Xbox Customer Service Issues

I tried out the Xbox iCloud service today to play Fortnite mobile on my iOS device. However, I soon realized that I had linked the wrong Epic Games account to my email, [redacted] Currently, I have two accounts under this email, one with the ID wedgedbike, which I changed to RGUK15. This has caused issues as my Fortnite console account also uses RGUK15 as the ID. To transfer my progress from the console to mobile, I need to link the correct Epic account, RGUK15. I have submitted a request to have the wrong account deleted and now, when I try to access Fortnite mobile, it shows the message: "UNABLE TO LINK YOUR ACCOUNT TO XBOX LIVE. TRY AGAIN LATER." What steps should I take to link the correct account and delete the one with the ID wedgedbike?

I am a huge fan of Rock Star! I am 65 years young. After my children's father passed away in January, my kids gave me an Xbox One. I started playing GTA V with them because I was heartbroken over the loss of my husband. It kept me connected and helped me cope with his passing. I made new friends my age who play. My online session froze on 5/14/22. I tried to fix it on my own, only to make it worse. I called my son, and he said I should have called him before trying to fix anything. He suggested I explain what happened to my account. I would appreciate a call to help guide me in recovering my account. I am not savvy with New Age Electronic Systems. Please respond. I would really like to restore my Microsoft Account on Xbox Live for my GTA account that I accidentally deleted. My gamer name is "Hey maa #[redacted]." Thank you.

I made two transactions of $17.99 each on the same day and did not receive the products. I understand the no refund policy, but I am missing [redacted] apex tokens worth $35.98. Despite being told the issue was fixed, I still haven't received the in-game currency. I can provide proof of purchase with dates and times. I've been caught in a loop between EA and Xbox support for four days with no resolution or compensation for the inconvenience. I am frustrated with the back and forth communication and lack of progress in resolving the problem. It's frustrating to go through so much trouble without getting a response or a solution.

I recently purchased a digital game from the Xbox store, and unfortunately, it has been crashing, lagging, and running very slowly in all modes. While I understand that games may have bugs, it's unacceptable for me to be denied a refund by Microsoft so quickly. I have tried reinstalling the game twice, but it still doesn't work. I have attempted to request a callback, but the system seems to be experiencing issues, preventing me from speaking to an agent. I am considering buying the CD version in the future if this is how customers are treated. I was hoping to get a refund so I could purchase something else from the Xbox store that functions properly. Can you please look into this matter and assist me in obtaining a refund?

I renewed my Xbox Live account on April 1, [redacted], for the year. I decided to try the Game Pass for one dollar for the month and ended up letting it run but did not renew it after the month ended. Unfortunately, this cancellation affected my Gold subscription, which I had just renewed in April for the whole year. I would like to request for my Gold subscription to be reactivated for the remaining ten months that I still have left from the $59 I paid on April 1, [redacted], for a full year's subscription. I have been a loyal Xbox Live subscriber since the beginning, maintaining my account without delays for the past 19 years. Given my long-standing history with Xbox, I believe reactivating my Gold Subscription would be a fair resolution to continue enjoying Xbox Live games.

On June 18, [redacted], I bought a 1 month Ultimate Membership Game Pass at GameStop. When I received the code and entered it on live.xbox.com, the confirmation screen indicated that I successfully redeemed the code for the 1 month Ultimate Membership. However, when I checked on my Xbox console, it still displayed that my previous Game Pass Ultimate subscription expired on June 9, [redacted]. Today, I tried canceling my old Game Pass Ultimate to check if the new Membership would show up, but now both the console and website are showing that I don't have a Game Pass Ultimate Membership. I need assistance in activating the Game Pass Ultimate Membership code I purchased.

On Wednesday night, June 22, [redacted], when attempting to play Xbox, I encountered an error message indicating unusual account activity endangering my credentials. Unfortunately, I no longer possess the phone number linked for verification, complicating the process. Despite attempting to verify through a contact email and providing accurate details, the verification to confirm my ownership failed. The last resort seemed to be contacting Microsoft but the phone number is unresponsive, directing me back to their website. With a longstanding account of 6 years, retaining access is crucial, yet the inability to initiate a call from the help page due to login restrictions adds to the frustration. The situation appears to have reached an impasse, leaving valuable account access uncertain.

I am seeking assistance in recovering a childhood Xbox Live account. The account was created when I was young and got lost over time. I have the account now, but I cannot access it due to a forgotten password. I have tried the automated system with no success. I am hopeful to connect with a human representative who can aid in the account recovery process. Below are details that can verify my ownership: Mother's Information: Name: Cleo/Cleopatra McNamara/Craker Date of Birth: 06/26/[redacted] Location: United States, Texas My Information: Name: Alexis Stanford/McNamara Date of Birth: 02/09/[redacted] Location: United States, Texas Account Name: MariUnichi222 For assistance, please contact me at [redacted]

Subject: Refund Request for Xbox Game To Whom It May Concern, I am reaching out once again regarding my refund request for the purchase of the game "DOOM (BATTLEMODE)" on June 2, [redacted]. I inadvertently bought the multiplayer version instead of the single-player game. Due to being out of the country, I was unable to address this issue promptly and only realized the error upon my return on the 17th. I understand the policy specifies a 14-day refund window and minimal playtime. Despite being one day over the limit, I have not played the game at all. I am seeking a refund or assistance in gifting the game to a friend or family member, as I have no intention of using it. If a refund is not feasible, I kindly request guidance on how to completely remove the game from my console due to the distress it causes me. I appreciate your attention to this matter and hope we can find a satisfactory resolution. Best regards, H.A.

My account on my Xbox One was recently deleted by my friend who refuses to give me the password to prevent this deletion. He initially created the account for me before I owned an Xbox, and I had been using it for the past two years without any issues. However, recently, he started to distance himself from me without any explanation. Despite being away for a week and unable to have any negative interactions with him, he decided to block me, change the password, delete the account, and cancel all subscriptions associated with it. I am reaching out for help to prevent the deletion and retrieve the password for my account, TomoCross7225. Losing this account would mean losing days and weeks of progress, a significant amount of money spent, and all my achievements. Please assist me as there are only 28 days left before the account is permanently deleted, and I am desperate to avoid losing all the worlds and progress I have made in various games.

I am having trouble signing in due to the two-step verification being linked to an old phone number. Despite setting it up, I am unable to access my account as the information is outdated. I changed my username and password, assuming I wouldn't need it often. My Xbox is broken, and I have invested heavily in Microsoft products. Unfortunately, I am getting automated responses without any human support or contact numbers to address my issue. The lack of assistance and reliance on AI is frustrating, especially as someone who has been a long-time customer. I am in need of a representative to resolve this matter as I am not a minor attempting unauthorized access. The situation feels absurd as I am unable to utilize my new Xbox and am stuck in a loop without proper guidance.

I am trying to transfer ownership of some digital games from my son's account to mine on our home XBOX console. Over the years, I bought numerous games for my son under his account for him to play at different locations. Now that he has moved out and wants to set his own "Home XBOX," we need to figure out a way for the younger kids at home to keep playing these games. They were purchased for my son, and we don't want to lose access to them. How can we transfer some game licenses back to my account so that the other kids in the house can still enjoy them?

Yesterday, my account was hacked, and the hacker changed my password and phone number. Despite numerous attempts to recover my account, I have been unsuccessful. I still have the authenticator app on my phone, which may be helpful. However, now it seems like my Microsoft account doesn't exist. The email linked to my Microsoft account was [redacted] Through the authenticator app, I can see the hacker's email is [redacted] I have made purchases and played on my Xbox [redacted] under the ID ptuxino, enjoying games like Minecraft and Call of Duty. I urgently need help to recover my account as it holds many valuable items that I cannot afford to lose.

I've been trying to get in touch with Microsoft for the past couple of days. Whenever I reach the virtual assistant to provide the additional information requested, an error comes up stating a problem on Xbox/Microsoft's end, preventing me from receiving a callback from Xbox support. My inquiry to Xbox support is to check if they still have spare parts for an Xbox Series 1 elite controller (Model [redacted]), as I recently received one from my neighbor who got it from her father. I also want to inquire about an official replacement battery cover. However, this issue is hindering me, and I find it frustrating as my health conditions limit my ability to contact Xbox UK support through other means.

My Xbox Live account was recently permanently banned due to an issue that I do not recall or something I did not do. I kindly request that the ban be reduced to a 1-2 month suspension as I am unsure if I may have unintentionally violated the terms of service. If I have indeed broken any rules, I am willing to accept the shorter ban period. This is my first enforcement action on my account, and I would appreciate if the ban were not permanent. My account username is Nightxwalker35.

I've forgotten the password to my account, and the movie I saved it with was on my old broken phone. I'm unsure what to do as I've also forgotten the email password linked to the phone. This situation is stressing me out, and I've tried everything I can think of. You are my best hope at recovering my account. I still have the same phone number and Xbox [redacted] slim with the stickers intact. Please assist me with this issue.

Yesterday, my child's Xbox account was unexpectedly suspended, and we are unsure of the reason behind it. Despite numerous attempts to request assistance, we have been unable to receive any information or clarification regarding the suspension. This situation has been perplexing as my child has been an active player for years without any previous issues. The inability to communicate with Xbox support or understand the cause of the suspension is frustrating and unjust. Any support or guidance in resolving this matter would be highly valued. Thank you in advance for your help.

My Xbox One account has been compromised, and I am unable to access it as the hacker has changed my phone number and email along with the password. Despite attempting to contact support, the calls get disconnected after 5 minutes. The gamertag of my account is "Elijalh," and the unauthorized user is attempting to make purchases, resulting in a loss of nearly $10. I am concerned about losing access to my account, which holds sentimental value as I have had it since childhood. I am hoping for a swift resolution to this issue. If necessary, I can provide the previous account details that were altered by the hacker.

I recently moved and when trying to set up my Xbox, I couldn't remember my password for my original account where all my games are stored. After attempting verification, I faced issues with details such as an old debit card number and a changed phone number for receiving a verification code. Consequently, I unintentionally created a new account using the email address provided for verification. This has left me unable to access the games I paid for. I am unable to reset my password due to these obstacles, and also noticed that the email address the resolution is being sent to is not my Microsoft Outlook email, complicating matters further. I wish to speak with a human representative to find a solution to this frustrating situation.

I'm experiencing a serious issue with a person who owns a Microsoft account with the gamertag ZAOEHN. They continue to send harassing messages, using profanity and making threats. Despite reporting these messages, it seems no action has been taken against them. I feel concerned about their potential to access my IP address and their behavior online. I believe enforcement action should be taken against this individual for their inappropriate conduct.