eBay (UK) Customer Service Issues

Hello, I wanted to let you know that on 2/8/22, an eBay payment of £[redacted].25 was sent to my bank account by mistake, as it was intended for my partner's eBay account. My bank returned the payment on the same day because the name did not match, and they confirmed that the payment was received by eBay but not credited back to the original account "chester5148". I kindly request that the payment be resolved and redirected to the correct bank details now updated on the account for "chester5148". Thank you for your assistance. Best regards, Wendy S. (eBay account holder)

My account and email address were compromised on May 18, [redacted]. Two vouchers were purchased without my authorization, and the hackers deleted my emails before I could respond. I immediately contacted eBay, incurring £15 in call charges, and was promised a refund for the two £51.99 transactions. The seller denies involvement in the scam, leaving me without evidence. Since nothing has been received, I should at least be able to claim for non-receipt. I believe you can verify my two calls made on that day from my mobile number at 07[redacted]26. Regards, D. Adams.

Hello, I am reaching out because I have been trying to contact a seller I bought a shower from in November. Today, a plumber came and informed me that the thermostat is broken, causing the water to run either scalding hot or freezing cold. I have been dealing with this issue for three months and now I understand what needs to be fixed. However, when I tried to message the seller, I received an error saying the item was not found in their system. I would appreciate any assistance in resolving this matter properly.

I am A.G. I recently got an email saying my package was delivered to 12 Kenton Road HA1 2BW at 12:10 PM, but I never received it. I had requested cancellation after placing the order on Saturday because no one is home on weekdays at the provided address. Despite that, I received another email saying the item was posted. I have tried contacting them twice via email with no response. I am requesting either a resend to my work address at [redacted] Victoria Road HA4 0LN or a refund to my card.

I mistakenly filed a complaint about not receiving an item, but later discovered my brother had taken it without informing me. I cancelled my dispute on eBay and PayPal, apologizing to the seller for any breach of guidelines. I returned the item via special delivery and have evidence of this. I seek a refund and to have my account reinstated. The seller confirmed receiving the item and can validate the return with the provided tracking information. I am committed to resolving this situation.

Hello, last week I signed up on eBay and listed four products. However, I received an email saying my account was permanently blocked with no reasons given. The message indicated it was due to activities that could harm the eBay community. I find this situation frustrating as I haven't sold anything yet, just posted the items. I need assistance in resolving this matter promptly. Thank you. Account: vosophii

I would like to report an issue regarding item number [redacted]43, an Air Compressor listed for £[redacted]. A buyer, who came to my home and paid in cash, purchased the item. However, I am now facing restrictions on my account due to another buyer named mamcgI85 on eBay claiming to have paid me for the same item. After checking with PayPal, they have confirmed that no funds were received. The supposed buyer mentioned the payment might be on hold in their PayPal account. I am puzzled as to why my account is restricted when I have not received any funds from this second buyer, as the legitimate buyer completed the transaction in person with cash.

After buying a new pair of Ray-Ban sunglasses, unfortunately, both the original pair and its replacement arrived with quality issues. The replacement pair came in a cheap plastic case that was already damaged upon arrival. This has led me to doubt the authenticity of the items being sold by the seller. I am now in possession of two pairs of glasses that I wish to return, but I am encountering difficulties registering the second pair for return.

I unexpectedly got logged out of my account recently. When I tried to log back in, my password didn't work, so I followed the steps to change it. After updating my password, I was asked for a security code to be texted to my phone number. The issue is that the number displayed is missing the '0' at the beginning, which is essential. I have tried clicking the link multiple times without success. I believe to correct my phone number on my account, I need to log in first. However, it seems like a never-ending cycle of frustration reminiscent of Alice's adventures in Wonderland. I appreciate any help in restoring my sanity. Best regards, Vince (thaumaturge99)

I am experiencing significant issues with eBay regarding the deletion of my wife's account. Unfortunately, I am unable to access her account as her only means of accessing it was through her now deactivated Gmail account. Despite having her password, eBay has cited security breach concerns, alleging the use of a different computer, although I have only accessed it from my own computer. This situation is distressing, especially following the recent passing of my wife, Gillian, at the age of 67 due to a heart attack. The process of deleting her account has been causing me additional distress, compounding the heartache I am already experiencing. Unfortunately, my attempts to contact eBay at 2[redacted]57 with security code [redacted]8 have been unsuccessful due to a constantly engaged tone.

I'm currently facing login issues since attempting to sell an item yesterday. The system required a text confirmation for identity, but I have limited mobile signal and rely on a landline. After switching to my mobile, which only works outside, I now need to step out every time I navigate a different page on ebay. I feel stuck in this frustrating cycle and need assistance.

Hello. I have sold a couple of items on eBay. The first item transaction went smoothly; however, issues began with subsequent sales. Despite updating my bank details as requested for payouts, nothing has changed. Numerous calls to customer support resulted in repeated requests to update bank details, yet my payouts remain delayed by almost 3 weeks. I diligently reach out to customer service every 2 days, where they assure me the problem will be resolved in a few days. Regrettably, weeks have passed, and I am still waiting for my payouts. This situation is causing financial strain as eBay deducts selling fees and I have already paid for shipping labels. Assistance would be greatly appreciated.

Dear Sir/Madam, I am not inquiring about a missing item, but rather about the challenges of reaching eBay UK. My attempts to contact your customer service have been frustrating and difficult, making it a stressful experience. As a person with dyslexia, my reading and writing capabilities are limited, which compounds the issue. Unlike eBay, I appreciate how Amazon UK offers a phone option for problem resolution, ensuring swift assistance for their customers. I recently purchased kitchen weighing scales from eBay and found them damaged upon arrival. Despite the seller attributing it to transit damage, I believe it occurred before shipment. I have provided images of the damage to the seller and they mentioned a tracking number for a claim. Unsure of the next steps, I seek guidance on how to proceed. Thank you.

Order No: 22-08[redacted]1 I purchased this item without realizing that the software provided only offers a brief trial period. The camera is meant to be used for inspecting drains and the like, but on my Windows 10 computer, it proved to be completely useless after the trial period expired, demanding £30.19 per year to continue using it. Had I known about this trial limitation, I wouldn't have made the purchase. Despite the initial success of the product in facilitating my work with hose piping, it ultimately resulted in a costly setup using 10 meters of hose, a storage reel, and two mini torches due to poor lighting. Despite reaching out to the seller and being offered a refund upon returning the item, the expense of shipping it back to China would outweigh the selling price, leaving me significantly out of pocket.

Dear Support Team, I am reaching out regarding my recent purchase experience through eBay. I encountered an issue where PayPal charged the full amount for the item I bought using the monthly payment option of PayPal Credit, despite the agreed instalment plan. Following this, my bank intervened to reverse the transaction and refunded the full amount to my account. However, I am now unable to process the return of the product through eBay's online system, despite having the seller's approval. I kindly request your urgent assistance in resolving this matter promptly. I have been unsuccessful in obtaining the necessary support from eBay's customer service directly. My intention is to return the product within the 30-day return window as per the policy. Order Details: Order Date: 18 July [redacted] Order Number: 24-08[redacted]2 Your prompt attention to this issue is greatly appreciated. Thank you, IFN

We are a company called Advanced Building Design Ltd selling on eBay under the account name ABDForTools. We have two directors and employees who all need access to the eBay account. However, upon trying to log in today, I encountered the message 'Verify your contact info' with only one option available: receiving a security code via text to a phone number that does not belong to me or any staff member. My correct phone number, used when creating the account years ago, is linked to the other director. I would appreciate insight into this from a security standpoint. While I could have eBay send the code to him, it poses challenges if he is unavailable. I seek clarification on why there is only one (incorrect) verification method and how the staff can access the account promptly without relying on the other director. Regards, P. M., Director of ABD Ltd trading as ABD Tools.

Hello eBay, I received the email confirming the payment for the item I delivered. However, I have yet to receive the payment scheduled for August 15th. The item no longer appears in my sold items list. I'm unsure if my bank account details were added. How can I verify or add them to ensure a smooth payout process? Thank you for your assistance, Best regards, S. Alexander

Hello, I purchased a Ben Nevis smartwatch from S A J I Shop Best Deals on eBay. However, upon receiving the watch, I discovered that it was originally purchased from Amazon at a higher price. When the watch malfunctioned and wouldn't connect to my iPhone, I contacted the seller for assistance. They provided me with an electronic return label from E V R I with tracking number 3-[redacted]-0-[redacted]47-2. I shipped the package back to Amazon with receipt number P[redacted] on 28/7/22. Despite E V R I confirming they collected the package, S A J I Shop claims they cannot locate it within Amazon's system. As a single mother working long hours as a taxi driver, I rely on Bluetooth for driving, making the watch essential. S A J I Shop seems to be evading responsibility by using Amazon as a provider and not addressing the faulty product properly. I urge eBay to assist before I leave negative feedback. Thank you. Item number: BCEQA[redacted]7Q, Shipping Date: 28th June [redacted], eBay Order: 02-08[redacted]5, Payment via eBay Card ending in [redacted], Tracy.

I have been a buyer and seller on eBay since [redacted] without any issues. While I haven't used the platform in a while, I was shocked and disappointed to discover that you are withholding £5 from me. I cannot comprehend why this is happening. Is this how you treat valued sellers? I have always had positive feedback and have never had any issues, except for one situation where I refunded a buyer who demanded immediate shipment despite my policy. Both recent buyers have received their items and are satisfied, with one even leaving positive feedback. Please resolve this matter promptly, or I will escalate it further. If this withholding of funds continues, I will have no choice but to cease using eBay for buying or selling.

The seller Haru Fashion on eBay has been misleading buyers by offering women's clothing as men's items, such as the Belstaff Leather Twintrack Motorcycle Jacket listed as a men's size without the original label present. This seller has been mentioned in negative feedback for this deceptive practice, which includes removing labels to misrepresent the items. Unfortunately, eBay's current system does not support reporting misrepresented goods, which is why some buyers are left dissatisfied. It is essential for eBay to enable users to report misrepresentation so that listings like these can be removed from the platform, ensuring a fair shopping experience for all buyers.