Wizz Air Customer Service Issues

I have made a reservation for a flight on August 20th for 2 children and 1 adult. The booking states 2 children and 1 adult, but during online check-in, it shows 2 adults and 1 child, preventing me from entering my child's correct birthdate. When attempting to correct this to show 1 adult and 2 children, I encounter an error message about seating limitations despite already booking seats for all of us. Kindly adjust Denas Jankelaitis from adult to child in the online check-in system.

I had trouble booking a flight on Wizz Air from Rome to Tel Aviv for September 9. I realized that I couldn't bring a trolley suitcase unless I purchased one of their plans. After going through the process and paying with Paypal through Booking.com, the transaction was initially successful but later canceled without any explanation. I had to have a friend book the ticket for me at a higher price because the option I wanted was sold out. Despite spending three days trying to resolve this issue, I still haven't received a confirmation email or any clear guidance on how to check in with my passport details. I tried reaching out to customer service through the chat and phone with no luck. Now, I'm concerned about being able to check in when I arrive in Rome on the 9th. This whole experience has been frustrating, especially when I had initially considered booking with eDreams.

I am very disappointed with Wizz Air as they misplaced my 10kg bag at the airport, which not only cost me £64 to add to my flight but also contained many important items. When I reported the issue at the airport desk, the staff member provided me with a link to track the status of my bag after filling out a form. However, when trying to use the link, it showed an error. I have my flight information and the bag sticker with the barcode and numbers. If anyone can assist me in locating my bag, I would greatly appreciate it as it holds significant value to me.

Yesterday, I discussed the need to correct a passenger's name on our booking with a colleague. The current name is Mrs. Anne TaylorGriffiths, but it should be corrected to MISS ANNE TAYLOR. I was informed that this change would be made and confirmed via email but forgot to specify that I am Miss, not Mrs. Since we used a third party for booking, we don't have a confirmation code with you. Our flight is scheduled for Tuesday, August 29th, from Luton to Palma. I am worried about the accuracy of the email confirmation with the corrected details. Please ensure that the passenger, Miss Anne Taylor, also receives an email about the change in itinerary. Their email address is [redacted]

Dear Sir/Madam, I am reaching out about my recent return flight experience from Vienna (VIE) to Gatwick Airport. The lack of communication from the company regarding the 16-hour delay was very disappointing. Initially cited as weather-related, it was later revealed to be due to staff shortages, a fact only disclosed after my inquiry. I suspect crucial details were withheld to avoid compensation responsibilities. I intend to pursue full compensation and accountability for the inadequate treatment. Speaking with Vienna airport customer service, I learned about my entitlement to compensation for the delay and poor communication. Besides the significant inconveniences caused, a promised 7 am coach for airport transport never arrived, compelling me to secure alternative transportation to avoid missing the flight. In addition to compensation, I am requesting reimbursement (37.00 Euros) for this expense, supported by a receipt. In conclusion, the airline's conduct and the resulting stress were deeply disappointing. The sole acknowledgment and acceptance of responsibility came from the flight captain, who expressed intentions to address the complaints raised by multiple affected passengers. Best Regards, Dr. K. Adoni

I am seeking the appropriate email contact for Wizzair to request a partial refund. During our family's trip to Cyprus on August 10, [redacted], complications arose with our boarding passes booked through lastminute.com. Despite conflicting advice from Wizzair and the booking agents, I had to purchase additional boarding passes at Gatwick airport for £[redacted].50. Moreover, my wife and I were denied boarding due to passport non-compliance, unbeknownst to us before purchasing the passes. I am now hoping to communicate with Wizzair for a refund of £89.00 for the unused passes.

Hello, I'm Daniel Hanna. I am a Lebanese passenger scheduled to fly with Wizz Air tomorrow from Amman to Milan Malpensa, Italy at 12:20 pm. My booking number is VCJSFY. During online check-in, the system requested my Lebanese passport, which I provided. However, it also asked for my expired Italian resident permit. I possess a ricevuta (proof of renewal) for the permit and have received a message from the "questura" to obtain the permesso upon my arrival in Italy. How can I proceed with check-in if an expired resident permit is required?

During my return trip from Fiumicino to Samarkand with a layover in Abu Dhabi, my ticket was unexpectedly canceled without justification. As a law-abiding citizen of Uzbekistan returning home after a legitimate stay in Europe, this was highly distressing. I followed all procedures correctly, including obtaining a valid European visa for my vacation. The cancellation occurred while checking in with Wizz Air for the Abu Dhabi-Samarkand leg of the journey. Despite complying with all regulations, I was singled out due to my nationality, facing discrimination by airline staff. This treatment based on my passport was unjust and discriminatory. I have engaged with authorities in the UAE to clarify visa regulations and rights during transit. As a blogger with a significant social media following, I intend to share my experience and seek support from international airline authorities, including IATA, to address this issue. It is crucial to shed light on such incidents through social media for transparency and accountability.

While on my return journey from Europe to Uzbekistan through Abu Dhabi with a layover in Samarkand, my ticket was unexpectedly canceled, preventing me from boarding the plane. As a lawful Uzbekistan citizen with a valid European visa, I had abided by all regulations during my vacation and had checked in without issue. Solely flying with Wizz Air, I faced discrimination based on my nationality compared to passengers of other citizenships who were boarding effortlessly. Despite holding a transit visa for Abu Dhabi, I encountered unwarranted treatment solely due to my passport. Following this incident, I engaged with UAE immigration and will further address my experience on social media platforms, given my significant following as a blogger. I am seeking assistance from the airline management, IATA, and relevant authorities to address this matter appropriately. Your support in this matter is appreciated. Thank you.

I am writing to share my recent experience trying to obtain a boarding pass (Flight 5W [redacted]) from Santorini JTR to Abu Dhabi AUH. Despite arriving three hours early with all required documents, including my Indian passport and a valid transit visa for the UAE, I was unable to receive my boarding pass. The airline staff insisted on seeing a UAE Visa with an expiry date, which my transit visa lacked. Despite my efforts to explain how UAE visas work, they refused to issue me a boarding pass. This situation not only caused financial loss but also emotional distress, especially since my Schengen visa was expiring soon. I believe there was a lack of understanding among the Santorini Airport staff regarding UAE visas. I am seeking assistance in resolving this issue and ensuring that Wizz Air Abu Dhabi addresses this matter.

I encountered an issue with my scheduled flight from Berlin to Cluj Napoca on 08.09.[redacted] at 15:25. Despite arriving at the airport two hours before the departure time with my online check-in completed, I faced long security lines. Upon reaching the gate just 5 minutes before departure, I saw people waiting to board but was not allowed to enter. The airline staff redirected me to the front desk, where they refused to let me on the plane that was only 20 meters away. Despite passengers still waiting in line next to the aircraft, they departed without me. I am seeking advice on how to request a refund due to missing my flight because of delays at security.

I have successfully booked an outbound flight with WizzAir, and the payment has been processed. However, I am unable to view my itinerary on my WizzAir account, and I have not received an email confirmation. Confirmation code: PGSISM Status: Confirmed Flight number: W95779 Date: 12th September [redacted] Departure: London Gatwick Destination: Larnaca Departure time: 14:40 Duration: 4 hours 35 minutes Arrival time: 21:15 Passenger: - Christopher Georgio - Includes 1 free carry-on bag (40 x 30 x 20 cm) I would appreciate any assistance with accessing my booking details. Thank you.

My flight from Nice to London Gatwick was canceled on Monday, August 28. I had to book a new flight for Thursday, which cost over £[redacted]. I have yet to receive refunds for either the original or rebooked flight. While I understand that Wizz is within their rights to do this, I am unable to get in touch with them. I want to contact the airline directly to address this matter.

Dear Wizz-Air Customer Service, I am writing to inform you that due to unforeseen circumstances, my family and I will not be able to make our flight from Tel Aviv to Abu Dhabi on September 17. Our flight number is SW [redacted] and our confirmation code is RL49SN. Unfortunately, my father had a fall at home yesterday and had to undergo surgery this morning. I am his primary caregiver and cannot leave him alone next week. I kindly request to reschedule our flight to Sunday, September 24, at no extra charge due to these special circumstances. I hope you can accommodate this change as it is impossible for us to travel as planned. I appreciate your understanding and I hope to receive a positive response from you soon. Sincerely, Roi A.

Five of us encountered a significant issue with Wizz Air regarding our tickets to Europe. Unfortunately, we lost all our money due to a situation with a short layover and transit visa requirements. Wizz Air failed to provide clear information about needing a transit visa during booking. Despite our efforts to obtain the visa, the embassy declined due to the short layover time. It's advisable to avoid booking through Wizz Air to prevent similar problems.

I am writing regarding my recent flight from Larnaca to Rome Fiumicino with flight number W48268 and booking reference TCQ22V. Despite following the baggage guidelines with my bag measuring 40x30x20 and weighing 5 kilograms, I was charged 55 euros for it. The staff member insisted it had to fit sideways, even though it complied with the size requirements. When I asked for a measurement or weighing, I was told none were available, and under pressure, I paid the fee. I have been a frequent Wizz Air customer and have generally been satisfied with the service. However, this incident felt unjust and I would like a refund of the 55 euros charged. I have a photograph showing my bag fitting in the designated space and urge you to address this matter. Thank you.

Hello, Could you please assist me? We purchased 2 tickets for flight W4 [redacted] from Tel Aviv to Fiumicino in Rome on September 29 at 15:15. Due to an expected airport strike that day, I would like clarification on whether it affects incoming flights and if we can cancel our flight because of the strike. Also, on September 29, there will be a strike affecting luggage unloading in Italy. Is it possible to change our 20 kg checked bag to 2 priority bags of 10 kg each? We wish to only pay the price difference between the two and not lose the original payment for the large bag. How can we proceed with this request? If this is not a typical policy, I kindly ask for an exception in our case. Please provide guidance on how to proceed or direct me to the appropriate department for assistance. Thank you.

I have a question for Wizz Air and would like to resolve an issue. Question: Hello! Please help me. We booked 2 tickets for flight W4 [redacted] - arriving from Tel Aviv on September 29th at Fiumicino in Rome at 15:15. Due to the expected strike at the airport on September 29th, I kindly ask you to explain: - Does the strike affect incoming flights? Is it possible for the flight to be canceled due to the strike? And another question: Since there will be a strike in Italy on September 29th regarding baggage unloading, can we change our booked 20 kg luggage to 2 priority bags of 10 kg each, without losing the money paid for the larger luggage, but only paying the difference between the price for 2 priority bags and the already paid price for 1 checked bag? How can we do this? If this is not a common practice, I kindly request you to consider our situation and allow us to do this as an exception, and explain how to proceed. Thank you.

Dear Wizzair, I purchased two tickets for my brother and myself from Baku to Budapest. Unfortunately, my brother has not received his visa yet and cannot accompany me on the flight scheduled for tomorrow, September 21st. I have already checked in, anticipating his visa would arrive today. I would like to either change his ticket to a different date or request a refund for it. Your assistance in resolving this matter would be greatly appreciated. Best regards, Ofelya

I had a flight booking in July with booking code QIC2YW under the name TSOLKA PARASKEVI. However, it has been over a month and a half, and I have not received any email confirmation or seen any charges on my credit card. I assumed the initial booking was not successful. Subsequently, I made another booking with code VJZC4T, which ended up being more expensive. The flight is from Thessaloniki (SKG) to Larnaca on the 29th of September with a return on Wednesday, the 4th of October. I am requesting a full refund for the first reservation (QIC2YW). Please provide me with an update on this matter.