Windstream Customer Service Issues

I have been a Windstream customer for several years now. When I signed up for the service, it was agreed that my bill would never exceed $25 per month due to my low income status and my child being homeschooled following a traumatic experience. After noticing my bill was higher than $25, I spoke with a supervisor who credited my account. As a Lifeline participant and single mom, I cannot afford the expensive internet costs. Xfinity offers internet for low income individuals at $9.99 per month, and I have had a positive billing experience with them in the past. Despite trying to address this issue by calling, I was hung up on when requesting a supervisor. If I cannot get this matter resolved, I will have to disconnect my service.

I encountered issues with the phone line installation last Friday by a technician from your company as per the technical support team. To resolve this, I kindly request a more experienced technician to be sent to address the problem. Additionally, since the assigned technician sought help from my contractor during the installation, I believe a discount on the installation fee is warranted. I expect Windstream, being the service provider, to cover the expenses. I seek a prorated adjustment on my charges from 06/18/21 until the correct installation is completed. The service provided has been unsatisfactory, unlike my previous experience with Mediacom. Kindly arrange for a technician to revisit and confirm the appointment details with me.

I have been a loyal customer of Windstream/Kinetic for 46 years. Recently, I have been experiencing frequent internet dropouts, especially during rainstorms. Despite making requests and having two service calls, the issue persists. I am frustrated with the recurring problem and repetitive customer service calls. I would like to escalate this matter to a higher authority for a permanent solution. Please provide me with a contact who can address this issue effectively. Thank you, E.C. [redacted] [redacted]

Since September 12th at 9:30 p.m., my landline has been out. I've been told repeatedly a technician would come to fix it, but no one has shown up. I was promised a technician on September 16 and was supposed to receive a call with the time frame, but no one called. Today, I was informed a technician sent me 2 texts on September 15, which I never received. Windstream left me a vague voicemail but no call-back number. I wasn't notified about the change to September 17. It's been over 5 days without service, and no mention of a credit on my account. If this continues, I'll switch providers. As a loyal customer who always pays on time, I expect better service. I hope Windstream resolves this quickly as I'm running out of patience.

Our office's landlines have been without a dial tone now for more than five weeks. We operate a small office with a single private practice psychiatrist, and this issue is severely impacting our ability to operate effectively. Despite numerous attempts to resolve the matter with Windstream, they have not provided a lasting solution. Even after an independent phone technician confirmed that our lines are active, the problem persists outside of our office. Both Windstream and AT&T, who owns the lines used by Windstream, have failed to address the issue. AT&T missed two scheduled appointments without assistance. Your help in resolving this ongoing problem would be greatly appreciated.

I recently contacted Windstream support regarding an account that was disconnected and has a credit on it. The initial customer service representative I spoke with was able to locate my bill. After disconnecting the service on August 4th, they still charged me for another month which I believe was a mistake. I had a $[redacted].90 credit on my account from the August 12th bill, but whenever they transfer me to the financial department, they can't seem to find it. I am currently waiting for a supervisor to contact me, but I'm not very hopeful based on past experiences. It's been almost two months of dealing with this issue, and I'm frustrated. I hope to receive an email regarding this matter soon. Thank you, S. C. Account number: [redacted] Phone number: [redacted]

I am Leon W., and my account number is [redacted]. I was told to call [redacted] on May 11th regarding the status of burying my temporary cable. The representative I spoke to seemed confused about my location, and despite being informed that the cable would be buried at 1:45 PM that day, it did not happen. This was a disappointing experience as it was a broken commitment. After following up on chat later that day, I was assured they would contact the contractor and get back to me within 24 - 48 hours, but I have not heard from them as promised. I am frustrated with the lack of service from Windstream and the repeated broken commitments. Could you please escalate this matter? I would appreciate knowing the date and time the cable will be buried so I can plan accordingly. Thank you.

I have had ongoing issues with my Windstream service for over 2 years. My bill is constantly incorrect, despite being promised a fixed price. When I call customer service, I receive conflicting information and my internet frequently disconnects. I have tried to resolve these issues politely, but I keep encountering rude and unhelpful representatives. Over the two years, I have been billed for the same amount multiple times, sent to collections, and told conflicting information about credits. I demand reimbursement for the excess payments I have made beyond the agreed-upon $40 monthly rate for 2 years. I have encountered unhelpful customer service representatives who lack the authority to address these problems, leaving me frustrated and without a resolution.

We have been without service for over a month and a half. Despite calling three times, we were given the runaround twice. An agent promised to open a ticket but failed to do so. After my husband spent nearly two hours on the phone with four different representatives, we only received a $10 credit initially. We received a modem, but struggled to get it activated. Now we have a service call to check the lines after another hour and a half on the phone. We've requested credits for the unused service on three separate occasions. Our account number is [redacted]08. Line checks have been completed. This level of service is unacceptable, and the business practices are appalling. - Lisa and Larry Franks

I am experiencing issues with Windstream blocking my displayed work number on my home phone's caller ID. Previously, my work number was correctly displayed as "UGA," but recently it has been showing up as "SPAM?UGA." Since July 28, calls from UGA numbers are met with a message stating they cannot be completed. Despite my attempts over the past two weeks to resolve this with Windstream, the problem persists. This change has affected my teleworking setup, as I forward calls from work to my home. It's frustrating that no resolution has been provided, and I simply need them to reverse this switch to correct the caller ID display.

I am inquiring about the lease terms for a Windstream maintenance "cabinet" located on David Z. Hoover's farm at [redacted] Beaver Road in Mifflinburg, PA. The cabinet is situated on PA Route [redacted], approximately a mile west of the intersection with PA Route [redacted] in Union County, PA. The original lease was likely with Allen Hoover, Sr., and we are seeking information on the current payment status. The facility contains telephone equipment and receives power from PP&L. I am requesting communication to settle any outstanding payments owed by the phone company to Mr. Hoover. If this is not possible, please arrange for the removal of the leased property so that the land can be utilized for farming purposes. Thank you, Mel M. [redacted] Mensch Road Mifflinburg, PA [redacted] Contact: [redacted]

My mother passed away in August [redacted], and I recently received a bill forwarded to my address with her name on it. The account number listed is [redacted]-[redacted], and the telephone number is [redacted]-[redacted]-2-[redacted]. The invoice date is March 5th, [redacted]. I am concerned that someone may be using my late mother's account or identity without authorization, as an incident occurred yesterday relating to her credit cards being hacked. Please contact me to discuss this matter further. Thank you for your assistance.

Mr. Thomas, I am Richard Mascio from [redacted] Clyo Kildare Rd., Clyo, GA [redacted]. Yet again, I am facing a lack of service despite having paid in full ahead of time. When making calls from my phone to both cell phones and landlines, I am met with a message stating, "We're sorry, all connections are busy, Please try your call later." This issue has persisted for two days, not just a one-day lapse in Windstream/Kinetic service. I am now requesting a full month's refund whenever this happens, as I need to reach my 93-year-old mother in Thrive assisted living immediately if necessary. Additionally, scam calls manage to come through, asking for sensitive information like SS# or Medicare# under false pretenses. I am willing to engage until they hang up out of frustration. Please refrain from having your regional contact, Ann, reach out to me with empty promises. All I seek is a refund for the services I am not receiving. Windstream should address the service complications in this small area of North Georgia, possibly considering selling to Bellsouth for better efficiency. Your attention to this matter is appreciated. Thank you, Richard Mascio [redacted] Clyo Kildare Rd. Clyo, GA [redacted] [redacted] (IF SERVICE IS WORKING)

Dear Brandi, I am Richard Mascio residing at [redacted] Clyo Kildare Rd., Clyo, GA [redacted]. Once again, I want to address the ongoing issue with the lack of service despite having paid my bill on time. For two consecutive days, whenever I make calls from my phone to both cell phones and landlines, I receive a recording stating that all connections are busy. This prevents me from reaching my 93-year-old mother at Thrive assisted living if needed. While I am bombarded with scam calls, the inconvenience of 'circuits are busy' happening frequently is unacceptable, especially given the lack of resolution from Windstream/Kinetic. I kindly request a refund for the days when I receive subpar service. Despite assurances from Ann, a regional contact, that the CEO Tony Thomas is aware of my concerns, I have yet to witness any improvements in the service quality. I believe selling this area to a more competent provider like Bellsouth might be a viable solution. Thank you, Richard Mascio [redacted] Clyo Kildare Rd. Clyo, GA [redacted]

I have been experiencing ongoing problems with my high-speed internet service for over a year now, and lately, it has gotten even worse. This issue is causing me significant inconvenience as I work from home and often have to resort to going to a friend's house to get work done due to the internet constantly cutting out. Despite reaching out to your technical support line, the problem persists, and the service is unreliable. My recent interactions with customer service have been frustrating as well, with long wait times and even being disconnected after a 20-minute hold. This level of service is unacceptable, and I expect a prompt resolution. I am considering switching providers if this matter is not addressed promptly. I am aware that my neighbor, J. S. on Hifner Rd. in Versailles, KY, had similar issues, and after contacting you, he received a different service that resolved the problem. Kindly assist me in resolving this matter.

Hello, I am Helen Norcross residing at 5 Sawmill Road North in Quitman, Arkansas. Your company has been working near my address for the past three to four days. Today, I discovered that although the work is finished, there is a significant mess left on my property. I am reaching out to request immediate contact to rectify this issue. If I do not hear back promptly, I will have no choice but to involve my attorney. Despite my efforts to reach out through the available contact numbers, I have been unable to connect with a live person. I want to emphasize that even though I am not a customer, I am greatly disturbed by the condition of my yard that has resulted from the work done near my home.

I recently canceled my service with Windstream and was informed that a return box for the equipment would be sent to me. However, I have not received the box yet and would like it to be sent out promptly so I can return the equipment, which has not been functioning properly. Unfortunately, I have not received adequate assistance from the company, as I have been put on hold and transferred multiple times without a resolution. I am eagerly awaiting the return box so I can finally be done with Windstream.

I, E.S., reside at [redacted] Honor Code Place, Granbury, TX [redacted], where there is a buried Windstream fiber optics cable line. Despite not being a Windstream customer, I dealt with an uncovered cable hole for months. After submitting a ticket on 7:7:[redacted] to remedy the situation due to safety concerns, the hole has now been temporarily filled. I need to inform Windstream that my builder will be adding a small amount of dirt over the locator ball in the hole to level out a slope near my foundation. I want to check if this will cause any issues regarding the cable line's location. Please reach out to me at [redacted] or [redacted] It is essential to address this promptly as I have exposed foundation under extreme heat conditions.

I have experienced multiple instances of miscommunication during my hospitalizations in February and March. Despite being assured over the last few months that my service would not be interrupted while I sorted out my bill, my service was disconnected last week. After arranging payment and specifically inquiring if my service would be restored by Wednesday, August 9th, I was again let down. Despite calling multiple times today, I have been disconnected twice and have not received the promised service restoration. I requested a supervisor this morning, as well as this afternoon and evening, feeling frustrated with the lack of accountability towards customers.

Today, Technician Lee unexpectedly arrived at my house on behalf of Windstream, claiming that they had sent him over. Despite not having scheduled a visit, he insisted on conducting tests to check my phone line. As he lingered outside in his van, I contacted Windstream and discovered that my Wifi service had been terminated. Additionally, Lee had previously taken photos of my modem, explaining that it was for testing purposes. However, during his unannounced visit today, he deliberately disconnected my service without my consent or a formal request.