Zynga Customer Service Issues

After hitting a jackpot at Hit It Rich Casino, I saw my coin balance decrease significantly from 50B to 15B without any explanation. Numerous others experienced the same issue, prompting me to contact Zynga. Although I submitted a report, I heard nothing until Zynga acknowledged the problem and advised players to check their coin balances due to a jackpot error. Despite some negative comments I came across, I trust Hit It Rich Casino and Zynga to address this situation professionally. However, it has been weeks without a resolution and a little communication from them would be appreciated by their loyal customers. My ZID is [redacted]2. Thank you for your assistance. Linda D. Happy 5th birthday to the casino!

I have been playing poker since [redacted], but since August [redacted], someone has been continuously taking my chips. I have been in and out of the hospital since June due to an accident, but I didn't give up. Recently, I lost 3 billion chips and [redacted] million chips. I even purchased more chips on October 2, [redacted], only to have 1 billion chips disappear soon after logging out. Yesterday, when I tried playing in another room, my account got banned. I have always followed the rules and only buy chips from your platform. In total, over 4 billion chips have been taken from me. I am feeling frustrated and helpless. I used my disability money to purchase these chips and put a lot of effort into playing. Please, I am pleading for your help so that I can continue playing poker.

I would like to address my dissatisfaction with the customer service I have experienced. Despite multiple attempts to contact you, my concerns have not been addressed. I have kept records of emails spanning the last two years, as well as saved videos from recent months that contradict your claims of fairness and educational gameplay in TEXAS holdem. I am determined to expose these inconsistencies with evidence. To provide some context, I am a 50-year-old individual who has faced challenges since a car accident on February 5, [redacted], resulting in the loss of my left arm up to my crushed clavicle and shattered shoulder blade. Dealing with excruciating pain every day since my release from the hospital, I now rely on Social Security and my family's support. Living alone, I have sought activities that do not require physical strain. While browsing Facebook, I encountered one of your advertisements that aligned with my interests, only to discover misrepresentation upon further investigation.

I was advised by a fellow co-op member to reach out to Zynga regarding some issues I am experiencing with the game. I am participating in the Parade of the Dead event and have been placed in a group with players above level 80 while I am only at level 38. In previous events, I was matched with players closer to my level, making it more enjoyable and fair. However, in this event, I am struggling to compete against a level [redacted] player due to the limitations of my barn space. I am hoping to be reassigned to a group with players at a similar level to make the event more equitable for me. I truly enjoy playing this game and would like to continue, but the current situation is discouraging as it seems impossible for me to succeed. I believe that the players ahead of me are not cheating, but rather have an advantage due to their higher levels. My support ID from the help tab in the game is [redacted]7.

After reaching out to your support team multiple times with no resolution, I was directed to contact my VIP account manager. Despite my efforts, no response has been received even after one month. Back on September 19th, while playing Freaky Tiki and having around 70-71 billion coins, I encountered an issue where a significant amount of coins (over 55 billion) disappeared after closing and reopening the game, leaving me with only 15 billion coins. I play exclusively on my cell phone, do not use Facebook, and no one else has access to my device. Despite being a frequent spender on the game, the lack of customer service is disheartening. I have tried contacting my VIP account manager at [redacted] through several follow-ups to no avail. Unable to get a response, I am now resorting to calling for assistance. I urge for a prompt resolution to enjoy playing again. For more information on my case, please refer to my VIP account manager. Sincerely, Vicki H.

I have been enjoying playing Hit It Rich for years. Recently, the game has caused me some trouble by removing a significant amount of money that I spent on purchasing coin packages. I bought numerous packages to engage in the Rich card collections game, almost completing the first round. However, when I logged in, my package count had drastically decreased on two occasions. Even after purchasing more packages to finish the first round and reaching status [redacted], my progress was halved to 55 in just two weeks. This resulted in losing the money spent on packages along with my card collections. I am requesting a refund for all the money I spent on packages since October. Although I believe I should receive a full refund, I am willing to settle for this month's purchases. I have taken screenshots of my collection progress post the game's actions. Kindly reimburse the funds. Email: [redacted]

Hello, I have encountered multiple issues in Farmville Tropical Escape. Items purchased disappear, item timers are significantly longer, and I am unable to obtain certain items. Despite using nearly [redacted] diamonds, I did not receive the items as expected. The cruise ship appeared briefly and left without interaction. Following a surge of over [redacted],[redacted] items, my game experienced disruptions possibly due to hackers. Despite attempting to resolve the problem on my end, I have been unsuccessful. As a result, my in-game progress has halted. Could the game be reset without losing any more progress? I have invested a significant amount of money in this game, and I am disappointed with the current situation. I am eager for a prompt resolution to this issue. I have images documenting these problems if needed for verification. I appreciate your immediate attention to this matter. Thank you. - Beverly

Recently in Farmville Tropical Escape, I've experienced issues where purchased items vanish, and the timers are significantly longer than they should be. Despite trying to obtain certain items, I'm unable to do so. There was a situation where a timer displayed 10 minutes but lasted 45 minutes, causing me to spend nearly [redacted] diamonds without receiving the products. The cruise ship also departed without interaction. Suspected hackers caused chaos after acquiring over [redacted],[redacted] items, leading to my game malfunctioning. I've attempted various solutions without success, hindering any progress with my existing tasks. I'm hopeful the game can be reset without incurring further losses. I've invested a significant amount into this game and wish to continue enjoying it without being deceived. It's crucial for these issues to be resolved promptly. I can provide images for verification if necessary. Please reach out to me at your earliest convenience. Thank you. - B.

I purchased items that vanished, and the timers were 20 times longer than they should have been. Despite spending nearly [redacted] diamonds, I didn't receive the items. Furthermore, I experienced issues with a cruise ship disappearing, likely due to hackers causing problems on the website. This occurred four days ago, and despite my attempts, the situation persists. My in-game progress has come to a standstill. I'm hoping for a game reset without further loss, as I've invested significantly in this game. I enjoy playing, but these problems are discouraging me from spending more money on it. I can provide photos for evidence if necessary. Please reach out to me promptly. Thank you. - Beverly

I am currently experiencing frustration with the player matching system in Farmville 2: Country Escape. At level 72, I am consistently placed in the County Fair groups with significantly higher-level players, making it impossible for me to compete. Despite reporting this issue multiple times, it has persisted through the last several groups, including my current one. My player ID is [redacted]2. I am seeking a resolution to this problem to ensure a fair and enjoyable gaming experience. I am hopeful for a response that addresses this issue and encourages me to continue playing and investing in the game. At this point, I find the game lacks incentive beyond participating in the boat race with my co-op. Your prompt assistance in resolving this matter is greatly appreciated.

Subject: Issues with Facebook Game Hello, I previously reached out for assistance and received an email confirming help, but unfortunately, the issues persist. Lately, things have become even more chaotic while playing the game. 1. When sharing a post, the only options available are to share with friends or only me. I prefer sharing with my FV group, but I have to manually change the settings on my timeline for each post, which is inconvenient. 2. Since two days ago, the game freezes when trying to share bushels, affecting my progress as I rely on sharing to make space for current game items. 3. I often can't access tractors from the drop-down menu and have to go to the garage instead. 4. I am unable to receive items from the panel or envelope gifts, leaving me stuck in the game. I understand the team works diligently, and I am grateful for that. Playing this game is a significant source of joy for me, and experiencing these issues is disheartening. Thank you.

I initially started playing on an Android phone about 18 months ago. However, due to health reasons, I switched to an iPhone and requested to transfer my account to iOS. After receiving mixed responses from NM support over the course of a year, I was finally instructed to prove ownership by providing an old purchase receipt, which I did. Following the account transfer, I received the cars, gold, keys, and cash from my previous account, along with additional resources for the garage value. Despite missing some items, I appreciated the merge. However, I faced issues on the iOS account like not receiving free fuel, RP, and missing parts. I typically earned around 1 million RP per season until I was unexpectedly banned this season without a clear explanation. As a dedicated player who relies on the game for entertainment during medical treatment and as a single parent, I am confused about the ban. I am willing to accept responsibility if I unknowingly violated any rules and would like clarification to avoid such mistakes in the future. It seems the ban may be related to the merged account, but I am unsure. I hope to resolve this matter promptly to continue playing without any issues. Thank you for your attention and assistance in this matter.

I was unfairly banned, and after you lifted the ban on my account, I am upset that you took away all my chips. I may have lost my temper due to something someone said to me, but I believe the punishment was too severe. I have been a loyal customer, purchasing from the Zynga store regularly. Please reconsider and restore my chips as I have always followed the rules of the game. I appreciate your attention to this matter.

I was unfairly banned but appreciate getting my account reinstated. However, I lost my temper due to the messages I received. Though I reacted poorly, the other person said hurtful things to me as well. I am upset that all my chips were taken away. It's okay to punish me, but stripping me of my chips seems excessive. I have been a loyal customer at Zynga store and can provide my purchase history. Please review my account and see that I have always followed the rules. I think you should reconsider taking away all my chips. I haven't attempted to access my account since the chips were removed. Kindly restore them and look into my game history. I have always been a respectful player, and I hope you understand my perspective. Thank you, Zynga.

I was recently banned from your platform without a clear reason. While I admit I may have reacted poorly in a conversation, the other party's remarks were equally inappropriate. Although I understand the need for consequences, the removal of all my chips seems excessive. I have been a loyal customer of Zynga, regularly purchasing from your store. I implore you to review my purchasing history to see my dedication to the game. Please reconsider and restore my chips. I have refrained from accessing my account since the ban. Kindly address this matter and understand my frustration. Thank you, Zynga.

I am a Farmville 2 player with the Facebook ID [redacted]94. I encountered two issues that I need help resolving. Firstly, when I tried to move my crafting kitchen, I ended up with duplicates as the original one didn't move. Now I have three kitchens when I actually need just one. The second problem I am facing is that despite posting for days to gather 5 oil paint palettes for my painting quest, I haven't received any. It seems my active neighbors are unable to send me the items when they click on the post link. I would greatly appreciate it if these issues could be addressed promptly as I require additional farm space and would like to complete the painting quest. Thank you in advance for your assistance.

Hello, I have been contacted by two different women informing me that my photos are being used in a fake profile. The impostor has taken images from my Facebook account. Both women were scammed for $3,[redacted] through a fake Words With Friends account. I was unaware of this game before. They were able to find my real profile and contacted me. After verifying my identity through a Skype video call, they confirmed I am the genuine Robert Prosser. I have discovered fake profiles on Facebook, VKontakte, Wamba, OK.RU, and WhatsApp. Most platforms have been cooperative except WhatsApp, which was unhelpful. They suggested my phone was stolen, leading to the compromise of my profile. I urge you to take action to remove the fake profiles and prevent further scams targeting vulnerable individuals, as the affected women have reported the incidents to the authorities. It is crucial to safeguard innocent users from such fraudulent activities.

I have concerns regarding the Spades Plus game, suspecting foul play and unfair treatment. I am seeking a refund as I believe the game is not operating in an unbiased manner. I would like information on the individuals responsible for this game. Please provide me with the names of those involved in running Spades Plus and the address of the operation. Thank you. K. Mondshour

I have received multiple bans in Dawn of Titans due to old pictures of me being used to create a false impression in chat. Despite serving a week ban twice and a month ban, I am now permanently banned without justification. If this ban is not revoked, I will seek legal assistance and protest against Dawn of Titans on social media platforms. It is frustrating to be punished without cause repeatedly.

My name is William C. Lecky, also known as William Lecky123. I want to discuss with management the deletion of my account while trying to play poker with a group. They refused to let me join, which angered me since I have played around 20 games there. Despite my rank of 6th, they excluded me. I had [redacted] million chips, purchased and won fairly. I will address this with my bank if I don't hear back. My username was Williamlecky123, and I will visit my bank on Friday morning if necessary. Thank you, William C. Lecky.