Zoosk Customer Service Issues

On the morning of November 18th, I received an email that appeared to be from Microsoft, prompting me to change my password, which I did. Later, while visiting my Zoosk page as a paid member, I noticed numerous messages with a suspicious pattern. The messages suggested I had found love on Zoosk but redirected recipients to contact a friend, Michelle, via email. Realizing it was a scam due to receiving similar messages from multiple users and not being able to send warning messages, I tried to address the issue but found myself blocked by a Zoosk administrator. Despite contacting Zoosk, I feel misunderstood, especially since I believe I was hacked. I’ve had to involve my bank in resolving this matter and now request that my account be restored or for a full refund. Thank you, Laurel Chapman (initials L.C.).

I am concerned about the presence of Greg Voss on your website. I want to bring to your attention that Greg Voss is a problematic individual who frequents various dating sites using multiple email addresses. He typically avoids using photos but has been identified on Match and Meetville. Greg engages in deceptive behavior, creating both real and fake accounts to engage with women, particularly targeting those aged 18-25. Despite being a 41-year-old man with adult children, he manipulates women by portraying himself as sweet, romantic, and a victim of his past relationships. He lures them into sexting and sending images using texting and burner apps, only to disappear once his true identity is revealed. It is essential to address this issue to protect others from potential harm. Greg Voss can be reached at [redacted] and has used emails like [redacted], [redacted], [redacted], and [redacted] He is associated with Big Number One Motorsports in Homewood, Alabama, and resides in Adamsville, Alabama.

I attempted to buy the 3-month special for $9.95 a month. Unfortunately, my bank flagged the transaction as suspicious, leading to my account being frozen. By the time I resolved the issue, the special was no longer available at the $9.95 rate. Could you please investigate and see that I genuinely tried to make the purchase, but the bank declined it? I would appreciate it if I could still qualify for the special offer. Thank you, P. Jackson.

I applied for and paid for a membership, but accidentally added $99 worth of tokens to my purchase. I did not intend to order these tokens. I only wanted to pay for the $42 package. Please remove the $99 charge from my account and ensure that my purchase reflects only the $42 package. I value your service and look forward to continuing to use it. Please contact me to confirm the removal of the $99 charge. Thank you for your assistance. Kindly reach out to me at re*****@gmail.com.

I would like to cancel my subscription on your website to avoid future charges and confirm that no more payments will be processed by your company. I have concerns about the legitimacy of your site and suspect it may be involved in scamming customers. I am uncertain about when my paused subscription will end, but I am certain that I do not want to remain a customer. Can someone reach out to me to confirm that my cancellation request has been processed successfully and that there will be no further charges? Thank you, George.

I would like to cancel my subscription. Also, I had a conversation with an individual for about a month who attempted to extort money from me. His name was Richard Simms. He mentioned he was in Mexico working as a lumberjack and requested money urgently for machinery parts. I can't find his profile picture anymore, and I don't recall the name he used on the site.

I noticed that an additional $29.95 was deducted from my account only six days after activating my subscription, despite it being scheduled for a payment on 1/6/21. I have already canceled my subscription and request the $29.95 to be refunded promptly. It seems that someone within your organization mistakenly charged me again. I kindly ask for swift resolution and would appreciate being informed about the actions taken to address this matter. Thank you, and please keep me updated on the progress. You can also contact me at [redacted].

I tried to log in to Zoosk, and it prompted me to verify my email. However, I did not receive the verification notice. When I attempted to change my email address, I mistakenly entered the wrong one. Now, when I try to switch it back to one of my other two email accounts, it keeps saying they are invalid. I am unable to access my account even though I have a paid subscription. Can you please provide guidance on how to resolve this issue? The email associated with my account is [redacted]

I am having trouble sending messages since I am repeatedly prompted to verify my email. I have had this account for six months, but every time I attempt to verify my email, I do not receive the verification email from your service. I have checked my spam folder, but the email is not there. I have even tried deleting and reinstalling the app, but the issue persists. This sudden problem is hindering my ability to communicate with others on your platform. Please address this issue promptly.

I need assistance with confirming my email on the account. Although the email listed is accurate, I haven't received the confirmation email after requesting it to be resent. This issue is preventing me from verifying my email address. Please send me the necessary link using the information you have on file. I'd like to access my account one last time to delete my photos and profile details. The frequent solicitations from scammers on Zoosk have made me feel unsafe and I no longer wish to be an active customer. As the call center is currently unavailable due to COVID, reaching out through this platform is my only option to communicate these concerns.

I'm having trouble logging into my Zoosk account because I think I have forgotten my password. I am not receiving the password reset email from Zoosk. I use a Gmail account. Although I am still getting email notifications from Zoosk about people trying to contact me, I cannot access them. This issue has been ongoing for three days. Could you please advise me on how to obtain a temporary password from Zoosk and restore my paid service? Thank you, Alexis.

I am requesting a full refund. After researching a gentleman's phone number and preparing to meet him the following day, I discovered he was arrested for sexual assault and had his medical license revoked five years ago. I believe that men should undergo more thorough vetting procedures, and that women should be provided with last names. I am grateful that my son looked up his number before our meeting. While I acknowledge the opportunity for individuals to start anew, I would not wish for my daughter to date a doctor who has a history of sexually assaulting patients. I have since blocked him on my phone and deactivated my Zoosk account. Please reach out to me using the contact information provided below.

I'm unable to reply to messages with a heart or text. I've reported this issue to Zoosk, and received an email stating it was fixed. However, over 24 hours later, the problem persists. Whenever I try to respond to a like or message, a prompt appears requesting email verification. When I enter my email, it's deemed invalid. I've been patient so far, but my frustration with the Zoosk app is growing. The problem was supposed to be resolved, but it's ongoing.

I canceled my account in late March [redacted] or early April [redacted], but I am still being charged for it. There has been recent suspicious activity on my bank account and emails have been hacked. I have not used my Zoosk account and would like a refund for the charges. It is concerning that Zoosk still has my bank information on file even though I have not used their service. I had to log back into my account to deactivate it and remove the payment information again. I am hoping for a resolution from Zoosk Customer Service. Thank you. -Jess R. Cell: [redacted] Email: [redacted]

I contacted the main office this afternoon, and a representative offered me a free 7-day trial, assuring me that everything was included. After filling out my profile as requested, I spent the evening browsing through different profiles. I encountered an issue when trying to send a message to a woman who had shown interest in me. Despite multiple attempts, my messages kept disappearing, leading to a frustrating 45-minute ordeal. To my dismay, I discovered that I needed to pay to send messages and chat with other users. This situation needs to be addressed promptly. It's crucial to rectify this error as the woman might think I am ignoring her, which is not the case. I trust you will resolve this matter urgently.

I recently received a misleading message from someone directing me to another website for a free trial offer, which turned out to be a scam. I am fed up with these dishonest practices. I am deeply disappointed as I expected a complimentary Prime membership, and instead, I was hit with a charge for a trial membership. This experience has left me frustrated. I urge you to review my profile and address this issue promptly. This situation is unacceptable, and I expect it to be resolved satisfactorily. Thank you for your attention to this matter.

I have explained the issue before, and I am now frustrated with the situation. I hold a Doctorate in International Law. An operator from Zeus mentioned my membership was free with everything included for seven days, which was untrue. I demand my membership with all benefits for an extended duration. I am serious about this situation and expect a prompt resolution. I will not tolerate any games being played with me.

I need to inform you all about Greg Voss. He frequents various dating sites using multiple email addresses. Although mainly active in the United States, Greg typically does not upload a profile picture. It has come to our attention that he has authentic profiles on Match and Meetville, but he also creates fake ones. Greg is a 41-year-old father with an 18-year-old daughter and a 23-year-old son. He is a sex addict who exploits dating sites, chat rooms, and video chat apps to interact with women. Greg has a pattern of engaging with women aged 18-25, portraying himself as sweet and romantic while misleading them about his identity and age. He manipulates women into sending him pictures, often using text apps and burner numbers. Greg works at Big Number One Motor Sports in Homewood, Alabama, and resides in Adamsville, Alabama. Some of his known email addresses include [redacted], [redacted], [redacted], and [redacted] On Instagram, he goes by voss942. Let's work together to address this concerning behavior.

I am experiencing an issue with Zoosk. Yesterday, on 7 January [redacted], I decided to cancel my Zoosk subscription to prevent automatic renewal on 31 January [redacted]. During the cancellation process, I was offered a discount to extend my subscription by one month for £18.75. However, upon checking, I realized my subscription was only extended until 7 February [redacted], which means I paid for an extra week instead of a month. I feel misled and am requesting a full refund. Despite the terms and conditions, I believe customers should have a two-week cooling-off period for any contract. I am unsatisfied with the current resolution offering a refund of £12.75 and expect to receive a complete refund. I have reached out to Jasson D., Sejal M., and Erick B. regarding this matter.

I am looking to report an online predator who sexually assaulted and was abusive towards me. I have cut off contact with him. While I am unsure if he is still active on Zoosk, I am reaching out to all dating websites where he might be present. This individual targets a specific type of person, often individuals with daughters, and is known to move frequently between states. I have connected with two other women who have shared similar experiences. Upon learning of his return to Indiana, I felt compelled to speak up and take action against him.