eBay (UK) Customer Service Issues

I received an email from eBay informing me that my account has been suspended. eBay mentioned that my account poses a risk to their platform and community, which is why the decision was made to suspend it. Despite being a new seller who has tried my best to adhere to eBay's policies, they have determined it best to part ways. Unfortunately, no specific reason was provided for the suspension.

Hello, I was selling an item on eBay when I encountered difficulties logging into my account to update the buyer on postage details. Despite multiple failed login attempts and password reset efforts, I did not receive the email to reset my password. This happened in late February and I have been unable to access my account since. I have tried reaching out to eBay about this issue but have not yet received a response. I created a new account to inform the buyer of the situation but did not get a reply. Now, I am receiving emails about a debt on an inaccessible account, and I am unsure why my account was locked. I have sold the item elsewhere due to the communication issues. I am seeking help to resolve this matter. Thank you.

Hello eBay Support, I purchased two electric heaters in December [redacted] with a two-year warranty. One of the heater rods has stopped working, and the seller has agreed to replace it. They have asked me to initiate a return, but I cannot locate where to do so. The details of the order are as follows: Order date: 17 Nov [redacted] Order total: £35.98 Order number: 09-09[redacted]9 Item: GEEPAS ELECTRIC QUARTZ HEATER 2 HEAT SETTINGS SMALL HOME OFFICE HEATING PORTABLE Quantity: 2 Seller: cheapharddrivesukusername I appreciate your assistance in processing the return. Thank you, Syed Akhtar

I need assistance with an issue concerning eBay. Someone has used my information to sell items on the platform and has racked up over £[redacted] in sellers fees. Despite my repeated attempts to address this with eBay, the outstanding amount has been sent to a debt collection agency, who is now trying to include it in my IVA. I am requesting the email associated with this debt so I can personally reach out to PayPal to resolve this case of identity theft. It seems that eBay has not taken the necessary steps to rectify this situation, and I hope to handle it directly with PayPal.

I purchased an item, but the seller instructed me to pick it up from an address different than the one provided. Despite waiting and attempting to contact the seller all day, there was no response. I have been calling daily for the past five days with no luck. I am seeking assistance in recovering my money. The order was placed on 8 May [redacted] at 7:33 PM, and the order number is 12-10[redacted]4. The total amount paid was £[redacted].00 for 1 item sold by kosmos1777.

I placed order number 10-09[redacted]7 on April 14, [redacted], for 20 items. The seller informed me on May 6 that the order was returned, but I confirmed I still wanted it. The package arrived yesterday, but I only received 10 pieces instead of 20. I reached out to the seller twice with no response, so now I'm reaching out to eBay for assistance. Thank you.

I purchased the Hogwarts Legacy Xbox One game, but what I received was only the manual. The seller did not provide a description indicating this. I would like a refund for the £13 that I paid. When I informed the seller that the item was not as expected, she claimed there was nothing more to send. I want the refund to be processed back to my bank account, and I believe the seller's account should be closed to prevent this issue from happening to others.

I received a text message on the eBay app stating that I was refunded £[redacted] on the 18th, but I have not received the money yet. The seller has also deleted their account. I believe this is a scam as I have not received the product and it has not been dispatched. The seller seems to have vanished without providing any updates. I relied on eBay's money-back guarantee, and I expect this issue to be resolved promptly.

Hello, I am experiencing some issues with logging in. Previously, I could have an email sent for verification, but that option seems to have been removed, leaving me with only the choice to receive a text message on my landline. This is problematic for me because of my hearing impairment; I often miss the numbers. Additionally, I do not own a cell phone. I find eBay's current login process overly complicated. How do individuals who are deaf or do not have mobile phones navigate the platform for buying and selling? It seems like the double verification step is now excessively inconvenient. I believe many users must be facing similar challenges. Warm regards, C.

I am experiencing issues with logging in on eBay. The option to have an email sent to my email address is no longer available. Instead, I now have to receive a text on my landline, causing me difficulty due to my hearing impairment. I do not own a mobile phone either. Why has eBay made it so complicated? It was already inconvenient having to constantly check my email, and now it has become even more challenging. How do individuals who are deaf or do not have mobile phones navigate buying and selling on eBay with this new login verification process? I believe many users must be voicing their complaints. It would greatly help if eBay reinstated the email verification system, giving everyone an equal opportunity to use the platform. Sincerely, Chris.

Hello, I recently purchased a second-hand engine from a seller on eBay through a car garage. After realizing the engine was no longer needed, the seller agreed to accept the return since it was still in its original packaging. I paid the car garage in full for the engine and took it upon myself to send the item back directly to the seller. The seller has confirmed receipt of the engine but is waiting for the car garage to process the return and issue a refund, which they are currently refusing to do. I'm wondering if there is a way for the seller to refund me directly, even if it means incurring additional fees. Thank you. - G.

Regarding item number [redacted]63, the seller promised to ship the iPad for the agreed-upon price of £[redacted] but postponed sending it until receiving the payment. After completing the transaction, the seller has not dispatched the iPad and is unresponsive to emails. I reached out to Ebay for assistance, and they initially froze the payment, so I withdrew the request assuming the payment would then go through. However, Ebay notified me that the payment would go to the seller within 24 hours. Presently, three days have passed, and I am without the iPad, with no communication from the seller in sight.

Hello, My name is J.B. and I live at 7 Springdale Road, Thurmaston, Leicester LE4 8JU. I recently bought a Lenovo laptop with 32 GB RAM and 2 TB storage. I got the laptop delivered on Saturday and received an email from eBay confirming the delivery. Thank you for your efficient service. Upon starting the laptop, I discovered that it only has 1 TB of storage instead of the expected 2 TB. I paid for the 2 TB version and would like to resolve this issue with eBay. The laptop is still boxed, and I am awaiting a response from eBay regarding this storage discrepancy.

I wanted to share that I recently purchased front discs, pads, and a cable for my car but have not received them. Despite paying for the items and having them sent to my address on the 18th by Simeon, the delivery did not reach me due to an error with the address. I have contacted the company, and they promised to resend the items promptly, yet I have not received any updates. Each time I call, they assure me they will contact me within two minutes, but the issue remains unresolved. I am seeking assistance in obtaining the parts I paid for.

I am considering purchasing a Panasonic KX-TG8161EB from Mr. Discount, which is listed at $24.99. However, I noticed scratches on the base in the description. I have requested images and the length of the power supply cable from seller lioness2000 on May 22, 23, and 25, but have not received any responses. I am unsure if my messages are not reaching the seller or if they are unwilling to provide the information I requested. Could you please look into this with lioness2000 and update me on the situation? Thank you, Paul.

Hello, I purchased an item from the US and arranged for delivery to the United Kingdom. According to the eBay tracking information, the package was delivered and left in a safe place. However, upon checking my property and consulting my neighbors, I have not been able to locate the package. The tracking number provided is ESUS[redacted]56. I am in urgent need of this item for work and am troubled by the situation. Thank you, Jon.

Good morning, I recently purchased preloved Doc Martens sandals in size six. Unfortunately, upon arrival, they were much too big for me to walk comfortably in. The seller doesn't accept returns, so I initiated a refund request through eBay. However, the case was closed without resolution. The item description did not mention the larger sizing, and I only discovered this after trying them on. As a senior citizen, I hoped these sandals would be comfortable, and I believe the decision to deny my refund was unjust. Losing £80 on these shoes means I can't purchase a replacement pair at this time. Thank you.

Hello, As a senior citizen, I purchased a pair of Dr. Martens sandals in size 6 hoping they would be comfortable. Unfortunately, the seller does not accept returns. After trying to open a return through eBay, it was closed. I find it unfair as the seller's description mentioned they run on the bigger side, something I only discovered after purchasing. Losing £80 pounds is a significant amount for me, so I am hoping eBay can assist me with a refund and work with the seller to facilitate the return of the sandals.

I purchased a sound card from a seller in China, but unfortunately, it did not fit my computer when I received it. After contacting the seller multiple times for a return address label with no success, I escalated the issue by opening a return request with eBay before June 7, [redacted]. However, I was shocked to discover that the seller charged my PayPal account for sending another identical sound card. Complicating matters, eBay closed my return request. Despite my efforts to reach out to eBay, I have only been directed to their online help resources. Now, I am left with one sound card I can't return and another one on the way. This situation is quite frustrating, and I am seeking a resolution.

My name is Drews kids [redacted], and I purchased a caravan on eBay. I placed a £[redacted] deposit, followed by sending £[redacted] in cash. I agreed to pay the remaining £[redacted] upon delivery. The seller refused to deliver without full payment, even when I offered to pay cash on Thursday. They cancelled my order, but still owe me £[redacted]. I am willing to travel [redacted] miles to retrieve the £[redacted] and inspect the caravan. Could someone assist me with this matter, please?