Wizz Air Customer Service Issues

We have booked three round-trip flights using reference KJGQSD. The outbound trip has been completed. Unfortunately, passenger I. Myers will not be on the return trip as he is already in Warsaw using Wizz Air with reference RH6YXM. He needs to book a flight from Warsaw to Luton next week. Is it feasible to modify his existing flight? Additionally, his ticket under reference KJGQSD includes a carry-on bag. If changing the flight isn't possible, can the other two passengers use his carry-on allowance instead? We would be grateful for that adjustment since the ticket has already been purchased.

Hello, I wanted to share the confirmation of my canceled flight with you. The reference number is PEZLXF. I have been in touch with wizz customer service via email about receiving a refund of [redacted].97 EUR (the original payment made to Wizz air) that was mistakenly transferred to Wizz Account no [redacted]. However, my correct Wizz Account number is [redacted], which I obtained when I signed up on wizzair.com. Could you please clarify this discrepancy and ensure the refund is processed back to my original payment method, be it my credit card or bank account. I faced challenges navigating the website while trying to convert Wizz credit to my credit card and also did not receive any responses to my previous emails on this matter. Your help in resolving this issue is greatly appreciated. Thank you, Shahanaz

I made a flight reservation on the official website and selected the WizzAir extra booking options for seat selection and baggage. Despite paying the full amount with my Debit Card, I now see a message when checking my reservation indicating that €36.00 is still outstanding (confirmation code: JKJEYQ). The message states that unless the payment is completed, my itinerary won't be issued, I can't check in online or at the airport, and my carriage might be refused. This is confusing as I was under the impression everything was included in the initial payment. I have limited contact options with the company, and this situation is making me uneasy.

Hello, I wanted to inform you that recently the flight TF9SFC on October 18th from Tel Aviv to Naples has been canceled. Since we had also scheduled a connecting flight (DHIB2T from Naples to Tirana on the same date), along with the return flights (KLT7HK from Tirana to Bucharest on November 1st, and OHBJNZ from Bucharest to Tel Aviv on November 2nd), we will need to cancel these flights too. Due to the initial cancellation, we are unable to utilize these subsequent flights. Can you please help us with the process of canceling these additional flights as well? Thank you.

Dear Wizz Airlines, I am reaching out to request the cancellation of our upcoming flight from Tel-Aviv to Sofia on October 25th under booking reference MNQC4R due to unforeseen circumstances. This is necessary as I am currently engaged in mandatory duties that cannot be postponed, preventing our travel. I kindly ask for your assistance in processing the cancellation and a potential refund for the ticket price, understanding there may be associated fees. Can you please advise on the required steps for cancellation and provide details on the refund process and timeline? I appreciate your cooperation and look forward to possibly rescheduling our travel. Thank you for your attention. Please inform us if any additional information is needed. Best regards, Jonathan B.

I learned that my flight to Tel Aviv was cancelled because of the ongoing war. I requested a refund, and the airline informed me that they processed the refund as a credit. However, when trying to transfer the credit to my account, the website indicates that I am not linked to the flight. I need assistance with this issue. My confirmation number is AYSMVL. Regards, J. Tucker

Hello, I recently arrived in Barcelona and was informed by the Wizz Air representative that there was a strike causing a miscommunication resulting in our luggage being hidden. Among the missing items is my necessary medication, which is not easily replaceable in Spain, and I am also without any spare clothes. It has been four days since the incident, and while some passengers have located their belongings in another country, my luggage remains missing along with my medication. I am considering taking legal action against the airline for this situation.

I am seeking confirmation for our boarding and flight from Stavanger, Norway to Gdansk on the 16th of March [redacted]. The reference code is QJVEHN flight W [redacted]. We have a complaint and need documentation from our boarding pass, which unfortunately we no longer possess. Our names are Stig Egil Ledaal, Simen Østerhus Ledaal, Una Østerhus Ledaal, and Erlend Østerhus Ledaal. We are a Norwegian family who returned from Gdansk to Stavanger on the 19th of March. Could you please assist by providing us with the boarding passes or confirmation that we need to send to Airhelp? Regards, Stig

Dear Wizzair Customer Service, I hope you are well. This year, I have enjoyed the benefits of the Wizzair Discount Club. However, my travel plans for the upcoming year are changing, and I no longer require the membership. I would like to utilize the remaining duration of the current term and prevent automatic renewal. Could you please assist me with the cancellation process or provide the necessary steps and forms? This will help me avoid any unexpected charges and simplify the process for both parties. Your prompt assistance would be greatly appreciated. Thank you for your attention, and I eagerly await your response. Sincerely, A. Vondrakova

I require documentation from Wizz Air indicating that my flight was rescheduled. The original flight, Wizz Air Flight [redacted] on September 21, was moved from 18:40 to 6:50, making it impossible for me to make it due to other travel connections. The alternative solutions offered were not suitable, forcing me to cancel my reservation. Kindly provide a written confirmation with an explanation for the change so I can seek a refund from my insurance.Your prompt assistance is appreciated. Thank you.

Good afternoon! I'm reaching out about my flights with reference code VB2NRB from Berlin to Skopje on 07.09.[redacted] and BKFK8K from Skopje to Memmingen on 26.08.[redacted]. I participated in an Erasmus+ youth exchange organized by the European Union and need to submit proof of my flights for reimbursement. I have the necessary receipts but require a confirmation email or statement from the airline that includes my name, flight dates, and routes. This is urgent as I have a deadline to meet. Thank you for your prompt assistance.

Good afternoon! I need assistance with my recent flights. I flew from BERLIN to SKOPJE on 07.09.[redacted] and from SKOPJE to MEMMINGEN on 26.08.[redacted]. These flights are connected to an Erasmus+ youth exchange program. To be reimbursed, I must provide proof of travel beyond online receipts, requiring a company email or statement confirming my flight details. This is urgent as I have a deadline to meet. Thank you for your help.

Hello Wizzair, I purchased a round-trip ticket under the name Vera Jovanovska from Skopje to Malta. Unfortunately, I did not receive the flight confirmation number from you, even though I have a picture of the booking. Without this information, I am unsure how to access my tickets. Additionally, I experienced difficulty with the Wizzair application today as I was unable to log in and found no data related to my flight. Please advise on the necessary steps to obtain a confirmation code. Thank you, Darko J.

Dear Sir, I have scheduled round-trip flights for my wife and me with Wizzair from Luton London to Budapest, departing on December 23rd and returning on December 27th. The Wizzair Confirmation Code is ZHVYRM. The booking appears to be fine, but I am concerned about the Passport Details I provided for us during booking, as there may be an error. Could you kindly guide me on how to review and potentially amend these details if needed? Thank you, John D.

Hello, I recently noticed incorrect information on my boarding pass. My date of birth, passport issue date, and expiry date are all inaccurate due to an error during the online check-in. The website experienced a glitch causing the dates selected to shift around. I'm reaching out to learn how I can rectify these errors before my flight. I've also observed a similar issue on the Wizz Air booking page, and I believe it's important to address this to ensure customers input the correct information. Thank you for your attention to this matter.

Hello, I am experiencing an issue with WIZZ Air. Upon checking my account for an upcoming trip, I noticed that I have an unused balance of 8,[redacted] Norwegian kroner since [redacted]. This amount was from a canceled flight to Gdansk, for which we received a gift check that was supposed to never expire. However, upon further inspection, it seems that the balance has now expired. I am frustrated as I have been unable to reach out to them to address this matter. I would greatly appreciate any assistance you can provide in helping me recover my account balance. Best Regards, Wilma U.

Our experience with your company was a nightmare. We traveled from Stockholm Arlanda to Gdansk and were unexpectedly charged around 1100kr for a late check-in. On the return flight to Stockholm, we faced a 2-hour delay followed by a cancellation, pushing our journey to the next day. The customer service we encountered was appalling - a staff member was rude, yelling, and making racist remarks. This behavior was distressing. The replacement flight provided made me miss work in Sweden, causing financial loss. The hotel arranged was too far and had us out in the cold for 6 hours due to conflicting booking dates. Despite numerous attempts, contacting WIZZair has been futile, with expensive phone charges adding up. I am seeking a full refund for the flight, hotel, food, taxi, and lost wages. If not resolved within a month, legal action will be pursued. This level of service is unacceptable and requires immediate attention from your company.

Hello, I am wondering how I can receive 5% back in Wizzair credits for my booking. I purchased flight tickets and was redirected to the Booking.com website. There, I saw a message stating that Wizzair Credit would be given by Wizz Air 64 days after check-out, and that I needed to provide my loyalty information during or after booking. However, I was not prompted to enter my loyalty details at any point. I am unsure how to proceed with applying for this. Thank you for any assistance you can offer.

Our Barcelona to Wroclaw flight, number [redacted], originally on the 28th of December at 10 am got canceled. Wizz Air then rebooked us for a flight on the 30th of December at 12:30 am. Unfortunately, it seems the flight has been rescheduled again, and we are unsure of the new timing. The hotel provided by Wizz Air for us was until the 29th of December, and now we find ourselves without accommodation in Barcelona. We urgently need updated information about the rescheduled flight as we are currently stranded without a place to stay.

In July [redacted], Wizz Air delayed our group's flight from Cluj to Eindhoven, causing us to miss our connecting flight to Edinburgh. This led to additional expenses for a new flight to Amsterdam, hotel accommodation, and other costs. We have provided all necessary details, including a message from Wizz Air confirming the delay, to our travel insurance company. However, they require an explanation from Wizz Air regarding the reason for the delay before processing our claim. Despite numerous attempts over several months to contact Wizz Air via email and phone, we have not received a response. Our insurance company has kept the claim open, but the timeline is uncertain. Any guidance on how we can obtain the required information from Wizz Air would be greatly appreciated. Thank you for your help. - M.L.