eBay Customer Service Issues

Hello, I am seeking assistance regarding an issue with a throttle valve for a Volkswagen Golf purchased on eBay (item number [redacted]38) on June 2, [redacted]. After installing the item, the car did not start due to the new throttle valve being stuck closed, causing an intake problem in the engine. Connectingrodplanet requested positive feedback upon sending a replacement, which I complied with. However, the replacement unit did not work due to an electrical issue, as indicated by the ECU showing a throttle valve problem code. Despite providing a video of the issue to the email address provided by Connectingrodplanet ([redacted]), there has been no response after multiple attempts to contact them. I am reaching out for help as previously promised assistance has not been provided. I have retained all communication with Connectingrodplanet and would appreciate a resolution to this problem, which has caused significant time and financial losses. Thank you, Russell.

I purchased 4 Sub C Ni-MH Rechargeable Batteries from seller cyber-kiss. The batteries did not arrive on time, and after waiting an extra 2 weeks as agreed with the seller, they still did not show up. I informed the seller that if the batteries did not arrive, I would need a refund. Four weeks have passed, and the batteries are still missing, and the seller has not responded to my requests for a replacement or refund. Despite reaching out twice, I have not received a response. When attempting to seek help through the help center, I received a message stating that my request is closed. I need assistance with this issue.

I ordered two different items from two different sellers based in the UK and used PayPal for payment. I was not given the option to choose the shipping method and was forced to utilize the eBay Global Shipping Program. However, I never received the items. Upon attempting to track them, I received emails stating that international delivery service was not available for both items. When tracking, I keep getting the message "the item will be delivered today" for over a month now. It is past the deadline to open a case, yet I haven't received my paid-for items. I have contacted both sellers, who directed me to eBay for international tracking details. I am feeling frustrated and dissatisfied with the lack of resolution and support from eBay in this matter.

I wanted to update you regarding your previous inquiry about Claim ID [redacted] for the Samsung Galaxy S7 edge SM-G935A - 32GB - Silver Titanium (AT&T) Smartphone. Buyer Greece50 has been refunded, and the case has been closed. Your PayPal account ([redacted]) was successfully charged for reimbursement, however, you are being asked to pay for the same transaction through eBay's invoice. I have requested the cancellation of this invoice for the transaction. Furthermore, I spoke to a supervisor yesterday who assured me they would resolve the issue. Despite this, my account is now banned, and I am still owed money. Thank you, eBay [THREAD ID: 1-[redacted]26]

I recently bought a pair of Skecher Shape Up sneakers advertised as new. Upon receiving them, I noticed significant damage to the sides near the soles with the material disintegrating and exposing the foam rubber underneath. Despite contacting the seller with photos of the issue, they are refusing to provide a refund. The condition of the sneakers suggests long-term heat damage, which I find hard to believe the seller missed upon inspection. I have relied on Skechers for back problems since [redacted] and never had such severe deterioration in my previous pairs, even after years of use. These sneakers are now unusable, and I am requesting a full refund for the misrepresented product.

I have not received any further communication from eBay since receiving an email on 2/8/[redacted]. Following that email, I contacted eBay on the 10th after not receiving the purchased item or any communication from the seller. The case involved a purchase of "White Vinegar 5l - Pack of 2" from seller ra7yth3onpee80az4 for £9.30. The case number is [redacted] and was opened on 2 Aug [redacted]. Despite the initial notification to the seller, I have not received a resolution or any updates. eBay's message outlined the steps I could take if the seller did not respond, including asking eBay to intervene beginning 10 Aug [redacted]. I am now in the process of seeking further assistance regarding this issue. Thank you.

I recently purchased a phone case on eBay, but the item I received was not as expected. I contacted the seller, who provided a return label on August 6th. I shipped the item back and it was delivered on August 9th via Royal Mail, with tracking number XC[redacted]81GB. Despite this, on August 16th, the seller asked me to return the item again, causing concern. I opened a case with eBay, providing all the details, including the tracking number, but eBay's final decision stated that I needed to return the item before receiving a refund. It has been 2 weeks since I sent the item back, and as of August 22nd, I have not received the refund. Any assistance would be appreciated. Thank you. - L.T.

I am confused about the mix-up between my order with maryaizulstore and the charge from daigames on my PayPal account. Even though I cancelled the order through eBay with maryaizulstore and received confirmation, I still got charged CAD$35.30 by daigames, claimed to be on behalf of carelyna from Singapore. It appears that there was a mix-up in the transaction, as I only intended to order from maryaizulstore and not daigames. The charge from daigames was higher than expected, and I am having difficulty resolving this issue as I am hearing impaired and struggle with phone communication.

I am experiencing a serious issue with seller xo13012. We came to an agreement for a Razer Edge Pro docking station, with the item number [redacted]10. I completed a bank transfer of [redacted] Euros on August 20th as per the request. Upon asking for the shipment details, the seller promptly canceled the transaction without returning my money. Despite numerous attempts to contact him, he has not responded. In case he denies receiving the payment, I have evidence of the transaction and his acknowledgment of it. I have also noticed another buyer who faced similar problems with this seller. I aim to alert others about these issues to prevent them from encountering the same situation. Your assistance in retrieving my funds would be greatly appreciated. Thank you.

Dear eBay Support and Protection Team, I have been a loyal customer with you for over five years, and I want to express my gratitude for your continuous support. However, I need to bring to your attention a concerning issue regarding a seller with the username marco21507 and an item ([redacted]50) listed as a Storck Organic Light bike with Xentis Kappa Carbon and SRAM X0 components. I made a purchase for this item on August 19, [redacted], but I have serious doubts about the legitimacy of this seller. They refuse to use PayPal for payment and instead insisted on a direct transfer to an account under the name of a suspicious company. Upon further investigation, I discovered that the same bike, with identical photos, was previously listed on eBay via another seller, indicating a potential scam operation using copied images and dubious payment methods. For your reference, the seller's account information is as follows: Company Account Name: R. U. ZAMAN KAZI IBAN: IT47T[redacted][redacted]67 SWIFT / BIC: INGBITD1XXX Bank Address: Viale Fulvio Testi [redacted], Milano [redacted], Italy Bank Name: ING Bank N.V. Address: Via Caterina Ricci Gramitto 21, Agrigento [redacted], Italy Name: Robertino Montante Username: marco21507 - Item ([redacted]50) I have reported this issue to your team and will also notify Interpol and the Financial Crime Police Department. Let's work together to keep eBay a safe marketplace for everyone. Best Regards, Martin Kijovský

I filed a case number [redacted] for an undelivered item I purchased. I received an email from eBay stating, "We are sorry that you have not received the purchased item. Your request is open, and we have asked the seller to respond and resolve the issue by August 16, [redacted]. If you do not receive a response from the seller or find no solution, you can involve eBay from August 16, [redacted]. To do this, go from this email to the details of the request or to My eBay to your purchase overview. We will then review your case and usually make a decision within 48 hours." However, there has been no progress since then. How can I request a refund from eBay? Best regards, I. Tomljanovic

Hello, I placed an order back in April for an item that has not yet arrived. I initially reached out to the seller, who first asked me to wait, and then promised to resend the item on June 23rd via faster shipping. Despite this, a month later, I still have not received my order. After reaching out multiple times, the seller requested my address but has not responded since. Today is August 23rd, and I have already sent two messages requesting a refund with no success. My username is andreia.marisa, and the product I ordered is a Women's Wallets Phone Case. The seller's username is shanghai123456. I would greatly appreciate any assistance in resolving this matter. Thank you.

I agreed to pay $[redacted] in ebay gift cards as part of our deal for you to ship me the car. I have upheld my end by paying as required. However, you failed to mention an extra charge. It was your duty to notify me of this cost beforehand. This information should have been included in the invoice, but it was not. As a result, there is now a delay in receiving the car I paid for in full. I have fulfilled my obligations per our agreement and expect the same from you. Please rectify this situation promptly.

Hello, my name is Preston Gordon. I am experiencing an issue with my purchase from ShoppingNewFrog. I recently bought a new graphics card from them, but the software provided does not work. They sent me a copy of the software rather than the original one that should have come with the graphics card. Despite my requests, they are unwilling to provide the original software. It has been a week of back-and-forth communication, and they are evading the problem. I have asked for a full refund and offered to return the graphics card along with the incorrect software they provided. They are now only offering a partial refund, not specifying the exact amount. I insist on a full refund as the copy of the software they sent is inadequate for the graphics card. I am willing to share the emails exchanged with them as evidence of the situation.

I agreed to pay [redacted] dollars in eBay gift cards, as per our agreement, for the shipment of my car. Once received, I planned to inspect the vehicle within 5 days and confirm my satisfaction. However, I was surprised by an additional cost that was not communicated beforehand. It is important to clarify all charges upfront in the invoices to avoid misunderstandings. I have fulfilled my part of the deal, but the delay in receiving the car is concerning. I urge you to rectify this situation promptly. My order number is #[redacted]85.

Hello, My name is Yana. A few months ago, I purchased a Canon PowerShot G9 camera for $[redacted].98 from a seller named theflashdeal. However, upon receiving the camera, I discovered it was not as described, with numerous issues. After contacting the seller and opening a case (#[redacted]), he agreed to a refund if I sent the camera back. On 09.03.[redacted], I shipped the camera back but have yet to receive my money back. When inquiring with the postal service, I was informed that minimum delivery time is one month. The case was closed on 20.03.[redacted], and I still have not received confirmation that the seller received the camera or my refund. I am disappointed by this seller's dishonesty and I strongly feel that I have been cheated. I am eager to resolve this issue and get my money back, as the seller currently possesses both the camera and my funds. Your assistance in this matter would be greatly appreciated. Have a nice day! Best regards, Yana

Subject: Concern Regarding eBay and PayPal Transaction Date: August 24, [redacted] I am writing to express my dissatisfaction with eBay's recent service in relation to transaction ID #[redacted]235295D. I am requesting a refund of $[redacted].90 due to your misleading advertising and failure to promptly return the overcharged amount. The lack of communication from eBay regarding the billing adjustments is concerning and reflects poorly on the company. The unclear statements and equations provided have only added to the confusion and frustration on my part. If my funds are not returned within the week, I am considering removing PayPal as my payment method for eBay. Additionally, I will be filing complaints under the RICO ACT to various authorities to address these unfair business practices. I urge eBay to address this matter expeditiously to avoid further escalation. Your cooperation is appreciated in resolving this issue promptly. Sincerely, Henriette Colberg [redacted] Citrus Avenue, Imperial Beach, CA [redacted] Phone: ([redacted])-[redacted]

I recently received an eBay purchase that was described as a Seller refurbished laptop model HP EliteBook [redacted] with Windows 10 and a one-year warranty. However, upon receipt, the laptop was Dead On Arrival (D.O.A.) with no signs of life and unable to boot. I have attempted to use two compatible HP devices to troubleshoot to no avail. I am requesting a full refund, including return postage, as soon as possible. The purchase was made using a VISA card under the name "Wife" and the transaction was done through the Attorney's Office located at [redacted] Locust St, Santa Cruz, CA [redacted].

I purchased a Michael Kors watch with the ID [redacted]76 on August 8th, and it arrived on August 17th. However, upon trying to get it sized, I discovered that the strap is not authentic. The seller, Honey _yenoh, is unwilling to refund the AU $[redacted] I paid for the watch. The metal color of the strap is inconsistent, with white spots on what is supposed to be black. I have not worn or altered the watch. I am disappointed and would like a prompt resolution to this issue. Thank you. A.K.

Hello, A few days ago, I won an auction on eBay for [redacted] euros from a seller named "bas_sus_lylplii," supposedly located in Germany. We agreed that he would ship the laptop to Croatia from Germany using GLS for 20 euros. After transferring [redacted] euros to his bank account, he admitted via email to being a hacker from Russia who did not actually have the laptop. Despite his apparently perfect feedback on eBay, I have reached out to my bank to reverse the payment and seek a refund. I have provided them with the necessary documentation including proof of payment and fraudulent emails. While they mentioned they would assist on Monday as weekend help is limited, I am concerned about the [redacted] euros at stake. If my bank is unable to help, I would appreciate any guidance on what steps I can take next. Thank you.