eBay (UK) Customer Service Issues

A couple of weeks ago, my account was compromised. A person from eBay identified the issue and advised me to wait 24 hours and update my password. eBay now asks to verify my phone number ending in 50, while mine finishes with 52, as it has always been for over 20 years without any problems. With approximately [redacted] transactions and a [redacted]% feedback rating, I am unable to reset my password due to the incorrect phone number according to eBay. My phone number, [redacted]2, does not end with 50 but has always been consistent. I feel it's unfair that I'm locked out of my account without any assistance.

I bought an item on eBay scheduled for delivery on September 23. However, I was informed that it was damaged beyond repair in transit. I let the seller know, and she mentioned not having received any information initially. Later on, eBay requested for the item to be returned. Since it's too damaged to send back, I'm unsure how to proceed. I paid in good faith and I'm disappointed that I won't receive the item. Any advice on how to handle this issue would be appreciated. Thank you for your help.

Hello, I am a regular customer on eBay. I recently purchased a Philips Lumea laser hair removal device. Unfortunately, after ordering, I faced a family tragedy as my father passed away. This understandably caused me to overlook checking the item upon return. Today, when attempting to turn on the device for the first time, I discovered it does not function. I reached out to the seller who claims it was working, but it simply will not power on. The intention was to gift it to my sister, and this situation has left me very disappointed. I kindly ask eBay to intervene, inspect the item, and help facilitate a resolution. I am willing to provide my flight tickets as evidence of the circumstances.

Dear eBay, I recently received an email regarding the restriction on my eBay account “siliconcooling.” Unfortunately, my account was restricted due to concerns about its safe use, and I am eager to appeal this decision. I am the director of Silicon Cooling Ltd., a UK limited company based in London with a registered office at Office 9, Dalton House, 60 Windsor Street, London SW19 2RR. While my business address is in London, I primarily work from my home address at 2 Great Mead, Yeovil, Somerset BA21 5BP. I typically handle product deliveries, shipment, and returns from my storage unit at Load n Lock, Silicon Cooling Unit [redacted], Yeovil. I purchase computer components from reputable UK IT Distributors, Spire Technology, and Target Components, with whom I have accounts. I recently sought assistance from Codisto to list a second-hand product on eBay, which led to the restriction of my seller account. Despite my efforts to comply, my account was permanently suspended following a review by Roy from Mexico. I am seeking clarification on the reasons behind this decision to determine the appropriate course of action. Your support in resolving this matter would be greatly appreciated. Sincerely, Michael Wright [redacted]

I reached out to a seller named craiwalter61 regarding VW wheels priced at £[redacted]. He mentioned I could see them in person but couldn't provide his exact address on the platform. I only have his postcode. Can you assist me in obtaining his precise address since it's quite a distance to travel, and I want to avoid wasting time and fuel? I am keen on viewing the wheels later today. Thank you for your assistance. - Neil L.

Hello Lauren, I am writing in reference to your email dated September 21, [redacted]. In the email, you mentioned that if the seller does not respond within three days to arrange the pickup of the two parcels at their expense, I can request your assistance to resolve the issue. I have attached photos showing that the two brake discs are different when they should be the same, indicating that the seller has sent the wrong items intentionally. Despite my attempts to contact the seller, there has been no response. Having been an eBay user for many years, I have never encountered such behavior from a seller. I have requested a full refund in light of this situation. Thank you, David Username: Holding15

Dear Customer Service, I placed an order for a grey mirror two weeks ago on a Saturday. The delivery was supposedly left in my front block flat's porch, but I did not receive the item. Previous incidents of stolen parcels in my building concern me. After speaking to a helpful representative, I was advised to contact the seller, but unfortunately, the issue remains unresolved. The driver claimed to leave the item in a secure place, although the delivery location is not secure at all. Parcels are left in plain sight of the public, and access is easily available through the main entry. Despite being home all day, I received no buzz or knock at my door. I believe the package may have been stolen. I have attempted to reach out to the company for further investigation with no success. I am aware of previous concerns with unreliable drivers. Could you please look into this matter? Item Number: H007MA[redacted] Thank you.

Hello eBay, I go by the name watchseller1000 on the platform and have been a member for several years. Recently, I've discovered that my account is below standard, and I have identified the reason behind this issue. As an experienced eBay seller who has faced health challenges impacting my memory over the last couple of years, I've realized that I failed to fulfill five customer orders in the past year. This led to transaction defects as I struggled to locate the items promptly due to memory lapses relating to where they were stored. Despite my intentions to fulfill the orders, I encountered difficulties and chose to refund the customers promptly while explaining the situation, fearing they wouldn't wait indefinitely. However, I now understand that this approach negatively affected my seller performance. I've received an email from eBay warning me about the state of my account, and I acknowledge the need to handle sales more meticulously moving forward. I am uncertain how to improve my status currently, as rectifying the transaction defects will take time. Sincerely, Allan Milne

I recently purchased the DM1100T lathe from your store. Unfortunately, I've encountered issues trying to find a chuck or adapter for it. Scheppach UK has informed me that it's not possible to obtain these accessories for this particular lathe. Even though they supplied a face plate, I specifically need a chuck to fulfill my woodworking needs. Given that the lathe doesn't support a chuck and it's essentially unusable for my purposes, I'm exploring options for a refund or returning the lathe to you. I'm considering purchasing an English lathe from you that can accommodate a chuck and chuck adapter.

I purchased an item on eBay on Monday, September 25th, for £33. I requested updates on the dispatch, but the seller, 19-10[redacted]6, has not responded to any of my messages. I attempted to cancel the order, but it was marked as dispatched even though it has not been sent. I have been unsuccessful in reaching the seller for a refund. I would appreciate a £33 refund. Thank you.

Dear eBay Customer Support Team, I am writing to address the recent suspension of my eBay account, which has left me feeling perplexed and upset. As a new member on eBay, I eagerly started using the platform for my business activities. I provided my business bank account details during the account setup to ensure secure transactions. However, shortly after setting up my account, I was surprised to find it suspended. I am at a loss as to why this happened, as I believe I have not violated any policies or terms. I firmly believe there has been a misunderstanding leading to the suspension. I am fully committed to following eBay's rules and operating my business ethically. I would appreciate your assistance in investigating and potentially reinstating my account promptly. I am willing to provide any necessary information to verify my account's legitimacy. I understand eBay's dedication to security and policy compliance, and I am eager to address any issues swiftly. I urge you to review my case and provide guidance on resolving this matter promptly. You can contact me at [redacted] for further assistance. Thank you for your attention, and I await your response and resolution of this issue. Sincerely, Bing Z. User name: zhongdacashme0 Email: [redacted]

Hello, I hope you are well. I am frustrated about my suspended account on eBay. I have put in a lot of effort to understand how to use eBay, but when I attempted to modify the payment method for payouts, without listing or selling anything, my seller account got suspended. I believe eBay should conduct a thorough investigation into this matter. My eBay username is Saad78.

I am having trouble resolving an issue where my account has been suspended for an unknown reason. Despite following the instructions provided, including using one-time codes and resetting my password, I am unable to regain access. I made a purchase using PayPal, and the payment was successful as shown in my PayPal account. However, my efforts to address the suspension have been futile, and I continue to receive the same message about my account being suspended. Any assistance would be greatly appreciated.

I received an invoice from eBay Motors for a car priced at £[redacted], which seems too good to be true as the car is worth £[redacted]. I am uncertain if this invoice is legitimate or a scam. The invoice states that eBay will hold the money until the car is received. Can someone confirm the authenticity of this invoice before I proceed with the payment? Thank you. - David B. 20 Ronald Farmer Court, Archer Road, Waltham, Grimsby, DN37 0XE

Hello, I purchased an item from eBay with a three-month warranty. Unfortunately, the item stopped functioning within three months. When I raised a complaint to the seller, they initially offered a 10% refund as the same product was not available for replacement. However, when I refused their offer, they claimed that it was now past the three-month warranty period and could not help further. I urge the seller to stop making false commitments and misleading customers. If this matter is not resolved, I may consider taking this to the consumer court.

I purchased a VW Golf from a seller named Stonebridge Cars. The car was delivered, and I believed it would match the description in the ad. I transferred the money, but upon inspection, the car had numerous issues. I contacted the seller, who initially agreed to pay for the problems with an invoice. However, after providing the invoice, I have been unable to reach them. I had the car inspected and discovered it poses a serious safety risk. It seems this seller may be using fake profiles to advertise multiple cars on your website. I was forced to sell the vehicle at a loss of £[redacted]. I would appreciate any assistance.

I purchased one box of XL cheese crisps, consisting of 48 packets, from "Discount Confectionary" through eBay for my sister in Dubai. I brought them with me during my holiday to Dubai, only to discover that each packet has a slight opening at the top and they are somewhat damp. The products arrived last week, and I initially noticed they looked flattened. I tried clicking on the seller's name, but it keeps redirecting me back to eBay. I am quite frustrated about this situation and hope that the issue can be resolved with the seller.

Hello, I placed an order on September 3, [redacted], for three bottles of Lactobacillus Reuteri from Life Nutrition and one pack of Collagen from Vegan Vitality on eBay. The payment has been processed. Unfortunately, the orders have not been delivered, and we urgently require these items. If they cannot be shipped promptly, we would like a refund instead. The order was made using my mother's email, [redacted], from Italy. Looking forward to hearing from you. Kind regards, Cinzia.

I am experiencing difficulties with my account being suspended for unknown reasons. Despite my attempts to resolve it, I am stuck in a loop within the system. The UK helpline directs me to unhelpful website pages that do not recognize my one-time codes or new passwords. My purchase was made using PayPal, with the payment confirmed on my account, yet my account remains suspended. I am frustrated by the lack of clear communication from eBay UK and seek either a refund, the product, or an explanation for the suspension. I reached out to an executive on LinkedIn for assistance, and though she initially responded positively, no progress has been made in the past 3 days.

I am in the process of selling some of my late brother's personal items on eBay. I decided to list a bulk lot of designer clothing to potentially sell to a market trader or another seller rather than creating individual listings. Unfortunately, eBay flagged this as possibly fraudulent or involving counterfeit or stolen goods. They restricted my account and requested documentation to prove ownership, including receipts or order information for each item. Since I inherited these items from my brother, I do not have the receipts from his purchases but can confirm they are genuine products from well-known brands like Hugo Boss, Lacoste, and Gant, all purchased new. I have been caught up in a lengthy exchange of emails with eBay, trying to explain my situation, but they insist on documentation to lift the restrictions. Despite deleting the original listing that caused the issue over five months ago and selling the items elsewhere, eBay continues to demand proof of ownership. They have frozen over £[redacted] in payouts from my sales, still charging fees. I feel the situation is unfair, especially given the difficult circumstances of selling my brother's belongings. It has been challenging to reach a representative at eBay to address my specific issue, as their responses have been automated and unhelpful.