eBay (UK) Customer Service Issues

I am experiencing difficulties with morningxinn regarding a refund for an undelivered item. Despite my multiple refund requests, they claim the items were sent or delivered, which is untrue. These items were intended as Christmas gifts for my two children. The customer service's lack of response and eBay's unhelpful resolution have been highly disappointing. The order number is [redacted], the request ID is [redacted], and the tracking number is JJD[redacted][redacted].

I am having trouble getting a refund for the defective product you notified me about. When I contacted the seller, the email was returned. Additionally, in my purchase history, I received a message stating the item has been removed. How can I proceed to get my refund? ORDER NUMBER: [redacted]45-[redacted][redacted] SOLD BY: Rage-Man-Online user ID ORDER TOTAL: GBP 16.00 Item Details: Plug In Wall Heater 500W Mini Electric Space Portable Digital Timer Ceramic Heat If you encounter any issues, you may be entitled to a refund through eBay's Money Back Guarantee.

I bid on an iPhone 7 and won the auction. However, I couldn't use my PayPal due to technical issues. The seller agreed to a bank transfer, provided their details, and I made the payment. Subsequently, the seller canceled the auction citing unavailability of the product. Despite my multiple messages, the seller has not responded regarding the refund. I am seeking assistance to get my money refunded.

I recently bought an item on eBay, and the seller underpaid postage, causing me to pay more for delivery. The seller charged £6.50 for postage but only paid £3.57. They did not refund the £2.93 difference. The post office wanted £3.50 for delivery since the seller used outdated postage stamps rejected by Royal Mail. I have all the relevant documentation from Royal Mail. I contacted the seller, but they have been threatening and abusive.

Hello, I recently received a refund for my order that arrived late. However, the seller from eBay is now requesting me to send back the refunded amount as the item has been delivered. They claim not to have a PayPal account when I asked for it. I'm not sure what to do in this situation. Can anyone provide advice on how to proceed? Thank you, Gary.

I am encountering an issue with my mobile phone number. A few weeks ago, while crossing the road, my phone fell out of my pocket and got run over by a car. Being elderly and not in the best health at 87, I couldn't retrieve it in time, rendering the phone unusable. I've bought a new phone, but I'm facing a problem. Every time I try to sign in to eBay, they ask for verification by sending a code via text to my old phone, which is now destroyed. Consequently, I'm unable to receive the code, causing a dilemma. I'm hoping for assistance with this predicament and another recurring issue. For years, I've been an eBay subscriber under the username [redacted] dennis. However, around 6-7 years ago, my account was compromised by someone in the US, resulting in the name dengra -34 being associated with it. It took a considerable amount of time to resolve this issue, and even though I switched back to 6602dennis, I noticed that denga -34 occasionally shows up inexplicably. I would greatly appreciate it if you could resolve these matters for me, as it would bring me immense relief. Thank you very much. Best regards, Dennis G.

I purchased a Roku streaming stick from Unorthodox Treasures for £20, but unfortunately, the micro end of the cable was damaged and the HDMI socket was loose inside. I was hesitant to attempt to repair it as it could void the warranty, and Unorthodox Treasures does not accept returns. However, a representative advised me to fill out a return request form for a refund of £20 to my bank account. Since then, I have not received any further communication regarding the refund.

I need assistance with processing a refund for a customer. I have a negative balance due to fees, preventing me from refunding the buyer while the funds are on hold. Please deduct the four pounds required from my account in order to return the buyer's money, or provide guidance on how to proceed. The option to add funds to my account is not active for me, and I have been unable to find a solution within PayPal. Kindly deduct the necessary amount so I can issue the refund promptly. Your attention to this matter is greatly appreciated. Thank you for your assistance. Karl.

I made a purchase on eBay for Apple AirPods. After buying, the seller informed me they wouldn't send the item and suggested I request a refund. The following day, they told eBay they had shipped the item to ensure I could get a refund. I clarified that I checked out as a guest and was unsure how to proceed. Now, the seller is not responding to any of my messages. This situation has been ongoing for over two weeks for a purchase totaling £[redacted]. My main goal is to receive a refund for this order. The order number I possess is #[redacted]86.

I recently received a chair with a fault on the arm. The seller insists on it being returned in its original packaging, which I no longer have. I have asked the seller multiple times to provide me with the necessary boxes, but they have not sent them. I need help resolving this issue as I am unable to return the chair and get a refund due to the lack of appropriate packaging. Your assistance in sorting this matter out would be greatly appreciated.

On August 12, [redacted], eBay sent me an email stating that the estimated delivery date for the Silentnight Luxury Airbed with built-in pump from seller sleepypeople was Tuesday, December 13, [redacted]. Order No: 15-09[redacted]5 Item No: [redacted]82 Item Price: £28.99 On the same day, I received an email from Evri informing me that they had received my parcel from Branded Bedding and would update me once it's out for delivery. Later, on December 8, [redacted], at 4:00 PM, Evri stated that delivery was delayed due to bad weather and would update once it's out for delivery. Shortly after, on the same day, Evri claimed the parcel was delivered to Doreen Robinson at a specific address. However, this information was incorrect, as I have not received the parcel, causing inconvenience since it was intended for a relative visiting over the holidays. I kindly request your assistance in locating my parcel and appreciate any information you can provide on its whereabouts. Thank you, Doreen Robinson

We regret to inform you that your eBay account has been permanently suspended due to activities deemed risky to the eBay community. While we understand your frustration, this decision is necessary to maintain a safe marketplace. Please review the reasons for account suspensions. Here's what you should know: - Your account is no longer usable for buying or selling, and any new accounts created may also face suspension. - Listings have been taken down and can be seen below. - Most associated fees have been refunded, with the final value fee for your listings being the exception. - Any outstanding selling fees will be charged to your payment method. Dispute claims for these fees will delay the charges until resolved.

If you are looking to contact eBay (UK) via live chat, unfortunately, they do not offer this service. You can reach eBay (UK) customer support by calling 0[redacted]. Depending on the reason for your inquiry such as a refund, trouble receiving a payment, reporting a seller, suspended account, or missing item, it is best to provide a detailed description of your issue. This will help GetHuman to either provide you with a helpful guide or direct you to the appropriate contact information for your specific concern.

On June 11, [redacted], I purchased an item with a number 19-08[redacted]2, which was supposed to be an 8TB portable SSD. However, after experiencing issues with it, I had to reformat it only to discover it was only 128GB. Even though the purchase was some time ago, I believe there should still be a warranty in place. The seller was adeline-6. Being disabled and unable to work, my PC is my main source of enjoyment. I'm unsure of the steps to resolve this issue, but I would appreciate it if this situation could be looked into, as I suspect others may have been affected by this seller as well. Seller Info: Location: United Kingdom Member since: May 13, [redacted] Business Name: NICHOLAS CHARLES FRAGRANCES LIMITED Address: 9 Chapel Street, FY6 7BQ Poulton-le-Fylde, United Kingdom

Please cancel order number 24-09[redacted]9. I tried to cancel it within 30 minutes of purchasing, but the seller claims it has been dispatched, which seems unlikely at 2.30 am. The Royal Mail tracking number provided also raises doubts as they do not operate at that early hour. This situation has made me lose trust in the seller and eBay. I appreciate your assistance in restoring my faith in the platform by processing a refund promptly. Thank you, Dave

Hello, I am currently experiencing an issue with a missing parcel. It has been missing since December 14th. On the Packlink website, it indicates that it is awaiting a courier receipt. This status has not changed for almost a month now. The Ebay buyer is requesting a refund, which I am unable to provide as Ebay has opened a case against me due to Packlink's mistake. Can you please assist in resolving this matter urgently? The refund amount is over £[redacted], which I do not have at the moment. Thank you, Ross Collins Packlink Reference: GB2022EBAY[redacted] Tracking Number: H0067A[redacted] From: Aberdeen, United Kingdom Drop-off Location: 64 Sunnybank Rd, Aberdeen AB24 3NH Destination: Packlink Shipping S.L Stuart McLenahan 2 Hannah Close ebaytqnr573 Canvey Island, ESS SS8 9FH Email: [redacted]

I am experiencing issues with my eBay account when attempting to make purchases. The error message indicates "insufficient funds" or suggests trying a different card. My account has enough funds, I have verified all details including the address at [redacted] Fleetwood Road South FY5 5NR. I have successfully used this card on eBay previously without any problems. I request assistance with resolving this issue. My name is Mr. Alan Ogden, and you can contact me at [redacted]3. Thank you for your help.

I've been attempting to reach eBay because my account got suspended for unpaid fees. Even though I've tried making a one-time payment to clear this, it doesn't go through. My bank account linked to eBay is fine, but they're unable to deduct the fee from it. I'm at a loss for what to do next since I can't call them, and the online customer support hasn't been useful.

Regarding an order mix-up between "Flamentina UK Ltd" (Order: 15-09[redacted]1) and "Desire Apparel," the item was incorrectly returned to the wrong seller. "Desire Apparel" has acknowledged they received the item but recognize it does not belong to them. They are holding the item until further instructions are provided. It is evident that the item should have been sent to "Flamentina UK Ltd" (Order: 15-09[redacted]1). Please advise on the appropriate steps to take to rectify this situation. Thank you, TPF Trust

Hello, I recently received the item I purchased on eBay with item number [redacted]71. I inquired with the seller about the authenticity of the Elizabeth Taylor White Diamonds Eau de Toilette Spray 100ml, and was assured it was genuine. However, upon using the product, I noticed it does not have the authentic fragrance but rather smells like alcohol when sprayed. As a result, I wish to return the item, but I am encountering issues with the confirm return button not working. Can someone assist me in resolving this matter? Thank you.