eBay (UK) Customer Service Issues

Hello, I am encountering an issue with a seller. I bought headphones from them a month ago, but after receiving the product, I decided to return it. The seller provided a Royal Mail return label, and I dispatched the item. Unfortunately, Royal Mail seems to have misplaced the package. I have tried to communicate with the seller multiple times, but they have not responded. On April 27th, the seller closed the return stating that I declined a partial refund offer, which never happened as I was never given such an offer. I am unsure of the next steps to take and need a prompt resolution to receive my refund. The order number is 17-06[redacted]9, and the return ID is [redacted]. The seller goes by the username "feyzulo0". I am eagerly awaiting your guidance on this matter. Thank you, Sylwia.

Hello, I am contacting regarding a LEGO Harry Potter Hogwarts Express train toy wizard gift building set, eBay item number: [redacted]9, with Item ID [redacted]39, which was mistakenly sent to Italy. The total cost, including international shipping, was £[redacted].05. I tried to cancel the transaction before delivery, but the seller and courier were uncooperative. The Global Shipping Program only allows redelivery to the original country address. I am unable to change the delivery address to the UK, and the item is currently stuck in Italy. I am seeking a full refund due to this situation. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you, M.W. ☆(＾＿＾)☆

I received a message from eBay about 2 months ago regarding suspicious activity on a supposed account of mine, leading to its suspension. After clarifying that I don't own an eBay account, I requested details once their fraud team completed the investigation. However, despite assurances of an update, I haven't heard back. Despite my efforts to get information, I was informed of a serious breach but denied any chance to appeal or receive specifics. Attempts to reach eBay by phone were unsuccessful, leaving text as the only communication option. Unfortunately, while exchanging messages with a representative, the chat was abruptly ended multiple times due to my slow texting speed. I am eager to uncover the concerning events linked to my name and appreciate any assistance in resolving this matter. Thank you.

Good afternoon, I recently received a ban from selling on eBay, and it appears my family has also been affected due to our shared IP address. I have been a victim of identity theft, where loans and bank accounts were opened in my name. This was partially my fault for giving my details to someone pretending to be from my bank. The thief opened accounts and took out loans in my name, including a loan for £40,[redacted] that was reversed by the bank. I discovered multiple unauthorized accounts and activities through a credit check. I am unsure why I received an eBay ban and have not received clear answers despite contacting them. I want to continue using eBay and am willing to provide documentation from my bank detailing the fraud. My bank is investigating the sophisticated nature of the fraud. I seek assistance in determining how many eBay accounts are linked to my address and name to secure my account. My address is 25 Ravenscliffe Ave., Bradford, BD100HU. The only accounts registered at my address should be mine (Rebecca Fairweather) or my partner's, Dean Priestley. I appeal to your understanding and hope for any help to resolve this situation as I am struggling to fix it on my own. Take care. Becky Fairweather & Dean Priestley

I received a hypodermic syringe needle and stabilizer instead of the insect repellent bracelet watches I ordered on eBay. There is no trace of this transaction on my eBay purchases page or in any email confirmation, yet my bank confirms that £8.40 was debited from my account last week with reference number 0#12-06[redacted]9. I kindly request assistance in locating the seller to return the syringe and receive a refund. I have tried contacting you by telephone twice. The first attempt was yesterday, and the second was today at 11:45 a.m. Despite hearing movement on the other end, there was no response when I greeted the caller loudly multiple times. Unfortunately, I had to disconnect the call eventually. I urge you to help me resolve this issue promptly. Best regards, P. Howard.

I sent my Sekonda chronograph watch to a seller for a broken crystal replacement almost three months ago. The seller has been ignoring my messages regarding its return. After reading feedback from other buyers with similar experiences, I am considering involving the police. The watch holds sentimental value as it was a gift from my sister and brother-in-law for my 65th birthday, and it is engraved on the rear casing. I have attempted to find a phone number for assistance but have had no luck. It seems I am going in circles. eBay suggested seeking help externally. I am left with options like contacting the police, going to the media, or visiting the seller’s address provided I might face legal repercussions. Despite the watch being worth only sixty pounds, its sentimental value is irreplaceable. It's disappointing that eBay allows such fraudulent sellers to operate freely on their platform.

I am currently experiencing an issue with a transaction where the buyer claims the item never arrived. Despite my efforts to prove the shipment, my funds are being held. This is the second time I have faced a similar scam. I had a previous encounter several years ago, resulting in a suspension for three months and the loss of [redacted] points. I recently encountered another scam attempt when purchasing a new car that could have cost me £10,[redacted]. Thankfully, PayPal's assistance resolved the matter. After 22 years of using PayPal and selling on eBay, I have lost trust in your services. I kindly request the refund for ALIUS PANFILOVAS to settle this matter. I no longer wish to deal with such problems and have decided to discontinue using your platform.

Hello, I purchased a pillar drill from ToolStore2018 back in December. Unfortunately, when it arrived, a part was broken. I reported the issue, and they assured me they would resolve it. Despite my numerous emails, they keep claiming they have sent the replacement part, which never arrived. They even said it was at the local sorting office early but the office had no record of it. Then, they claimed it was just shipped out to me, which also appears to be untrue. This back-and-forth has been ongoing for four months, and I feel they were hoping I would give up. Your assistance in this matter would be greatly appreciated. Regards, George D.

I purchased an item that never arrived. I mistakenly initiated a return for the wrong item. The seller was unhelpful, claiming the item was sent and advised me to wait. After no sign of the item, they provided another tracking number, but both are invalid on Royal Mail's website. I've been attempting to open a new case on eBay without success. Contacting eBay by phone has been futile, reminiscent of difficult times when speaking with a human was impossible. eBay's service seems to have regressed after showing improvement. I urgently need this issue resolved as the seller appears dishonest. I request an immediate refund of £15.50. The current situation is unacceptable, and I urge for a prompt resolution, considering the lack of phone support.

Hello, I keep receiving a message to update my bank account, which I have already done. Ebay has deposited 2p and 7p into my account for verification. However, when I try to input the code sent for verification, I am unable to proceed as I no longer have the old phone number. The provided contact number, [redacted], is not connecting me to get a new code. Please update my phone number to [redacted]5 so I can proceed. This issue is causing me stress, and as a pensioner, I need this resolved promptly. Thank you for your assistance. - Irenarob2013

I attempted to file an unpaid dispute against a buyer on eBay who has purchased multiple items totaling £[redacted] from my listings in the last 14 days. Despite them not paying or responding to my emails, I encountered issues with the eBay site when trying to submit the dispute. Instead of processing the unpaid dispute, the site redirected me to the 'Cancel Transaction' page, which does not penalize the buyer and could allow them to avoid consequences for their actions. I am disappointed that both the 'Unpaid Item Dispute' and reporting facilities have been removed by eBay. I seek help in addressing this issue. Thank you, Ron.

Dear Team, I am writing on behalf of “Stratastonesltd,” a UK-based business account seller specializing in Interior & Exterior paving patio slabs/Tiles since [redacted]. We operate from our warehouse in Ipswich, UK, and are dedicated to providing the best customer experience to our eBay customers. Despite our positive feedback, we are facing challenges due to our current selling limit on eBay, which is hindering our growth and preventing us from listing over [redacted] unique SKUs. We kindly request an exception to increase our selling amount limit to support our growth plans in the Garden & Paving Patio category. This adjustment will allow us to offer a wider range of products, better prices, and enhanced customer experience on eBay. For further information, please reach out to us at [redacted] or email [redacted]. Thank you for your consideration. Best regards, Stratastonesltd

I've received an offer on an item I want to accept from seller bazanimania, who has [redacted]% positive feedback. The item is a VINTAGE KERSHAW KAI BLADE TRADER 5 BLADES KNIFE SET W/ CASE JAPAN with free shipping to the UK. However, eBay won't let the transaction go through. The previous price was US $34.97, but the seller's offer is now US $29.99 (14.24% off), which is approximately £21.56. The total cost with postage and import charges would be around US $58.50 or £42.06. The offer expires in 42 hours and 57 minutes.

I suspect the buyer (Fuji147) is causing issues with my recent sale of chisels. Despite multiple high-resolution images showcasing the product, the buyer returned the set citing missing maker's marks. Even though this detail was visible in the pictures, the buyer seemed impulsive and changed his mind after purchase. This situation not only wastes my time but also hinders other interested buyers. When he bought a second set without waiting for updated images, I had concerns. The buyer then requested pictures as a condition for payment, to which I complied promptly. Despite my efforts to ensure his satisfaction before shipping, issues arose. It appears the buyer, an experienced collector familiar with Marpled Harlequin chisels, may be exploiting eBay's buyer-centric return policy. This buyer's pattern of behavior raises suspicion of being a repeat troublemaker among sellers. I am puzzled by how the chisels were inaccurately described in this case.

I bought a Pandora Moments Family Tree Heart Clasp Snake Chain Bracelet on March 9th, [redacted], at 2:32 pm for my twin 11-year-old grandchildren using their pocket money for their Mum's Mother's Day gift. The order number is [redacted]-[redacted], sold by Fordirmypas, totaling £11.99. It was advertised as a Pandora sterling silver item. Unfortunately, the bracelet tarnished quickly, leaving green marks on my daughter's arms. I reached out to the seller, but the return request was denied, and it closed on May 4th. I'm seeking a refund for my grandchildren, action against the seller, and the ability to leave feedback. I used my credit card ending in [redacted] for payment but can't locate the transaction on PayPal. Your assistance is appreciated.

Hello, I recently ordered a free-standing washing line from your company and it was supposed to be delivered by Yodel on April 30, [redacted]. Despite being informed that deliveries can go up until 9:00 p.m., the item did not arrive. After various postponements, I was told it was damaged, and I was instructed to wait another 48 hours to see if it would arrive, however, it did not. When trying to reach out to Yodel, I encountered difficulties and was eventually advised to contact your company. My details are as follows: phone number [redacted]7, email address [redacted], and name Leanne Simmons. The Yodel tracking number is JD[redacted][redacted]. I hope for your assistance in resolving this matter promptly. Thank you, Leanne Simmons.

I purchased a doll, order number [redacted]19, described as a soft silicone doll with closed eyes and bendable limbs from Fashion Factory 26. Upon arrival, I received a completely different doll than advertised. The doll was made of hard plastic, had open eyes, and required assembly. Unfortunately, the doll arrived damaged with its head and torso partly crushed. When I reached out to the seller and provided photos of the incorrect item, they suggested placing the doll in hot water to fix it. I requested a refund, but the seller initially hesitated. After further discussion, they agreed to allow me to return the doll but insisted that I cover the return shipping costs. Despite my repeated explanations and requests for a full refund and a return label, the seller gave conflicting return addresses and claimed I received a discounted item. I feel frustrated and misled by this experience and hope to resolve this issue with eBay customer service.

I purchased two scooters for my daughters, but upon arrival, they were not what I expected. I requested a refund, but the seller has been unhelpful, ignoring my messages for over a week. Eventually, they offered a partial refund of 4£, which I found unacceptable considering I paid 40£ for both scooters. I requested a 15£ refund, but the seller has been uncooperative and even made jokes about not issuing the refund promptly. They asked me to close the case before processing the refund, using threats and blackmail tactics. This experience has left me feeling frustrated, as all I want is a partial refund of 15£ for the unsuitable scooters my daughters cannot use due to their condition. The seller's name is "googsharegood", and despite promising a 15£ refund, they have yet to follow through and continue to make light of the situation.

My eBay account is currently suspended due to suspicious activity that I am not responsible for. Every attempt I make to log in results in messages denying me access. I have been trying to reach out to eBay for the last two days to resolve this issue, but I have not received any response. The phone numbers I tried only lead me to a recorded message directing me to seek help on the website, which is impossible since my account is suspended. I have exhausted all possible methods to contact eBay. I urge them to rectify this situation as I have not violated any policies. I hope eBay can address this promptly. - Dawn B. Email: [redacted]

On the 12th of April, I completed the sale of a Citroen 2CV bonnet for £85.00 to the buyer, K. Gumma. The payment was made to you on the same day, and the transaction number is 15-06[redacted]8. Despite my repeated attempts to get in touch with eBay and PayPal, I am still waiting for payment for this item from either of the platforms. There is no record of payment due in either my eBay account or PayPal. Even the buyer, K. Gumma, is concerned because he hasn't seen any payment being made. Kindly reach out to me to resolve this issue promptly. Sincerely, R. Moffatt.