eBay Customer Service Issues

I have encountered an issue where eBay keeps relisting a pair of pants that I had previously sold. It would be appreciated if you could contact the customer to explain that this is an error on eBay's end. I am requesting a full refund for the customer, a refund for myself along with any miscellaneous fees associated with this mistake, and some additional compensation for the time and effort spent resolving this issue. Please refrain from calling my home number and instead contact me at [redacted]. My account email is [redacted] Kindly rectify this problem to ensure the item is not mistakenly relisted in the future. The item in question was initially listed on 8/1/22, sold on 11/15/22, and somehow reappeared in my listing despite my editing attempts. Thank you for addressing this promptly.

Hello, I'm Jacqueline Sheppard. I was attempting to order a gift when I was instructed to provide my details for a $[redacted] payment. A person named John, who claimed to work with eBay, scammed me. I am unsure if John is his real name, but I would appreciate a call back at [redacted]. I urgently need assistance in resolving this issue as he promised to refund the money to my Wells Fargo account. Thank you.

I am facing an issue with a buyer who is disputing the delivery of their package. The tracking information confirms that the item was delivered and is currently in a parcel locker at their local post office according to the parcel route linked to the tracking number. The buyer insists they have contacted their post office, but when I requested the phone number to follow up, they declined to provide it.

I have encountered an issue with eBay where a pair of pants I had previously sold got relisted without my consent. I would appreciate it if eBay could directly contact the customer to explain this mistake and provide them with a full refund. Additionally, I am requesting a refund for myself along with any miscellaneous fees incurred due to eBay's error, as I have raised this concern multiple times. Some compensation for my time and effort in resolving this issue would also be appreciated. Please refrain from contacting my home number and instead reach out to me at [redacted]. The account email associated with this matter is [redacted] The item in question was initially listed on 8/1/[redacted], sold on 11/15/[redacted], and unfortunately got re-listed despite my efforts to prevent it. I can provide further details when contacted. Thank you for your prompt attention to this matter.

I would like to share some tracking information with you. You can use the free Informed Delivery® feature to automatically receive updates on your packages. Here is your tracking number: [redacted][redacted]70. Currently, the label has been created but the package is not in the system yet. The status update will be available once the shipper provides an update or the package is handed over to USPS. Consider signing up for Informed Delivery® to get notifications for packages addressed to you. If you have more packages to track, feel free to do so.

I bought two c-settlement stones from the same seller. While the notification said they arrived, I only received one. After contacting the seller, I faced rudeness before being blocked, which I found unprofessional. I believe she might have treated others in a similar manner. I've been unsuccessful in reaching eBay for assistance as there seems to be no contact numbers or clear support on my eBay page. It's frustrating and needs to be made more user-friendly. Additionally, I received another stone, a pink heart, today in the mail. However, it's disappointingly small, almost the size of a fingernail despite appearing large in the listing photo. This has hindered my plans to wire-wrap it as a Christmas gift. It's disheartening to experience misleading advertising from sellers.

I was informed by a salesperson during an online loan application that I needed to pay $[redacted] at Dollar General for PPI insurance before the loan could fund. Another man asked for $[redacted] in cash to transfer the money to my bank account. I explained that I was told it was only $[redacted], which I already paid. The situation escalated, but I want to ensure my card is safe, as I have the receipt for the $[redacted] transaction from my debit card in Texas. The callers had different area codes like [redacted] and [redacted], coming from New York, Arizona, or Nevada, which seemed suspicious. I need assistance and may need to report them for internet fraud; I have documented everything as well.

I drafted this message to the seller through eBay's return page. I included five photos of the damaged guitar. However, upon attempting to submit the note, I realized the send button was inactive. I've attempted to send it multiple times from various points, but the button remains unresponsive. The guitar I received was broken and had other issues, rendering it unplayable. It seems to have been dropped before being packaged for shipping. Despite being packed properly with the guitar box inside a larger box and well cushioned, the instrument arrived in poor condition. The listing indicated it was gently played and returned, yet the guitar is unsuitable for playing. The fret ends were left unfiled, so sharp that playing would result in hand injuries. Rectifying this would cost approximately $[redacted] for a fret job.

I recently received the German beer stein I ordered from hulkfootball6404, but unfortunately, it arrived with a broken handle. I reached out to the seller requesting a return, but was met with refusal despite their insurance covering such losses. The seller advised me to contact eBay for further assistance. I would appreciate any guidance on how to proceed in resolving this issue. My order number is 18-09[redacted]0. I value my relationship as a loyal eBay customer and I am hopeful for a positive resolution. Thank you, RON.

Hello, I listed a brand new 10k gold earring on eBay for $[redacted] and received a message that it sold at auction for $6. I'm not sure what happened as I cannot send it for that price. I need assistance, as I am interested in selling other items. Regards.

I am very frustrated with the return process. I am having difficulty obtaining a shipping label for an item I need to return. Despite following the instructions provided, I only received a tracking number and details for the post office instead of a shipping label. I tried at the post office and Office Depot, but neither could assist me in generating a shipping label. I simply need a proper shipping label to return the item.

Hello, I have encountered an issue with an online purchase I made on eBay. I bought two heart-shaped pendants from a seller named Bestie555. Unfortunately, I realized that the shipping address was incorrect only after the items had been sent out. I tried to alert the seller days before they shipped the order, but they only noticed my message after the items were dispatched. I am frustrated because the seller claims they attempted to change the address, but I had already placed the order with the incorrect details. I have contacted my previous landlords to check if the current occupants of the address I provided have received the package, although the seller insists they have not. I feel entitled to a refund or for the products to be resent promptly due to the delay. I have also reached out to eBay, who mentioned a waiting period before taking action. I am anxious but eager to resolve this matter and would appreciate a call to discuss further details. Thank you.

I bought a perfume from an eBay seller, Jo Malone, but it arrived stale. I tried to return it using the eBay guarantee, but the seller changed the item number from the Jo Malone fragrance I bought to a different one called "Poison" that I never ordered. I'm asking for an investigation into this seller and a prompt refund.

I ordered a miniature replica of the cloth yard angel from a seller named double_deals99 on 12/6. Unfortunately, the item I received was not as advertised and arrived broken. Upon contacting the seller, they initially suggested I glue it back together. I requested a full refund, but they are insisting on sending another low-quality plastic item instead. Despite my repeated requests for a refund, they continue to refuse. I have decided to reach out to eBay after a frustrating month of unsuccessful attempts to get my money back. I made it clear to the seller that I do not want a replacement and expect a full refund of $20. Their uncooperative attitude is unacceptable, and their lack of customer service is disappointing. It's not about the money but the principle of the matter. Their behavior warrants them being reported to eBay for their substandard practices.

I recently purchased Lego Dimensions for PS* (article number: ************) but unfortunately, the item I received is incomplete. I have been trying to address this issue on the website, but encountered difficulties. When attempting to request a refund, the message "Lo sentimos, no pudimos encontrar ningún artículo de tu actividad reciente en eBay" appears. I would like to either receive the missing parts of the game or a refund. My name is Norberto Mu*oz and you can reach me at *****@***.com. Thank you.

Hello, my name is Patrick Thompson. I provided you with $[redacted] in October. Initially, you promised to send it out by the 10th of October. On the 9th, I called to inquire about the delivery time, only to be told that I needed to pay an additional $[redacted] for the camper. When I refused, the individual lowered the offer to $[redacted]. Disappointed, I requested a refund, which has still not been processed as of the end of December. I urge you to contact me promptly, as I have grown tired of waiting.

I sent eBay $[redacted] for a camper, expecting it by October 10. However, I have yet to receive it or get a refund from eBay. The individual I spoke to requested an additional $[redacted] and then $[redacted], but I declined, asking for a refund instead. This exchange took place in November with the promise of a refund within 30 days, yet as December comes to a close, I am still waiting for my money back.

I would like to address the recent cancellation of order number 10-09[redacted]4 by the seller spajulie1970. The reason given was that the item was out of stock or damaged. However, I suspect there may be more to this situation. This particular item typically sells for over $[redacted], but I secured it for a bid of $6.17. Since these items are unique, the seller likely only had one to offer, and I did not notice any issues with it in the provided pictures. I am disappointed by this experience and would like the opportunity to leave an honest review. I am also curious if there is a minimum price requirement in place and if the seller may be manipulating this system. I am willing to accept the damaged item and believe that the decision should be mine, not the seller's.

I recently made a purchase from a local seller on eBay for a modem needed for a phone system installation. We agreed via email to arrange a local pick-up, crucial due to time sensitivity. However, the seller claims not to have received my messages regarding the pick-up scheduled for tomorrow. Despite providing my contact details and those of the designated pick-up person, the seller has not shared any contact information. There seems to be a communication issue, and I urgently require eBay's intervention to ensure the item is not shipped as the seller is threatening. Getting the modem in hand by Friday morning is essential for the installation.

I have contacted both sellers regarding the sizing issues with the jackets I ordered. Despite being advertised as US sizes, the jackets are significantly smaller than expected. I provided visual evidence comparing their US-4XL to a US XL jacket, clearly showing the discrepancy. Unfortunately, these jackets were intended as Christmas gifts and are unusable due to the sizing problem. I requested prepaid shipping labels from both sellers as I believe I should not be responsible for return shipping, given the inaccurate sizing information. However, they have refused to provide labels for shipment to the US. I cannot afford the shipping costs, as it would amount to nearly half of what I paid for the jackets. I am seeking a refund for both jackets so I can repurchase suitable replacements for the recipients. I am willing to return the jackets, but the sellers must cover the return shipping expenses since the error is not mine to bear. Thank you.