Zoosk Customer Service Issues

I recently experienced the same issue. I contacted them via email for clarification but haven't received a response yet. They abruptly cancelled my account and mentioned a refund. I also have not violated any policies. I suspect my ex may be involved somehow. It's concerning as it feels like an invasion of privacy. This situation is incredibly bizarre, especially since I'm new to Zoosk and this occurred within a week.

Hello, I need assistance. I connected with a wonderful woman on Zoosk, but we hit a rough patch, and I briefly revisited the site. Despite deleting my profile, it still shows me as new. Can you please email me a confirmation that this was an error? This could help me reconcile with the love of my life. My profile title was "Trustworthy," and my email used was [redacted] Your help with this matter would mean the world to me. Just a quick note stating that my account has been inactive since last August and has now been removed would suffice. I'm reaching out for your assistance. Thank you, Craig Soubieski If you could reach out via [redacted] or [redacted], I would appreciate it. Thank you.

I recently discovered that my bank information was compromised, prompting me to check my bank statement thoroughly. The bank advised me to dispute any unauthorized charges and contact credit reporting agencies. My account is currently on hold for reimbursement purposes only. I am unaware of the Zoosk account number linked to the charges from October [redacted] through March 5, [redacted], as I did not make these transactions. I am requesting the account to be closed and reimbursement for the fraudulent charges over the past 6 months. I have filed a police report regarding this matter. It seems this issue occurred during my military training with the California Army National Guard. If necessary, I can provide my orders. You can reach me at [redacted] or [redacted] Thank you, Michelle Pearman.

I would like to start using my previous email, [redacted] Although I was advised to register with a new email, my old one keeps appearing in the email address bar whenever I open the Zoosk app. I am experiencing constant password reset requests with my new email, [redacted] I find the instant login uncomfortable due to the small font size, as I only have an iPhone and struggle to read the letters. I am unable to follow instructions well and prefer to go back to using my old email, changing the password to avoid this looping issue. Your assistance in resolving this matter would be greatly appreciated. Thank you, D.F.

I received a prompt from Zoosk to reactivate my account. Unfortunately, without reading it thoroughly, I mistakenly hit the activation button. After realizing my error, I immediately canceled my membership yesterday. I was shocked to discover the amount Zoosk deducted from my bank account. Currently dealing with a recent family loss, this additional stress is too much to bear. I kindly ask for a refund during this difficult time. Thank you, Joe.

I suspect my account has been hacked. I have changed my password twice and now require a reset link. I have noticed that emails are being sent from my account without my knowledge. Below is a sample of the message that recipients have been receiving, allegedly from me, since early this morning. Regarding Case #[redacted]5 or Case #[redacted]3, "I wanted to contact you on behalf of my close friend. Although it may sound unusual, my friend Christopher appears to have taken an interest in your profile. He is an entrepreneur and an engineer in the Petrochemical and renovation construction industry. He came across your profile while exploring online dating and found it intriguing. If you are open to it, he is keen to connect with you. He is not a user of Zoosk and would like to share more information and a picture with you. You can contact him at [redacted] I understand if this message feels inappropriate, and I apologize if I have caused any offense. Love has a mysterious way of finding us when we least expect it. As I have found someone special myself and will be leaving the site, I hope the same for my friend. Best wishes on your possible connection." March 27, [redacted]

I subscribed to Zoosk for a few months in [redacted] and met a great guy. Unfortunately, things didn't work out and now I'm thinking of re-subscribing. However, a lot of the profiles I see are the same as a year ago. The guy I was with recently is still on there, with a slightly different bio. I've noticed some profiles showing as "viewed" X minutes or days ago, including my ex's profile. I'm concerned that the site might be managed by bots and not real users. Before I re-subscribe, I have two questions: 1) Are most of the profiles still the same people from a year ago? 2) Is the "viewed you X minutes/days ago" feature real or managed by bots? Any help would be appreciated. -Lucy U.

Je désire un remboursement car votre site ne fonctionne pas. Je ne peux pas clavarder avec qui que ce soit. Lorsque j'essaie d'envoyer un message à monsieur X, on me demande de m'abonner pour le faire. J'ai dépensé 60 dollars pour rien. Vous devez soit rectifier l'accès au clavardage, soit me rembourser. J'attends une réponse en français, je ne parle ni ne lis l'anglais.

Hello, I hope you're having a good day. I am experiencing a troubling situation I need assistance with. It appears that my account has been compromised by a hacker. I was unexpectedly logged out of the site, something I never do, and now my password has been changed, rendering me unable to access my account. Despite clicking on the "forgot password" link on the Zoosk login page, it claims to have sent me an email, which I have not received. My name is T. Y., my email is [redacted], and my previous password was DOSrules. I enjoy using your site but will have to discontinue if this issue is not resolved promptly. My main priority is to regain access to my account. Your assistance in this matter would be greatly appreciated.

I noticed a charge on my bank statement from Zoosk. When I logged into my account, I realized I was billed for March and April, even though I haven't used the account since [redacted]. I'm confused about why I was charged as the account has been inactive for a while. Surprisingly, there are two charges on the statement. I'm seeking a refund for the charges on 3/6/[redacted] and 4/6/[redacted] since I didn't authorize them, and I'm unsure how the account got reactivated. Any assistance with this matter would be greatly appreciated. The email linked to the account is [redacted] Thank you, Franchesca

I am writing to express my distress regarding the hacking of my Zoosk account. Yesterday, I discovered that my profile had been compromised by an unknown person who sent misleading messages to individuals who had previously messaged me. These messages contained false information, causing confusion and embarrassment. Although I attempted to explain the situation to the recipients, the hacker blocked my messages, preventing me from clarifying the misunderstanding. Subsequently, my Zoosk account was closed by an administrator, leaving me unable to access it and resolve the issue. This violation of my privacy has deeply upset me, especially after a recent incident where an online connection asked me for a substantial loan, prompting me to cut off communication. I fear that these events may be connected. I am reaching out to Zoosk for assistance in rectifying this situation and protecting my account from further breaches. I urge prompt action to address this distressing ordeal and restore my account's integrity. Your swift response to this matter is crucial, as I find myself in a vulnerable position due to these unfortunate events. I eagerly await your assistance. Thank you for your attention to this urgent matter. Sincerely, Yvonne T.

I paused my account due to encountering numerous fake profiles on this website. I had an unsettling experience with a Zoosk Member who only goes by email as [redacted] This individual suggested I unsubscribe from Zoosk after we chatted in private. Though nothing offensive was discussed, it raised suspicion. I shared my phone number, and days later, I received an email demanding a ransom in exchange for keeping private information about me undisclosed to my contacts. I sought help from McAfee, and no malware was found. Even after blocking the person claiming to be "Sarah Moore," they disappeared from the platform. I reported the incident to Google. I'm unsure if this was a real person or a scammer. Please advise on how to address this concerning situation promptly. Thank you. AG

I suspended my account due to encountering several fake profiles on the website. One day, a Zoosk member with no name, but the email *****@***.com, messaged me and suggested I deactivate my Zoosk account. During our private conversation, which was not offensive but suspicious, I only shared my phone number. After a few days, I received an email from someone claiming to have private information about me and demanded a ransom to prevent them from sharing it with my contacts. I sought help from McAfee, who found no malware on my computer but advised against paying. Despite blocking the person and them deleting their profile, I suspect they are the same individual attempting extortion. I reported the email address to Google. I am unsure if "Sarah Moore??" was a real person, and I am concerned about the situation. I'm looking for guidance on how to handle my profile and subscription. I fear this individual may have a history of such behavior. I await a prompt response. AG

I had multiple accounts on your site but deactivated them over 3 months ago. I keep receiving notifications that women are interested in me, causing confusion with the lady I want to marry that I met on your site. The email alerts from Soosk are creating problems as I already deleted my account a few months back. Please confirm in writing that it's been over 3 and a half months since I last logged in. The site is showing activity I'm unaware of, including a different profile picture. I need assistance to resolve this issue as I don't want to risk losing my significant other due to these notifications.

Hello, I recently signed up for a one-month subscription yesterday afternoon. After reading the disclaimer that mentioned I could cancel within 24 hours if unsatisfied, I contacted customer service approximately two hours after signing up to request an immediate cancellation. I was surprised to find that the website only had a few actual members available for communication. I was under the impression that I could cancel within 24 hours and receive a refund. Although I attempted to cancel yesterday, upon checking my iTunes account, I discovered that my membership is still active. This inconsistency feels like false advertising to me. To address this, I had to contact my bank last night to halt the payment. Could you please assist me in promptly canceling my account? Any help would be greatly appreciated. Thank you, Lacey M.

Hi, I'm Faith, a member here. Sadly, my mailbox and network pictures got stolen, and my old Email [redacted] is no longer active. Please reach out to me at my new mailbox: cai6688yahoo.com. I'm puzzled as to why my web pictures were taken, and now I can't access my Zoosk account as someone is messaging on my behalf. It seems someone is impersonating me on Zoosk, urging others to click on a suspicious link. I'm eager for your assistance and response in my new email, cai6688yahoo.com. Thank you.

I would like to report that Greg Voss has returned to your site. It has been brought to my attention that this individual is using various email addresses and is active on multiple dating sites, not solely in the US. He often operates without a profile picture. On platforms like Match and Meetville, he sometimes uses his real information but also creates fake accounts. Greg Voss seems to exhibit concerning behavior, being a sex addict who frequents dating sites, chat rooms, and video chatting apps to engage with women. He is known to use text and burner apps to solicit photos from women, typically targeting those aged 18-25, despite being a 39-year-old man with children. Greg manipulates individuals by portraying himself as sweet and romantic, only to vanish once his true intentions are revealed. To address this issue, action should be taken against Greg Voss, notably employed at Big Number One Motor Sports in Homewood, Alabama. He resides in Adamsville, Alabama, with a confirmed phone number [redacted] and utilizes emails such as [redacted], [redacted], [redacted], [redacted] Additionally, he is active on Instagram under the username VOSS924.

I was promised six months ago that my account would renew at 50% off the 6-month Subscription, which should have been $37 or less. I recall the representative mentioning $31 or $32. However, my card was charged the full price without any regard to the agreed discount. I have decided to permanently cancel my subscription and request an immediate refund to my debit card. Despite the customer service representative's assurance, my trust in Zoosk has been eroded. Please refund my debit card promptly. I will await a call confirming the reimbursement after 9 am CA Time. My screen name is "NoTatt-Beard-Earring" with the phone number [redacted]. Zoosk, please deliver on this refund without any excuses. I have learned my lesson and will not rely on Zoosk for any future services. Kindly contact me via text or phone with the refund confirmation around 9 am. Disappointed in Zoosk.

I encountered an issue with my Zoosk password not being accepted. The email sent for a password reset resulted in the loss of all my profile information, contacts, messages, and purchased coins. This has disrupted my connections with nice people I was conversing with. It is upsetting to have lost all this data due to a password change. I am seeking to either regain access to my account with all information restored or receive a refund for the money spent on the platform. You can reach me at [redacted] or on [redacted].

I recently had a concerning encounter with a male member on your platform. Initially, our interaction was going smoothly, but unexpectedly, he began sending me threatening and abusive messages that were unsettling. I work as a counselor, and it was clear he was expressing extreme anger towards me. The messages included disturbing content suggesting self-harm. Despite my attempts to end communication, he persisted in sending harmful messages. The situation escalated to the point where I had to involve law enforcement to prevent further contact. This individual, who identified himself as Donald from Hampton, exhibited deeply troubling behavior. I am requesting a refund for my one-month membership fee as my experience was distressing and unwarranted. I also urge you to take action against this member to ensure the safety of others on your platform. For further communication, kindly reach out to me via email, but I would prefer to speak with a supervisor. Thank you.