eBay Customer Service Issues

A few weeks or months ago, I was dropshipping an iPhone 8 on eBay when a scammer placed an order. The scammer then privately emailed me, requesting a different delivery address, putting me at risk of a potential scam. Subsequently, the scammer sent fake PayPal emails, claiming that the payment was pending in my account. Despite noticing the deception, the scammer reported me to eBay, resulting in the blockage of my account. Strangely, I continue to receive legitimate emails from eBay demanding a £60 payment, even though my account is inactive and no actual transaction occurred. As a result, £60 was deducted from my PayPal balance.

I am having trouble logging in to eBay to reply directly to David regarding a refund for a damaged TV I purchased. I keep receiving a "Technical Error" message. I have tried multiple times and now resorted to replying to the eBay email for help in forwarding my message to David. Item ID: [redacted]87 Seller ID: appliancecentral Return ID: [redacted] Message to David: Hi David, I have discovered damage to the TV box, and now the TV is left untouched as per the instructions. Unfortunately, I am away from home at the moment. Can you arrange for someone to inspect it? I have tried calling [redacted] [redacted] [redacted] with no success; do you have an alternate number? Regarding the delivery, my brother received the TV as I was at work. He wasn't asked to sign anything, and we don't have the name of the delivery person since there was only one person handling the large product. Best regards, Cindy (08) 9[redacted] [redacted] [redacted]

Hello, I am Abhishek from India. I am encountering issues with opening an eBay Store on ebay.com. The platform is prompting me to verify KYC India, which necessitates a GST number for validation. Although willing to provide personal tax information such as my PAN card in India and other personal IDs for KYC purposes, I do not possess a GST number as it is typically required for e-commerce transactions within India, not for selling internationally on ebay.com. Additionally, the redirection to Ebay.in seems unnecessary as it has been closed by Flipkart.com. I kindly request a review of this requirement to proceed with setting up my store on ebay.com. Thank you for your assistance.

Dear eBay, I am writing to discuss an issue I experienced with a seller under the username (dorsch2351). On August 29, [redacted], I ordered a Dell XPS 13 [redacted] laptop with the item number [redacted]06. The laptop was described as being in great condition, but it arrived with a broken backlit keyboard, which was not as described. When I initiated a return request, the seller initially offered a partial refund and stated that I would have to cover the return shipping costs. Upon discovering that the seller was responsible for the return shipping charges, I declined the partial refund and insisted on a full refund. The seller, however, continued to refuse to cover the return shipping costs. Although he eventually accepted the return request, I have yet to receive the return shipping label from him. The seller has been dishonest throughout this process, providing false information every time I attempted to contact him. I kindly request your assistance in facilitating the refund process and connecting me with eBay customer service or support. Thank you for your help in this matter. I eagerly await your response. Sincerely,

Dear eBay, I am deeply disappointed with the recent situation regarding an order placed through your platform. It appears that there are serious issues with a seller who failed to deliver my item. The seller allegedly left the package outside, without my consent, leading to it being stolen. Despite my repeated requests for a refund, the seller ignored me and only dispatched the item after a significant delay. I demand either the delivery of the purchased goods or a refund. Your delayed response and apparent support of this seller's actions are concerning. This ordeal has been ongoing for an unacceptable amount of time, and I am prepared to escalate this matter if necessary. I will involve relevant authorities to ensure that such fraudulent practices are addressed. I did not authorize the package to be left outside, and it is unacceptable for eBay to condone such behavior. I expect a timely resolution to this issue. Sincerely, [Initials]

I reached out to a seller named Ralph regarding a pocket watch he had for sale. With one day left and no bids, I explained that I could purchase the watch but needed to wait until November 2 when I get paid. Due to financial challenges with both my vehicles breaking down, Ralph agreed to relist the item. He advised me to make the purchase to secure it, with item #[redacted]30. I have a history of prompt payment and do not want any issues with eBay. Please verify my situation with Ralph to avoid any misunderstandings. Thank you for your attention to this matter.

I recently purchased an essential oil carrying case, but unfortunately, it does not fit the amount of oils as described on the listing and the case does not close when the oils are inside. The color received is also not the one I requested. I contacted the seller, who agreed to a return. However, I am hesitant to cover the return shipping cost to China for an item that was misrepresented. I am hoping for a prepaid return label or a refund instead. My goal is to quickly resolve this issue and move forward. Thank you for your assistance. Seller: cming36 Me: councilus My email: [redacted]

Hello, I am reaching out because I recently purchased a computer from eBay. Unfortunately, the computer I received cannot run my screen reader software as it is a third-party application and the system is Windows 10 s, which only allows downloads from the Microsoft store. I contacted the seller to cancel my order and request a refund before it was shipped. However, instead of responding via email, the seller seems to have hidden the order. I am unsure if it has been shipped, if there is a tracking number, or what the status is. I have the PayPal invoice and the eBay confirmation email showing the order placement. I am requesting a refund and if the item has already been shipped, I would like a tracking number. If not, I would appreciate a Windows 10 laptop with similar specifications but not a Windows 10 s model. Thank you for your assistance. Sincerely, Ramon C.

Hello, I sent this letter to Shopping Express Clearance after placing an order. I contacted them the next day when I didn't hear back to intercept the order since they said the coupon was from you. I attempted to call but a message said the number wasn't available from my phone. My contact details are [redacted], [redacted], and my eBay user name is ROXLYN. I encountered issues entering my phone number during checkout. Despite trying on a new iPhone, I couldn't apply the "PODCAST" coupon for a 20% discount before the deadline. When I confirmed payment, the coupon field was missing. Could you please refund the 20% discount I missed? Thanks, Cheri Blackman

Last night, I accidentally purchased an item and immediately messaged the seller requesting to cancel the order, well within the recommended timeframe, but did not receive a response. This morning, I was notified that the item had been dispatched. I believed that if I requested to cancel the order within the hour, they were obligated to agree. Additionally, I suspect the item may be counterfeit based on feedback I have read, and now I am concerned. Despite my request, they have processed the payment and shipped the item. I am unsure what steps I can take to resolve this situation. Any advice on how to address this issue would be appreciated.

I recently purchased a pair of shorts from a seller. Upon receiving them, I noticed that the elastic waistband was dry-rotted as it made a cracking sound when stretched lightly. I contacted the seller about this issue along with other damage found on the shorts unrelated to the waistband. The seller promptly replied stating that I had stretched the shorts too far, causing additional damage to the stitching. Despite explaining the situation, the seller insisted on not refunding my $8.99 due to the alleged damage being my fault. This response was unexpected, and I am disappointed with the lack of understanding. I am willing to return the shorts for inspection as proof of the dry-rotted elastic. Your assistance in resolving this matter would be greatly appreciated. Thank you.

I purchased a Girard-Perregaux Vintage [redacted] Ref.[redacted] 18K gold rectangular automatic watch on eBay from seller katelogv for $3,[redacted] on September 30, [redacted]. The item, number [redacted]78, was described as in excellent working condition. Unfortunately, the watch stopped working after less than two weeks of use. An authorized Girard-Perregaux dealer revealed severe damage and lack of recent servicing. Seeking redress, I contacted eBay, prompting the seller to offer a $[redacted] partial refund, which I declined due to the high repair costs of $[redacted].36. The seller now demands a return, but I seek a refund matching the repair expense to honor our initial agreement.

Hello, I'm Leila. My husband's uncle bought us an outdoor setting from eBay as our wedding gift. We returned from our honeymoon on October 10th and discovered that a piece of the table, piece E, was damaged upon opening the parcel. It has been challenging to reach someone to address this issue, despite attempts made by my husband's uncle's daughter through calls and emails. All I am requesting is a replacement piece to complete the table. This is my first experience receiving an item from eBay, and I was disappointed with the outcome. Item: [redacted]62 Vida XL outdoor dining table set with chairs, 21-piece wicker rattan in brown.

My daughter contacted your company about my compromised account. Since I am deaf, I cannot speak on the phone. The issue persists after weeks of attempted fixes by your company, following a compromise by an overseas entity. Despite being assured it was resolved, I am unable to list items due to the prompt for an EAN number from another country. Ollie promised a call last night, which did not happen. My daughter, unable to pass security due to a name discrepancy, tried this morning but received no assistance. After years with ebay, I have decided to close my account, having paid the outstanding balance. Please close my account promptly due to the lack of resolution and my concern about unauthorized access to my account and potential exposure of bank details to overseas sellers.

I purchased a graphics card with the transaction ID [redacted]88, but the listing disappeared right after. I received a message saying the listing had been removed, but assured me that if I had already paid, the sale would proceed as usual. eBay later informed me that the seller's account might be compromised. I am unsure how to get my money back, the status of the listing, and why I am unable to cancel it. I tried searching by the item number to open a case, but eBay cannot find it.

I bought a 4-pack of Advantage II Extra Large Dog flea medication on October 15, [redacted], from seller Kevinn77. Despite delays, the product was finally shipped on October 18. When I received it, the medication was not as expected. Instead of being clear like water, it was milky white with an orange residue. Concerned, I contacted Bayer, the manufacturer, and spoke with Vicky at [redacted]. After providing the Lot Numbers, Vicky confirmed the medication was counterfeit and assigned Case Number [redacted]-US64310. I am requesting a full refund for this purchase due to the counterfeit product. Vicky from Bayer is handling the case, and for more information, she can be reached at the provided number. Thank you.

After sending the buyer multiple emails and invoices on eBay, I accepted their offer. When they didn't respond, I called eBay for a refund on fees, relisted the item, and sold it. Nine days later, the original buyer paid. Despite offering a discount and refunding their money, they left negative feedback without responding to any emails. All communication was on eBay, demonstrating my efforts to reach out. As a 13-year eBay member, I have a good feedback history. I feel the situation is unfair and hope for a resolution.

On September 11, [redacted], I purchased an Atari console for a total of $21.75 using my Visa card. After waiting for two weeks without receiving any tracking information despite multiple text messages to the seller, I contacted eBay customer service and opened a case. On October 20, [redacted], eBay informed me that the case was resolved as they did not receive valid tracking information from the seller. Despite their claim of resolution, I did not get a refund or the item. I am now considering appealing with additional documentation like a police report, photos showing discrepancies, and tracking details. Disappointed with the lack of support from customer service, I have reported this to the BBB. The navigation menu on the screen is also problematic, often reverting to the main screen. I am frustrated and want my money back. Considering sharing my experience on Facebook to warn others about eBay. The request from eBay to rate customer service feels insulting given the situation.

I have been an intermittent eBay customer for over 5 years. Recently, I bought some pricey motorcycle items on 10/24, just before receiving your 10% off promotional email on 10/25 with the code "pickupten." I missed the discount by less than 12 hours for my $[redacted].50 worth of purchases. One item was shipped late on 10/25. I contacted eBay Customer Service requesting a 10% refund but was denied. Could eBay please grant me a one-time goodwill gesture refund of $26.75 to keep me as a satisfied customer? Thank you for your understanding!

I purchased an item from an eBay seller, but upon receiving it, I discovered that it was damaged and did not match the description provided by the seller. After contacting the seller through eBay, they agreed to provide a refund. I have since returned the item, and it was delivered to the seller on the 19th of this month (Tracking number: EE[redacted]07MV). However, I have not received any response to my messages and emails regarding the refund. I am quite disappointed with this situation and would appreciate a prompt resolution. Thank you, Best regards, Muhey