Zynga Customer Service Issues

Hello, I am experiencing a similar issue after playing CSR2 yesterday. When I tried to resume playing later, the game started from the beginning. I selected my cloud save, but the screen went black and the game crashed. Upon restarting, my saved game was gone, and only a new one was available. I have my ID this time, and maybe having a backup could help restore the game progress. I would appreciate a prompt response. Thank you, Alexander Ruetz

Dear all, I am reaching out on behalf of my brother, Emir Civic, whose account was recently hacked. The hacker used our father’s Mastercard linked to the account to make purchases in your game. This incident has caused a significant loss for our family as we are struggling financially and do not make online purchases. This unauthorized activity took place over the past two months. It is imperative that you refund the money that was mistakenly charged to our account. Failure to address this matter promptly will leave us no choice but to pursue legal action. I request a response by tomorrow. Thank you.

I have tried to communicate the best I can, but sometimes I struggle to understand everything in written form. I believe a phone call would be more effective. Please contact me at [redacted]. Email communication is difficult for me, and a phone conversation would be much quicker and more successful in resolving the issue with Zynga Games. I would appreciate a call back as soon as possible. Thank you.

I do not want a subscription, I do not intend to travel to Madagascar. I have attempted to go simply to prevent the Madagascar pop-up from appearing and the option to travel to other farms is not working properly. The system repeatedly prompts me to sign up for a membership, which I do not want. Now there is a wandering deer which is frustrating. I have been playing this game since its inception and I am now considering quitting because the constant annoying pop-ups disrupt my gameplay. Please stop the pop-ups. I only play on one farm and do not wish to travel to others. Stop the excessive marketing and sales pop-ups on my farm. Thank you.

I have been playing Spades Plus for over 5 years and have a group of friends I enjoy playing with. Lately, there have been issues with players getting banned from chat without explanation or a chance to defend themselves. This happened to a friend who was suddenly banned for 10 days while we were playing, with no inappropriate chat involved. Another friend was banned for 10 days as well, all without clear reasons or a fair process. It's frustrating that in a time when online games are a way to stay connected during social distancing, Zynga's actions feel unfair and punitive. Perhaps there's a misunderstanding due to language barriers among those monitoring chats. Regardless, Zynga should treat its customers with more respect and offer a chance for explanation or appeal. I am willing to discuss this matter with Zynga going forward. Everyone deserves to be heard, especially in a country where freedom of speech is valued.

Recently, my phone stopped working, and I discovered that due to some changes made by Cricket shortly before, my game Farmville Country Escape II was not backed up. I had been playing this game for over 4 years, making a lot of progress and spending a significant amount of money on it. I hope I can have it recovered and restored again. Thank you.

Hello Zynga, please help me, help me, please. I just opened my account with the email **([redacted])** and the password (........), which I can share privately. I just realized that my account has been suspended for token transfer, but I only wanted to transfer tokens to my Facebook account **([redacted])**. Please check for yourselves; you will see this is my first time doing this. I only wanted to transfer tokens to my personal Facebook account; I never do this with anyone else. This is the first time, I swear! Please check my account; it's the first time I've attempted this. I just wanted to transfer it to my Facebook account, thinking it was legal. I will stop now. Please help me; I am confined at home, not leaving, just wanting to play. I have bought a lot of tokens from the Play Store, over [redacted]€ (check it). I have been playing your game for a very long time. Please don't do this. It's the first time I've won [redacted],[redacted],[redacted],[redacted],000T. I just wanted to have a better gaming experience with Facebook. I am shocked, crying, and my heart is beating fast. Please, oh my god, please, please, please give me back the tokens. If possible, transfer them to the Facebook account **[redacted]**, or just give me back the tokens, please. Sincerely

Hello, my name is Frances Ellen Louise Ketchell, and I am urgently seeking assistance to have my Facebook account reinstated on Zynga Poker Texas Holdem. My account has been banned since 20/12/[redacted], and despite reaching out to Zynga Customer Support since that date, I have not received any helpful responses. I have been an avid player of this game for 10 years, and it is disheartening that my messages have been consistently ignored. During this challenging time of COVID-19 lockdowns, playing Zynga Poker was my source of entertainment, and now I am left without any other alternatives on Facebook. I sincerely implore Zynga Poker to reconsider and reinstate my account so that I can once again enjoy playing like other users. The lack of response to my repeated emails has been truly upsetting and unfair.

My Facebook account got hacked, resulting in loss of my chips in Zynga Poker. I visited the next day to resolve it, but my account is now in the negative. I'm trying to contact Zynga for help. In Words with Friends, there have been frequent ads appearing during my games, affecting my experience. While playing Gin Rummy to collect diamonds, I encountered difficulties. During a game in Spades Plus, a player used inappropriate language in the chat. My Zynga Poker account was suspended during a game with my husband in Gin Rummy. I request AirGenie ads be removed. I'm facing issues connecting my Facebook account to Zynga. A while back, I became a VIP in Farmville 2 after installation for a limited time, but the status was removed prematurely. My Zynga Poker account is suspended, and I need assistance in reopening it after playing for 12 years. Recently, I reported a player concern, and as a result, I got kicked out unexpectedly. There seems to be a billing issue of $**.** in Galaxy Casino Live. My user ID is [redacted]1.

Subject: Account Suspension Inquiry Hello Zynga Poker Support, I am writing to inquire about the recent suspension of my account under the name of James Nicholai Ellevera. I have always been a fair player and have never engaged in chip trading with other players. Playing Zynga Poker has been my source of entertainment especially during the current pandemic situation. I kindly request you to review my account and reinstate my chips. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you for your attention to this issue. Sincerely, J.N. Ellevera

I am looking for a valid phone number to address the issues I am experiencing with Words with Friends. I have tried every possible online solution without success. Can you provide a phone number where I can reach a live representative? I have attempted to contact [redacted] and [redacted], but I was unable to speak with a person. I have enjoyed playing this game for years, but I am currently facing problems that online support cannot fix. I need a working phone number to have a conversation with a real person, not an automated system. I am eager to continue playing, but I require assistance with the current issues. Kindly supply me with a valid phone number to connect with a live associate.

I have been attempting for months to resolve the issues I am experiencing with Words With Friends online. I kindly request a phone number that connects me with a customer service representative. Despite numerous attempts, the numbers [redacted] and [redacted] have not allowed me to speak directly with someone. I have been a loyal player of the game for years and am eager to have my concerns addressed. Your assistance in this matter is greatly appreciated.

Dear Sir, I am writing to report that my friend's Zynga Poker account, under the username [redacted], has been suspended with approximately 300T chips. It appears that the account may have been hacked. I kindly request your assistance in resolving this issue and allowing him to regain access to his account. The suspension error has persisted for the last 48 hours, and despite efforts, the account remains inaccessible. Your prompt attention to this matter would be greatly appreciated. Sincerely, Bhungani Pushkar

Hello, I am reaching out regarding my online poker accounts that have been suspended. I had [redacted] chips on my first account "Ali.hb," and suddenly it got blocked without any explanation. I have followed all the game rules accordingly. The same issue occurred with my second account, "Liljana Marku," as I found it at zero chips today when it was at [redacted] chips yesterday. I ask for an explanation as I have played by the rules and don't understand the reason for the block. Please contact me by phone at [redacted] or via Gmail at [redacted] Thank you.

Dear Mr. Frank Gibeau, I am reaching out to you because I have not received proper assistance from the Zynga Support team regarding my case. Unfortunately, they mishandled the situation where my [redacted] trillion chips were hacked. Despite providing all evidence I have, they have not been helpful. As a longstanding player, I kindly ask for your assistance in this matter. I have detailed everything in the email I sent to them with no satisfactory resolution, and it seems they are making excuses instead of addressing the issue. I did not lose the chips through gameplay, indicating a possible hack. I am growing increasingly frustrated with the lack of support I have received. I urge you to look into this urgently. If my chips have been hacked, I request that the responsible user be blocked, and my chips be returned. If this matter is not resolved promptly, I will have no choice but to escalate it through various channels. Thank you for your attention to this matter. Best regards, Shayan Sheikh

Subject: Account Suspension and Chip Deduction Issue Dear Zynga Support Team, I hope you are doing well. I am writing to address the suspension of my account number [redacted] due to the deduction of [redacted] trillion chips. Despite having honestly earned these chips, my balance now shows only 16 trillion, which is a significant loss. I have previously communicated that I have never engaged in any form of misconduct such as chip transferring, inappropriate gameplay, team play, or offensive chats on the platform. I have been a loyal player and have always followed Zynga's rules. I recently won [redacted] trillion chips in a game where I was threatened by an opponent who later falsely reported me multiple times. I reported this incident to Zynga for investigation. Additionally, I have raised concerns about the illegal purchase of chips affecting fair gameplay and the time it takes to find a seat in rooms. I respectfully request the reinstatement of my [redacted] trillion chips, which I rightfully earned through honest gameplay. I urge you to review my previous emails and gameplay history, which reflect my adherence to Zynga's guidelines and values. I look forward to your prompt response and resolution of this matter. Thank you for your attention. Best regards, A. J.

I am unable to access my game account under the user name "Pura Vida." I have not received the password reset email after following the instructions to log out on Friday morning and forgetting my password. Additionally, my standing score has not been updated to match my Games page score, which has occurred in the past. I have been waiting for over 24 hours for the reset email, doubting the reliability of the support. Please ensure my score is accurate and promptly send the reset email as your system claims, as I have not received it yet. I use an Apple iPhone SE2020 for this game. Email for the account is [redacted]

I need help transferring my CSR2 account to a new Google account with a new player ID. I followed instructions to start a new account with a new ID, but it has been five days since I provided my old and new player IDs, and I have not received any response. I have tried contacting in-game support and website support multiple times without any luck. I understand there may be challenges due to recent updates, but I urgently need this resolved as I am missing out on the season events, impacting my crew. I feel embarrassed being the admin in last place and unable to support my team. The reference number I received from website support is [redacted]. Please assist me promptly as I was promised a quick and easy process, which has not been the case.

I have been banned from the platform, but I believe it was unjustified as I did not engage in any inappropriate behavior. I am requesting evidence to support the ban. I suspect that a player I encountered may have falsely reported me out of spite for losing. I specifically recall a user named Kaci who I played against and did not engage with after they insulted me. I am disappointed in the lack of transparency in the banning process by Zynga. My reference number is [redacted]0. I am kindly asking for proof of any wrongdoing on my part before being banned. Thank you.

Hello, I used to play Zynga Poker many years ago without any issues. I have always played fairly, made purchases, and enjoyed the game legally. Recently, I believe there might have been a misunderstanding or unfair report against me as I have not engaged in any illegal activities. I kindly request to have my account access restored so I can continue enjoying the game as I have for all these years. Please review my account history as I have never had any problems and have spent money to enhance my gaming experience. I am asking for the chance to continue playing while being monitored if necessary. Thank you for your attention, I look forward to your response. My name is MERY and my email linked to Facebook is [redacted]. I hope my loyalty to the game is taken into consideration, and I apologize if there was any mistake on my part. Thank you and best regards.