WhatsApp Customer Service Issues

Archive 123

The following are issues that customers reported to GetHuman about WhatsApp customer service, archive #123. It includes a selection of 20 issue(s) reported November 1, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Dear WhatsApp Customer Service Team, I am writing to inform you that my WhatsApp account with the number +[redacted]9 has been suspended. I sincerely apologize if I have unknowingly violated any of WhatsApp's Terms of Services. My WhatsApp account is essential for both personal and professional communication, and I assure you that I will adhere to all of the platform's terms and stay informed about any changes. Kindly consider lifting the ban on my account. Thank you for considering my appeal, and please feel free to reach out if you require additional information to assess my situation. I eagerly await your response.
Reported by GetHuman8680063 on miércoles, 1 de noviembre de 2023 2:20
Here is a simplified version of the post: When you see a small form, fill in your mobile number and email ID. If you use WhatsApp on an Android phone, select Android. Write a message asking for your account to be reinstated politely. Do not worry about the message content. Copy and paste the message provided below: Hello, Team WhatsApp, I believe I have followed the rules correctly and do not deserve the suspension. Please restore my account promptly. Thank you.
Reported by GetHuman-ypisal on miércoles, 1 de noviembre de 2023 9:05
I've been experiencing issues for the past three hours trying to restore my account. It suddenly logged out of my phone without my input. I am in the process of trying to restore it by verifying my phone number with WhatsApp. I have verified with my phone service provider, and they confirmed that my SMS number is functioning correctly. Therefore, the problem seems to be with the WhatsApp server. This situation is really frustrating for me as I did not intentionally log out from my phone. When I accessed WhatsApp, I noticed that I was already logged out. Please, I urgently need some assistance with this matter. Thank you. Just to clarify, my account is not banned as I do not see a message requesting a review.
Reported by GetHuman8682519 on jueves, 2 de noviembre de 2023 3:15
Dear WhatsApp Support Team, I am reaching out concerning my account with the phone number +86 [redacted]2, which has been banned. I apologize if there has been any violation of WhatsApp's Terms and Conditions. My account is crucial for connecting with friends, family, and business partners. Reinstating my account would be greatly appreciated. Additionally, I would be grateful for guidance on how to avoid such issues in the future. Thank you for your assistance. Best regards, Mia
Reported by GetHuman8682612 on jueves, 2 de noviembre de 2023 6:07
Dear WhatsApp Support Team, I am reaching out for help with the unexpected closure of my WhatsApp account. The cause for this remains unclear to me. WhatsApp is essential for my communication and it is urgent that this issue is resolved. I kindly ask for your immediate attention to investigate and reinstate my account. I am ready to provide any necessary details, like my phone number and email linked to the account. Your swift assistance is crucial to my communication with friends and colleagues. Your support is greatly appreciated. My WhatsApp number is: +[redacted]16
Reported by GetHuman8682740 on jueves, 2 de noviembre de 2023 10:12
Dear Sir/Madam, I am writing to report that my WhatsApp account has been unexpectedly banned, despite my adherence to all terms of service. Today, upon attempting to log in, I was dismayed to discover the ban without any prior warning. I urge for a prompt investigation into this issue and for the ban to be lifted swiftly. Rest assured, I have not participated in any activities that would warrant such action. Thank you for your attention to this matter. Regards, Venkatadurgarao. Email: [redacted] WhatsApp Number: [redacted]. Device Name: venkatadurgarao.
Reported by GetHuman8682988 on jueves, 2 de noviembre de 2023 14:46
Hello, I would like to negotiate with the WhatsApp support team regarding my banned number. I am aware of the issue, but I hope to remove the ban on my number because it was banned due to users using modified versions that reflect WhatsApp updates, which led to my phone number being banned. Please lift the ban on my number WhatsApp, as I only use it to communicate with my friends and work colleagues who have blocked my number so I can be removed from my job. Please support WhatsApp, I am waiting for my account and number to be unbanned. I want to continue my work on WhatsApp so I can earn money and feed my children. Review the violation manually and reinstate my account. I have not done anything wrong, and this is unfair. Please WhatsApp, lift the ban on my number. Thank you, WhatsApp Support. (+20)[redacted]0
Reported by GetHuman8683071 on jueves, 2 de noviembre de 2023 15:48
I'm having trouble signing in with my registered WhatsApp number. Every time I try to verify my account, I get an error message saying the verification message couldn't be sent. I attempted to verify via call as well but had no success. I need WhatsApp support to fix this issue so I can regain access to my account. My number is +[redacted][redacted].
Reported by GetHuman-younglig on viernes, 3 de noviembre de 2023 4:30
Subject: Urgent Assistance Needed with WhatsApp Account Hello WhatsApp Team, I am reaching out regarding my inaccessible WhatsApp account, which has been a source of frustration for me for over a month. Despite my efforts to resolve this issue through your support channels, I have been unable to regain access. The main issue I am facing is not receiving the verification code or calls required to log into my WhatsApp account. As a student, WhatsApp is crucial for communicating with my classmates and accessing important college information. It plays a vital role in my academic work, and its inaccessibility is hindering my studies. I acknowledge any mistakes I may have made and apologize for them. I am committed to following all WhatsApp terms and conditions moving forward. I urgently request your help in restoring my WhatsApp account. Your prompt assistance would greatly reduce my stress and allow me to resume my college-related activities seamlessly. I appreciate your attention to this matter and look forward to your support in resolving the issue promptly. Thank you for your time and consideration. Best regards,
Reported by GetHuman8683940 on viernes, 3 de noviembre de 2023 6:48
I recently switched phone numbers and lost access to my WhatsApp account when the old number was purchased by someone else. I urgently need help to recover my old chats, which are still on my device, as they are essential to me. Furthermore, I received a notification stating I can't use WhatsApp due to spam, which is not the case. I seek assistance to create a new WhatsApp account with my new number while still having access to my previous chats. Your help in resolving this matter promptly would be greatly appreciated. Thank you.
Reported by GetHuman-isshhhtr on viernes, 3 de noviembre de 2023 9:57
I use WhatsApp a lot during my spare time, but I'm having an issue where my account [redacted] keeps getting banned even though I haven't shared anything that goes against the terms. The bans happen very quickly, and I'm not sure why this keeps happening. I'm missing out on connecting with my family and friends because of this. Any technical advice or help on how to resolve this would be greatly appreciated. Thank you.
Reported by GetHuman8684746 on viernes, 3 de noviembre de 2023 19:34
Hello, My WhatsApp account has been banned, and I use this number for sharing study materials and information with my friends. I hope to recover my account for the sake of my studies and with a sense of humanity. I apologize for any mistake I may have made intentionally or unintentionally, and I hope for your understanding of my situation. I consider the account ban as a warning, and I will not repeat any mistakes. Thank you very much. I apologize for any errors, and I hope to regain access to my WhatsApp account. Thank you, WhatsApp Support Team. My banned number is [redacted].
Reported by GetHuman8684986 on viernes, 3 de noviembre de 2023 22:54
Good morning, My WhatsApp has been permanently banned. I kindly request for it to be reinstated. My phone was randomly making international calls to unknown numbers without my permission, possibly due to a hacker. When I switched to a new phone, this issue stopped. I rely on this account for work and to stay in touch with family and friends. I am hopeful for a positive outcome. Thank you.
Reported by GetHuman-gtsikayi on sábado, 4 de noviembre de 2023 5:56
Hello, I believe my account was banned in error as I have not violated any of WhatsApp's privacy policies or terms of service. I kindly request a prompt response and the restoration of my WhatsApp account. If my account has been banned, I would like to know the reason for this action. I do not use third-party apps, so please release my WhatsApp account at your earliest convenience. Thank you, Pavankumar Gmail: [redacted] WhatsApp number: [redacted]
Reported by GetHuman8685265 on sábado, 4 de noviembre de 2023 6:22
Dear WhatsApp Admin, I believe my WhatsApp account has been hacked. This morning, while viewing a status, my account logged out and showed a "spam block" message. I was instructed to wait 24 hours. Tonight, when I tried to access my account, it prompted me to enter my number for a new verification code. However, I have yet to receive the code. As I use WhatsApp for my business, I am quite concerned. The number associated with my account is [redacted]0. Your assistance would be greatly appreciated.
Reported by GetHuman8685306 on sábado, 4 de noviembre de 2023 7:46
Dear WhatsApp Support Team, I am reaching out to request the unblocking of my WhatsApp account. Recently, I was notified that my account has been banned, but I am unsure of any violations of your terms of service. WhatsApp is crucial for my daily communication with family, friends, and colleagues, and I was surprised and disheartened by the ban without an explanation. I am requesting a review of my account to understand the cause of the ban. If a violation occurred, I apologize and commit to complying with your terms and preventing future issues. I respectfully ask for the unbanning of my account to resume using WhatsApp for staying connected with my loved ones and colleagues. Thank you for your attention, and I anticipate your prompt response. WhatsApp Account: +[redacted]02
Reported by GetHuman-pchagoma on sábado, 4 de noviembre de 2023 9:56
Hello, I noticed that the phone number linked to my account is outdated. I'm unable to access my account due to this issue. The old phone number is +[redacted]09, and my current number is +33 [redacted]41. I kindly request your assistance in updating my phone number so that I can continue using WhatsApp without any interruptions. I am concerned because someone seems to be using my old account to communicate with my contacts, jeopardizing my privacy and the security of others. I urge you to investigate this matter promptly and either deactivate or update my account with the correct phone number. Thank you for your attention to this matter.
Reported by GetHuman8685675 on sábado, 4 de noviembre de 2023 16:14
My WhatsApp has been blocked twice before, once for 7 days each time, and then for 24 hours. I verified my number and received a message confirming everything was fine, but when I opened WhatsApp, it asked me to install the original app. I uninstalled and reinstalled WhatsApp, but I keep getting the same message to install the original version. Please resolve this issue as soon as possible. Phone No: +[redacted]86 Email: [redacted] Name: Bharat Chugh Mobile: Android Motorola G5
Reported by GetHuman-bgchugh on domingo, 5 de noviembre de 2023 6:56
If you are facing a ban on your WhatsApp account and want to lift the ban quickly, try these steps. Make sure you have a reliable internet connection. Delete the WhatsApp app on your device, then re-install it from the app store, ensuring it's the latest version. Open WhatsApp and verify your phone number again. If this doesn't resolve the issue, contact WhatsApp support for additional help. Bans can be a result of breaching terms of service or community guidelines, so reaching out to them can provide further clarification and assistance.
Reported by GetHuman8686263 on domingo, 5 de noviembre de 2023 7:45
For the past three days, I have been unable to access my WhatsApp account. Whenever I try to open it, it asks for a 6-digit SMS code. However, despite repeatedly requesting the code with my mobile number, I have not been receiving any codes. I have tried numerous times in the last three days, but I am still unable to receive the verification code needed to open my account. Please assist me with this issue.
Reported by GetHuman-manazirh on domingo, 5 de noviembre de 2023 21:05

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