Wizz Air Customer Service Issues

I have booked two reservations with Wizz Air, each containing two flight tickets. The first reservation was for myself and another person. I received my ticket via email without any issues. However, in the second reservation for two of my friends, I mistakenly entered the wrong email address as the Booking Owner Email. As a result, I have not received the tickets for this reservation. I need to correct the Booking Owner Email Address. The Flight Confirmation Number for this reservation is UDJFFP. I have all the necessary details available to provide for the correction.

My husband, Gregory Funnell, was on Wizz Airlines flight W65787 from London Gatwick to Milan Malpensa on June 14, [redacted]. Unfortunately, upon arrival in Milan, his luggage was missing. He has been informed it is still in London. As a photographer in Italy for work, he urgently needs his luggage containing cameras, chargers, memory cards, and other essential items for a client's classic car race photoshoot. Despite being directed to collect his baggage at Milan Malpensa, the phone line provided only states that the luggage is still being located and abruptly disconnects when attempting to speak with an agent. I have tried calling Wizz Airlines on his behalf but have faced difficulty reaching a representative. His work equipment is vital, and if not retrieved promptly, he will seek compensation from the airline for any delays or missing items. This urgent matter impacts his professional reputation, and swift resolution is imperative. Kindly provide us with assistance. Thank you, Stephanie Funnell (representing Gregory Funnell)

Hello, my name is Krasimir D. I purchased a ticket from Stavanger to Sofia for June 26, [redacted], for myself and my children. The two flights were SK1879 SVG-CPH and W6 [redacted] CPH-SOF. On the way to the airport, it was communicated that the second flight had a delay, then discovered the first flight also had a 30-minute delay. Ultimately, the departure was almost an hour late. Upon arrival in Copenhagen at 20:20, after encountering delays and slow service at the luggage check-in, we were informed we couldn't board the flight. Despite attempts to leave our luggage, we were denied and told the next available flight was on Wednesday. We ended up staying at a hotel, purchasing a new ticket for June 28, [redacted]. The lack of assistance, accommodation, and missing our event has resulted in significant inconvenience. I seek compensation for this entire ordeal as we are now stranded in Copenhagen.

Good morning, we are Oscar P. and Tatiana G. We are reaching out to you regarding the cancellation of one of our flights booked with you. A few days ago, we saw an advertisement that Wizzair was launching a new route between Abu Dhabi and Hambantota, starting on September 5. Our vacation plan includes traveling to Sri Lanka, and taking advantage of this new route, we arranged all our flights with you to reach our destination. We made 3 reservations with the following flights: Barcelona - Belgrade, Belgrade - Abu Dhabi, Abu Dhabi - Hambantota. We made sure all connections had ample time in case of any delays, hence we booked a hotel in Belgrade for the night of 12/09 and another in Abu Dhabi for the night of 13/09. The issue arose when we received an email from Wizzair stating that the flight from Abu Dhabi to Hambantota has been canceled. Following their instructions to book the next flight, we realized that this new route will not work, and we are unsure about what to do next. As per regulations, we understand that Wizzair should provide us with a way to reach Hambantota from Abu Dhabi, but since this route is not operational, we assume they will allocate seats on another airline. We would appreciate if you could provide us with a solution to this inconvenience.

We booked a return flight with Wizz Air. Unfortunately, our outbound flight was significantly delayed and then ultimately cancelled. We managed to find alternate travel arrangements. However, upon checking our return flight status, it shows "booking cancellation in progress" even though we did not request this, and the flight is not listed as cancelled yet. We just want to be able to fly home without any further delays. Thank you.

Upon arrival at the gate for my flight to Tenerife, I was unexpectedly denied boarding. Although both the check-in and security staff had cleared my passport, the gate attendant said I couldn't travel with it. My passport was issued in April [redacted] and is valid until December [redacted]. My booking reference is F9JYKY. I believe I am entitled to a refund due to this incident. The staff member who turned me away misguided me to leave the terminal, promising a Whizz Air representative would assist me, but none showed up. After hours of searching, I eventually received help from airport security to exit the airport. I missed important events due to this experience and incurred £50 in parking fees. I would appreciate assistance in getting a refund or rescheduling my flight.

On the website, I saw this message: "This booking is pending and requires your attention. Your booking is pending because of an issue. Your Itinerary is not generated, preventing you from checking in online or at the airport, and you may be denied boarding. Please contact us promptly to resolve your booking details. You can find our contact details here." I need to resolve this quickly; I can't miss that flight. CONFIRMATION CODE: ICQ2NP FLIGHT NUMBER: W67506

Dear WizzAir, I wanted to address an issue that may impact other passengers. Recently, I received an email informing me of a flight cancellation. When I tried to rebook online, I was given the option to either rebook or receive a refund. However, despite selecting the refund option to my WizzAir account for approximately £[redacted], I later discovered my account balance was €0. I am eager to know when the balance will appear, as I expected it to be immediate. I am a loyal customer and always choose WizzAir when possible. I hope this is just a minor system error that will be resolved quickly. I appreciate the effort WizzAir has made to navigate challenges, especially during the pandemic. Despite the difficulties you face, you continue to provide great service. As a digital marketer, I recognize the importance of positive feedback. I believe in your ability to make dreams come true. This trip with my parents is the only holiday I have planned this year. I kindly ask for your assistance in resolving this matter promptly. Thank you for all your hard work and dedication. Sincerely, Richard M.

Hello, I need assistance with a booking I made for July 21st. I received a notification about a schedule change for my flight that requires acceptance, but I cannot find the "accept changes" button on the flight page. How can I confirm my flight with the new schedule? The booking was made under the name Zaporojan E., confirmation number: EF4ITW. Thank you for your support.

Dear Sir/Madam, I recently received an email notifying me that my flight will be delayed by 1 hour and 25 minutes. Unfortunately, upon arrival, I discovered that the check-in gates were already closed due to the flight boarding early. I was not updated about this change. Could you please assist me with rescheduling my tickets for the next available flight? My booking reference is FLD39R/[redacted]. As a new Wizz Air member on my first flight, I would appreciate your prompt response and help with this matter. Thank you, Shams Ashraf

Good afternoon, I am Maria Theodorou Yiangou residing in Cyprus. When I initially subscribed to the "Wizz App," I mistakenly used my son's name and phone number instead of mine. Recently, when my June [redacted] flight booking was altered, I requested a credit note. Unfortunately, I can't use it as it is in my son's name, EMILIOS YIANGOU. I kindly request the necessary modifications so that I can utilize the credit or alternatively, transfer the funds to my bank account. The email linked to my App account is [redacted] Kindly make the following changes: 1. Update the app owner's name from EMILIOS YIANGOU to MARIA THEODOROU YIANGOU. 2. Change the telephone number from +[redacted]9 to +[redacted]4. Please advise on the process to access my funds efficiently.

Subject: Lost Baggage Claim Dear Sir/Madam, I wish to report a missing baggage incident that occurred on May 10, [redacted], during my Wizz Air flight W6 [redacted] from Tel Aviv to Iasi, Romania. Despite submitting a PIR form with reference number [redacted] upon arrival in Iasi, my baggage has yet to be located. As per the Montreal Treaty, I am seeking compensation amounting to €[redacted] for the lost items, including Chanel blue perfume, white Off-White shoes, a bottle of vodka, medication, clothing items such as trousers, t-shirts, and underwear. I have attached a copy of the PIR form and boarding pass for your reference. Your prompt attention to this matter and timely compensation within one month would be greatly appreciated. Failure to resolve this issue may result in further actions to pursue compensation and address the inconvenience caused by the loss of my belongings. Kind regards, Basel Q. Israel

I traveled from London to Belgrade on July 13 with my two children. We had our allowed hand baggage and paid for an extra drop-off bag. We were in London for 10 days and did some shopping. We checked in online and arrived at the airport an hour early as advised, but Wizzair staff refused to check our luggage, insisting we proceed to boarding. With no other option, I had to dispose of the extra bag with my children. Bear in mind, boarding had not even started, and the flight was delayed by an hour. I have receipts for all the lost items and want to file a claim for compensation. How can I get reimbursed for my belongings? Best regards, Svetlana S.

Hello! I have booked flights from eDreams for Tallinn to Rome on July 31st with Ryanair and from Rome to Tallinn on August 4th with Wizz air. I received an email notifying me of a schedule change and asking me to accept the new flight time on the website. The original outbound flight was scheduled from 18:15 to 22:35, and the new outbound flight will now depart at 16:10 and arrive at 20:40. I am having trouble logging in to accept the new flight time because I do not have an account on the website; I purchased my tickets through eDreams. How can I go about accepting the new flight schedule? Wizz air's email states that I should log in to wizzair.com to retrieve my booking and accept the changes. If the new schedule works for me, I need to click on the "Accept" option. If I do not take any action, they have also provided options to rebook for free or request a refund. They have requested that I log in with the account used to make the booking, and if booked through an agency, to have the agency assist.

I have received the following email from your team: I am seeking assistance or a valid phone number to resolve my booking issues as the provided numbers are non-functional. I hope for a prompt and decent response to this matter to avoid similar inconveniences in the future. It would be helpful if a list of available flights that are not canceled can be provided to prevent future problems. Thank you, N.

I arranged a flight with Wizz Air from Larnaca to Athens and back for two people on the 21st - 23rd of September [redacted] through Kiwi.com. Unfortunately, my return flight from Athens to Larnaca got canceled. To rebook, they are asking for an additional fee of [redacted]€, which seems unjustly high for just the return leg of my journey. I urgently need to be in Athens, but I cannot afford the extra cost they are demanding for their error. I don't understand why the price difference is so significant. I anticipate they may argue that since I booked through Kiwi.com, I have to deal with them directly. However, since they work together with Kiwi, I believe they should assist in finding a more affordable alternative instead of offering the most expensive option.

I booked a flight from Edinburgh to Budapest via Opodo this morning. I got an email saying my booking was only partially confirmed. The deal was for £[redacted] with Ryanair outbound on Monday 7th November and Wizzair inbound on Thursday 10th November. The Wizzair return was declined. Opodo advised me to contact you. I'm unsure how to proceed as I have one leg of the journey booked. How can I book two people on the Wizzair flight as outlined and coordinate with Opodo? Thank you for your assistance.

I purchased separate insurance for my Wizz Air and Easyjet flights on 2nd July. The Wizz Air flight experienced a delay, causing me to miss my connecting Easyjet flight. To process my insurance claim, I require written confirmation of the delay from Wizz Air. The flight details are as follows: Ljubljana to Luton on 2nd July (W9 [redacted]) scheduled for 16.10, departed around 18.30 due to a delay exceeding two hours. The delay resulted in me missing my connecting flight, necessitating an overnight hotel stay and a replacement flight the next day. I am seeking reimbursement for the hotel expenses and the additional flight costs. Your written confirmation of the delay for flight W9 [redacted] on 2nd July is needed to proceed with my insurance claim. Thank you for your assistance.

I was charged €[redacted] at Podgorica airport for check-in even after attempting online check-in for flight W95762. I tried online check-in five times on Sunday, July 24th, but was unable to proceed due to an alleged error on my daughter’s passport regarding her gender. Despite verifying the passport, we were still required to check in at the airport and were each charged €35, totaling €[redacted]. I have attached a photo of the paper receipt and am requesting reimbursement to the original payment card rather than Wizz Air credit. This incident has overshadowed an otherwise positive experience, and I hope for a prompt resolution. Sincerely, Jeremy Herrin

Hello, my name is Ciaran S. I made a booking for a package holiday through Love Holidays from Cardiff (UK) airport to Tenerife departing on 29/7/22 at 16:10 along with my fiancé, Michael G. The flight number was W95807. We had arranged for an overnight stay, parking, and airport transfers for our trip. Unfortunately, we experienced a 2-hour delay at Cardiff airport, and then only an hour before boarding, our flight with Whizzair was canceled without any alternative arrangements. I am reaching out about this distressing situation to request a refund for the canceled flights and compensation. Originally, we planned to return to Cardiff on Friday 5/8/22. I am eager to hear back from you regarding this matter. Please find my contact information attached. Thank you.