Zulily Customer Service Issues

I previously sent an email outlining my payment for received items and refusal to pay for unreceived ones. I believe I have fulfilled my payment obligation. I have not received the two items on the bill, yet I received an email mentioning a $5 credit while the bill demands $13.50. I require a detailed breakdown before settling the $13.50. In the past, I encountered no issues with receiving items, although sometimes delayed. However, this time I never got the order I placed in early November, causing last-minute Christmas shopping stress. Feeling let down by this recent order. Thank you for your attention. -CJ Email: [redacted] Acct # ending in [redacted]

Hello, I am a loyal Zulily customer who has placed multiple orders recently. Unfortunately, when I tried to make another purchase last Friday, my password was not accepted. Despite knowing that I had used the correct password several times before, I encountered an issue. After contacting customer support, a helpful lady suggested changing my password by entering my email. However, I received an error message stating that my email address was undeliverable when attempting to reset my password. The support agent promised to send an email but it never arrived. They later informed me of a technical issue and advised trying again later. Despite my attempts on Friday and Saturday, I continue to face the same problem. I am hoping for a solution to regain access to my account soon. Thank you, N. Adams

I encountered issues with your system while placing my order, causing it to be processed twice, resulting in a duplicate charge on my credit card. I urgently need one order to be canceled, and one charge refunded promptly. Please remove the promotional offer from the customer service help line as I do not wish to sign up for it and incur additional charges, as they were unhelpful in resolving this matter.

Hello, my name is Candace B. I reside in Canada, and I have a question for everyone. I have used Smart Pay many times without missing a payment. However, why does it take me anywhere from 1 to 5 hours to locate it and use it successfully? I might have come across as foolish, but I am genuinely concerned! Initially, I add items to my cart and notice the Smart Pay option. But by the time I am ready to check out, the Smart Pay choices have disappeared. Even when I go to the payment section, it's not there, except for that one time I found it. Why does this happen? A month later, when I revisit with the same items in my cart, Smart Pay reappears. Why do I have to keep chasing it? By then, I lose interest in purchasing. Zulily has missed out on numerous sales from me due to this inconvenience.

Hello, I have been a long-time customer of Zulily. I made an online purchase and had it sent to my address in the USA. Unfortunately, I have yet to receive my items even though I received the order confirmation via email stating that it should have arrived by now. I have attempted to call Zulily, but none of the phone numbers available online appear to be working. Could you please assist me with this issue? If you have any alternative contact numbers for Zulily, I would greatly appreciate it.

I have been experiencing difficulties with receiving the correct return label from Zuiliy. Despite previous issues with incorrect labels and a lack of response from their customer service team, I was advised that Zuiliy would accept my returns. However, I am still unable to obtain the correct label to send back the items. As a long-time customer, I am eager to have this matter resolved promptly. The items I received are either too big, too small, or not of satisfactory quality, prompting my decision to return them. If this issue is not addressed soon, I will regretfully have to reconsider future purchases from Zuiliy.