X Customer Service Issues

Hello, I am Lillian M., the Executive Assistant and the new wife of the owner. My husband has been in business for 25 years. The original creator of @KAndMsteamclean in [redacted] was his ex-wife, Melanie M., who is no longer part of the company. We believe she took money and refuses to provide any passwords. Another employee, Brittney M., created @KandMsteam_ATX, but it has very few followers. My husband owns the original account, and we want access to our [redacted] followers to use Twitter properly. We need your assistance to regain control of our social media platform. Thank you for your help.

I am attempting to regain access to a Twitter account belonging to a non-profit organization I am a board member of. The account was set up by a volunteer in [redacted] and was last accessed in late [redacted]. I have the username and password but am being prompted for verification via text message, as the account was locked for suspected unusual activity. Twitter's support is only providing unhelpful responses asking me to log in to confirm ownership, which is the issue preventing me from accessing the account. We can verify our account ownership through a public post on our Facebook page, which is linked on our Twitter profile. I am feeling a bit frustrated by the situation and the lack of meaningful support from Twitter.

My account was suspended for reposting a message from a verified user welcoming back someone who had allegedly committed a crime. The suspension occurred due to a phrase I used in response. Despite appealing the decision four times, each time receiving the same automated response, I have yet to have my account reinstated. It is frustrating that the platform seems to prioritize minor issues like my comment over more serious violations like child pornography. Nonetheless, I remain determined to regain access to my account and will continue to pursue this matter.

I am having trouble accessing my account as it is requesting a verification code from a phone number I do not have access to at the moment. I am currently outside the US with no way to retrieve the SIM card holding that number. However, I do have access to my email. There seem to be only two possible solutions to this issue: either sending alternative verification forms to bypass the phone verification or disabling the phone verification process on my account. Your assistance in this matter would be greatly appreciated as I am unable to think of any other options to resolve this dilemma.

I have an old Twitter account that I no longer have access to. Even though my real name is not in the username, my connected Ask.fm account does have my personal details, including my name and location. Ask.fm automatically tweets my answers. I've been trying daily to deactivate the old Twitter account without success and need to speak with a real person instead of a bot. There are a few pictures of me and details about my real friends on the account. Unfortunately, I can't recall the email or number associated with it as it's been years, and I can't access my old emails. The account has been inactive for years and has only a few followers, so I'm hoping to retrieve it with your help. Thank you in advance for any assistance you can provide.

I am seeking assistance with my old Twitter account that I have lost access to. Although my username does not reveal my real name, my linked ask.fm profile shares personal details like my name and location. Despite my attempts to deactivate the account daily, I have been unsuccessful. I would appreciate speaking with a real person rather than a bot due to the sensitive information on the account. The account has some minimal photos and information about my friends. Unfortunately, I cannot recall the email or phone number associated with it since it has been many years, and I no longer have access to those emails. The account has very few followers and has been inactive for quite some time. I am hoping Twitter can either suspend the account or limit the profile information. Your help in this matter would be greatly appreciated.

Hello, I hope this message reaches you well and to the appropriate party. I am reaching out regarding the suspension of the Twitter account @SuprDee2. I am writing to convey my hope to appeal this situation with Twitter Support. I want to clarify that this initiative is voluntary, as I believe @SuprDee2, an independent cartoonist known for his positive content, has been unfairly suspended. His contributions to the art community have been significant, and his suspension has left many of us frustrated. While I acknowledge Twitter's discretion in handling user accounts, I believe restoring @SuprDee2's platform is crucial for both him and his supporters. His reputation and hard work should not be disregarded in this manner. I am aware of the limited influence I may have, but I am advocating for a constructive dialogue with Twitter to address and rectify this situation. It is my sincere hope that @SuprDee2's account will be reinstated for the benefit of all who appreciate his art and goodwill. Thank you for considering my plea to restore @SuprDee2's account. Warm regards, A Concerned Twitter User

I updated my birth year from [redacted] to [redacted] to correct my actual birth year. Initially, I mistakenly entered the wrong year and couldn't rectify it. After logging in today, I realized I could make changes, only to be informed that I'm not older than 13. Kindly consider unlocking my account, as it's disheartening to encounter this issue without a solution. The request for a photo ID amidst the system error seems excessive and raises concerns about data storage. I have submitted a photo of half of my ID displaying my name, DOB, and state as requested. I hope this issue is investigated promptly, as it may be affecting others similarly. This message is aimed at highlighting the frustration I have with the app itself rather than the recipient.

Hello Team, I have been attempting to regain access to my company's blocked Twitter account with the username Surveysensum for a week now. Upon login last week, I was directed to a page stating the account was suspended due to age restrictions, prompting me to fill out a form. I provided the username Surveysensum, full name Supriya Agnihotri, and uploaded my ID as the page admin. Despite several attempts of submitting clear ID proof with intact borders, I continued to receive emails stating the ID could not be validated. After repeatedly refilling the form and reuploading the ID, I was informed in the final email that assistance in accessing the account could no longer be provided. Our company's Twitter page was created using the email [redacted], a common email for our social media accounts. I am puzzled as to why my ID proof was not accepted, especially when it is valid elsewhere, and uncertain about what ID proof is needed for an account created with a common email. Please investigate this matter promptly as the Twitter account is crucial for my company. I am willing to provide additional information if necessary. Thank you.

Hello, I hope you are all doing well. I am Harsh Kumar, and I utilize Twitter from my account @sharcastic_guy. I had applied for a Twitter ad for my account, and unfortunately, it has been suspended. The suspension happened without the usual temporary lock that other users experience for seven days. I am seeking assistance in unsuspend my account so that I can continue utilizing Twitter ads. I am willing to provide any necessary information about myself and even my ID if needed. This account is crucial to me as I acquire clients through Twitter, which supports my livelihood. I maintain that I have not breached any Terms of Service intentionally, and if I have done so unknowingly, I apologize. Reinstating my account will allow me to resume promoting my business through Twitter ads. Despite reaching out numerous times via the Twitter help center, I have not received any assistance. I kindly request your help in escalating this matter with Twitter. Thank you for your consideration. Best regards, Harsh Kumar

I was suspended from Twitter about three days ago. My Twitter handle is @DOBSWH0RE, and my case number is [redacted]. I've been trying to reach out to Twitter support for several days, but I have not received any assistance. I am feeling extremely distressed and upset without my Twitter account. I even received a follow from Dylan O'Brian, my favorite actor, and losing that connection feels devastating. Although I understand that the tweet that led to my suspension violated Twitter's rules, I did not write it myself. Someone posted it on my account through a link to my curious cat. It doesn't seem fair that I was suspended for someone else's actions. Please respond to me promptly as I am feeling very unsettled after this experience. I miss my Twitter account and the friends I've made. Sincerely, Layla J., @DOBSWH0RE on Twitter.

I am still unable to access my Twitter account even after receiving an email confirming that my appeal was successful and that my account was locked in error. Despite the restoration of account access, the block is still in place. It's frustrating that a platform like Twitter would prevent a 60-year-old caregiver, looking after his 90-year-old mother, from engaging in public discussions. The comment that got me banned was in response to a post about blindly following science regarding vaccine booster shots. I expressed concerns about unproven science, incomplete studies, vaccine effectiveness, and associated risks. Advising people to keep taking potentially harmful shots is akin to leading them off a cliff. This viewpoint, which I shared on Twitter, should not violate terms as it raises valid concerns about blindly following advice that could be harmful.

Which social media platform could ban a 60-year-old man caring for his 90-year-old mother from a public forum for expressing views on blindly following group advice? A comment received led to a Twitter ban for stating skepticism on continuously obtaining vaccine booster shots based on incomplete studies and questionable effectiveness. It's argued that advocating for repeated vaccinations with potential risks mirrors blindly jumping off a cliff. Such concerns raise ethical conflicts comparable to banning over controversial science comments regarding cliff jumping.

I have a disability and struggle with using Twitter. I set up an account a while ago but never used it much. Now, people are asking me to follow them, so I need to get my account active again. I can't remember my password and when I tried to reset it, I realized I didn't know my username either. I've been going back and forth, but I can't figure out how to access my account. Can someone assist me with this? My email address is [redacted]

My account was suspended unfairly. Despite attempting to address this issue, I was blocked from logging in to make a complaint. This situation is extremely frustrating, and I am now considering legal action. Personal attacks and derogatory language are unnecessary. I aim for a fair resolution and hope for a better outcome.

My account got suspended for no valid reason. I will be pursuing legal action against each of you for your wrongful actions. Your claim that I exceeded my login attempts when I tried to seek help on Twitter is unacceptable. I will make sure to hold each of you accountable in court for your unjust behavior.

My father's email account on Twitter has been compromised, and we are trying to regain access. Despite finding a [redacted] confirmation email, clicking the provided link is unsuccessful. The article suggests resetting the password, but Twitter now requires the "@ handle" for verification, which we do not have. Contacting support through forms also mandates the @ handle, which is frustrating.

I have lost access to my two-factor authentication app when I changed phones. I can log into my account with my email and password, but need the generated code from the app to complete the sign-in process. Since I can't access the email linked to the account anymore, I'm stuck. Losing my account would be a big issue as I'm a softball coach and it's my main connection to others. Any help in resolving this matter would be greatly appreciated.

Hello, my name is Adam S. Online, I am known as Jillop, (@Super_jollop on Twitter). I am reaching out regarding an inactive Twitter username, @Jillop, which I would like to use. This username currently appears inactive since [redacted]. I have used the handle @Super_jillop, but I prefer to have @Jillop to avoid confusion with my name on other platforms. I previously owned the URL jillop.company.site, which is now inactive. I can confirm the account @Jillop has not been active, and I am unsure of its status on your end. If obtaining @Jillop is not possible, I am interested in getting verified due to my connections in the brand/marketing community and the number of verified accounts following me. I have encountered issues with verification emails previously. Your assistance in resolving this matter would be greatly appreciated. Thank you for your attention. Sincerely, Adam.

Hello, I am seeking assistance in recovering my old Twitter account, which I established many years ago. The username associated with the account is @aubriana_cox. Unfortunately, I no longer have access to the email, phone number, or password linked to the account since I created it on a phone that I no longer possess. Despite my efforts, I have been unable to regain access to the account and have exhausted various methods and approaches. I am reaching out to Twitter in the hope that they can provide guidance on the necessary steps to recover my account. I only recall the username (@aubriana_cox) due to the considerable time that has passed. Your help in this matter would be greatly appreciated.