eBay (UK) Customer Service Issues

Hello, I am seeking an update on when my case refund will be processed. Thank you for reaching out to eBay regarding the issue with the item "Genuine SAMSUNG Galaxy" (item number: [redacted]56). I apologize for the delay in receiving your item. It appears the seller has not shipped the item yet. I have looked into your case and noticed you initiated a return request. I have temporarily paused the case until July 10th to await important documentation from the seller. Once the hold is lifted, we will proceed with issuing a full refund. Thank you for your cooperation. We appreciate your patience and value your business on eBay. Have a wonderful day. Best regards, Payel M. eBay Customer Support

I have not received an item I purchased from this seller for the second time. I opened a request on eBay, but they have the wrong order number displayed. The missing item with order number 27-10[redacted]3, purchased on July 1st, has not arrived. Please update the order number in the open request to reflect the correct item that did not arrive. Thank you.

I have experienced an ongoing problem with VAT being incorrectly added to books, which are zero-rated items when purchased through the International Shipping Program. I have made several attempts to resolve this issue without success. Despite being promised a resolution within 60 days, I have not seen any progress. I have provided details for four specific orders where incorrect VAT was charged. I have tried contacting customer service multiple times but have not received a satisfactory response. I simply want to speak with someone who can address this issue promptly and effectively. I have included links to official information confirming that books should be zero-rated for VAT. The exemptions specified do not apply to the items I have purchased.

I am requesting a refund of $[redacted].93 due to the ongoing issue of incorrect VAT being applied to zero-rated items like books that I purchased through the International Shipping Program. After contacting customer service about this matter, I have still not received a resolution despite promises to address it within 60 days. The VAT charges were incorrect for four orders, totaling $[redacted].93, and I have provided the necessary order details for reference. I am seeking assistance in resolving this matter promptly as I shouldn't have to continuously follow up on the same issue. I've also included evidence supporting the zero-rating of VAT for books and printed matter per the guidelines provided by the UK government. I hope to speak with a representative who can address this matter directly without further delays or referrals to other departments.

I am requesting a refund for incorrectly charged VAT. I have been experiencing an ongoing problem with VAT being applied to zero-rated items, specifically books, that I purchased with delivery through the International Shipping Program. Despite attempts to rectify this issue, I have not had a resolution after being promised it would be addressed within 60 days for four separate orders. I have contacted customer service multiple times through messages, emails, and calls to no avail. I am now considering escalating this further. I am seeking assistance in resolving this promptly, without having to repeatedly explain the same situation. I find it frustrating to be continuously redirected to different departments with no resolution in sight. The affected orders are as follows: Order #04-10[redacted]0 (VAT charged: $65.43) on May 11 Order #19-10[redacted]4 (VAT charged: $34.51) on May 21 Order #17-10[redacted]4 (VAT charged: $9.41) on May 11 Order #16-10[redacted]4 (VAT charged: $16.58) on May 31 Total VAT charged incorrectly amounts to $[redacted].93. I have provided evidence from the government website indicating that books and printed matter should be zero-rated for VAT.

I purchased an item from eBay on February 8, [redacted]. Unfortunately, the item stopped working between then and May 19, [redacted]. I reported the issue to the supplier, (15fashionday), on May 22, but their response was unhelpful. Despite a back-and-forth of 12 emails until July 3, resolution has not been achieved. I even expressed interest in receiving a replacement, to no avail. Several attempts to contact eBay through both email and phone calls have been fruitless, with only automated responses given. It's frustrating dealing with unhelpful suppliers and being ignored by eBay. I simply want a refund for my purchase.

I need assistance from Ebay as I keep encountering an issue where my email address is deemed invalid during registration. I received a response via email after contacting Ebay, suggesting I either utilize the unhelpful online "chat" or call a number that led me to an automated voice without a solution. I feel stuck in a loop and would appreciate any help you can provide.

Hello, I recently made a sale to a buyer under the name Jesse AW. However, I encountered an issue when printing the delivery address. The package was mistakenly sent to a person named Dan Au in Staffordshire, instead of the intended recipient in Singapore. The confusion arose as both individuals share the same name. The correct address for the package should be for Jesse AW in Singapore, not Dan Au in Staffordshire. I am seeking assistance from an agent to help rectify this situation promptly. Item Details: - GBP 22.00 Item subtotal - Shipping fee of GBP 2.75 paid by the buyer - Sold to: JESSE AW lego10xxx - Sold on: Jul 8 - Buyer paid date: Jul 8 - Order number: 06-10[redacted]6 - Product: Yixing clay teapot, 200ml #[redacted]38 Kind Regards, Viki

I purchased two packs of Philips electric toothbrush heads. When I tried to replace the head on my toothbrush, I noticed that all of them didn't fit well and would jump out when the toothbrush was turned on. This issue is likely because they are loose and do not secure properly on the toothbrush. I suspect they may be counterfeit. I contacted the seller, who agreed to refund me 50% of the total purchase price. However, it has been three days since this agreement, and I have not received the refund, nor have I received any further communication from them.

I have been patiently waiting for my refund of £4.80 for some time now. Despite being told that the seller would reach out to me by the 14th of July, I have not received any messages. I have tried contacting them, but I have not received any responses. It has been at least 6 days since the refund was supposed to be processed within 3-5 days. I apologize for any inconvenience, and if you need to reach out for an update, you can contact me at [redacted]3. Thank you.

Hello, I recently purchased a play mat for my son on eBay. I reached out to the seller via email to inquire about the delivery status since they claimed it has been delivered, but I have not received it. I've checked with my neighbors, but no one seems to have received the parcel. I'm frustrated because I paid promptly, yet the item hasn't arrived. Could you please refund the £30 back to my bank account? I appreciate your assistance in resolving this matter. Thank you.

In October [redacted], I bought gas struts from Robustparts for my vehicle's tailgate, order number 27-09[redacted]9. I believed these were the right parts. They were installed in November [redacted], but they failed and leaked. I contacted the supplier twice for help but received no response. On July 17, [redacted], the tailgate fell on me, causing discomfort. I am seeking advice on resolving this issue. P.Brown

Dear eBay.co.uk, I recently received an email from eBay.co.uk regarding Document ID: [redacted]00 about the purchase of a power saver with item number [redacted]09. However, I am unable to locate a response address to address my concerns or queries. eBay seems to have issued a false warning about the item and has removed it from the catalog, making it challenging for me to investigate further. The communication also contains allegations that seem unrelated to the product I intended to purchase. I suspect that these actions may be driven by external parties attempting to limit the sales of this legitimate product. It is important to verify the legitimacy of the complaints and not hinder the trade unjustly. The safety certifications of the item indicate compliance with RoHS, CE, and FC standards, which should be considered in the evaluation. I urge eBay to conduct a thorough review before taking such actions that could impact legitimate sellers and buyers. It is essential to differentiate between unsupported claims and the actual functionality and safety standards of the product in question. Sincerely, W.L.

I purchased a bonnet for my Renault Megane Scenic car from Internatioalautospares on 19-Jun-23 at the advertised price of £39.50. Shortly after, I noticed the price was now £84. I contacted the company, and they claimed it was due to a pricing error. Despite agreeing to accept the delivery, the item arrived in a cardboard box, not on a pallet as stated. When trying to reach them by phone, I only got a hold message requesting a return of the item. The delivery company confirmed the return, but the item has been with Internatioalautospares for over a week now. If anyone can assist in contacting Internatioalautospares, I would greatly appreciate it. Sincerely, B.J. Hollis

I purchased what I believed were download codes for Microsoft Game Pass. Unfortunately, the seller did not provide what was offered. I requested a refund, but the seller mentioned technical difficulties and cannot issue one. She suggested I file a case on eBay. The item I bought is apparently not eligible for their money-back guarantee, a detail I wasn't aware of. How can I receive a refund for this purchase?

I am frustrated with eBay's practice of adding postage costs to the final selling price when calculating their fees. I always ensure to charge my buyers the actual shipping cost without any additional fees. eBay’s high fees are already a concern compared to the selling prices of items. This practice forces sellers like me to potentially raise shipping costs to offset eBay's profit from fair shipping prices given to buyers. It seems unjust and unreasonable. I can now understand why some people have moved on from using eBay and switched to other selling platforms.

I received a faulty item and was promised a full refund of £5.49. Despite returning the item to Forbidden Pleasure, I have not received the refund. They sent me an email stating my request was closed, which I did not do. I have attempted to contact Forbidden Pleasure three times, but they have been ignoring me. Trying to reach eBay for assistance has also been unsuccessful. This situation has been ongoing for 2 weeks, causing me stress and unhappiness.

I purchased a Salter Aero Grill Pro on 12/09/[redacted] through eBay for £[redacted].95, with order number 05-09[redacted]4. Unfortunately, the item has become faulty and no longer works. I reached out to Salter customer service, and they confirmed there is a 12-month guarantee, directing me to contact eBay for either a repair or refund. I've been attempting to contact eBay to address this issue but have been unsuccessful so far. As an older individual with limited computer skills, I am requesting assistance in resolving this matter. If necessary, feel free to request additional information. My preference is to have the item repaired or refunded under the Salter guarantee. Thank you for any help you can provide. Best Regards

I'm John Lane from [redacted] Stoke Gifford Retirement Village on Edward Parker Road in Stoke Gifford, Bristol, postcode BS16 1YF. You can reach me at [redacted]9 or [redacted] I'm currently missing a delivery of Pro Griping Pliers that I was notified have been delivered, but they never arrived. I've been home this whole time due to illness, so I haven't missed the item. There seems to be a mix-up with the email address on file, which is causing difficulty in resolving the issue. I'm hopeful that assistance is available.

I requested refunds for 8 stamps when the buyer changed their mind and asked for a refund on the postal costs as well. After speaking with an eBay representative, I was told I was right to refuse the additional costs and that no further action was required on my part. Despite this, the refund was processed, and I contested it by explaining that the buyer's change of mind relieved me of the responsibility for the postage fees. I am frustrated that my appeals have been rejected, which is unfair. If this issue is not resolved, I will escalate my complaint to the appropriate authorities.