WhatsApp Customer Service Issues

Archive 57

The following are issues that customers reported to GetHuman about WhatsApp customer service, archive #57. It includes a selection of 20 issue(s) reported April 14, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Good morning, sir. My WhatsApp account linked to the number [redacted] [redacted] 35 3 has been blocked since yesterday morning. I am not sure what caused this issue. I kindly request your immediate assistance in unblocking my account. I rely on WhatsApp for study material groups, store groups, and various pending work tasks. I assure you of my compliance with the terms and guidelines. Despite my continuous efforts to contact customer support, I have not received any response. Please unblock my account promptly. Thank you.
Reported by GetHuman7334184 on четверг, 14 апреля 2022 г., 4:40
Dear Whatsapp Support Team, I would like to report a user with the number: +[redacted][redacted] The reasons are as follows: Violation of § [redacted] StGB (property damage) - He exploits system vulnerabilities and sends messages in Whatsapp groups that render my phone unusable or crash the app, thus harming other users, including myself, significantly. Violation of § [redacted] StGB (incitement of hatred) - The user insults people and engages in targeted incitement against individuals of different beliefs. Violation of § [redacted] StGB (distribution of pornographic material) - The user shares videos of child pornography in groups. Violation of § 86 StGB (dissemination of propaganda for unconstitutional organizations) - The user sends right-wing extremist stickers. Violation of § [redacted] StGB (depiction of violence) - This user also shares videos of murder and violence in groups. I feel very harassed by these violations. I kindly request that you exclude the person with the number: [redacted] from using Whatsapp. Sincerely, Fabian
Reported by GetHuman-lolleyyi on пятница, 15 апреля 2022 г., 14:54
I encountered an issue with my WhatsApp chat backup. Two years ago, a sensitive chat was not deleted when my phone stopped working due to a faulty power plug. I later switched my SIM card to a Vivo phone and installed WhatsApp without enabling backups. Recently, I got a new Samsung phone, transferred the SIM card, and reinstalled WhatsApp. Surprisingly, the sensitive chat reappeared on the Vivo phone when WhatsApp was reinstalled there. I'm perplexed how this chat resurfaced without any backups. Any insights on how this occurred would be appreciated.
Reported by GetHuman7348122 on воскресенье, 17 апреля 2022 г., 11:15
Dear Customer Service, I am writing to request the removal of the ban on my phone number, +[redacted]32, from using WhatsApp. I am unaware of any illegal activities I may have been involved in, and if so, it was unintentional. I acknowledge being part of groups that shared inappropriate content, and I vow to promptly exit those groups upon having my account reinstated. I rely on WhatsApp for my studies and sincerely apologize for any oversight on my part. It was concerning when I recently tried to verify my account, only to discover it had been banned. I suspect my account may have been compromised as I have been receiving spam messages from various sources but have not forwarded any such content. I assure you of my commitment to adhering to WhatsApp's Terms of Use and appreciate your assistance in resolving this matter promptly. Thank you.
Reported by GetHuman7348217 on воскресенье, 17 апреля 2022 г., 12:39
Hello, My WhatsApp is currently restricted, and I am requesting assistance to lift the restriction. If I have made mistakes, I will ensure not to repeat them. My WhatsApp number is +[redacted]77. I am seeking your help to remove the restriction with care. I acknowledge that I will not make the same mistakes again, and I ask for your understanding. Please lift the block on my WhatsApp. If my business is affected by the restriction, please consider removing the block with care. I promise to be more cautious and avoid any errors going forward. Please do help me in removing the restriction. Thank you.
Reported by GetHuman7365090 on пятница, 22 апреля 2022 г., 3:48
I received an email from customer service stating that they've banned my WhatsApp account. They mentioned receiving complaints about my account but didn't provide details. I'm unsure how to proceed to resolve this issue.
Reported by GetHuman-faifaizz on воскресенье, 1 мая 2022 г., 7:18
I am having trouble logging into my Baxi app. Instead of gaining access, I keep receiving messages stating that... Dear Sir, my WhatsApp business account has been banned. Could you kindly assist me with unbanning it? I successfully recharged my monthly package online, but I have yet to receive any messages. I need help reactivating my old WhatsApp account after my phone was stolen. I need to retrieve my old account with the number **********. I can't access my WhatsApp account and suspect it has been hacked. Could you please help me today to unban my WhatsApp number? My WhatsApp number has been banned, and I require your assistance in resolving this matter. My WhatsApp account is banned, and I need help restoring it. Please assist me in recovering my deleted WhatsApp chat. After losing my number and inadvertently deleting WhatsApp, how can I recover my account with the new number? My WhatsApp number, +[redacted]03, has been banned, and I need it unbanned.
Reported by GetHuman7396814 on воскресенье, 1 мая 2022 г., 14:33
Hello GetHuman team. My WhatsApp account has been banned, and I am unaware of the reason behind it. Despite reaching out, the WhatsApp team has not provided any explanation for the ban. Most of my family, friends, and co-workers are on WhatsApp, making it an essential means of communication for me. Losing this account would leave me isolated and struggling. I sincerely urge the WhatsApp team to reconsider the ban and allow me the opportunity to rectify any mistakes. I am willing to abide by the rules and ensure compliance moving forward. Losing access to this account would greatly impact my life and connections. My WhatsApp number is: +[redacted]28. Your assistance would be deeply appreciated. Thank you.
Reported by GetHuman7424502 on понедельник, 9 мая 2022 г., 12:34
Hello GetHuman team. I recently discovered that my WhatsApp account has been banned, but I am unsure of the reason for the ban as the WhatsApp team has not provided any explanation. Many of my family, friends, and colleagues rely on WhatsApp for communication, and losing this account would greatly impact me. I am reaching out to request that the WhatsApp team reconsider and lift the ban, as I am willing to abide by the regulations and ensure compliance moving forward. Your assistance in resolving this matter would be immensely appreciated. Thank you in advance for your help.
Reported by GetHuman7424502 on понедельник, 9 мая 2022 г., 12:37
Hello, My mobile number is [redacted] 18 9 [redacted], which I have been using for many years. I am unsure why my number has been banned. I kindly ask for a review and to have my number unbanned, as it is important for those close to me who are connected to it. Almas Saifi WhatsApp: [redacted] Hello WhatsApp Team, I agree to and respect all of WhatsApp's terms and policies. It seems there has been a mistake as I have not violated any rules while using WhatsApp. I use it to share important educational messages, but unfortunately, some users have wrongly flagged or reported my account, resulting in a ban. I kindly request for my WhatsApp account to be unbanned. This number is essential for my friends to reach me, and it is causing a significant inconvenience. I hope for your understanding. WhatsApp Number: [redacted]
Reported by GetHuman-almasazi on вторник, 10 мая 2022 г., 9:40
I have selected only about 7 or 8 people to view my status, all close to me, with read receipts on, but they are unable to see it. Despite checking and ensuring the settings are correct on their devices, some friends cannot view my status updates. This issue is frustrating because important messages, like a Mother's Day status, are being missed. Even after uninstalling the app, deleting my account, and rebooting my phone, the problem persists. I need a proper solution asap to prevent losing me as a user. It's crucial for business-minded individuals and tech enthusiasts like me to have smooth-functioning features.
Reported by GetHuman-aishaful on суббота, 14 мая 2022 г., 15:51
When I open my WhatsApp, it always starts with the chat list, showing my recent messages. Unfortunately, the app freezes and eventually shows a "WhatsApp is not responding" message. Despite trying various troubleshooting steps like clearing the cache, restarting the phone, and reinstalling WhatsApp, the issue persists. This problem began in December [redacted] on my Samsung Note 5 and continues on my Samsung M31. Additionally, automatic Google Drive backups have not been working properly since February 7, [redacted]. The backup attempts fail with a "Google Drive is experiencing issues" message. To temporarily avoid the chat list crash, I've discovered a workaround involving creating a direct message shortcut on the home screen. This workaround only provides temporary relief, as the crashing issue reoccurs daily. Device Details: - Samsung M31 - Android 12 - One UI 4.1 - Google Play system update as of April 1, [redacted] - WhatsApp version 2.22.10.73
Reported by GetHuman-daveigna on воскресенье, 15 мая 2022 г., 13:14
I have been using this phone number for over ten years, it is crucial for my work and communication. Please reconsider unlocking it. I promise to take care of my account to prevent any issues. Being locked out has caused inconveniences with work, family, and friends. I am struggling to reach out to teachers, family, and customers. I have been using WhatsApp as an alternative. Your system is usually reliable, so I kindly request your assistance in resolving this matter. Thank you for your understanding and help.
Reported by GetHuman7455800 on среда, 18 мая 2022 г., 18:12
A few days ago, my WhatsApp updated itself. Everything was fine with the app until it suddenly stopped working. I had to uninstall and reinstall the app. Now, when trying to restore my backup, I followed all the steps. After verifying my phone number, receiving and entering the SMS code, it asked for my password. Despite carefully entering the correct password multiple times, it was rejected. I uninstalled and reinstalled the app, but now it won't send me an SMS code. It said to wait 10 hours. After waiting, I received the code, entered my password, and once again, it didn't allow me to restore my backup. This issue is frustrating and I'm getting nowhere. I would appreciate any help in fixing this problem. Thank you.
Reported by GetHuman-jimihe on среда, 18 мая 2022 г., 21:37
I'm experiencing an issue with WhatsApp banning my number. I created a Whatsapp business account on May 12th with a new phone number to do a business presentation in a group that evening. I had been using GbWhatsApp with my current number and transferring content to my business account. Upon waking up the next day, I discovered my number was banned from WhatsApp. This was very upsetting as I use this number for important business communication. I had to switch to another line, which was stressful and disheartening. I am hopeful you can help me reach out to WhatsApp to have my number unbanned, as it is crucial for my work. Any assistance would be greatly appreciated.
Reported by GetHuman-obiakord on четверг, 19 мая 2022 г., 23:59
My number is [redacted]. I am having trouble installing WhatsApp. Sir, my WhatsApp number has been banned. Please unban my number [redacted]. I am unable to log in to my WhatsApp. The message displayed is "WhatsApp is temporarily unavailable. Ple... My WhatsApp number [redacted] is logged in. I need to edit my WhatsApp number, so please... I can't edit my WhatsApp number because I have not used it for a long time. Sir, my WhatsApp is not sending the OTP. I have forgotten my two-step verification PIN. I need a POS machine. How can I obtain one, please? My WhatsApp number [redacted] has been banned. I need help reactivating it, sir, please. My WhatsApp number has been banned. I need help reactivating it, sir. All the information provided is correct. My WhatsApp is banned. What is the issue? Good evening... I am a WhatsApp user.
Reported by GetHuman7464575 on суббота, 21 мая 2022 г., 15:26
Hello, Our messages are being read by third parties. Our Fritzbox [redacted] or AVM has been assigned a code, which I received via email. The code should match in the Fritzbox menu, but it was different, and I noticed that the notification no longer appears. This means that someone may be reading our WhatsApp messages without our knowledge or consent, violating data protection laws, telecommunications laws, postal secrecy, telecommunication secrecy, etc. This is a criminal offense under the Constitution. We discovered open ports and unknown services on the WLAN network, 17 in total on the Fritzbox [redacted]. We have reported this to the police and a technician from Neckarcom had to reset the Fritzbox. An app helped us detect strangers accessing our WLAN router. How should we proceed? Bernhard Gahn Zaisersweiherstr 11 [redacted] Mühlacker
Reported by GetHuman7466503 on воскресенье, 22 мая 2022 г., 11:14
Hi, I received a notification that my WhatsApp account has been banned due to a violation of the Terms of Service. I wish to appeal this decision as I have always used the app responsibly for personal and business purposes. I have not engaged in any inappropriate behavior. I kindly request a review of my account to clarify this issue and seek guidance on how to proceed to have my account reinstated. I eagerly await your response and appreciate your attention to this matter. Thank you, Danilo V.
Reported by GetHuman7468001 on воскресенье, 22 мая 2022 г., 23:59
I have recently had my WhatsApp account banned for reasons unknown to me. I am currently in the midst of my final exams with all my school groups relying on this account. I have reviewed all the policies once more and promise to adhere to them diligently if my account is reinstated. I am unsure why this ban occurred as I have not engaged in any illegal activities or fraud. This account has been my primary means of communication for school-related matters for a significant period of time. I sincerely hope for a resolution soon as it is crucial for me during this critical time of my academic endeavors. Thank you for your attention to this matter.
Reported by GetHuman-kelechim on понедельник, 23 мая 2022 г., 21:47
Hello, I urgently need to inform you about the following concerning an issue with a recent service I obtained. I signed an order with Mobilcom debitel on 26.02.[redacted] at the Saturn store in Berlin (Mall of Berlin). The order number is [redacted]2 and the store manager is [redacted]-1. After activating the telephone connection, I have been receiving calls from individuals looking for someone named Mr. X at the phone number +49 [redacted] provided by Mobilcom debitel. Some callers even mentioned having recent Whatsapp conversations with this person, despite me not using Whatsapp on this number. I believe there is a mix-up with the phone number assigned to me, causing inconvenience and privacy concerns. I kindly request thorough checks and necessary actions to address this issue promptly. Until the matter is resolved, any Whatsapp content or messages received on this number since 31 March [redacted] should not be attributed to me. I appreciate your prompt attention to this matter as these unexpected calls disrupt my daily routine. Thank you, Mrs. Giancaspro
Reported by GetHuman-gaiagian on пятница, 27 мая 2022 г., 15:35

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