eBay Customer Service Issues

Buongiorno, mi chiamo Roberto Becheroni. Il martedì 17/10/23 ho acquistato un telecomando multifrequenza dal fornitore WTT tramite Ebay, con l'ordine numero 13-10[redacted]9. Il modello è SILISYSTEM. Non riesco a eseguire il doppiaggio seguendo le istruzioni fornite. Ho provato a contattare Ebay via email, ma non riesco a inviare il messaggio poiché mi compare un messaggio di errore. Resto in attesa di assistenza. Grazie.

I have a question about a recent purchase I made on eBay. I paid for an item, and it has not been shipped yet. The seller has now changed the listed price of the item after I made the payment. There haven't been any problems from the seller's end. I haven't contacted the seller yet as they might be experiencing delays. I'm wondering if the seller is obligated to fulfill the sale at the originally agreed-upon price when I won the auction, especially since it was a "buy now" auction. Thank you.

Hello! I'm looking for assistance with a current eBay account issue. "I have encountered a selling hold on my account. This hold restricts listing new items. I need help from customer service to resolve this promptly. Your cooperation is greatly appreciated as I work on confirming the necessary information. Thank you for your support in maintaining a secure platform for all users on eBay." Looking forward to your assistance!

I'm experiencing an issue with the seller globalstore_it on eBay. I had a Samsung Galaxy S10 locked to ATT and purchased an unlock service from them. After 8 days of no communication, I asked for an update and was told my phone was not supported without any proof. I found another service to unlock my phone successfully. I am requesting a refund from globalstore_it and suggest they be blocked for dishonest practices. Thank you.

I bought an iPhone 11 XR, thinking it was unlocked. However, when I tried to use it, a message showed up stating that it's still linked to the previous owner's account. I'm unable to access my purchase history now to contact the seller. This situation is frustrating as I paid a significant amount for the phone. How can I resolve this issue and use the phone as intended?

I purchased a secondhand laptop on eBay as a guest. The laptop's battery was not functioning, prompting me to initiate a return. However, whenever I attempt to print the return label via the link provided by eBay, a technical error message prevents me from proceeding. With a limited return window, I am growing increasingly frustrated by my inability to print the label. Despite several unsuccessful attempts to reach out to eBay, the issue remains unresolved. I urge eBay to quickly address this matter by sending me a functional return label, allowing me to return the laptop prior to the deadline.

Item Number: [redacted]63 Tracking Number: ESUS[redacted]79 I placed an order for a product back in May [redacted] with an expected delivery in June [redacted]. However, it is now October [redacted], and I have yet to receive it. The seller has informed me that the product is currently stuck at the consolidation center. I am seeking assistance in identifying the specific consolidation center and obtaining contact information for it. I am not interested in a refund; rather, I am eager to receive the product I purchased. Despite the additional costs I incurred for shipping and exchange rates, I am patiently waiting for my order to be released from the consolidation center.

Subject: eBay Account Suspension Issue I am inquiring about the recent suspension of my eBay account. Despite settling my invoice promptly, I received notification of my account's suspension. This news was unexpected, as I have consistently met my payment obligations and have not participated in any actions that would justify such action. I am kindly seeking a thorough review of my account with the hope of having my access to eBay reinstated. I value my standing as a trustworthy member of the eBay community and feel that my account suspension may have been a mistake. Thank you for looking into this issue. Best regards, Michael R. L.

I recently sold a Hermes scarf on eBay.ca to a buyer in the US. Unfortunately, I am currently out of Canada until November 6th due to an emergency. I need the buyer to contact UPS for the delivery from Ireland to her address in Arkansas. UPS requires her email and phone number for customs clearance. Could you please assist with this order number 15-10[redacted]9? I don't need eBay to handle the shipment; I can manage it from Ireland. Alternatively, I may ask the buyer if delivery by November 8th is acceptable upon my return. Please, can you help me with this situation urgently? - Monica K. in Ireland.

I sold an item on eBay for nearly $[redacted], and the buyer is saying she didn't receive it. UPS confirmed delivery to her address. She's requesting a refund, and I need eBay's help urgently. The online support is not resolving my issue, and I need a direct phone number to get assistance promptly as I have a three-day deadline to respond. Thank you.

I encountered an issue on eBay after selling a pricey product where I was mistakenly charged a $1,[redacted] fee. Despite being told I would receive a refund in 24-48 hours, it has been over 3 weeks. The fee reference number is SR# 1-[redacted]83. Hello Conrad, Thank you for reaching out to eBay Customer Support. I'm Gourav, and I'm here to help. I understand your concerns about the End Auction-style listings early Fee credit. Rest assured, your refund is in progress. I have checked with the relevant team, and they are currently working on processing your request. Due to a high volume of requests, there might be a delay. I have urged the team to expedite your credit. You will receive a notification once the fee is refunded. Your understanding and patience during this time are greatly appreciated. I want to reassure you that your funds are safe and secure with eBay. I hope this information is helpful to you! Best regards, Gourav R. eBay Customer Support Oct 10th [THREAD ID: 1-5ZAHVJT2]

UPS claims they delivered my package on the 25th. However, I have not received it, and it is not at the office. I have been attempting to address this for 6 days now. If the package was left at the door, it may have been stolen. This experience has been frustrating, and I am disappointed with eBay's lack of assistance in resolving this matter. I have informed my friends and family not to use eBay in the future. To whoever received my package, I hope you enjoyed it. Thank you for nothing.

I reached out to the seller after receiving the incorrect item. They provided a return label, and I have shipped the item back. The seller confirmed receiving the return, but I am still awaiting my refund. Unfortunately, the seller has stopped responding to my messages. I possess all necessary documentation, including the order number, receipt, photos of the return label with the tracking number. Despite this, I have not received any further communication since the item's return. I am simply seeking assistance in obtaining my refund.

On May 24, [redacted], I purchased a Xiaomi Mi Smart Watch Sport, which was delivered on May 29, [redacted]. About a month later, it suddenly turned off and never turned back on. I contacted the seller who advised me to go to the service center for warranty assistance. The service center informed me that the smartwatch is not covered under warranty because it is from Paraguay, hence non-European. When I reached out to the seller, they requested that I send it back to them on August 22, [redacted]. Since then, I have made countless phone calls with only promises of a solution, but as of now, there has been no replacement or refund. Thank you for your attention to this matter. - Orazio S.

Hello, I have contacted the seller, FedEx, and I have corresponded with eBay via email. However, I have yet to receive the package in question. Despite the tracking number indicating delivery, I am certain that FedEx typically provides photo evidence of packages delivered. I am requesting images to confirm if the package was indeed left at my doorstep. Without photographic evidence, I am requesting a refund of $11.77 for the undelivered package. The delivery window was set between 5:00 and 7 or 8, during office hours, which extend past 5:30. It is possible the driver left the package at the office or could have contacted me. As I have not received the package, it is likely it was either misplaced or taken. Best regards, Jerry S.

When searching for items like autos that need to be picked up, such as a car, knowing the seller's location is crucial. However, currently, users need to click on each listing to find this information, leading to frustration and wasted time. It would be much more efficient if eBay included the seller's city and state in the listing title, like "[redacted] Lexus ES [redacted] in Phila, Pa." I hope my feedback reaches upper management at eBay as this change would greatly improve the user experience. I've faced challenges finding a way to contact eBay about this issue, and I truly hope this message is heard without needing to escalate it further. Thank you, D. Crispin

I recently bought an item online, and unfortunately, it arrived with an undisclosed defect. After contacting the seller, they agreed to process a refund upon return of the item. According to eBay support, the seller is responsible for providing the funds for the return label. The seller promised to give me the necessary information over four days ago, but I haven't received anything yet. I am still waiting for a resolution. I would appreciate any assistance you could provide in resolving this issue. Thank you.

The seller has not provided a return label for me. I have already sent them a printout of the return shipping cost, which is three times the item's price. I offered to print the label myself and requested a refund of $46 for the item and $15 for the hat, but I have not received a response. I need a refund for my purchase. The seller is new to eBay and seems unfamiliar with the policies. My order number is [redacted]45. I have opened a case, but I have not received any response yet.

I purchased a kitchen product from Alibo Trading on eBay using the Guest Account option. After realizing my wife already had the same product, I contacted Alibo for a refund, and they advised me to reach out to eBay. However, when I tried to print the return label on eBay's website, I encountered technical issues that have persisted for several days. I have attempted to contact eBay through various phone numbers found online, but none have been successful. The deadline for the return is November 9th.

Hello, I am seeking assistance regarding a transaction with the seller zorianis_12. I purchased an item which was falsely presented as original and new. The article number for reference is [redacted]01 and the order number is 11-10[redacted]5. Upon providing the seller with clear evidence, including comparative images showing the difference between the counterfeit game received and a genuine one I own, the seller acknowledged the deception. However, after this admission, the seller has ceased communication, leaving me feeling scammed. There were other N64 console games listed as new by this seller, but those listings seem to have been removed, raising suspicions of further counterfeits. I possess additional proof to support my claims, including the comparative images mentioned. The seller's misleading tactics, such as displaying the product in transparent plastic to conceal its fake nature, have led to this unfortunate situation. I kindly request assistance in resolving this matter and obtaining a refund. Thank you.