eBay (UK) Customer Service Issues

I received a faulty item from Digital World UK and contacted the seller for a return. Despite sending multiple emails with attached photos as proof of receipt, the seller claims not to have received any attachments. I am simply seeking a return address and assurance of a refund for the defective product. Thank you. mar-[redacted] sent a message about Elgate King Charles III Coronation Round Trinket Box Commemorative... #[redacted]90

I've noticed many Cisco EE Signal Box Boosters for sale on eBay, even though they are no longer supported on the network since last year. I'm concerned this might be a form of fraud since these items won't work anymore due to the shut down of the old PTSN network. Could it be against eBay's policy to allow the sale of items that are no longer functional? It seems misleading to sell items that are obsolete and won't work. When exactly did the Signal Box service close down? The 3G Signal Box service was discontinued in Summer [redacted], rendering the devices obsolete. It's recommended to recycle the Signal Box by returning it to an EE Store or a local recycling centre. Thank you.

Order Number: [redacted] Seller ID: deals_eu2020 Product: 34/8 tips universal power supply adapter. I received a message from eBay today (26/05/23) informing me that the product above has not passed UK Trading Standards' testing and does not comply with the Electrical Equipment (Safety) Regulations of [redacted]. My mobile phone is quite old, and unfortunately, I am unable to send a message to the seller requesting a full refund. Could someone help me with this, please? Thank you, H.

Hello, I would like to cancel my purchase with reference number [redacted]45-0. The seller has been uncooperative with my request for cancellation. I informed them of my intention to retract my bid before the auction concluded, as is permitted by UK law. The seller failed to disclose clearly that the car had a prior history of being written off, a crucial detail that should have been prominently mentioned in the item description. Furthermore, the seller engaged in shill bidding during the initial auction, later presenting it to me as a second chance offer which I declined. Subsequently, the item was relisted. Once I discovered the extent of the damage to the car, I immediately sought to withdraw my bid. I request that this item be removed from my account as I have no intention of proceeding with the purchase. Best regards, James

Please, I need assistance with a recent purchase issue. I bought a sunbed online, but upon collection, it was nothing like the photos or description. The seller was not present during pickup, and the person there did not scan the code. I immediately contacted the seller expressing my dissatisfaction with the item and arranged to return it the next day. However, during the second pickup, no scanning was done again. The seller claims to have informed eBay about the return, but I do not see any record of it on my account. I am requesting help to resolve this situation promptly before I face a financial loss. My details are: - Name: J. Doonan - eBay Name: goodasnew1966 - Return ID: [redacted] - Requested Refund: £90.00 - Reason for Return: Doesn't match description or photos - Seller: nhayh-xvhs3xceg - Date of Purchase: 22nd May [redacted] Thank you for your assistance.

I received two items - one I purchased and one sent accidentally. The seller is asking me to pay or return it. I am unsure about eBay's policy regarding this situation. The item is cosmetics that are unsealed. The seller shared personal details of the intended recipient with me. They threatened to involve the police for fraud. While I offered to compromise, they declined. They requested a postage fee to return the item to its intended recipient, which I am willing to do, but they declined that proposal as well. I am seeking guidance on how to proceed.

Hello, my name is Szilvia Szabone Busa. I posted an ad on eBay last night to sell my old sofa, but my account got suspended. Now, I can't sell or buy anything. I'm upset as I've been a loyal customer for years. I've never sold, only bought. I'm renovating and wanted to sell my sofa, but eBay blocked me. I can't even contact them. Please assist me in reactivating my account. Thank you. Regards, Szilvia Szabone Busa.

I sold my phone on eBay, but unfortunately, the carrier (Evri) lost it. Despite refunding the buyer, eBay has still charged me 6% of the amount, resulting in a loss of [redacted] GBP for me. I am unsettled by this additional charge, especially since I have not received any refund or compensation from eBay yet. I have been attempting to contact eBay support to resolve this issue, but unfortunately, my account has been suspended, and my inquiries have been ignored. Now, I am receiving calls from credit collectors regarding the 46 GBP eBay is requesting. I am now seeking clarification on whether this charge is legally mandated. I am eager for either proof of this legal obligation or a correction to my records to prevent any negative impact on my credit score.

Hello, I want to address an issue regarding a listing on eBay. Recently, I mistakenly listed a 2 pence coin for £[redacted], and now I owe £[redacted] due to this error. I do not have the full amount available but I am keen to resolve this matter and willing to arrange a monthly payment plan. I am currently receiving state benefits. I deeply regret this oversight and apologize for any inconvenience caused. Unfortunately, I am unable to recall my account details at this moment. My name is Peter Goodwin. Thank you for considering my request.

Subject: Assistance Needed to Reinstate Suspended eBay Account Dear eBay Support, I am reaching out to request your help in reinstating my suspended eBay account. I believe there has been an error as I have always followed eBay's policies and have not engaged in any activities that would warrant the suspension. I understand the importance of a secure marketplace and support eBay's initiatives in ensuring safety. However, I am confident that upon review, it will be evident that my account has adhered to all guidelines diligently. I have received positive feedback from buyers, demonstrating my commitment to a positive trading experience. I respectfully ask for a thorough review of my account to rectify any misunderstanding. I am willing to provide any information necessary to clarify the situation and resolve this matter promptly. As a dedicated eBay member for two months, I have valued the community and the opportunities it offers both buyers and sellers. It is disappointing to have my account suspended, and I am eager to continue participating responsibly within the eBay platform. Your assistance in this regard would be greatly appreciated, and I am hopeful for a swift resolution that allows me to resume using eBay account as a trusted member of the community. Thank you for your attention and support. Best regards, ReaditRight

Hello, I listed a phone for sale, and it was purchased. However, before I could ship it, the buyer messaged me saying they no longer wanted it, claiming in the description that the item hadn't been dispatched. I hadn't even sent it yet, and now eBay is asking me to pay a £10.88 fee. I believe the buyer is being dishonest. Thank you for any assistance you can provide. Regards, Igoris Greckinas. Reference number: [redacted].

I purchased three items from eBay totaling £53.99. However, on the same day, two additional payments of £18.99 and £23.99 were deducted from my account without any associated items, which is confusing. My name is Natalie Matthias, and I can be reached at [redacted] My address is 29 Johnson House, Campden Hill, London W8 7EX. I am requesting a refund for the two unauthorized charges promptly. The payments were processed on May 29th at 11:59. Thank you for your quick attention to this matter.

I sought eBay's arbitration in a recent sale dispute where the buyer was dissatisfied. Despite many years of activity on the platform, eBay ruled in favor of the buyer without providing an explanation. As a result, I now have a £[redacted].00 debt to eBay, which they were supposed to deduct from my next sale. However, eBay abruptly blocked me from selling, preventing me from settling the debt. A representative is now pressuring me for £[redacted].00, which I find unreasonable. Being a pensioner, I am unable to pay without selling on eBay. I urge eBay to unblock me so I can address this situation. Sincerely, B. McCloud.

I misplaced my debit card and had to get a new one from the bank. The old card was a VISA and the new one is a MASTERCARD. When I tried to update my card details on ebay, I made an error with my password, resulting in my account being permanently suspended. I'm confused as to why this happened and now I'm unable to make essential purchases on ebay. I'm feeling frustrated and uncertain about what to do next. Any assistance with resolving this issue and updating my debit card information would be greatly appreciated. Thank you. -Lynn J.

I'm having trouble signing in to my eBay account on ebay.co.uk. When I enter my email and password, I receive a message asking me to verify my contact information for security purposes. The only option provided is to receive a security code via text message to my phone number. However, I have not been receiving these messages even after pressing 1 for the code. I have tried contacting eBay (UK) for help, but the options available do not address my specific issue. I appreciate any assistance you can provide. Thank you in advance.

I placed an order on 09/ May/[redacted]. I ordered two weed control fabric products costing £14.42 each, but I received pegs instead. I contacted the company, and they insist that they sent the correct items. However, I am positive about what I ordered as I saw it on the website. There seems to have been a mistake, but it was not on my end. I would like to receive the correct products I ordered or a refund. Please advise me on how to return the incorrect items once the issue is resolved.

I'm having trouble accessing my eBay account because the system is requesting a pin code sent to a phone I haven't registered. Additionally, I'm unable to contact eBay customer service as it requires me to log in first.

Hello, my name is Awais ul Abideen. I recently relocated to the UK and wanted to start selling on eBay as an individual. After a few purchases, I upgraded to a seller account and listed my first item, resulting in the immediate suspension of my account. Upon contacting eBay customer service, I answered their questions and had my account reinstated within an hour. However, when I attempted to list an item in the motor category the next day, my account was suspended again. As a new seller, I am unsure of what I am doing wrong. My aim is to sell household and locally purchased items in the house and motor categories without any special intentions. I use Royal Mail for deliveries. Unfortunately, I have been unable to access live chat or phone support with eBay, leaving me with only the option to email them. Thank you.

Hello, I would like an explanation from eBay regarding the issue I am facing. I recently updated my mobile number, but I have not been able to update it on my eBay account yet. This has caused a problem for me because when I try to log in, the only available options are to sign in using a mobile number. However, since I have changed my number, I am unable to provide confirmation through my old mobile number. eBay should provide alternative methods for logging in besides only using a mobile number.

Ebay, could you please clarify this situation for me? I recently updated my mobile number, but I haven't been able to update it on my Ebay account yet. Now, I'm facing an issue because when I try to log in, the only options available are to sign in with a mobile number, which I can't do since I no longer have access to that mobile number. It seems like there are no other login alternatives provided besides the mobile number, which is quite frustrating.