X Customer Service Issues

Dear Customer Service Team, I am writing to inquire about the issue with my account. Recently, I discovered that my account was locked because my birth year was incorrectly set to a date prior to when I turned 13. My actual birth date is August 14, [redacted]. I am a verified user and my account was initially created to follow international athletes, as I am a Paralympian. When the account was set up, I was 12 years old and the process was managed by my parents using their devices. I am deeply disappointed with the service as my account is crucial for maintaining communication with my sponsors as part of my athletic career. Failing to resolve this promptly could lead to breaches in my contractual obligations. I urgently request that my account be reinstated as it plays a vital role in my daily professional life. Thank you for your attention to this matter. Sincerely,

Hello. I am reaching out regarding my daughter's Twitter account. When setting up the account in [redacted], I inadvertently entered her birth year as [redacted] instead of [redacted] due to my arthritis affecting my joints. Amy is a paralympic swimmer with a substantial following she uses to promote her sponsors and charities. I managed her account when she was younger with the necessary parental consent as advised by sports governing bodies. Despite being verified with notable athletic achievements and charity work, her account has been disabled. Kindly reinstate her account promptly so she can resume her important advocacy. I acknowledge my mistake and the challenges I face using keyboards. For any inquiries, please contact me directly.

My account @CoreyLMJones was locked at the end of July [redacted] because it was created before I turned 13. I submitted my ID to prove my current age and have waited for Twitter to grant me access back. Despite promises, the process is dragging on. I work for GOP Campaigns in California, managing 4 congressional campaigns, and need access to network with constituents. Not being able to use my account has hindered my work and compromised the campaigns I support. I urge Twitter to reactivate my account promptly to allow me to fulfill my responsibilities. I've been understanding, but the process must be expedited. Thank you for your attention. Corey J.

I have been dealing with harassment from an individual (@SincerelyRW) for months now. Despite involving the local police numerous times, they suggested contacting Twitter since the harassment is happening on their platform as well. I have reported the situation to Twitter, but it seems like no action has been taken. The person has gone as far as posting my personal information, including my address, phone number, and photos of my loved ones, to incite their Twitter followers to harass us. Additionally, they have shared private photos and videos of me without my consent. Despite my pleas for them to stop, the harassment continues, causing me significant emotional distress and anxiety. I urge Twitter to remove this person's page as soon as possible to prevent further harm to me and my family.

I require assistance with my Twitter account. It was suspended because I changed the birthdate year to [redacted]. I created the account in July [redacted] under parental supervision but only started using it in [redacted]. When updating my personal information to reflect my current age of 17 turning 18, my account was suspended. I tried to submit a support ticket but mistakenly chose the wrong option. My parents are hesitant to provide their information online due to this error. I solely use Twitter and occasionally Instagram, so I am eager to regain access to my account. Any help would be greatly appreciated. Thank you.

My account, @hisnamesvon, was disabled and deleted when I tried to correct my age. I mistakenly set it incorrectly when creating the account, but couldn't change it. I only realized after trying to change it that I had already used up my one-time change. Surprisingly, I was able to modify it later, so I wanted to update it to reflect my true age accurately. However, I was disabled for violating Twitter's policy on creating accounts under the age of 13. I am actually 17 and made the account some years ago. I believe I was already over 13 when I created it, and I only recently started using Twitter frequently this year. I just want my account to be enabled again.

Hello! My account is @shira_cohn, and unfortunately, I made a mistake creating it when I was twelve, even though I only started using it at 14. I changed my birthday randomly and got my account disabled. In response, I submitted my information and an ID picture to prove I am 17 now. After that, I got an email confirming my account would be reactivated soon. It has been a few weeks, and I still can't log in. Twitter was my favorite social media app, and I'm really upset about not being able to access my account. Is there any way to help me regain access? Thank you! - S.C. [phone number redacted]

I experienced severe cyberbullying on Twitter from a whole fandom, with ongoing efforts to harass me. Despite blocking [redacted] accounts, they persist in trying to reach me. The issue that is most troubling is a slanderous thread created about me. I've reported it multiple times and enlisted others to do the same. Twitter has deemed the tweet not violating terms, although it involves targeted harassment, slander, and bullying, necessitating its removal. I am willing to provide the account and link again, as I seek action against this harmful behavior. The stress from the thread has led to panic attacks and nightmares, impacting my mental health. Removing the thread would offer closure and aid in my healing process.

My account was recently locked due to an age restriction because the date of birth was incorrect. I have submitted multiple forms of ID to resolve this but have not received any updates from your team yet. Unlocking my account is crucial as Twitter is essential for my university course starting in 3 weeks. It's necessary for sharing ideas with classmates and keeping up with events. I kindly request a swift resolution so I can regain full access to my account before the semester begins.

I recently attempted to update my birthday on my Twitter account, resulting in it being locked. I had created the account when I was under 13; however, I want to clarify that I did not use it for the first two years. I am now 18 years old, and this situation is incredibly frustrating. I rely on this account for my business and restarting is not an option. I recognize the error, but I believe this issue needs to be addressed as many others are facing similar challenges. I urge for a resolution to this matter to regain access to my account.

Hello, I am with Jan Marini Skin Research, Inc., and we have been the owners of the Twitter account @janmarini for some time. Recently, we encountered an issue where we could not access the account to announce a new product. Upon further investigation, it appears that someone from Thailand is currently using our handle. We suspect that our account may have been wrongfully terminated or hacked. We are requesting assistance to close the unauthorized account and reinstate our official Twitter account as we hold the Jan Marini trademark. This situation has caused a significant disruption to our business operations. Thank you. Regards, J.H. - VP and General Counsel at Jan Marini Skin Research

We are a company that offers Applicant Tracking services to our clients. Our various Twitter applications have been functioning well until recently when we began encountering an invalid callback URL error while attempting to post tweets on behalf of our clients. Despite setting up a developer account, we have been awaiting approval for more than two weeks now. This delay is preventing us from posting tweets for our clients. We are seeking assistance in resolving this issue promptly so that the callback URLs in our apps can resume working correctly. Thank you, B. Johnson

I have an EPO against my ex-girlfriend. A few weeks ago, she followed me on Twitter, which I found concerning. I blocked her but didn't document it. Recently, I discovered she moved into a house right behind mine. I filed a violation of the EPO since she got so close. Strangely, she then blocked me on Twitter. I need to find out when she started following me to strengthen my case. Unfortunately, I can't access this information due to being blocked. Her Twitter handle is @ali_jane1, and her full name is Alison Jane Lakritz. Any help in obtaining this information will be greatly appreciated as I aim to stop her from continuing to harass and stalk me in real life.

Hello, I am reaching out regarding the suspension of my Twitter account, @pinkqueentingz, on August 31, [redacted], for copyright infringement. I was not given sufficient time to delete the violating tweet despite my willingness to do so. The Take Down Notice was received at 11:39 A.M. and my account was suspended by 11:40 A.M. I encountered the video on Instagram, saved it, and shared it on Twitter with credit to Ellen. I never claimed ownership of the video. My Twitter presence has always been about positivity, sharing daily inspirational content. I have requested Maria Brasco to retract her report but have not yet received a response. Twitter, I am seeking guidance on how to address this matter further. Thank you.

I am having trouble accessing my Twitter account because of the new age restrictions. It's odd because I am 14 years old and my birthdate is December 21, [redacted]. I would really appreciate it if this issue could be resolved promptly so that I can regain access to my Twitter account. I am concerned about losing all my account information. My username is @ItsDeaconHere. I have already submitted a form, but I am uncertain if it will be enough to address the situation effectively.

I am trying to set up a Twitter business account. Initially, I used my personal email, [redacted], and attempted to change the name to my company, JNe Writing Group LLC, and the company's birth date to August 13, [redacted]. Unfortunately, the account is now locked. I aim to connect with potential customers. When I first registered using [redacted], I provided accurate information and saw an option to advertise, but each time, it indicated that my account was ineligible for advertising.

I made my Twitter account when I was ten, and my parents managed it. Yesterday, I updated my birth year to [redacted], and then I got locked out. I selected the option that said my parents managed the account. I had my parents fill out the required form and sent my dad's ID. Twitter said it was illegible, so I sent it again, but they claimed it didn't verify my parents managed my account. They mentioned deleting pre-13 content for access, which I understand, but some users have waited months to regain access. I just want my account back.

Hello, I need assistance with accessing my Twitter account used for my music business. Recently, it has become crucial for me, and I am looking to delete old tweets for a rebrand to attract more followers. Unfortunately, I am unable to log in as I have forgotten my password. I tried to reset it through the recovery email, but Twitter is sending the recovery information to a different email address not associated with me. It seems like my account has been hacked, and the hacker changed the recovery email to an unknown address. When attempting to seek help from Twitter, they require verifying through the changed email, which I do not have access to. I would appreciate any help with resolving this issue. Thank you.

I am following up on the abuse report I submitted on September 3, [redacted], concerning tweets from the @MochaBlogs account. These tweets contain racist and harmful content, despite the account being labeled as a parody. It appears that the account is taking advantage of the parody designation to post hurtful messages without facing consequences. I recently checked the account after being notified that my report had been reviewed, but the account is still active. I am wondering why this user's account or IP address has not been banned yet. Here are some examples of the racist content found on the @MochaBlogs account: - [Tweets containing racist and offensive content] This is the account I reported: ᴍᴏᴄʜᴀ ᴜꜱᴏɴ ʙʟᴏɢ 💙 @MochaBlogs

Hello, I recently downloaded the app and joined the Twitter community. Unfortunately, my account has been locked twice without any clear reason. Despite verifying my number through the phone system, I haven't been able to receive the SMS codes to unlock my account. I'm eager to follow Trump's tweets and it's frustrating to be denied access for what seems like a minor issue. I would appreciate it if you could assist me in unlocking my account so I can fully utilize the app. I'm puzzled by the repeated lockouts since I just recently joined and haven't even tweeted yet. Your prompt attention to this matter would be greatly appreciated. Thank you, Reagan H.