. Valencia 7 P01 City: Benicarló Castellón [redacted] Country: Spain

Hello, I attempted to make a purchase on eBay, following the usual process and payment. However, I did not receive a confirmation email from eBay regarding my order. When I check my order history, it appears to be empty. I paid 42€ using PayPal number [redacted] [redacted] [redacted] for a purchase made on 07/12. I kindly ask for your assistance in refunding this amount. My phone number is 06 47 34 85 09, and my email address is [redacted] Looking forward to your response. Best regards, Pierre Alban V.

I made a purchase on May 28th, but the item has not arrived. When I contacted the seller a week after my purchase, they mentioned a family loss and promised to send the item after dealing with funeral arrangements. Despite reaching out to them again later, I never received a response. I've been trying to resolve the matter on eBay with no success. I paid a significant amount for the item, and I'm requesting assistance as it has taken me a while to reach out due to work difficulties and personal loss.

Upon reviewing your eBay account, we have identified certain concerns regarding your recent activity. Consequently, we have taken the following actions regarding your account: - Your eBay account has been suspended. - Listings of certain items have been removed, and a list of these items can be found below. This measure has been implemented to safeguard our community members while we ensure that the said activity does not inadvertently harm the eBay community. During the suspension, you will not be able to utilize eBay, and creating a new account may impact your ability to appeal this decision. Should you wish to appeal, we will need to authenticate your account details and activity directly with you. Any outstanding fees related to your selling activities will be reflected on your account as due, and any undisputed amounts will be charged to your current payment method on file. For any inquiries, you can click on Help on the majority of eBay pages. Below are the removed listings: [redacted]84 - Camping and Coffee T-Shirt [redacted]71 - Short-Sleeve Unisex T-Shirt We appreciate your cooperation.

Hello, I returned an item to the seller, an Apple iPhone 8 Plus Space Gray GSM Unlocked 256GB with a faulty touch screen/home button. The item I shipped back has the item number: [redacted]49 and was sent via DHL with tracking number [redacted]. Today, the item arrived at the seller's return shipping address. I attempted to update the DHL tracking number on eBay but encountered issues. I kindly request eBay's assistance in processing my refund. Thank you.

Name DPDLV, Balance due as of December 9, [redacted]: $93.38. I have emailed eBay on two other occasions at eBay Collections and [redacted], requesting the information you have used to calculate your charges. I am in dispute with the amount, and I regard your lack of response as an indication that you are a robot. You have not described what the charge is for! I would like a detailed description that clearly distinguishes it. Your invoice charge lacks discrimination and discernment, only stating "You owe." Without any clarification on how you constructed the charges, I am left in a state of uncertainty and apprehension regarding any payment to eBay. To help resolve this collection challenge, I would appreciate guidance on how to communicate with a decision-maker at your company regarding these matters. Regards, Dan D.

I received a letter from eBay titled: "Resolution of the dispute for non-payment of the item Dewalt DCN692N 18V 90mm Framing Nailer With DCS391N Circular Saw Body Only." My name is Valerie Vahey, and I have already explained that it was not me who purchased these items. It was, in fact, a scam. eBay has already placed a restriction on my eBay account since these purchases were not made by me. So please explain to me the letter I received regarding a dispute. Sincerely, Valerie Vahey

The seller was supposed to ship the item with free postage; however, when it arrived, postage charges were required. The two-pound package was sent as 12 ounces. Upon contacting the seller, they claimed that eBay was at fault. I asked the seller to reimburse the postage costs to my PayPal account, to which they agreed initially but failed to comply within the necessary timeframe. As the Post Office only holds packages for 15 days, I returned the item due to the seller's non-payment of the postage fees. Subsequently, the seller offered a refund of only $30 for a $98.18 purchase, which I declined. Given the circumstances, I believe I am entitled to a full refund.

Subject: Disappointment with Rare Aramis Super-Rich Shave Foam Dear Sir or Madam, I am writing to express my disappointment with your recent decision regarding the Rare Aramis Super-Rich Shave Foam Concentrate I purchased. The photo provided did not clearly indicate the size of the bottle, and not all countries use ounces as a measurement. As a long-time user of Aramis products, I was surprised to discover that the $56 bottle I received was not the size I typically purchase. I am prepared to return the item and request a refund to be credited back to my account. As a war veteran and Holocaust survivor, I hope for a positive resolution this time. I look forward to your prompt response. Best regards, A.T.

Yesterday, around 2 p.m. on December 9th, [redacted], my computer was hacked. While trying to download a driver for my printer, my computer froze and I received an instant message with an audible voice saying "fraud alert, fraud alert!" It prompted me to call a phone number for a Microsoft technician. When I called, I spoke with a gentleman who tried to pressure me into a one-time payment of $[redacted]. I hung up, but now I'm worried about the security of my accounts. Specifically, my eBay account could have been compromised. I'm wondering what steps I should take to address this issue.

Hello, I purchased an item using a guest account, but unfortunately, it arrived damaged. The seller has initiated a refund through eBay, but they require my approval. Since I used a guest account initially and accidentally created a new account using the same email, I am unsure how to authorize the refund without access to the guest account password. Thank you for any assistance.

I purchased an item from the following email address and the seller's account is listed as matkrako_0. I transferred £19.50 through PayPal for the purchase, but the seller cancelled the order due to an error on their part, and now they owe me a refund of £19.50. They have communicated through the email address provided: [redacted] Seeking assistance in obtaining the refund owed to me as I haven't received any money back yet.

I recently returned a pair of Senheisser headphones that were listed as "gently used" due to loose wiring issues. After getting approval from eBay for the return, I shipped them back. The seller claims the product was delivered to someone named John Millea, which is me. I received notification that the seller received the item but haven't seen the refund reflected in my PayPal account yet. The eBay case ID is [redacted], and the return ID is [redacted]. Hoping to get this resolved smoothly and efficiently without long wait times on hold. Appreciate any assistance provided.

I bought an item on eBay with the item number [redacted]32, which is a Mpow [redacted] W8 smartwatch. Upon receiving it, I noticed that the band color was different from what I had chosen. I reached out to the seller, who apologized and refunded me $3 for the error. However, a few days later, the watch stopped working. When I contacted the seller again, they refused to refund me. I offered to return the product if they refunded the shipping cost, but they declined. Now I'm left with a non-functioning watch for which I've paid the full amount. I'm extremely disappointed with the product and the seller's response. Thanks, S.

Order Number: [redacted]39 I ordered a [redacted]*200CM Ombre Pink rug, but received the wrong size (120x160CM). They don't have the correct size in stock, so I requested a refund. They agreed to the return but want me to pay $37.20 for return shipping. I suggested they cover the return postage since they couldn't provide the item I originally ordered. I am adamant about receiving a full refund and do not want the incorrect item they sent me. Despite my efforts to resolve this, they are uncooperative and still expect me to cover the return shipping for an item I never wanted in the first place.

Hello, I recently returned a €[redacted] package to eBay Paris, but the seller is refusing to refund me, claiming it was sent to the wrong eBay office. I have already spent nearly €16 on return shipping in Paris. I am unable to travel as I am handicapped. Please assist me in finding a solution that does not involve me having to figure this out. The seller is also not willing to take action. Thank you for your help in resolving this matter. Regards, Mme Baehr