Zipcar Customer Service Issues

Dear ZipCar, I am concerned about unauthorized activity on my account. I have noticed billing charges of [redacted] pounds that have been declined, even though I have not booked any cars recently. The only recent booking I made was on 08/14 from Warren Street, which I paid for as usual. Despite this, I continue to receive notifications for payments I did not authorize. Currently, I am overseas in Tunisia and I am unable to access my account to investigate these charges further. Whenever I try to log in, I receive an error message prompting me to log in again, and even after resetting my password, I am still unable to fully access my account. This situation is frustrating, especially since I am unable to contact ZipCar due to the international call restrictions from Tunisia to London. As a regular customer, I seek your assistance in resolving this issue promptly. I value our relationship and hope to regain my trust in your services. Best regards, Salem M.

It seems like you may be dealing with misleading individuals claiming to be affiliated with Zipcar. I previously enjoyed being a Zipcar member and found their services to be reliable. However, I recently encountered a concerning situation. I received a text offering $[redacted] to display Zipcar stickers on my van. After responding, I awaited a response for weeks. Subsequently, I received a $3,[redacted] check via FedEx, instructing me to deposit it and respond to activate the process. The unclear instructions mentioned a forthcoming contract and the possibility of receiving only $[redacted] while paying the rest to a decal installer. Despite attempts to contact them via email and phone, no responses were received. The return address provided varied between CA and OH, adding to the confusion. The lack of transparency, unprofessionalism, and unresponsiveness of the individuals involved raise suspicions of dishonesty. This behavior does not align with the professionalism I associate with Zipcar. Best wishes, John W.

I had $[redacted].65 in Zipcar credit and spoke with a representative regarding refunding it to my account. After being told it couldn't be done, I asked for a supervisor but decided to call back later. When I spoke to another representative, my $[redacted].65 credit disappeared, and I mentioned that I was charged $[redacted].21, even though I returned the car before 9 am and the billing amount on my end is $[redacted].31, leaving me owed $[redacted].35. I kindly request for the refund to be processed back into my account, please 🙂.

On Christmas Day, Dec. 25th, I rented a Nissan Sentra from the location on 2nd Ave West + Thomas Street in Seattle. After driving to Tukwila, we encountered issues with unlocking the car later that evening, which customer service was unable to resolve remotely. Despite emailing a list of the Christmas presents left in the trunk, we were unable to access them. Although informed on Dec. 30 that the car was back in its original spot with the presents inside, they were missing when I arrived. Despite numerous emails sent following up on this, there has been no response. In addition, on New Year's Day, I received an unexpected text from A-Seattle Towing regarding the car being in Tukwila, untimely as it had already been back in Seattle. I am seeking assistance from a supervisor to locate my missing items or seek proper compensation.

As a dedicated Zipcar member, I encountered a concerning situation while driving in Medford, MA on 02/05/23 at 2:15pm. I observed a Zipcar with Ohio license plate #JTB4320 being driven erratically on High Street near Essex Street. The car was a dark gray 2-door or 4-door vehicle with the Zipcar logo on its side. The driver's behavior was indecisive at a stop sign where I managed to note the plate number. I felt compelled to report this incident to ensure the safety and reputation of Zipcar. Thank you for addressing this matter promptly.

Hello! I signed up for a Zipcar account today but got suspended shortly after. I believe it's because my license is listed as a probationary "not real ID." Last month, I tried upgrading to a real ID at the DMV, but they required more proof of address which I couldn't provide at the time. It's my 21st birthday today, and I was looking forward to using Zipcar. I talked to customer support, who mentioned they hope my account will be approved. However, my account got suspended before I could even book a car. I'd like to resolve this as I was charged for the application but haven't used any services yet. Thank you!

I contacted customer support regarding my account review being denied. The representative, Luis, informed me that it was a final decision and no changes could be made to approve my account. Despite explaining my situation, he spoke over me and did not listen. My account was declined due to a declined card, and when I inquired about updating the card, he initially declined. Shortly after our call, I received an email allowing me to update my card, revealing that Luis was not truthful. Despite requesting to speak to someone more knowledgeable about the policy or to be transferred to a manager or legal team, he refused and tried to end the call abruptly instead of seeking a resolution.

Hello, I am writing in regards to an overcharge issue with my recent zip car rental. I had booked the zip car from 7-10 PM and requested a 30-minute extension. Despite paying for the extension and accepting the charge, it did not go through, and I was instead charged a $50 late fee. I am unable to afford this additional charge and kindly request to be billed for the 30-minute extension that I originally requested and paid for. As I was only 13 minutes past the initial return time and had followed the necessary steps to extend my rental, I believe I should be refunded the $50 late fee. Please contact me to address this matter promptly. Thank you.

Hello, I am Jehnea Mirro, and I need help with an extra charge on my recent Zipcar rental. I initially booked the car from 7-10 pm and extended it by 30 minutes, paying for it and accepting the extension. However, the extension suddenly disappeared, and I was charged a $50 late fee. I cannot afford this fee, especially when I only went 13 minutes over the agreed time due to the extension I had paid for. Could you please rectify this situation by reimbursing the $50 late fee and charging me only for the 30-minute extension I originally paid for? Kindly get in touch with me to resolve this matter promptly. Thank you.

I reserved a car for April 1, but when I arrived at the pickup location, the car was missing. Despite contacting customer service for help, they were unable to locate the car or determine when it would be returned. After waiting for over 30 minutes, the car still hadn't arrived, causing me to miss an important interview. I declined to reserve a different car as it was too far away. This is not the first time I've had issues like this with Zipcar, and I am frustrated with the lack of proper support in such situations. I believe I should be compensated for my lost time and missed opportunity.

I am looking to rent a car through your service, but I do not possess a US driver's license. However, I do have a translated version of my Chinese driver's license that is approved by the Maryland government. I would like to know if this translated license would suffice for renting a car from Zipcar. If it is acceptable, could you please provide me with the necessary steps to rent a car using my translated license? I appreciate your help.

I was charged a late fee for being 12 minutes past my rental return time. I tried to extend my trip but the system kept giving me errors, leading to the late fee. Additionally, I was charged $16 in tax for my May 1st rental, when it should have been $7 based on previous rentals. The app and help site state taxes should be charged at booking, not increased later. I also paid $15 for an extension and $66 for the late fee and possible tax, although I had already paid the tax during booking. It's unclear why I was charged $16 extra on my rental.

I made a booking for a car rental on the 3rd of May from 8:30 PM to 10:30 PM. However, the car was already booked from 7:30 PM to 8:30 PM, which delayed my use. I have attached the email confirmation showing my intended booking from 8:30 PM to 10:30 PM. The Zipcar app displayed my reservation from 7:30 PM to 9:30 PM, conflicting with my actual booking time. When I tried to extend my trip around 10 PM, the app wouldn't allow it, thinking another person had reserved the car from 9:30 PM to 10:30 PM, which was actually my booking. Despite my efforts, the app charged me a late fee from 7:30 PM onwards due to this error. I contacted customer support but couldn't get assistance. I am seeking a refund for the late fee and the incorrect trip time charged. Thank you.

Recently, I used a Zipcar along with my friend G.Q. and during our trip, we considered being late so I contacted the number on the card inside the car. They advised us to extend the rental if it was possible to avoid a late fee. I managed to extend the rental for $6.47 shortly after. However, even though I extended the rental successfully, I was still charged the late fee a few days later.

I rode on a Zipcar last week with my friend G.Q. and was given the option to extend our booking when we thought we might be late. Despite extending for 30 minutes for $6.47, I was still charged the $50 late fee. I am seeking assistance with this issue.

I have reached out to customer service multiple times without success in updating my payment method to avoid my account going to collections. I've been unable to utilize my account and have been instructed to wait 3 to 5 days after each email I send. This ongoing issue has persisted for over a month with no resolution in sight. Recently, I received a threatening email about my account potentially going to collections despite my attempts to pay. It's frustrating to be paying for a service I can't even use. The level of customer service I've received has been extremely disappointing, as I've sent numerous emails without any acknowledgement.

Hello, I regret to inform you that I had to return a Zipcar late a few months ago because of an unexpected medical emergency that was beyond my control. While there may have been a couple of previous instances, this final delay was directly related to the emergency, for which I can provide documentation. Earlier, I spoke to a representative who assured me the only consequence would be the late fee, as usual. I am hoping to explore the possibility of having my account reinstated or being able to open a new one. I am prepared to provide any required documentation to support my case.

I signed up initially using one email for a free trial and later discovered a student membership offer. I deleted that account and tried using my student email, hoping to still qualify for the trial, but I couldn't apply the promo code. Now, I can't reopen the original account and need management's help. Can you assist with this situation?

Good afternoon, I'm Christian Delacruz. I recently opened a membership with my driver's permit while waiting for my license to arrive. I now need to update my account with my license, but my account isn't approved. Customer service informed me they couldn't help. I'm dissatisfied and seeking assistance. I hope either my account can be updated with my license or that my current account and membership can be deleted, allowing me to start fresh. Zipcar came highly recommended, and I was looking forward to using it. Please advise if there are any solutions available. Thank you and have a great day.

I located the Zipcar at the Cerro Vista Apartment Parking garage, but it was not parked in the designated spot on Cerro Vista Circle. As a first-time user, I returned the car to the third floor of the parking garage where the previous user left it. I wanted to make sure it was in the right location.