X Customer Service Issues

Archive 175

The following are issues that customers reported to GetHuman about X customer service, archive #175. It includes a selection of 20 issue(s) reported June 28, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My Twitter account was suspended in February this year, possibly due to connectivity issues in mainland China. Despite multiple reinstatement requests, I have not received a response from the support team, only automated emails. My main goal now is to regain access to my account @card1357. If account restoration isn't feasible, I'd like to request my Twitter data, such as past follows and likes, be sent to [redacted] Thank you for your help with this matter.
Reported by GetHuman8463739 on الأربعاء ٢٨ يونيو ٢٠٢٣ ٠٠:٥١
I accidentally got locked out of my Twitter account for following too many people at once. This triggered a security check, and now I am being asked to change my password. The issue is that the phone number linked to my account is no longer active, so I can't receive any verification codes. I have tried reaching out to customer support, but the automated responses only provide links to reset my password, which require a phone number I no longer have access to. I really don't want to create a new account as I just made a mistake. It's frustrating that the automated system doesn't recognize my situation.
Reported by GetHuman8465766 on الأربعاء ٢٨ يونيو ٢٠٢٣ ٢٠:١٩
I accidentally got locked out of my Twitter account for following too many people quickly. It prompted me to change my password due to suspicious activity. The phone number linked to my account is no longer in service. I've tried contacting customer support, but the automated responses keep directing me to reset my password, requiring a phone number I don't have. I don't want to create a new account since it was an honest mistake, and I'd like my original account to be unlocked.
Reported by GetHuman8465766 on الأربعاء ٢٨ يونيو ٢٠٢٣ ٢٠:٢٣
I am having trouble accessing the accounts I follow on Twitter. Every time I try to view an account, I receive an error message prompting me to reload the page. This issue started during a Twitter outage that has been ongoing since this morning. The outage is affecting functionality on the "For you" and "Following" pages, and the Twitter API Status shows all systems as operational. However, the cause of this outage remains unknown, and previous outages have caused disruptions like broken links, login issues, and image loading problems. It would be greatly appreciated if Twitter could address and resolve this outage promptly as it is disrupting my ability to catch up on updates from the accounts I follow.
Reported by GetHuman-fenskeal on السبت ١ يوليو ٢٠٢٣ ١٧:٢٤
While engaging in conversations with a friend, I encountered a sudden issue with my Twitter account, @justmezuzu. A message appeared stating my actions seemed automated, preventing me from commenting or posting tweets. I assure you, I am a genuine individual from the Midwest who simply enjoys interacting on the platform. I reside in Iowa and may have used either [redacted] or [redacted] as my email. Despite attempting to troubleshoot by signing out, changing my password, and signing back in, the problem persists. Restoring my account functionality on Twitter is of utmost importance to me, and this situation is indeed frustrating.
Reported by GetHuman8473627 on الأحد ٢ يوليو ٢٠٢٣ ٠٤:٤٣
I recently received an email notifying me of unauthorized access to my Twitter account, followed by another email indicating a password change. Despite reaching out to Twitter for assistance, I was only provided with a link to reset my password. Unfortunately, when I attempt to reset it, I am directed to a screen that states a code has been emailed to me, which I have not received in my inbox or spam folder. Despite numerous attempts to resolve this and multiple emails to Twitter, I keep receiving automated responses prompting me to reset my password without receiving the necessary code. Subsequently, my case was closed without a resolution, leaving someone else with access to my account and preventing me from changing my password through the provided links.
Reported by GetHuman8474247 on الأحد ٢ يوليو ٢٠٢٣ ١٤:٣٤
I'm seeking assistance from a genuine Twitter representative who can impartially assess my case. Despite my honest and clear explanations, I receive automated responses quickly after sending my queries, leading me to believe that the support team may be disregarding my messages purposefully. My account, which I use for business as an artist, was unjustly suspended on 30.6.[redacted] for sharing a meme in response to hateful content during a discussion. I was defending myself and others against transphobic harassment, including unsolicited graphic images. I contested the suspension, highlighting Twitter's Terms of Service which state that suspensions are reserved for accounts focused on abuse and harassment. I also mentioned the platform's failure to address the offenders targeting minority users. While I apologized for any wrongdoing, I believe the suspension was disproportionately severe and potentially influenced by my gender identity. I respectfully request the reinstatement of my account with a milder penalty that allows me to continue my work. I am eager to demonstrate the accuracy of my claims and improve my conduct moving forward. Thank you.
Reported by GetHuman8476578 on الإثنين ٣ يوليو ٢٠٢٣ ١٦:٤٨
I have been locked out of my Twitter account, @n4nani, due to a tweet from February 3, [redacted], that mentioned "@rehmanpapi I will kill you." I want to clarify that it was an inside joke between me and a friend, not a genuine threat. My account was targeted with malicious mass reporting, as evidenced by the sudden investigation of an old tweet that went unnoticed for over a year. I request a thorough review considering the context of the tweet and the orchestrated reporting. I value Twitter's rules and aim to participate responsibly. I hope my account will be unlocked soon. Sincerely, INBA @n4nani Email: [redacted] Phone: +65 [redacted]9
Reported by GetHuman-isnaenin on الثلاثاء ٤ يوليو ٢٠٢٣ ٠٣:٢٨
Hello, I am a Chinese Twitter user. My account got permanently frozen unexpectedly, although I have meticulously followed all the rules. I assure you that I will not breach any guidelines in the future. I have reached out to you multiple times but have yet to receive a response. I urgently need access to my account. Please inform me promptly if the permanent freeze cannot be lifted. Can you provide me with the original account details and favorites? Your quick reply would be greatly appreciated. Thank you to the entire Twitter team.
Reported by GetHuman8482824 on الخميس ٦ يوليو ٢٠٢٣ ١٠:٢٨
I am reaching out regarding my Twitter account, @rozyano_, which has been locked. I understand my mistake and assure you it will not happen again. I have always respected Twitter's policies, with this being a one-time error. I kindly request your assistance in resolving and unlocking my account. The reason behind the account closure is due to copyrighted material from Shueisha that I posted. I sincerely ask for one last opportunity and appreciate your understanding in this matter. Thank you.
Reported by GetHuman8486401 on الجمعة ٧ يوليو ٢٠٢٣ ١٧:١٨
On July 7, upon opening my Twitter account, I was greeted with a confusing notification stating that my account has been suspended. Despite reaching out to Twitter support for assistance, I have only received repetitive responses without concrete solutions. Requesting proof of the alleged violation has only resulted in being directed to the terms of service and rules without any specific evidence of wrongdoing on my part. I am a sporadic user who seldom posts on the platform, making this suspension even more puzzling. I am hopeful to receive a clearer explanation and resolution for this issue promptly.
Reported by GetHuman8487205 on الجمعة ٧ يوليو ٢٠٢٣ ٢٢:٢٨
I have an old Twitter account that I need to deactivate, but I can't access the email associated with it for the confirmation code. Despite providing the correct email details to Twitter support, they are not allowing me to access the account. I'm considering legal action or trademarking the username to resolve this issue.
Reported by GetHuman-useforga on الثلاثاء ١١ يوليو ٢٠٢٣ ١٧:٢٨
I have written to Twitter multiple times regarding the permanent suspension of my account @La'anaria. Despite my efforts, Twitter has refused to reinstate my account or provide me with a clear explanation for the suspension. I am seeking clarification on the alleged rule I violated that led to this action. I am appealing the suspension of my account, which was imposed recently without prior warning. Throughout my one and a half years as a Twitter user, I have consistently followed the platform's guidelines and terms of service. My interactions with other users have always been respectful and constructive, reflecting my commitment to responsible engagement. Receiving the notification of permanent suspension came as a shock, as I have never been alerted to any breach of guidelines in the past. I have carefully reviewed the community guidelines and am certain that my conduct has not warranted such a severe penalty. I urge Twitter to provide me with specific details about the alleged violation to help me understand the situation better and prevent similar issues in the future. Understanding the nature of the offense is crucial for me to rectify it effectively.
Reported by GetHuman8496504 on الأربعاء ١٢ يوليو ٢٠٢٣ ٠٥:٢٢
Subject: Urgent Appeal: Twitter Account (@rudrabhujel2017) Suspension Hello Twitter Support Team, I hope you are doing well. I am reaching out to urgently address the unexpected suspension of my Twitter account (@rudrabhujel2017). I was surprised to find out about the suspension without any prior notification or clear explanation for this action. I have been an active Twitter user for a long time and have always followed the platform's rules and guidelines. However, I am perplexed by the suspension as I have not been informed of any violations. I respectfully ask for your help in resolving this issue promptly. I kindly request a review of my account suspension with a detailed explanation. If there has been a misunderstanding, I hope for a quick resolution and the reinstatement of my account. Twitter is important to me for connecting with others, and the suspension has disrupted this. I am committed to maintaining a positive online community on Twitter and will address any issues if necessary. I ask for the chance to correct any mistakes and regain access to my account. I understand your team handles many requests, but I appreciate a timely response in resolving this matter. Your assistance in this issue means a lot to me. Thank you for your prompt attention to this appeal. I eagerly await a solution to reinstate my account. Best regards, Rudra Bhujel Username: rudrabhujel2017
Reported by GetHuman8504289 on السبت ١٥ يوليو ٢٠٢٣ ١٥:٢٢
My Twitter account got permanently suspended, and I don't understand why. They claim I violated their Terms and Conditions. I submitted an appeal to reactivate my account, but it was swiftly rejected without any explanation. I hardly use Twitter, so this is very confusing. I'm at a loss as to what I might have done wrong. I'm worried that my account may have been compromised. Can anyone offer guidance on how to have my Twitter account unsuspended? Your assistance is greatly appreciated.
Reported by GetHuman8506786 on الأحد ١٦ يوليو ٢٠٢٣ ٢٣:٥٧
Yesterday, while trying to link my brother's Twitter account @jaistclaire to CashRain on his mobile phone, it got mistakenly linked to a different email and Twitter account. Now, when attempting to correct the link, I receive an error message stating it's already linked to an account, preventing me from updating it. This is frustrating as the Twitter account is new, and it should have been connected to an established CashRain account with a maintained link to the Bitcoin wallet. There seems to be a lingering connection somewhere that is hindering me from fixing the issue. Can anyone provide assistance with this? I can share the email information for further support.
Reported by GetHuman8511486 on الثلاثاء ١٨ يوليو ٢٠٢٣ ٢١:٢٣
Around 2 months ago, my Twitter account was locked due to irregular third-party activity. Even though I've been trying to change my password as requested by Twitter, I've been stuck in a frustrating loop where the page reloads back to the main page every time I follow the steps provided. Despite sending numerous emails to Twitter for help, I have not received any assistance in resolving this issue. I'm still unable to change my password as instructed.
Reported by GetHuman8521198 on الأحد ٢٣ يوليو ٢٠٢٣ ١٦:٥٨
I've recently discovered that my Twitter account has been suspended, leading to the suspension of my main account. The reason provided is a violation related to spam or manipulation, but I fail to see how my actions could be interpreted in such a way. My only interactions on that account involved looking up songs, which doesn't seem to violate any rules. Despite sending an appeal, I received an automated response stating that the account will not be reinstated. I am eager to either regain access to my account or gain clarification on the alleged violation.
Reported by GetHuman8534880 on الأحد ٣٠ يوليو ٢٠٢٣ ١٩:١١
I attempted to log into my Twitter account, and was prompted to update my password since it was too short. However, when I tried to update it, they sent a code to an email address linked to my account that I cannot remember. I made the account as a throwaway years ago. I have attempted to contact Twitter Support for 6 days regarding this issue but have not received a response. Even trying to call their customer service and other associated phone numbers has been unsuccessful as it goes straight to voicemail. Any assistance or advice would be greatly appreciated.
Reported by GetHuman8535176 on الإثنين ٣١ يوليو ٢٠٢٣ ٠٠:٠٨
I am reaching out to address the suspension of my Twitter account. Despite my account being frozen, I want to clarify that I have not posted any tweets or participated in any activities that violate Twitter's terms and policies. I am eager to understand the cause of the suspension and kindly ask for my account to be restored. As a long-time Twitter user, I have consistently adhered to the community guidelines, maintaining a positive and respectful online presence. While I support Twitter's commitment to user safety, I believe my suspension may have been a mistake. I kindly seek clarification on the suspension reason and respectfully request the prompt reinstatement of my account to resume connecting with my contacts on the platform. Thank you for your attention to this matter, and I anticipate your prompt response.
Reported by GetHuman8539638 on الأربعاء ٢ أغسطس ٢٠٢٣ ٠١:٤٤

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