WhatsApp Customer Service Issues

Dear Sir, Hello, I'm having a problem with my WhatsApp account. My phone number was blocked due to an image exploit loophole that I unknowingly violated. I need help to recover and unblock my account promptly as I use it for work under proper conditions and laws. I kindly request your assistance in unblocking my account. Thank you for your support. The blocked number is +91 96[redacted]9. Thank you.

I was using my WhatsApp account until yesterday morning. When I attempted to log in, I was prompted to verify my account. Despite trying to do so, my phone did not receive the verification code. After speaking with a customer care representative, I learned that I needed to perform a SIM welcome back. Following the instructions, I tried to log in again in the evening. However, my number ([redacted]2) was banned from using WhatsApp, even after successfully entering the last two verification codes ([redacted], [redacted]). I kindly request to have my number unbanned, as I believe I have not violated any rules.

Hello WhatsApp Support, I am writing to address an issue with my WhatsApp account under Malaysia number +[redacted]5. Despite receiving two emails confirming my account's unbanning, I have been unable to successfully log in for the past five days. Even after deleting and reinstalling the app, the system still indicates that my number is banned. I have raised this issue multiple times (request numbers: #[redacted][redacted] & #[redacted][redacted]) without any resolution. My WhatsApp is vital for communication with my family and work, so I urgently seek your assistance in resolving this matter. Your prompt attention to this matter would be greatly appreciated. Thank you for your help.

Hello, I regret to inform you that your WhatsApp account has been suspended due to a breach of our Terms of Service. Please refer to the "Acceptable use of our services" section in our Terms of Service for more information on the proper use of WhatsApp and activities that are considered violations. Kindly note that we reserve the right to suspend accounts without prior warning at our discretion. If you believe the ban was an error, please reach out to us via email for further investigation. Thank you for your cooperation. Sincerely, WhatsApp Support

Subject: Regarding WhatsApp Account Ban Hello, I received notice that my WhatsApp account was banned due to violating the Terms of Service. While I agree to respect the policies, I believe this ban was a mistake. I mainly use WhatsApp to share important educational messages, but it seems some users wrongly reported my account. I kindly request WhatsApp to reconsider unbanning my account. This is my official number, and its suspension has created significant communication issues for my friends, family, and clients. I hope you can review this matter promptly. Thank you.

Hello, I regret to inform you that your WhatsApp account has been banned due to a violation of the Terms of Service. It appears there were concerns regarding the use of your account that led to the ban. Please review the Terms of Service, particularly the section on the acceptable use of the service to better understand our policies. We reserve the right to take action, including the suspension or termination of accounts, without prior notice based on Terms of Service violations. If you believe your account was banned in error, please reach out to us. Your appeal regarding the ban has been noted. We appreciate your understanding and cooperation in adhering to our Terms of Service. Please be patient as we review your case. Thank you, WhatsApp Support

Dear Support, I encountered a problem with my smartphone where the motherboard malfunctioned and the phone will not turn on. I was informed by a phone shop that it is irreparable and thus, I acquired a new phone. However, I am facing an issue with my WhatsApp account. I previously had a Malawian profile with the number +[redacted]52 under the name Frank Armin Kratz. I recently relocated to South Africa and have plans to move to Namibia soon, hence why I had not updated my number yet. With my new South African number being +27 [redacted]42, I require assistance in transferring my Malawian WhatsApp profile to the new number. I am part of several groups on there and have valuable information I cannot afford to lose. How can I verify my ownership of the account and update the number while retaining all my contacts and data? This matter is urgent as I need to maintain communication with my colleagues from the international organization I am working with. The Malawian number is crucial for this purpose. I appreciate any help you can provide, as the WhatsApp support page does not address this specific situation for individuals in other countries. If necessary, you can reach me via WhatsApp through my sister Karina de Villiers Schrader at +27 82[redacted]. Thank you for your prompt assistance. Frank Kratz

Hello WhatsApp team, I recently created a new WhatsApp account, but my number got banned even though I haven't messaged anyone. I rely on WhatsApp for work and need to respond to my friends. Please unblock my number soon. I haven't violated any policies. I urgently need my number unblocked as I haven't made any mistakes. I'm anxious as my family and friends need to reach me. I'm aware of WhatsApp's guidelines and have followed them diligently. Please restore my access promptly so I can continue my internet work and reply to important messages. I'm concerned about some users manipulating my number for verification purposes. I assure you I haven't engaged in any improper behavior. If there's an issue, kindly inform me to avoid any misunderstandings. My family's number is +[redacted]19. Thank you for your assistance in resolving this matter quickly.

I am Diksha B. from Nepal and a WhatsApp user. I received a voice message claiming to be from the WhatsApp call center in the USA, mentioning that I won a prize in a lucky draw worth ** lakhs Indian currency. The person identified as Dev Raj Malhotra asked for my prize number and requested a transfer fee to receive the money. I am skeptical about the authenticity of this message and seek advice on whether this is a scam. Please provide guidance regarding this matter. Thank you, Diksha B. from Nepal.

I apologize if I have violated any policies and understand that it was a mistake. Please consider unbanning my WhatsApp number ([redacted]2) as it is essential for me to stay connected with friends, family, and other important contacts. I promise to adhere to the terms and policies diligently going forward. Thank you for your understanding.

Hello, I am seeking assistance in resolving an issue with my banned WhatsApp account. My WhatsApp number is [redacted], which I use for professional purposes as a teacher conducting online classes during the pandemic. Recently, my phone was hacked after receiving a fraudulent call, leading to unauthorized messages being sent from my account. I wish to have my WhatsApp number unbanned to continue my work without disruption. Kindly review my situation and unban my WhatsApp number. Thank you.

🙏🏻 Jai Valmiki 🙏🏻 All office bearers, please read this message. A girl in our Kolhapur community, Akshara Shivaji Medhe, aged 11, has developed a meningitis infection. She has been in the ICU at Latur Hospital for four days now. Her parents are facing difficulties in arranging for her treatment after spending 65,[redacted] rupees. It is our duty to help them financially. Please contribute as per your capability. Your support will be greatly appreciated. Contact Sachin B. at [redacted] via Google Pay. 🙏🙏🙏

My number in Kuwait, 00[redacted]5, has been banned from WhatsApp without any valid reason. I have not violated any of the app's policies and believe this action was a mistake. I have tried reaching out via email multiple times but received no response. I urgently need someone to investigate this matter and provide me with an explanation for the ban. I suspect that someone may have tried to compromise my account, as my number is highly valuable. I kindly request a prompt resolution to this issue. Thank you.

Hello, I'm Rebecca. My ex-boyfriend and I both have Huawei P10 Lite phones. Even though we are no longer together and I changed my cell phone number to Cell C, he still has access to my WhatsApp and is being threatening. I urgently need a solution as I cannot currently afford a new phone. I feel helpless and don't know how to stop him. Please help me. Thank you.

A hacker has gained access to my WhatsApp and has been making calls without my knowledge. I first noticed when a number with Chinese characters, [redacted], appeared on my WhatsApp and claimed I was a car service contact. I promptly blocked the number. Later on, I tried to make a call on WhatsApp, but received a message saying I was already on a call, which was not the case. Suspicious, I turned off my phone. Upon checking my call history, I discovered that my phone had dialed the same unknown number four times, even though I had not initiated these calls. Strangely, the number later disappeared from my recent call log. I am concerned about this breach of security and would appreciate any assistance in preventing it from happening again.

Dear Sir, I would like to request the reactivation of my account, as it has been banned. Could you please unban my phone number (+[redacted]86)? Due to the COVID-19 situation, our college is closed, and our classes are being conducted online through Google Meet. My teachers are sending Google Classroom meeting links via our college WhatsApp group daily. With final exams approaching, teachers are sharing question papers, answer scripts, and important information exclusively via WhatsApp. Unfortunately, my account has been banned, causing me to miss out on these crucial communications, making it challenging to stay in touch with my teachers. I kindly ask for your assistance in unbanning my phone number and reactivating my account. Thank you for your attention to this matter. Sincerely, Avishek P.

Yesterday at 7:30 PM, I noticed that I was added to a WhatsApp group with no name, just icons as names, and a scary display picture. Both my husband's and my office mobile numbers were also added. I alerted my husband, and he left the group. However, when I tried to exit, the screen went black each time. Later, two unfamiliar numbers sent me audio messages that I didn't open. I uninstalled and reinstalled WhatsApp, blocked the unknown numbers and left the group, but now the app is running very slowly. I blocked the numbers +[redacted]2 and +[redacted]7.

Recently, I received a call asking me for an SMS code to verify my number. Unfortunately, this led to my WhatsApp account being hijacked from another device. The perpetrator changed my profile photo, converted my account to a business profile, and started asking people for bank details. I promptly reported this to the police, and WhatsApp banned my number on the same day. I've lost access to all my important WhatsApp documents after 8 years of trouble-free use. I am a victim of fraud and urge WhatsApp to block my account on all unauthorized devices and reinstate it on my phone since I am the legitimate owner. I implore WhatsApp to lift the ban on my number so I can regain control of my account. If not possible, I seek their help in transferring my account, messages, and attachments to a new number.

Dear Customer Support, I hope this message reaches you well. I am reaching out as a last resort regarding my issue. My phone number, +[redacted]69, has been banned from using WhatsApp since July 28th and 29th. Prior to the ban, I received a code message from Facebook stating that WhatsApp was being installed on a new device with an activation code. I did not install it on a new device, so I disregarded the message. As a commercial manager, I have never violated any terms of service that would result in my number being banned. I am extremely distressed as I rely on WhatsApp for my business activities and contacts. I believe the ban may be due to someone attempting to register with my number. However, if there are other violations linked to it, please clarify so I can adhere to the terms accordingly. I am willing to provide verification and documentation upon request. I have tried multiple times to seek assistance without any response. I hope to receive a positive resolution soon. I trust that WhatsApp will address my issue fairly. Best regards, Fikri Alshaibani

I am seeking guidance on restoring WhatsApp chats on a new device. My previous device, a Moto G5 Plus running on Android Oreo, recently got hard-bricked, and I relied on it for using WhatsApp. Unfortunately, the device is still undergoing repairs with no estimated completion soon. As a temporary measure, I decided to activate WhatsApp on my older device, a Panasonic Eluga S Mini operating on Android 4.4. Regrettably, I had disabled Google Drive backup on the bricked device (Never option), leaving me with no chat backups on Google Drive. Luckily, I found a year-old local chat backup file from May [redacted] on my laptop. I attempted to restore it by placing the backup file in the WhatsApp->Databases folder without the need for renaming, as it was already labeled "msgstore.db.crypt12." However, this method is proving ineffective as WhatsApp only prompts for Google Drive backup during reinstallation, disregarding the offline file. Due to significant chats stored in the local backup file, I am uncertain about the necessary steps. Should I consider installing the [redacted] version of WhatsApp for a successful restoration?