eBay (UK) Customer Service Issues

I recently purchased an ironing board on eBay as a guest, but I have not received a confirmation email, and the wrong item was shipped to me. I have been attempting to reach out via email, but the order number provided on the delivery note is not valid. I am looking to return the item for a refund, but there were no return instructions included by the seller, WR Partners Ltd. The seller's contact information is as follows: WR Partners Ltd, Unit 18, Sherwood Network Centre, Sherwood Energy Village, Ollerton, Nottinghamshire, NG22 9FD, Telephone: 07[redacted]76, Email: [redacted] The order was delivered by Royal Mail - Tracked 48, and the delivery notes mention Account No: [redacted], Delivery No: [redacted], and Order Ref: [redacted].

Yesterday evening, I spent over an hour corresponding with Aakash, then Vrachita, and finally Geraldine, going around in circles. Geraldine mentioned she couldn't assist, and I suggested someone at Ebay contact my email due to my exhaustion. However, I have not received any response yet. My concern is regarding my bid for the "Victorian intaglio wax seal fob name William gilt metal good condition" [redacted]. It appears that my bid was outbid by a late offer after the closing time. The winning bid was placed after the 7.25 deadline, at 7.25:01. I am requesting that this late bid be invalidated, and my earlier bid, which was submitted days prior, be recognized as the winner.

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The seller initially agreed to make a 24-inch headboard, but then stated they sent a 20-inch one. After questioning, they mentioned donating the undersized one to charity and sending the correct size later. Following a review of their records, they claimed they dispatched a 26-inch headboard. Considering a return, I discovered the item was expected on July 19. Despite being home due to a British Gas appointment, the seller provided tracking information indicating a missed delivery. My doorbell footage only featuring the gas technician supports this. Communication with Ebsy_alawan proved unhelpful, urging me to contact DX. Despite my attempt to reach out with no reply, they informed me of a delivery today. The situation feels off, especially with a return deadline of July 23 looming and the seller falling silent.

Hello, my account is currently being verified and I need to link it with Payoneer. I am looking to sell vintage soccer jerseys that I used to purchase second-hand. Please assist me in unblocking my account as I have not engaged in any illegal activities. This is crucial for me as it is my primary source of income, especially living in Ukraine. I have successfully connected Payoneer to my eBay account. Hello Olena, You are now set up to receive payments from eBay to your Payoneer account! In the next few weeks, you will undergo the eBay seller registration process. Make sure to finalize your registration to start receiving eBay payments using Payoneer. Rest assured, we will guide you through each step to ensure a seamless process. Here's what to expect: Soon, we will request the necessary information and documents required to verify your identity and business details. Once your account is ready to accept payments from eBay, you will receive an email notification from us. We will reach out whenever further action is needed from your end. Simply get your documents ready and await instructions from us (this may take a few weeks).

I am attempting to reach out to seller msg-grace-ltd regarding a faulty iron generator purchased (item no. [redacted]41). I am unable to contact them as I don't have their phone number, and I can't send an email as per eBay's restrictions. I am trying to return the iron for a full refund, but I am having trouble with the return label they provided. The code on it is too small for the post office to scan. I have already informed my card company about this issue. This seller seems difficult to contact, which concerns me. Any assistance would be appreciated. Thank you. M & B Attwood

I purchased what was listed as 2 Barbie Cups on eBay, paid, and later discovered it was for only 1 cup. After making payment, I promptly requested to cancel the order, but the seller declined. Following communication with the seller, they agreed to cancel the order. However, despite attempts to cancel, we both encounter the same message stating, "cancellation exists." Both the seller and I aim to cancel the order, but we are unable to do so through eBay. I have been unsuccessful in reaching eBay for assistance.

Hello eBay team, I'd like to bring to your attention an issue with a recent order. On July 7th, [redacted], I purchased a coat rack garment dress hanging stand shoe rack shelf storage with Item #[redacted]40. However, upon delivery, the item received was not as advertised on your website. I promptly initiated a return request on the website and received a collection code for last Saturday. Unfortunately, I have not been contacted by the seller regarding the refund process to my bank account. Thank you for your assistance.

I am experiencing an issue with eBay. I have been a loyal customer for approximately 10 years. I encountered a problem when trying to purchase an item for £19.40 as my payment was denied. Despite trying a different card, the same issue occurred. I spoke with an eBay Customer Service representative who assured me the matter would be resolved by 4:00 PM today, but unfortunately, the payment is still blocked. This has been ongoing for six days now. The card I am using is functioning correctly at my bank and with other local ATMs. I need eBay to address and resolve this issue promptly as waiting another six days is not acceptable. I expect eBay to fulfill their assurances promptly and effectively.

I can't access my account because it's been locked due to suspicious activity. I received an email informing me that someone might be trying to hack into my account. I've tried signing in through my linked accounts, but I keep getting the same message. Additionally, I can't add my mobile number because I don't recognize the one ending in 24 that's currently on file. How can I regain access to my account, please?

I purchased Frontline flea treatment for my five cats for £24.95 and ordered six. The item has not arrived, but my eBay account shows it is being delivered to an address in Kilmarnock. I have tried contacting the seller but have not received a response. As a disabled individual with health issues and a son to support, I am struggling to afford another £24.95 for additional treatment. I would appreciate a prompt refund to my bank account today. Thank you. [Contract Number: 07[redacted]66]

Return ID [redacted]23 and return ID [redacted]. Hello, I have returned the items listed above and received an email stating that the seller requested to review the case. Please consider that my mother recently passed away, which is why I couldn't return the item earlier. Additionally, I faced printer issues. Despite being a loyal eBay customer, I still expect a refund for the ineffective item. I shipped it back on July 18th. Thank you, Jeanette

I purchased an air fryer rack, and Yodel sent me an email confirming its delivery. Unfortunately, the delivery driver left the package intended for A. Bateman at a nearby address similar to mine but with a different postcode. I took the package to the correct address with no luck in finding mine there. I contacted the seller, and although they requested a picture of the package, I am unable to provide one as I have already delivered it. I've informed the seller of the mix-up, but they seem to require more information. This situation has caused me unnecessary stress. Seller reference: rw3-19 ([redacted]).

I had arranged to sell my car to a buyer, set for pick up the next day. After receiving an email through eBay to coordinate collection, I confirmed with the supposed buyer, "Mo." We then agreed to an earlier pick up time. A man claiming to be Mo arrived at my house, purchased the car, and took it away on a trailer. Later, the real Mo contacted me to schedule the car's collection, revealing that someone had impersonated him to obtain and remove the car. Mo was understandably upset and even made threats, resulting in involving the authorities. He is now demanding compensation for the financial loss incurred due to arranging a trailer.

I had a lengthy discussion yesterday with a representative from eBay regarding an issue with selling a PlayStation 5. I encountered a problem with sending emails to the customer, receiving a notice that I reached a limit. The eBay representative assured me it would be resolved by the next day. Today, when I tried to contact the customer, the transaction was still blocked, risking losing money. The matter was escalated to the IT department, but the problem persists. Despite being a loyal customer for fourteen years, I am considering closing my account due to this ongoing issue. If transactions cannot be completed, eBay becomes ineffective for me. I await your response. Frustrated...

Hello, I placed an order for an item that I never received. However, the delivery person marked it as delivered despite it not reaching me. I asked the seller for a refund due to the issue, but they refused because the status showed as delivered. I contacted eBay to resolve the matter through the 30-day guarantee, but they also denied the refund citing the delivery status. They advised me to obtain a "non-delivery document" from DHL, but DHL explained they do not provide such a document for non-express deliveries like mine. They suggested I communicate this to eBay since the document is not available. I am frustrated as I didn't receive the £87.59 parcel, and I had to reorder the item for £75 to work from home. As a loyal customer, I believe I deserve some assistance in this situation. Although I requested the document and was denied, I am unable to provide it to eBay. Thank you for your help.

I am experiencing multiple issues with my parcels from Ebay. Parcel no 1 and Parcel no 2 were marked as "DELIVERED" but to incorrect addresses and recipients. Furthermore, my parcel intended for Vintage Cashcow was mistakenly sent to one of my Ebay customers, Stephen A. The postman collected it but did not deliver it to Vintage as intended. Despite providing Stephen A. with Vintage's contact information, he has not cooperated or returned the parcel. I am frustrated that my 10kg parcel containing £80 worth of goods has not been delivered for appraisal by Vintage. I urge for assistance in tracking down Stephen A. and retrieving my parcel promptly.

I recently updated my phone number and have been facing difficulties in accessing my account to make the necessary changes. The security message prompts for a code to be sent to my old number, which I no longer have access to. Unfortunately, there are no alternative methods provided to log into my account. I have been unsuccessful in finding contact information for customer support as it requires account access. I would greatly appreciate it if someone could reach out to assist me in accessing my account and updating my new phone number. Thank you.

I've encountered difficulties with my seller account recently. Despite having no negative reviews and conducting over £[redacted] worth of sales every 90 days, there have been a few incidents. One customer requested a refund due to a misunderstanding about the shipping timing for a perishable item they bought before going on holiday. Although I resolved the issue and it was closed, another customer was dissatisfied with the condition of the package, although I take great care in packaging my plants. This customer returned an empty box without the plants, which I explicitly state I don't accept returns for. After eBay mandated a refund, my account got blocked from selling, depriving me of my income. I've been unable to reach eBay for clarification or appeal, even though the issues have been resolved. Any assistance would be greatly appreciated. Thank you, Oliver.

Order No. 27-10[redacted]7 Item No. [redacted]27 purchased from Seller andretay_74: I have received my order, but the discs are not playing on my Panasonic Blu-ray player due to a "copyright violation" message. I tried to initiate a return, but I'm stuck at the photo submission step. The parcel is ready to send back, except for the address label. I am seeking a full refund and need assistance to resolve this quickly. This is my third attempt explaining the issue on eBay. Being new to eBay as a senior citizen, I find the photo requirement challenging. I am left very disappointed by this experience.