eBay (UK) Customer Service Issues

Dealing with the automated processes and lack of human contact at eBay has been frustrating since the onset of the COVID-19 pandemic. Previously, contacting a real person was easier, but now I keep getting disconnected or redirected to robotic voices. I've been a victim of multiple scams, losing money due to these issues. It took me years to even find a contact number buried somewhere online, and when I finally did, the problem wasn't resolved satisfactorily. The recent red flags on my email purchases have further added to my distress. It seems like everything in this modern world is needlessly complicated, making simple tasks incredibly burdensome. I feel overwhelmed, upset, and frustrated by the whole situation, especially being someone with health challenges that confine me to my home.

I purchased a JBL Xtreme 3 from a seller for £[redacted] with £3 for postage on May 26. The estimated delivery date was June 2. Even though it was marked as paid, the item was never dispatched or delivered. I have tried to contact the seller multiple times, but have not received any response. I escalated the issue with eBay, and they advised me to wait until June 9. I am feeling anxious about this situation as I need to speak to someone regarding the unfulfilled order. This is my first time using eBay, and the whole experience is unsettling. It seems like I might have fallen victim to a scam.

I purchased an engine mount almost two weeks ago, and unfortunately, it arrived faulty. I've reached out to the seller through messages and email multiple times, but I have not received any response. Additionally, when I tried calling, their phone was always off. It has been very frustrating dealing with eBay's system to try to contact them. All I am asking for is a response from the seller, but it seems like a huge challenge to get any help. The lack of communication is making this a really difficult situation to resolve.

I am awaiting two items from a seller, expecting their arrival by now. After messaging the seller regarding the delay, I attempted to track the package through Royal Mail. The tracking information only indicates updates upon delivery attempts. Despite my efforts, I have been unsuccessful in contacting a representative over the phone to address this issue. The items I am waiting for are as follows: 23-10[redacted]9 in grey 23-10[redacted]9 in navy Both items are ladies' kaftans.

I recently sold an item on Evri but it hasn't arrived after over a week. Despite contacting Evri multiple times, they have been unable to provide any information on the location of the item, citing a missing connection with the courier. I have also been in touch with the buyer who understandably wants their item, while I am unable to refund them due to the money being on hold until 11 Jul. I am at a loss as I don't want to refund the buyer without receiving the item back, and I am financially strained as the funds are still on hold. I have followed eBay's guidelines, maintained a good selling track record with [redacted]% feedback, and never encountered such an issue before. This situation has left me feeling like I am at a loss, missing both the money and the item, which is of significant value.

I am frustrated by the lack of a direct customer service phone number for this issue. On June 7th, I received a billing notification email supposedly from eBay regarding the alleged purchase of an Apple Airbook with confirmation ID #[redacted]52-[redacted] from a seller named nexthand-0. This is false since I did not attempt to buy this item. I have not used eBay in at least 6 months and am unsure if my account is still active. I would appreciate it if this could be looked into.

I attempted to access my eBay account after some time and successfully reset the password. However, upon logging in, the system requests a verification code be sent to the wrong mobile number. My correct number is *********73. I am stuck in a loop trying to resolve this issue. I've tried calling eBay, but the number I found leads to a voicemail instructing me to visit their website. I've searched for an email address but have had no luck.

I recently had a bad experience with a seller named "supermarket place" on eBay. I purchased a laptop but was not satisfied with it, so I requested a return label from the seller. Instead of providing an eBay label, the seller asked me to cancel the return and promised to send a better computer at the same price. The replacement laptop I received had almost no battery life and did not charge properly. When I tried to return it through eBay, a person named Antony from the eBay supermarket denied my request, stating that my order was already closed, and abruptly ended the call.

I accidentally ordered 2 18V Li-ion batteries, and they refunded one but sent the wrong size for the other one. They requested to return it via the post office. I have the receipt and was informed they would refund the money in 5 to 7 working days. I have reached out to the bank, but the refund has not been processed. Future Direct's customer service keeps mentioning the 5 to 7 working days, but it has been ongoing since May 24th, and now it's June 14th. I am extremely dissatisfied.

Order number 11-10[redacted]4 Upon receiving the faulty item, I promptly notified the seller and returned it at my own expense in the original packaging. Despite my efforts, the seller has not issued a refund and is alleging the item was not returned in its original condition. I have made multiple unsuccessful attempts to respond to the seller's claims. I kindly request eBay's intervention in resolving this matter. Thank you, R. Christiansen

I purchased a secondhand computer from an eBay seller but was dissatisfied as it wobbled on flat surfaces. After requesting a return label, the seller contacted me to cancel the return and eBay label, offering a supposedly better laptop for the same price. Upon receiving the new laptop, I found it to be identical to the previous one but with more memory. Unfortunately, it does not charge, making it inconvenient as it quickly runs out of battery. Additionally, the laptop was dirty underneath with dust and even hair. When I contacted Antony from eBay to return it, he claimed I couldn't as I had closed the return. Despite expressing my financial concerns, Antony was unhelpful and even rude before abruptly ending the call. My attempts to reach out to eBay customer service have been challenging. I aim to get a refund and take legal action against this fraudulent behavior that tarnishes eBay's reputation. Your assistance in resolving this matter and holding sellers accountable for substandard products would be greatly appreciated.

I purchased 3 LED lights approximately 2 to 3 years ago, and I am uncertain of the exact date. The lights were scheduled to arrive on Thursday, 13th May and Saturday, 15th May. I paid £3.99 for each light, but unfortunately, I never received them. The items I ordered are: Technics Pop Up/Target Lights White LED Kit 3mm Prewired with Resistor. I would greatly appreciate it if someone could provide me with more information regarding the status of my order and assist in resolving this matter. Additionally, please leave a contact number for me to discuss this further. Thank you, Sam

Regarding the seller muhafa2371, I am dissatisfied with the listing and ordering process. I intended to buy Lighter Gas but received flints instead. I have proof of my order where I selected Gas, but the seller added "Lighter Flint only (no gas)" to my order. This raises concerns if other buyers will face similar issues. I reached out to you because I prefer not to communicate with this seller again. This has been an uncommon experience on eBay for me, and I hope to avoid it in the future. Your assistance has always been valuable, and I know you value your reputation. Although my previous experiences with you have been positive, incidents like this may negatively impact other customers. I can provide the printout if needed. - Stephen.

I recently sold an item on my eBay account. Due to family issues, I couldn't ship the item this week. The buyer suspended my account for not receiving the item, despite my explanation. I'm attempting to refund the buyer now, but my suspended account prevents me from doing so. The buyer believes I'm a scammer, causing me anxiety. With my final A-level exam approaching next week, I urgently need a solution to resolve this issue. Please contact me promptly with a resolution.

On April 17, [redacted], I bought a custom-made Rocking Horse Hair Set for Mark S. from the seller the-hair-extension-expert for £68.80. Despite contacting the seller on May 3, a week after the due date, and May 18, I still haven't received my item. The seller mentioned delays due to international shipping to Northern Ireland, even though they are based in Stockport, UK. After several communications, the seller mentioned the parcel was in Northern Ireland and advised me to check with the depot on May 26 using the tracking number LJ[redacted]87FR. Unfortunately, the item was still not delivered. I have involved eBay as a last resort since the seller mentioned they won't send another item and their store is closed. I have requested a refund but have not received any response from either the seller or eBay regarding the open cases.

Hello, I recently purchased a refurbished iPhone 12 PRO with the expectation that it was refurbished using authentic parts. Upon incurring damage to the screen and seeking repairs, I was informed that the screen is not genuine. The seller has been unhelpful in resolving this matter, despite their advertisement stating that ONLY GENUINE parts were used. I paid £[redacted] for what I believed to be a genuine screen, which should not have broken as easily. I have reached out to eBay with an email regarding this issue but have not received any follow-up. The eBay Document ID is [redacted]04. Can you please provide assistance, as the standard customer service options have not addressed my specific situation? Thank you, Graham

I received items from eBay, but they are the wrong color. I ordered 3 orange cushions, but received 4 blue cushions instead. I have been unable to reach anyone at eBay, and The Range, where the items are from, is not assisting. As a person with a disability, I require assistance in returning the incorrect goods as I cannot easily manage it myself. The color I specifically ordered is clearly stated on all the documentation, so the mistake is on their end. I would appreciate any guidance on how to proceed. Thank you. - B. Snow

Hello, I'm writing because I have a concern about an order I placed with order number 26-10[redacted]5. The item I purchased was faulty, but there was no mention of this in the description. I returned the cooking utensils and have been waiting for a refund with no response. This is the first time I've experienced such an issue. I contacted my bank, and they opened a case through eBay. However, the merchant keeps emailing me, insisting I close the case for a refund. I'm not comfortable closing the case until I receive my refund along with any applicable late fees. I would appreciate any assistance you can provide in resolving this matter. Thank you, Buyer

Hello, I would like to address a recent feedback that I believe is inaccurate and defamatory. The seller left a negative comment that doesn't accurately describe our interaction. I would appreciate it if the seller could provide a more neutral or factual feedback, mentioning the actual circumstances of our transaction. The current comment portrays me in a negative light and I disagree with the way it was presented. The seller referred to me in a very negative manner, which I find objectionable. I believe it is important to maintain professionalism in these situations. I am considering taking further action regarding this issue. The seller's username is blackduckcolin ([redacted]) and the item number is #[redacted]03. I intend to address this matter and seek to have the defamatory feedback corrected. Thank you for your attention to this matter.

Hello, I am a long-time eBay user seeking help for the first time. I recently made a purchase through an auction on eBay, but unfortunately, the product I received does not match the description in the listing. I am dissatisfied with the item and have tried multiple times to request a refund from the seller, but they have been uncooperative. I am disappointed by their response. The product is unsuitable for winter as stated in the listing, and I'm now reaching out to ask for your assistance in facilitating a refund. Order number: [redacted]