WhatsApp Customer Service Issues

Hello, I have carefully reviewed your Terms, Conditions, and Privacy Policy. I realize that I may have unknowingly violated your guidelines regarding the use of WhatsApp. I now understand the proper use of this platform, as it connects me with close contacts. I kindly ask for my WhatsApp number, (95[redacted]2), to be unbanned. This number has been my official mobile number for many years, and I assure you that I will strictly adhere to all terms and conditions going forward. Thank you for your understanding. Regards, Sohail.

My primary number, currently banned by WhatsApp, was subjected to an account ban. After sending an email requesting to lift the ban, I received the following response from WhatsApp: "Hi, We have reason to believe your account activity has violated our Terms of Service, resulting in a permanent ban. Due to numerous complaints received about your account, and to safeguard our users' privacy, we are unable to disclose the specific nature of the complaints. Unfortunately, replies to this email thread will not be reviewed." I seek assistance in resolving this issue and would appreciate any help in this matter.

I'm having trouble accessing my paid account that I purchased for $[redacted].00 in July using the email address [redacted] When I try to log in, it says it doesn't recognize me. I urgently need to access my account to find a caregiver for my father who has Parkinson’s. If this issue cannot be resolved, please refund me. Charging me for an account I can't use is unacceptable. Your customer service seems to be inadequate. I would appreciate your assistance with this matter. Thank you, Gwendolyn C. [redacted]

I have two WhatsApp and telephone numbers. I tried to set up my husband's account on a now-unused number while keeping my WhatsApp history separate and active. However, when I linked his profile to my number, all my messages went to him. How can I undo this and keep my messages separate from his, even if I use my number infrequently, and create a new account for him on his phone with a different number? Should I uninstall and change the number? I want to ensure my messages stay on my phone and not on his, and I don't want to lose any chat history.

On November 18th, I was occupied for most of the day and only attempted to use WhatsApp in the evening. Unfortunately, it wouldn't open, and I initially thought it was due to a lack of data. Later, someone called me and seemed amused. It wasn't until around 7 pm that I noticed my WhatsApp number had been banned. I suspect the person who called me may have hacked my account. I reached out to WhatsApp support to request an unban, but they replied that the ban would remain. I sincerely apologize if I unknowingly violated their terms of service. I kindly ask for assistance in lifting the ban on my number.

Hi, I recently discovered that my WhatsApp number, [redacted], has been banned. I am unsure why this happened as I have not engaged in any activities that violate the Terms of Service. I reached out to the WhatsApp help center and received a response explaining that my account was flagged for violating the Terms of Service. I suspect that this issue may have occurred due to a technical problem with my phone, as the screen was damaged. I kindly request your assistance in resolving this matter and lifting the ban on my WhatsApp account. Thank you, Rahul

I am looking to access my old Android to retrieve WhatsApp messages. I used to receive a code on my new phone to input into the old one to proceed, but now I am unable to access it. I need to retrieve specific messages for legal purposes to present in court. Thank you. Best, Muriel McPherson

My iPhone's WhatsApp stopped working suddenly. A message appears saying it's attempting to connect to WiFi, and when I try to make a call, it shows "no WiFi connection." Despite this, all my other apps are connecting to WiFi without issues. I haven't made any changes to my phone settings. How can I resolve this problem and ensure I keep my current chats and contacts intact? Thank you.

Hello, I'm experiencing issues with WhatsApp on both my iPhone and computer. After switching to a new phone due to my old one breaking, the app ceased to work. Even when my previous phone was broken, I could still use WhatsApp on my desktop, but now I'm unable to access it on either device. Calls, texts, and support options within the app are unresponsive. My attempts to troubleshoot the problem, such as reinstalling the app, resetting network settings, and adjusting various phone settings, have been unsuccessful. A video demonstrating the problem is attached for reference. My contact number is [redacted]. Thank you for your assistance. Best, Savannah L.

Hello, I have a Redmi Note 9, but after taking photos, I can't set them as my WhatsApp display picture or status. When I try to send a photo on WhatsApp, it says, "The file format is not supported." Additionally, when I try to set a DP, it shows, "Could not load this photo. Please try again." Lastly, when I attempt to set a status, it says, "The file format is not supported." Can someone please help me with this issue?

I've been attempting to transfer my WhatsApp from my android device to my new iPhone. I bought a Windows 10 software that required me to reinstall WhatsApp. Due to issues and my backup being locally deleted, I had to reinstall WhatsApp multiple times. This time, I was asked to wait for 38 hours to activate WhatsApp. The WhatsApp Transfer Tool support team is ready to assist me, but WhatsApp support isn't helping remove the wait time for my number so I can reinstall WhatsApp immediately and proceed with transferring it to my new iPhone 13.

I'm having trouble receiving the verification code and recently changed my phone. I've been trying to backup my iPhone chat records to my new Android device without success. I've resorted to logging in via call as I couldn't receive messages, but now even that's not working. Despite trying multiple solutions, I haven't had any success. Could someone please assist me? I need to log in to stay in touch with my foreign friend.

Hello WhatsApp support team, I believe my number was mistakenly blocked. Unfortunately, I forgot to adjust my group settings, which led to anonymous individuals adding me to inappropriate groups without my permission. These unknown users added explicit content to the groups, resulting in my number being banned from the service. I assure you that I did not want to be part of such groups. I kindly request your assistance in unblocking my number so I can regain access to WhatsApp, set my group preferences to contacts only, and continue communicating with my family. Thank you, WhatsApp Support Team.

Hello WhatsApp Support Team, I unintentionally left the "who can add me to groups" feature open to everyone, which led to anonymous individuals adding me to inappropriate groups without my permission. This resulted in my number being wrongfully blocked by WhatsApp. I did not consent to being part of these groups where explicit content was shared. I kindly request the unblocking of my number so I can set the group settings to only allow my contacts to add me and resume using WhatsApp to communicate with my family. Thank you for your assistance.

Hello WhatsApp support team, I accidentally got my number blocked due to being added to groups by anonymous people who then made me a moderator without my consent. In these groups, inappropriate content was shared, resulting in my account being banned. These individuals were using fake numbers. I urge you to review the situation as I did not intend to be part of such groups. Please unblock my number so I can adjust my settings and only allow contacts to add me. I rely on WhatsApp to stay in touch with my family. Thank you, WhatsApp Support Team. Request #[redacted][redacted]

Hi WhatsApp Support Team, Unfortunately, my number was unintentionally blocked due to being added to inappropriate groups without my knowledge. This resulted in my account being incorrectly reported by anonymous users using fake numbers. I kindly request your assistance in unblocking my number so I can set my group privacy settings to only allow contacts to add me. I never intended nor consented to be part of those explicit groups, and I am eager to reconnect with my family and resume using WhatsApp. Thank you for your understanding and prompt attention to this matter. Best regards.

I have been attempting to restore from a local backup, but after multiple tries, it continues to delay sending an SMS verification code. Each time it reaches the designated hour, the time is extended again. It feels like a never-ending loop, and I am very eager to restore my chats.

Hello, I am a representative from a registered NPO that specializes in animal welfare services within underserved communities. We primarily use Whatsapp Business for communication. Our work involves assisting individuals in transporting sick and injured animals to veterinary facilities, providing sterilization services, and offering subsidized veterinary care. Although our services are not free, we do request contributions towards veterinary expenses. We utilize Whatsapp Business's labeling system to categorize individuals who require assistance and those with outstanding payments. Recently, we employed the broadcast feature to remind clients about pending payments. However, I encountered a major setback as our entire Whatsapp account mysteriously vanished overnight. This platform serves as our crucial emergency hotline, where numerous requests for animal assistance are received daily. Losing this data jeopardizes our ability to continue our community work. It is imperative that we recover this information promptly, as animal lives are at stake. Please understand that we are a non-profit organization and do not engage in any sales activities. Sincerely, Helene

I kindly request your assistance. My account has been compromised, and despite my efforts to re-verify, I do not have a two-step verification set up. I have checked my email, including the spam folder, but no new verification has come through. I suspect the hacker has changed the email address associated with my WhatsApp account. My number is +[redacted].

Dear Sir, I have received a complaint regarding my WhatsApp account number, [redacted], which is completely false. I am a blind student focusing on my studies, and suddenly my WhatsApp has been deactivated, causing me to miss my classes for 2 days. Kindly request to have my number removed from the ban and activate it in Pune, as this WhatsApp account number is also used for my banking details and other branches. I have not violated any of your rules that could harm your privacy. I have no information about this matter, so please grant me permission to use WhatsApp. Thank you.