eBay Customer Service Issues

I purchased a supposedly professional DVD converter recently. The advertisement claimed it could convert any file, but what I received was an outdated freeware called DVD Flick. This software does not live up to the promises made in the ad. It's misleading to pass off this software as professional. The label clearly states otherwise. I am disappointed in this misrepresentation and wonder why eBay allows such practices to continue.

I purchased a Rexel Momentum X308 cross-cut paper shredder on 18.03.23 with order number 25-09[redacted]1. The shredder was functioning properly until a week ago when it suddenly stopped working. Despite being advertised as new with a two-year warranty, it failed unexpectedly. I reached out to the seller on 19.07.23 regarding the issue and requested a refund. I provided them with a three-day deadline for a response. Following advice from eBay's live chat, I messaged the seller again, giving them an additional three days to respond. Regrettably, I have not received any communication from the seller thus far.

I recently made a purchase on eBay, but realized I wanted to cancel the item. After reaching out to the seller, they informed me it was too late to cancel the order. The seller kindly agreed to refund me since eBay's customer service is not available over the phone to facilitate the process at this time. I appreciate the seller's understanding, and he has assured me that the item will not be shipped. However, eBay's policy requires me to wait 30 days after the estimated delivery date to request a refund, which is not ideal. I am eager to have my $90 refunded promptly.

I have been an eBay customer for years, but lately, it seems like only robots are working there. If you check my account, you will see the order for a pedometer watch in July. I believe the order number is [redacted]24. Unfortunately, the pedometer does not work, and I would like to return it for a refund. I am confused about why I need to send photos of the watch since they sold it to me. I just need the return information to send it back as it arrived. Thank you. Kirk. [redacted].

Hello eBay, I require assistance regarding a shipping label fee that was debited from my bank account for $14.00 on 07/31/[redacted] for the sale of the Canon EF 28-70mm f/2.8 Zoom Lens (Item Number: [redacted]08). Despite my listing stating "NO RETURNS," the buyer informed eBay that they did not want the item received, resulting in a full refund being issued to them from my account without the item being returned to me. I attempted to create a return shipping label last Saturday, even though the item was not available for return label creation. Regrettably, I mistakenly ordered a postage label for myself and promptly canceled the request. However, my bank account was charged $14.00 along with an additional $3.59 on 07/31. This unauthorized deduction has left my account with a negative balance of -$14.00 and charged me a $37.00 overdraft fee. Please refund the $14.00 + $3.59 back to my account at your earliest convenience. Sincerely, vintagecards71 George A.

I bought a starter for a [redacted] Massey Ferguson three months ago, but it didn't fit. I sent it back to the address on the box, but I had to pay $30 out of my own pocket for shipping because I was late by 30 days. I still haven't received my refund for the returned starter. Can you please address this issue? Thank you. Robert G., [redacted]-C Old Las Vegas Highway, Santa Fe, New Mexico [redacted].

I purchased four movies in the second week of July, with order numbers [redacted], [redacted], and [redacted]. Unfortunately, I have yet to receive them. I have been unable to get any assistance, and it seems that the orders are not showing up in the system. I hope eBay can assist with resolving this issue because I have been unsuccessful in contacting The TV Movies. Additionally, the lack of communication regarding the delivery timeframe is frustrating. This is the second time this has occurred, but the problem was resolved on the previous occasion. Regards, Harvey P.

I purchased a UConn Huskies necklace for my granddaughter under order #12-10[redacted]4. Supposed to arrive by July fourth but tracking showed only a shipping label was created with no actual package sent yet. This caused my daughter to not receive her gift at her graduation party. I also created an account with eBay, which was then canceled. I am considering ordering from Amazon since they have faster delivery times. I am really disappointed with this order and would appreciate some clarification or I will have to shop elsewhere.

I encountered an issue with the filter system I purchased from EZbuy365 on E-Bay. It leaked from the middle canister after installation, even after cleaning and re-installing it multiple times. Upon closer inspection, I discovered a hairline crack in the housing assembly above the filter canisters, causing the leak. This defect was present upon receipt of the item. I kindly request a replacement unit to be shipped out. I am willing to return the faulty unit if necessary. Currently, the seller is asking for a $30 return shipping fee and mentioned they would assess a refund afterward. Thank you for your assistance.

I am a seller of a mattress. The mattress cover came off, and I couldn't sell it in that condition. They accepted an offer from a buyer without consulting me while I was trying to halt the sale. I was out of town for a funeral and used eBay's help to cancel the sale from the seller's end. I informed the chatbot that the item was damaged, but they proceeded with the sale, and the buyer sent the payment. I tried everything to stop the sale, but failed. The mattress now has mold and is unsellable. eBay emailed me that the funds will be in my account in 3-5 days. I am at a loss for what to do next.

I purchased the Purple Harmony Pillow twice. When I first ordered it, I received a notification from eBay that the seller had sent it to the wrong address. I placed a second order, but for $10 more. After a week, I was informed that the item had been delivered, but I hadn't received it. I filed a claim and was advised to wait a day. Today, I reached out to FedEx, the carrier, and discovered that the tracking number given by the seller and eBay belonged to a different customer at a different address. I am frustrated and request an immediate refund of my money. Thank you.

Hello, I'm Querene. I recently purchased a pair of Jordan 12 Arctic Punch Hyper Pink shoes on eBay, but unfortunately received a different pair - Jordan 12 Utility Grind Black in size 5Y instead of the size 7Y that I ordered. I've tried to contact the seller to resolve this issue, but haven't had any luck. I've attached some pictures at the bottom comparing the shoes I expected to receive with the ones I got. I'm disappointed and looking to return the incorrect shoes and get a refund. This is a first for me in terms of issues with my eBay orders, and I would appreciate any assistance you can offer. Thank you, Querene.

I ordered some car parts that do not fit my vehicle. I tried to contact the seller but received no response. I then escalated the issue with PayPal Buyer Protection. In the meantime, the seller messaged me asking to close the case on PayPal so I can return the item through eBay. I closed the case, but I am still unable to request a return through eBay, the seller is unresponsive, and I can no longer involve PayPal Buyer Protection. Please help me resolve these issues. Thank you.

I purchased a ring from a seller in India without realizing their location. The charge of [redacted].11 was made on July 16th for a customized ring. Despite multiple interactions, the seller keeps delaying the shipment with various excuses. They shared a tracking number a week ago indicating the item is in Avenel, NJ, awaiting shipment. However, the tracking info hasn't been updated to show any progress. Frustratingly, the seller’s broken English responses only add to the confusion. Opening a case with eBay hasn't led to a resolution; they've simply put the case on hold for 10 days. This back-and-forth with both the seller and eBay is disheartening. I feel cheated out of [redacted].11 and dissatisfied with eBay's handling of the situation. Even contacting eBay's customer service left me feeling unheard. This experience has soured my trust in eBay, despite having previously positive purchases. My ultimate goal is either a full refund or to finally receive the ring, but hope is dwindling.

I received the IQ Air Atem Desk Personal HyperHEPA Air Purifier on August 2nd at 23:22 AEST. However, the item I purchased for AU $[redacted].28 from seller "unbeatsale" on July 28th is defective. The air purifier's socket is damaged, making it unstable and causing the silver metal parts inside to come out with the power adapter cord. Even though I tried to fix it manually by pushing the metal contents back into place, it remains loose and faulty. I have reached out to the seller three times but have not received a response. I am unable to contact eBay to report the issue as I lack the necessary technical means. I am seeking assistance from eBay to address this matter with the seller. I am willing to return the item if the seller covers the postage expenses since I paid for the delivery, not for a defective product. Despite my age, I found it easy to identify the problem with the socket, and I hope for a resolution soon.

I am having trouble getting my eBay packages because the United Postal Service does not have an agreement with our leasing office. The packages are being returned to the sender without attempts for delivery. It would be helpful if eBay could arrange with the United Postal Service to deliver packages to our front door instead of requiring a locker. Not getting packages without a locker seems unreasonable and possibly illegal. I plan to report this issue to consumer affairs. I hope eBay can assist customers like myself who are facing this problem. There are others in California experiencing similar issues, where tenants are being charged for lockers they don't need, seemingly to generate more revenue and prevent theft.

Dear eBay Customer Service, I am reaching out for the second time regarding an issue I had with a seller named "draweater." Despite attempting to use the "Ask eBay to step in and help" feature, I was unable to find the necessary link after following all the steps several times. Additionally, when I tried calling the customer service number [redacted], the automated system redirected me to the website without providing the assistance I needed. The problem revolves around order [redacted]69, placed on 07.14.[redacted], where I agreed to a 70% refund with the seller, but have yet to receive it. Furthermore, the seller failed to provide a return mailing address as promised. I have found the current eBay Help system to be confusing and miss the convenience of speaking directly with customer service representatives. I hope this message reaches a live representative who can assist me. Please contact me at [redacted] or via email at [redacted] Thank you.

Hello eBay Customer Service, I am reaching out for the second time regarding an issue with a seller on your platform. Despite attempting to follow the steps outlined on the Help page to "Ask eBay to step in and help," I have been unable to locate the necessary link. Additionally, my attempts to contact Customer Service at [redacted] have been unsuccessful as I keep getting redirected back to the website without resolution. The problem involves order [redacted]69 placed on 07.14.[redacted] with seller "draweater." Despite agreeing to a 70% refund for the item and receiving a message on 07.30.[redacted] confirming the refund, I have not actually received the refund. Subsequent attempts to clarify with the seller on 08.04.[redacted] were met with false claims on 08.05.[redacted] that I failed to confirm the refund. I am in need of eBay's assistance as the seller has not provided a return mailing address, failed to issue the agreed-upon refund, and is unresponsive to my messages. I have never encountered such difficulties with eBay Customer Service before and am struggling with the current lack of live representative support. I hope that this message reaches a live representative who can assist me promptly. Please contact me at [redacted] or via email at [redacted] Thank you.

I have been attempting to sign in for weeks without success. The large red basket I ordered does not fold up, and I did not receive a confirmation or tracking number for my first and only purchase. I cannot accommodate the big red basket in my small living space, so I need it to be canceled. I have struggled to access the website over the past few weeks and am unable to log in for assistance or to make another purchase. Any help would be greatly appreciated.

I purchased a pair of Clarks heels on July 28, [redacted], but unfortunately, they are too big. I ordered a size 6, but received a 6.5. The return address on the box indicates they were shipped from Bridget Pace at [redacted] Reeder Rd, Crown Point, IN [redacted]. I reached out to Ebay for a return label, and they advised me to call back on Monday, August 7th after they contact the seller. However, I have been having trouble getting through to a live representative as all the customer service numbers I have tried are automated. I am feeling frustrated and disappointed with the lack of assistance. I hope this issue can be resolved promptly, or else I will have to escalate it with the BBB due to the poor customer service experience. It would be greatly appreciated if there was a single number with a live representative available to address concerns like mine.