Windstream Customer Service Issues

I am not a Windstream customer and I want them to stop sending junk mail to my home address. I receive an average of three mailings per month. When I went to the live chat on 9-23-[redacted] with Mary Jo Mc to request that they stop, she asked for my Social Security Number to remove my address from a list I never signed up for. This request seemed unreasonable as giving out my SS number could lead to potential risks. Despite refusing to provide this information, she would not assist me further or connect me with a supervisor. Companies should not assume they own my contact information and have the right to use it as they please. I never opted in for this and it's frustrating trying to get Windstream to respect my request. I simply want Windstream to erase all my information, refrain from contacting me, and ensure I am no longer part of their database. I am not willing to share my phone number, as they have shown a lack of respect for my privacy. They can communicate via email, and I will block them once the issue is resolved.

I recently had DSL Wi-Fi service installed by Windstream on either Thursday 10/3 or Friday 10/4. The technician set it up, but by that evening, the modem was not functioning correctly. The internet light was orange, and the wifi light was green, indicating no connection. I chatted with a Windstream representative who had me perform a hard reset and power cycle. This temporarily fixed the issue, but the problem has persisted since. I am looking for assistance via chat or a technician visit to resolve the problem and start using my new service properly. Thank you.

After scanning with McAfee twice, I've eliminated issues on my end. It seems the problem lies with Windstream. Despite them not being able to access my computer, they keep sending me messages through Google. I've received around 25 of these messages, which sometimes block my access. It's frustrating for me, especially since I am 85 years old and have hearing difficulties. I rely on my computer, but these fake messages from bogus Norton and McAfee sources claiming my computer has viruses are causing me distress. I also receive fake disconnection alerts from McAfee. I really could use some assistance with this. Thank you.

My mother's phone has been unable to make or receive calls since the previous day's outage. Before the outage, the phone had been making crackling and popping sounds, making conversations impossible. This phone is vital to her, especially because of her life alert system, which is now useless. At 79 years old and reliant on oxygen, she cannot afford these frequent outages. Every time it rains, the phone goes out, as the phone line is as old as I am and desperately needs replacement. Living at the end of a dead-end road, any inability to use the phone or life alert system could be life-threatening. This situation is causing immense stress for the family, and we urge you to address the issue promptly. Two years of recurring problems is far too long to wait for a resolution. This ongoing issue demands immediate action before a potential emergency occurs. The service interruptions have resulted in weeks of lost service that merit compensation.

I am experiencing a $[redacted] monthly loss in my income, causing us to fall behind on bills. Despite speaking to Windstream about unauthorized charges in the past, I was assured by two representatives that I had until the 16th to pay my overdue amount. However, our services were unexpectedly suspended yesterday, leaving me without a phone for emergencies related to my child's health issues and recent family loss. I have been diligently keeping Windstream informed of our situation and intend to pay the bill on the 13th. I urgently need them to extend the payment deadline as previously done. Please assist me in this matter.

I am reaching out to inform you about a recent issue I encountered. I have lost $[redacted] this month. Last week, I spoke with a representative who advised me that I had until the 16th to settle my past due balance. I called back the following day to confirm this information with another agent, who also confirmed the payment deadline was the 16th. Despite this assurance, our services were disconnected. Upon contacting Windstream, I was informed that I did not have until the 16th to make the payment. I inquired about the discrepancy as I had received conflicting information twice, however, they had no record of my previous conversations. I explained my circumstances, stating that since losing $[redacted], my family has been struggling financially. I rely on my phone for babysitting, communication with parents, emergency purposes, and my daughter's medical needs. Missing important calls from doctors or family members due to the lack of service has created significant challenges for us. I am committed to paying the bill by the 13th, as I cannot afford the full amount now. Any assistance in this matter would be greatly appreciated, as we urgently need the phone service. Thank you for understanding our situation and considering my request for help.

I rely on Windstream for my home phone and internet service in my area. However, the internet speed has been inconsistent. Windstream offers a maximum speed of ≈ 10mb/s download, 1mb/s upload, with a ping around 60-70ms. Recently, they upgraded me to 20mb/s download, 1.5-2mb/s upload, with a better ping of 35-40ms by installing two lines. Lately, I've been facing a recurring issue where the internet works fine for 5-10 seconds before the ping spikes to 100ms - 1000ms. This makes online gaming unplayable. I've tried troubleshooting by disconnecting other devices, leaving only my PS4 connected, and resetting the router to no avail. It's puzzling that with just one device connected, I still experience lag. Any assistance would be greatly appreciated.

Hello, I am Johnny Bravo. I reside at [redacted] N. 4th Street in Stratford, TX, [redacted], and I am the owner of this property. I contacted Windstream a few months ago regarding a cable line that is anchored to a pole on the corner of my property. Windstream informed me that a work order was placed to address this issue and remove the cable line. The presence of the line obstructs the entrance to my shop, and it is essential for it to be either removed or relocated.

Our phone service has been down for 48 hours now, and we are still waiting for assistance with ticket #[redacted]6. I have only been able to reach support in India, and this lack of communication is frustrating. I urgently need a representative from the United States to contact me on my cell at [redacted] to arrange for a technician to come out and restore our phone service at our business. The situation is critical as our security system's alarm signals are reliant on the phone lines. This level of service is unacceptable, and I am extremely dissatisfied with the customer service experience.

I am currently paying for a 4mbps internet speed package, but I consistently only receive around 1.79mbps download speed and 0.46mbps upload speed. Despite resetting and unplugging the router, I have not seen any improvements in the speed. Every time I contact customer service, I am told that 1.79mbps is close to what I am paying for, but how is that possible when nothing seems to work properly? Even 4mbps is a low speed, but I am not even hitting that threshold. I would appreciate assistance to resolve this issue, or I may have to consider canceling my account as I do not wish to pay for such a slow service.

I have Windstream for internet only. In the past month, I was upgraded to a speed twice as fast as before, which was meant to resolve any issues my sons were experiencing with their PS4 lagging. Initially, the improvement was noticeable, but after about 2 weeks, the problem returned. I noticed a technician in the vicinity today but I'm unsure if that is related. It is frustrating as my sons are having trouble playing Fortnite with friends on a Friday night, which is their usual gaming time. The PS4 is the only device in use, and it's not performing well. We've contacted customer service through PlayStation, confirming that the issue lies with our internet. I hope this matter can be resolved promptly, preferably within the hour. I am a consistent bill payer and expect the same level of customer service in return.

A month ago, we experienced an issue with our internet service. One computer was able to reconnect, but the second one, which is part of a home network, remained offline. After contacting the [redacted] number, a helpful representative assisted us in restoring connectivity to the second computer and home network. Despite experiencing multiple outages over the past month, we managed to restore the service each time. Unfortunately, last night we encountered another loss of service, affecting the second computer and even my iPhone due to the home network being down. Today, a technician named Simone from Windstream attempted to help us but seemed less capable than the previous representative. She struggled with resolving the issue, and when I requested to speak with a supervisor or another technician, she claimed she had no authority to transfer the call. She also mentioned there was no supervisor available. As a result, we are currently without internet service crucial for our home office. After speaking to another technician, Moses, he mentioned the need for a technician to visit and inspect the wiring. However, our conversation was cut short, and I did not receive a callback from him. I am concerned about the delay, especially as I work from home and provide care for my elderly mother. Given the current circumstances with Covid-19, I would prefer not to have a technician inside our home. Perhaps having a technician inspect the outside wiring and provide a report could be a safer solution. I am puzzled as to why the first technician was able to resolve the issue over the phone while the second was not. Your guidance on the next steps would be greatly appreciated.

I recently found out that Windstream no longer offers the Maca Fe computer protection service. After contacting support three times, I finally placed an order to get the Windstream Kinetic security system. The order was finalized on Monday, 7/6. Today, 7/8, I received an email instructing me to download the new security system. However, upon clicking the download link, another window popped up but did not confirm completion of the download. I have paid for additional Windstream tech support, but after logging in and waiting for over 2.5 hours without contact, I ended up being disconnected. This happened again later in the day when I tried once more. I also attempted calling computer support and after being transferred and waiting for 15 minutes, I was disconnected again. I understand the current challenges, but it seems that computer support is currently unavailable.

I am frustrated with paying for internet that doesn't work properly. I had my service redone a month ago due to deteriorated lines, and initially, the connection improved. However, after about a week, the issues returned. I constantly have to reset my internet, which is unacceptable given the high cost. I've been a Windstream customer for a while, but I am reaching my limit. Either someone needs to fix my internet connection properly, considering the price I pay, or I will have to consider disconnecting the service. My name is Justin Touchstone, and I reside at [redacted] SW 163rd Loop, Lake Butler, FL [redacted].

This month, my phone has been out for 8 days. It's the second time it's happened, and we rely on it for health reasons. We've been requesting new lines for years without success. The lack of service is frustrating, especially compared to our neighbors. Formerly, issues were resolved in a day or so, but since the switch to KINETIC, problems persist for over a week. In total, our phone has been out for 14 days this month. The level of service is unacceptable and leaves me very dissatisfied.

Account Number: [redacted]29 belonging to Charles J. I recently received a bill totaling $89.49 for services rendered in September [redacted]. However, this account was officially closed on June 15, [redacted]. Despite multiple attempts to cease billing since that date, bills persist. Windstream notes my request to stop billing was logged on June 16, [redacted], yet the bills persist. Today, on September 10, during my third call to Windstream, the customer service representative abruptly ended our call without inquiring about any other issues. I was informed that I am no longer considered a customer and was not given the opportunity to provide feedback on the call. As a long-time TV cable subscriber, I am disheartened by the discontinuation of Windstream cable TV services.

I am looking to add an email-only account to access the email I had while using internet and phone services as a customer. I would like to purchase the email-only service for one month in order to transition to a different email. I was satisfied with Windstream but I do not wish to receive solicitations; I simply need access to my emails for a month. Please let me know when I can start using my emails. Thank you.

My internet service was disconnected over an unpaid bill for January. Although I provided my correct address in December because I was not receiving any mail, there seemed to be a glitch, and my address was not updated until today. I tried to pay the bill, but I do not have my account number, which was never received due to the mailing issue. I am eager to settle the bill, restore my internet connection, and continue with my day. I am feeling frustrated and would appreciate some assistance in resolving this matter as soon as possible.

Last Thursday, while watching TV and my daughter was on the computer, we experienced a power outage in our subdivision for 10-15 minutes. When the power came back on, my daughter had shut down the computer and left the house. The TV resumed the movie after the power was restored, and at 6 PM, we switched to watch the news. The first commercial was from Columbia, SC, and the news was also from Columbia, SC. Our local channels are supposed to be from the Charlotte area as we live in Mooresville, NC. Surprisingly, even the computer news was from Charlotte. I tried to change the settings to show our location correctly, but it still displayed us in Mooresville, NC receiving the Columbia, SC area. This issue has also affected my computer as it only shows Columbia, SC ads when I am online. Please help me fix this problem.

I am inquiring about the minimum payment required to restore my service and the $50 credit promised by a customer service representative. Due to an address change delay and lack of internet, I did not receive the credit. I have been without wifi for nearly two months, affecting my job search. I find it unfair to pay for the period without service. My contact phone [redacted] has changed to [redacted]. You can reach me there. I am Kathy H., with last 4 digits of ssn [redacted], residing at 6 North Hill Acres Road, Greenbrier, AR [redacted]. Please respond promptly as I am currently unreachable via email. Thank you.