eBay Customer Service Issues

Hello, I'm hoping to discuss an issue I encountered on eBay regarding cases [redacted] and [redacted]. I purchased a package containing two IJOY Capo Squonk Kits with [redacted] Battery from a seller named vapingwizard on Sunday, March 31, [redacted]. Unfortunately, complications arose, and I was unable to receive my items. The seller claimed no responsibility for the error. I reached out to eBay's customer service, resulting in a refund for one of the items but not for the total amount. The tracking number, RN[redacted]47GB, shows the goods departed France on May 2 and have not yet reached the United Kingdom. To verify this, you can visit the Poste of France's official website: [redacted]. My primary concern is obtaining a full refund due to nondelivery. I appreciate any updates on the matter. Thank you, Boubaker

Dear eBay (smartphonesnpart), I am writing to express my extreme disappointment regarding my recent purchase of two phones from you. Here are the details of my concern: On June 3, [redacted], I bought two phones listed as "MINT Samsung Galaxy S6 Edge Plus (SM-G928A GSM Unlocked) - All Colors & Capacity." I received a tracking number for the shipment of two phones on the same day, June 3, [redacted], which I paid for in full. The package arrived on June 6, [redacted], but upon opening, I discovered only one phone inside, and it had scratches on the housing. After notifying you about the missing phone and the damage, you mentioned sending me the other phone and provided a tracking number on June 7, [redacted], which I have not yet received. The deadline for the return of both phones is June 14, [redacted], even though I still do not have the second phone purchased at the same time. These phones were intended as gifts, but due to the condition and delay, I can no longer use them as such. I am deeply dissatisfied with your response, which has worsened this already troublesome experience. I am hopeful for a prompt and satisfactory resolution, which includes a full refund covering the purchased items, taxes, and shipping for both phones. This transaction has been regrettable, and I urge eBay to step in as the seller has not been helpful in resolving this issue.

Hello, I'm Omar. I hope you're well. I recently discovered that my account has been suspended. I'm eager to know the reason so I can prevent this from happening again since I plan to launch a new business on eBay. Our products are traditional items from Morocco, showcasing the quality of goods made in my hometown. We have extensive experience in e-commerce across various platforms, although this will be our first venture on eBay. Our product range will include apparel, footwear, accessories, home and kitchen items, as well as jewelry like necklaces, bracelets, earrings, and pendants. We collaborate with a reputable shipping company in Morocco responsible for packaging, order fulfillment, and providing tracking numbers, ensuring customers can monitor their purchases. Our typical handling time ranges from two to three days, and delivery within 8 to 15 business days for sales within the US or Europe. For orders to other parts of the world, standard shipping with a maximum delivery timeframe of 20 business days is expected.

I am having an issue with a buyer on eBay. After I accepted her offer, I was away without internet access when she requested to cancel due to not noticing I don't accept returns. Despite my son shipping the item the next day, she later wanted a full refund. I explained the situation to eBay, confirming I followed procedures correctly. When I received the item back on June 4th, I couldn't refund the full amount due to fees I incurred. The buyer then insulted me through messages. Even though she requested a return after I already received the item, I'm unsure who should cover the initial shipping cost and PayPal fees. The eBay item number in question is [redacted]84. Any assistance would be appreciated.

I am considering closing my eBay account due to PayPal's unacceptable policies on holding funds from sales. I meet all criteria for experienced seller status and was even enjoying these privileges until my funds were inexplicably held twice, despite following all rules. I have strived for instant payouts for months and was excited to use eBay as my primary sales platform for my laptop business. However, my experience has been marred by inconsistent fund holds with no clear explanation provided by PayPal. This lack of transparency and professionalism from such a large company like eBay is disappointing and hurtful. I feel unjustly treated and insulted as if I am viewed as untrustworthy.

I purchased 20 LED light bulbs from car_partner_9 on Ebay. Out of the 20 bulbs, 13 matched the specified size, but 7 were larger and did not fit my light fitting. I provided photos to the seller as proof. Despite my request for a refund or replacements for the 7 larger bulbs, the seller has been unresponsive. Initially, the seller offered a £12 refund, which I found unfair, and now they have stopped communicating altogether. I contacted the seller on 25-28th May, when I noticed the issue. I have not left negative feedback yet, hoping for a resolution. I have screenshots of the specified size for reference. Please assist with resolving this issue. Thank you, Julie (xjulie123 - Ebay)

I bought a clutch kit from techniclutch/[redacted] with item number [redacted]10. The kit, costing £[redacted].00, included a LUK DMF flywheel. The fitting cost was an additional £[redacted].00. Upon installation, issues arose as LUK stated only their kit fits the flywheel correctly. I had to purchase a screw set and LUK Rep Set Pro separately to address this. Despite these additions, problems persisted with the clutch, prompting its removal. Upon careful inspection, a bent timing tooth on the flywheel was discovered, necessitating the replacement of the whole kit. The total expense escalated from £[redacted].57 to £[redacted].69 due to the replacement labor. EBay refunded the kit cost, but the unforeseen expenses of buying new parts and additional labor were significant. EBay deemed the matter closed, leaving me with an unjustifiable extra cost of £[redacted].12 due to the faulty flywheel. The issue was only detected upon thorough examination, not immediately obvious. I have documentation of the bills and garage report detailing the faulty flywheel for reference if needed.

Dear eBay, I am reaching out for assistance regarding an order issue. On January 27th, I purchased a Precision Digital Protractor Gauge Level Angle Finder Inclinometer with a price of $9.75 from the seller pengjinshipin2. Despite multiple attempts to communicate with the seller, I have not received the item. The seller originally asked for patience and later claimed to have sent a new item, but I have yet to receive any further updates or the product. It seems that the seller may have closed their shop without completing the transaction, leading me to believe my money has been taken. I have made efforts to contact the seller numerous times without any response since May 13th. I would appreciate your intervention to help resolve this matter and either secure a refund or receive the ordered item. For any inquiries, please reach out to me via email at [redacted] Your prompt attention to this issue would be greatly appreciated. Thank you in advance. Hrvoje Štritof

I am currently facing an issue with eBay Australia regarding a case with CASE ID: [redacted] SR# 1-[redacted]56. I believe that my case is not being handled fairly, despite submitting evidence showing the buyer's deceitful conduct. I am an American seller who used eBay North America. The situation I described should fall under Seller Protection guidelines. I urge eBay to review my case thoroughly and ensure a just resolution. Regards, S. A. I am experiencing difficulties with eBay and PayPal. I feel deceived by eBay, as I believe my situation should be covered by Seller Protection after either the buyer or eBay damaged my laptop during transit. PayPal's negative balance and hold on my funds are unjust. The buyer's claim contradicts the accurate description and photos I provided. I suspect the buyer may be falsely claiming damage or eBay mishandled the item. I am disappointed by the lack of support from eBay and PayPal in this matter. Regards, S. A.

I have contacted over 16 people at eBay this week, including a supervisor in the collections department. I believe I do not owe this sum of money that dates back over 7 years to when my account was suspended. Despite contacting the collection company as instructed, they were unable to find any record of the debt after speaking with 5 individuals, including a lead supervisor. I was assured on Wednesday that my account would be reset by now to make a purchase, but it is still not functional. I am requesting urgent clearance of this issue as it seems to be a mistake. The $80 in question is unknown to me, and I have a flawless credit history without any prior collections. It has been more than 7 years since the alleged incident occurred. Kindly resolve this matter promptly. I do not wish to create a new account, I only seek for this to be resolved. Thank you, Michele Bailon.

As an eBay business user, I recently joined a program facilitated by eBay and Webinterpret to expand to other European sites. Unfortunately, I've encountered an issue where my stock levels are not updating accurately across all platforms, leading to customers purchasing items that are actually out of stock. This has caused chaos in my once meticulously managed inventory. It's taking a significant amount of effort to correct this discrepancy, and it's affecting my reputation as a top-rated seller on eBay. I believe eBay should compensate me for the consequences of their advice and failure to address this known issue promptly. Any guidance on how to handle this situation would be greatly appreciated. Regards, E Parsons.

I mistakenly bought Adobe Photoshop, realizing it was a French version after my offer was accepted. I usually assume software is multilingual. After noticing this, I messaged the seller to cancel, but they didn't reply to my requests. Consequently, I had to cancel the payment as I couldn't afford to keep an unusable item worth £[redacted]. I have now bought a different one. Despite my efforts, there was no response from the seller. It's unfortunate, and I'm sorry for any inconvenience caused. I usually pay promptly and have never faced such issues before. This has been a regrettable mistake. Thank you, L. Rose

I recently experienced a technical malfunction with my previous computer, resulting in the loss of crucial information including my eBay login credentials. Due to this, I am currently locked out of the usual assistance services. My previous email address associated with the account was [redacted], but I have since moved on from that address due to issues with the provider. I now use a different email. I had a concerning issue with Frontier incorrectly applying one of my payments and then threatening me with collection agencies. Following a complaint to the district attorney's office, Frontier miraculously located my payment. Unfortunately, I have been facing difficulties recovering access to my original eBay account. I am seeking assistance to retrieve and reactivate my account. Thank you.

I ordered two phones from Bessgoldy with delivery scheduled between the end of June and the end of August. Everything was going smoothly until I received this peculiar email. Here is the content: Dear Customer, I apologize for the inconvenience, but I urgently need your assistance. Our new store recently started selling products on eBay, and receiving positive feedback is crucial for our survival. Unfortunately, we are facing challenges, and if we don't accumulate enough feedback by next Monday, our store may be shut down by eBay, leading to severe consequences for me. Could I kindly ask for your support in leaving feedback about our product, even if it hasn't been delivered yet? As a token of appreciation, we are offering $1 as compensation. Your feedback means the world to us as we are committed to enhancing our services. Please consider assisting us by providing a review. Your cooperation is greatly appreciated. Looking forward to your feedback, and I hope you have a wonderful day.

Hello, I recently sold an item with a fixed shipping cost of $22. I calculated this based on weight and size. The USPS shipping charges turned out to be $12.60. The buyer requested a refund for the difference. I explained there were additional costs involved, but offered a $5 refund which they found unsatisfactory. They accused me of being unethical and threatened to leave a negative review and report me to eBay Admin. I suggested a full refund if they wished to return the item. I'm unsure if I handled this correctly. Any advice on how to proceed would be appreciated. Thank you, Diana for Item [redacted]80.

I encountered an issue while trying to register with eBay using my email [redacted] I received an unexpected message in German informing me that my account has been blocked indefinitely due to security concerns. I am perplexed by this action and seeking clarification on this matter.

Dear eBay, I am writing to address an issue I had with a recent purchase from comeeworldmart, item number [redacted]88. Initially, I made an offer of $20, but the seller countered with $1.99. Instead of waiting for their response, I decided to use the "BUY IT NOW" option for the full amount of $[redacted].99. However, to my surprise, I ended up with two purchased items. I promptly contacted the seller to cancel both orders. They assured me that it was done, but later I received a message saying one item had been shipped, despite my cancellation request. Amidst this confusion, I made another purchase from jojohomedeco, item number [redacted]68, but realized I wanted to cancel it too late. I kindly ask for your assistance in resolving these multiple purchases. Your help is greatly appreciated. Thank you for your understanding. Sincerely, Terence

I recently received an email informing me that my account "burubu0" has been suspended. However, I do not have an account under that username. I have not sold anything on eBay since around [redacted]. The suspension affected my ability to make a purchase from one of your vendors. This has not only inconvenienced me but also impacted your vendor's business. I occasionally shop on eBay to keep my account active, and I do not want it suspended. I am willing to provide any necessary information to resolve this issue promptly, but I do not want to go through a lengthy process. If my account cannot be reinstated quickly, I prefer to have it canceled, and I will take my business elsewhere. Thank you, L. Burke

Hello, I am experiencing an issue with my eBay payments. It appears that my account might be blocked as I am unable to proceed with payment for an item. The seller has initiated an unpaid item request, and despite trying to pay with my debit card over the past five days, it is not being accepted. I have successfully used this card for about 15 previous purchases without any problems. I am keen on paying for the accepted item, however, there seems to be a checkout issue. I have verified that all the card details I provided match those used for previous purchases including the name, number, expiration date, CVV, and billing address. I am unsure about what caused this problem, but it seems like my account may have been penalized or blocked. Your assistance in resolving this matter is greatly appreciated, as it is impacting my eBay profile. Thank you for your help. Best regards, Andres

I was in the process of buying an airline ticket on expedia.com when I needed help from an agent. The agent suggested a deal with ebay, asking me to buy a $[redacted] ebay gift card for a better offer. After providing the card number, he claimed it was faulty and wanted me to buy another from Walmart, promising reimbursement. I declined, asked to cancel the ticket, and get refunded for the gift card instead. He promised a resolution in 2 hours but failed to follow through. When I called back, the line was disconnected. I informed my credit card company and they assured me the charge had not gone through, agreeing to dispute it. I felt it was important to inform you about this. I have not used the card and worry about possible misuse. Please advise.