eBay Customer Service Issues

I purchased an item on eBay for $34.99 and paid with my debit card. After receiving a non-functioning item despite the seller's claims of testing, I requested a refund. The seller agreed, but issued it through PayPal. I had uninstalled PayPal from my phone but reinstalled it to check, and I couldn't find any transactions matching the refund amount. Interestingly, my Chase app shows a deduction of $34.99 from my account, even though PayPal wasn't used for the original payment. As of now, I have not received the $34.99 refund through any platform. I'd appreciate it if someone could investigate this discrepancy. Thank you.

I recently contacted a seller regarding a return, but unfortunately, my request was denied. I have been a satisfied eBay buyer for over 14 years, as my username suggests. I wasn't aware that sellers now have the option to refuse returns, which I believe is not a good business practice and may deter me from making future purchases on the platform. Furthermore, I find it unreasonable for a seller to offer a discontinued item at almost double the price compared to a major retailer. This experience has led me to reconsider eBay's competitiveness in the market. I have shared my feedback with eBay directly, so I don't require a response from the seller.

I am disappointed with eBay's decision on case #[redacted] regarding a refund for a buyer who refused to accept a tracked delivery despite receiving the tracking number. The courier made several unsuccessful delivery attempts, and the item was held at the depot for a month before being returned. This buyer has a history of not accepting items, citing issues with the delivery driver finding the address. I provided the tracking number and Parcelforce's customer service details for redelivery or collection, yet eBay sided with the buyer. I believe that using tracked and signed for shipments should be sufficient evidence to determine if the buyer is genuine and willing to accept deliveries.

Hello, I need assistance with a query regarding combined shipping invoices. Recently, I sold a large quantity of video games to one buyer who paid for all the items without waiting for me to combine the shipping costs. The actual shipping cost for all items in one box is around £20, but the buyer paid over £[redacted]. I am willing to refund the buyer the shipping difference of around £[redacted]. My question is, when I refund through Paypal, will I also receive the eBay fee difference back? eBay charges a final value fee on shipping, so I believe the difference will be more than just a few pounds. Thank you for your assistance. Kind regards, G.

Since last weekend, I've been unable to access "Seller's other items" on eBay. The pages either show up as blank or display an error message. For instance, when I click on "Seller's other items," I receive responses like "eBay page or feature is not responding" or just a blank page. Sometimes it directs me to check the Announcement Page, where I encounter an error saying "Not Found! The requested URL/aw/announced.shtml was not found on this server." I attempted to reach out to eBay's chat support, but they were unable to provide a solution. One representative even mentioned that the only way to search for seller's other items is through advanced search, which I know is not accurate since there used to be a button for it. I'm puzzled as to why this issue suddenly arose in the past few days, making it frustrating to access "seller's other items" when they are not visible.

I recently received an email notifying me of the indefinite suspension of my account. I am unsure why this action was taken, as I have not made any purchases recently but do occasionally browse items. The email I received stated that my account had been suspended due to security concerns and all my item listings were removed. I would like my account reinstated as I have not engaged in any activity that warrants suspension, unless my account was compromised without my knowledge. I request further clarification on this matter. Thank you.

Hello, I recently made a purchase on eBay but had to change my address before payment as I now reside in Slovakia, not the UK. Despite requesting the seller to cancel the order before shipment, they still sent it to the old UK address. I've contacted eBay Dublin for help, but they directed me back to the seller. Communication with the seller has been unhelpful with delayed responses and no real solution. The package has been marked as delivered to my old workplace in the UK, where I no longer have access. This was a Christmas gift for my son, and being on a tight maternity leave budget in Slovakia, I can't afford to lose the money spent. I'm frustrated and feel helpless in this situation. Any assistance would be greatly appreciated. Thank you for your time.

I'm a 21-year-old seller and buyer and I have to say your customer service is awful. I waited on hold for 45 minutes last Sunday and never spoke to anyone. Today, I gave up after 25 minutes of waiting. The call back option wasn't even working. Just had a simple question about managing my live listings while I'm on vacation. Do I have to delist them like I just did or is there a way to put my site on hold? I don't have an eBay store because it doesn't make sense financially based on my sales. You can reach me at [redacted]. Dave S. from Shillington, Pennsylvania [redacted]. I've never had such a hard time reaching eBay before. I'm even considering sharing my experience with others to show how downhill your service has gone.

I have recently started selling on eBay again, and I am frustrated with the outsourced customer service. I have been a customer since [redacted], and I expect better support. I have tried to request assistance from someone in the US, but have been unsuccessful. I need to speak to a representative urgently, within a day. If I cannot get the help I need, I will have to reconsider using eBay in the future. Your customer service needs to improve for me to continue selling on your platform.

I previously contacted you regarding a purchase I made from the seller nass_vana. Unfortunately, the Chanel pearl espadrilles I received turned out to be counterfeit. When I tried to address the issue with the seller, they responded defensively and belittled me. Since the seller does not offer refunds on this item, I reached out to you for assistance. You promptly initiated a refund request to the seller who responded with rude messages. I compared the fake shoes with my authentic pair and eventually, the seller agreed to the refund but warned about potential damage to the shoes/box. To protect myself, I recorded the shoes received and the process of repackaging them for return in their original condition. I want to inform you that I have taken precautions in case the seller tries to refuse the refund unfairly. Thank you for your support in this matter.

The highest bidder on an auction item I listed is from Canada. I inadvertently did not specify international shipping in the listing and set a fixed low price for shipping. When the bidder asked if I would ship to Canada, I agreed. As a new seller, I realize my mistake. How do I handle this situation - get the item to the buyer, adjust the shipping fee, and ensure payment? The buyer is understanding and willing to cooperate. Can I update the shipping details now that the auction ended? Should I consider canceling the original sale and relisting the item with international shipping, or is there a better solution for both parties? Any advice would be appreciated.

Hello, I purchased a pair of shorts totaling 280DKR (75dkr for shorts and 206dkr for shipping) on 8/9/[redacted] using a credit card. Shortly after inquiring about the shipment, the seller assured me it would be sent promptly. However, I can no longer track the item or contact the seller. After the item was marked as shipped, it was removed from the listing, leaving me concerned about the shipping method chosen and the delay in receiving it. The seller's username is oceano64, and the item number is [redacted]95. I hope to resolve this issue promptly. Thank you, bash3008 (eBay profile)

I have been a seller on eBay since March 20, [redacted]. I have always maintained a good track record without any negative feedback. Despite not using my account recently, I ensured everything was in order for future use. However, upon logging in today, I discovered my account is suspended due to an alleged balance of $30.98. There is no indication as to why this balance exists, and I believe I should actually have funds owed to me from a previous sale. I kindly request assistance in resolving this matter promptly so that I can resume using my account. Thank you. Best, E.B. Username: lizzy02015-4

As a buyer, I recently had a dispute with a seller who stopped communicating with me. The claim was eventually resolved in my favor. However, I received two emails from them last night claiming they had sent the item back, but it hasn't arrived yet. Without a tracking number, I cannot confirm if it was indeed returned. All I initially requested were photos of the damaged item to file an insurance claim with FedEx, as it was likely damaged during shipping for which I had paid insurance. Despite several attempts to reach out, they avoided communication with me and eBay. I want to inform eBay about their request for a refund for an item not returned, especially since the claim was settled in my favor. I have already blocked the buyer to prevent further contact, suspecting a possible scam to keep the item and now demand a refund. My intention is to keep eBay informed about this issue.

I utilized the OfferUp app to search for a vehicle and came across a listing for a [redacted] Nissan Altima SE. After engaging with the seller via email and confirming the car details, the payment process was directed through eBay, with a request to pay using eBay gift cards. Subsequently, I purchased $[redacted] worth of gift cards and shared the card information with the seller. Upon being asked for an additional $[redacted] for out-of-state shipping, suspicions arose. Eventually, the seller insisted on the extra payment to proceed, leading me to question the legitimacy of the transaction. Following communication with "eBay" revealing discrepancies and the disappearance of the car listing and chat history on OfferUp, I contacted eBay customer service to report the incident. Unfortunately, it was confirmed that I had fallen victim to a scam. The tracking numbers provided were already used, corroborating the fraudulent nature of the seller's actions. I now seek advice on how to proceed with this matter.

There is a [redacted] John Deere [redacted] Tractor Loader Backhoe HP60-4x4 available for $[redacted]. The seller states the transaction will be handled through eBay for safety. The tractor is stored at eBay's shipping company in Omaha, NE, and shipping is included in the price. The payment will be processed through eBay to ensure both parties are protected. Upon payment confirmation, the tractor will be delivered to your specified address within 48 hours. You will have a 5-day inspection period, during which you can test the tractor or have it inspected by a mechanic. If unsatisfied, the seller will cover the return costs, and you will receive a full refund through eBay. If interested, provide your full name, shipping address, ZIP code, and phone number for eBay to contact you with further details.

PayPal customer service is currently experiencing significant delays, leaving me on hold for hours with no response in the morning and at night. I have been a customer since [redacted], with a flawless feedback record. While I can make purchases through PayPal, I am unable to receive funds promptly, which is frustrating. I waited over an hour tonight without any assistance. This recurring poor customer service experience reminds me of past issues where they struggled to address software problems. Due to funds being held, I may need to inform buyers that shipping could be delayed up to 21 days, even though I prefer to ship promptly despite potential payment delays. It's important to uphold good business practices, acknowledging that delays are beyond the buyer's control in these circumstances.

On 9/11/[redacted], I made two purchases that seemed fraudulent. Each item was a 512GB M2 SSD card, priced at $9.97. I paid one through PayPal *CZWSF27 and the other directly from my credit card. I trusted eBay's refund policy for fraudulent transactions, but I never heard from the seller, PayPal, or eBay. My credit card statement showed a $9.97 charge from PayPal, but the listings are gone from eBay. I couldn't find them in my purchase history. I am frustrated and can only ask eBay for two $9.97 refunds. I would like the refunds sent to my eBay ID aht43780, Visa Card ending in [redacted] expiring 07/22, belonging to Annette H Taylor.

I am experiencing issues with a seller regarding a phone case I purchased. The case advertised being able to charge the phone while on, but it doesn't work as described. I've tried to email the seller with photos of the issue, but eBay's email system doesn't allow attachments and the seller claims they aren't receiving my messages. I contacted eBay support through chat, and they assured me they would reach out to the seller, but the problem persists. I am looking for an alternative eBay customer support email where I can send the photos directly to expedite the resolution process.

Hello, I would like to request the deactivation of the automatic relist feature on all of my active listings and any future items I may list. I prefer to manually relist my items at my convenience. I am disappointed with the recent update to the eBay App and feel there should be an option for me to choose whether or not my items are automatically relisted. I was unaware of this feature and am upset about being charged for a service I did not intentionally select, resulting in issues with my listings' end times and prices. The insertion fees on my bill seem excessive due to this feature. I request that all my items be set to not automatically relist immediately, including future listings. I also ask for compensation for the insertion fees I was charged unknowingly. I take my eBay selling seriously, and if necessary, I will explore other platforms to avoid these unexpected charges. Additionally, I would like a detailed copy of my bill for this month. Thank you.