Wells Fargo Customer Service Issues

I have consistently been advised by customer service that if an overdraft occurs and the funds are replenished within a day, no fees will be charged. However, this has not been my experience. Each time, I have had to contact customer service to rectify the situation. Unfortunately, during my last interaction, I was informed that this is not the policy. I simply seek clarification on the correct protocol for handling overdrafts. Despite following the guidance provided, I have incurred multiple fees. If this information is inaccurate, I kindly request for the fees to be waived, as I have been assured multiple times that no fees would be applied under these circumstances. It is important for customer service to be knowledgeable about this matter.

I recently encountered a fraudulent wire transfer that caught me off guard. After discovering it, I immediately contacted Wells Fargo Bank in Canton, Illinois as my Social Security check goes through them. Justin informed me that everything was fine, so I planned to pick up the wire on the 4th. Shortly after, Justin contacted me to inform me that they would be sending a cashier's check instead, but by then, the account was closed. This situation has left me unable to pay my bills, resulting in late fees and high interest rates. My credit score has been impacted, and I still haven't received the check. With Christmas approaching, this has put me in a difficult position. I feel like a victim and I am considering reaching out to Social Security for assistance.

Hello, I appreciate your patience and your effort to address this matter. I am currently facing some challenges with my car payment being delayed despite having enough funds in my account. The bank appears to be holding the payment, causing confusion with my finances. I am also experiencing difficulties with check deposits being held, despite being assured that it would not happen after the first two times. I understand that it's a busy time of year, especially with the upcoming holiday season, but clarity on these issues is crucial for me, especially as I prepare for maternity leave. I am eager to resolve these concerns promptly to ensure that my financial obligations are met without any further delays.

I had a positive experience with Shay Sanders from Wells Fargo's claims department on the morning of 12-22-18 around 8:30. When I called in a panic, Shay was professional, kind, and very sweet. Initially, I encountered another representative who seemed scripted and interrupted me often, so I asked for a supervisor. Luckily, I was transferred to Shay. Dealing with panic and anxiety disorders, I was already in the midst of a major panic attack when Shay took my call. She was incredibly helpful, calming, and provided me with clear instructions and claim numbers. Shay's assistance was a great relief, especially considering the challenges many older individuals face with the new technology and potential exploitation by retailers. I am grateful to Shay Sanders for saving my Christmas dinner and going the extra mile with patience. Best, Hope Richardson

Regarding access issues with my Wells Fargo account under the name James Matthews Taylor, formerly with Wachovia and Wells Fargo, account number [redacted], username IZABAL [redacted]. I have been unable to receive the security code sent to outdated phone numbers [redacted] and [redacted]. As I am in Guatemala, I kindly request assistance with receiving the code by email or phone at [redacted]. Alternatively, a temporary code via email or fax at [redacted] or James Taylor, [redacted] Walnut Street, #[redacted], Green Cove Springs, FL 32[redacted], Phone [redacted], would be greatly appreciated. Despite attempts with the [redacted] number representatives, I have been unsuccessful in resolving this issue and hope for a prompt resolution to avoid late fees on my Chase credit card and interruptions in my TV service. Your attention to this matter is urgently needed. Sincerely, Jim Taylor.

Wells Fargo, I am James Matthews Taylor, a former Wachovia and Wells Fargo customer. I am encountering issues accessing my online account due to advanced security verifications. The security codes are being sent to unknown phone numbers from the past, making it impossible for me to receive them. I am currently residing in Guatemala and unable to receive the codes via email or on my local phone. I am reaching out for assistance as I have been unable to resolve this matter after numerous attempts with customer service representatives. I am seeking a temporary code to regain access to my account to address urgent matters related to the Holidays. Please consider emailing me at [redacted] or faxing me the code at [redacted]. If possible, direct any correspondence to my address in Florida at James Taylor, [redacted]. Your prompt assistance is greatly appreciated. Thank you for your attention to this matter. Sincerely, Jim Taylor

I am Beatriz C. I visited the Turkey Hill ATM on Hershey Ave. in Lancaster, PA today to withdraw $40 from my bank account. I accidentally selected $60 by pressing the fast cash button. Realizing the mistake, I immediately pressed cancel and reinitiated the transaction to withdraw $40. I am concerned that the extra $20 was deducted from my account, although I only received $40. Your assistance in clarifying this matter would be greatly appreciated.

Subject: Concerns Regarding Fraudulent Car Loan Application Original Loan Date: [redacted] Loan Amount: Approximately $13,[redacted] I am addressing a concerning issue regarding a car loan that was obtained fraudulently. The loan was taken out by my wife, D.I. at our address in Rumford, RI. Despite her credit score being in the range of [redacted]-[redacted] and her struggles with early onset Alzheimer's, a dealership submitted her credit information to Wells Fargo, leading to full [redacted]% financing approval. Shortly after the purchase, my wife had to retire due to health reasons, and I also retired to care for her. Unfortunately, we faced difficulties with the car being repossessed twice, a significant amount to redeem it, and even false insurance charges. Following these events, despite attempting to cooperate with Wells Fargo, the issue remains unresolved. The unresolved situation of the car on our property poses challenges for my wife, as well as legal and financial concerns for us. Despite my efforts to resolve the matter, there has been a lack of response from Wells Fargo. I have requested documentation of the approved loan, but no progress has been made. This experience has been challenging, and I seek a resolution through mutual understanding and cooperation.

I provided a detailed itinerary with dates and times for a three-year stay in the Philippines to the bank regarding my accounts. I've been in the country for almost two months now. After applying for an RSA device to access my online banking, I faced various challenges. Initially, it seemed the device was ordered, then records indicated I already had it. Upon inquiry, I was informed that due to my short stay, the device couldn't be provided. I've been struggling to access my account, resorting to using my sister's Facebook to receive verification codes for weeks. Despite changing my address to a Philippine one, the issue persists. Communication with the bank is tough as there are no landlines where I am, and I need to buy credits to call. During a recent call, I was on hold for a long time, only for the call to drop before a resolution. I've provided all necessary details, but the problem remains unresolved. It's been frustrating dealing with this for two months and I hope someone competent can assist in resolving this matter efficiently. Your prompt and honest response is appreciated.

My family has decided to close our accounts at Wells Fargo after being customers for over 25 years. We established the Debra C Parmentola Foundation in memory of our daughter two years ago and opened an account at Wells Fargo in Lincroft, NJ. When we tried to transfer funds to a business CD, we were informed that our niece, Kristina M, who is the treasurer, needed to be present. As she lives in NY, we followed online instructions, but upon returning to the branch, we were given more forms to sign, causing frustration. We have nearly $[redacted],[redacted] in the foundation's account and expected a smoother process, especially as a charitable organization. Disappointed, I now plan to move our funds to another bank promptly. Regards, Paul M Parmentola I am also looking for guidance on how to address a letter to the CEO regarding this matter.

PUBLISHER'S CLEARING HOUSE I am the winner of the [redacted] Publisher's Clearing House sweepstakes. I have not received my check, and this has caused distress to me and my family as all my assets are tied up with Publisher's Clearing House. I demand the compensation owed to me. My name is Venera Nikolic, daughter of Ranko Nikolic, and I take this matter seriously. Please rectify this situation promptly. Thank you.

I have been trying to pay my Home Projects account through the website for 2 weeks without success. After waiting on hold for a total of 75 minutes over different attempts, the system eventually hung up on me. Despite my efforts to pay 2 weeks ago, I had to visit my bank, Star Financial, for help processing the payment due today. I find mailing checks unreliable due to frequent losses and delays by the local post office. The phone support experience has been frustrating with long wait times, indicating a chronic issue with call volume and understaffing. It is essential to hire more phone support staff to reduce wait times to a maximum of 15 minutes. Additionally, improving the user-friendliness of the IT systems is crucial, as highlighted by the recent server crash incident mentioned in a forum post. I am considering seeking a loan from my credit union to settle the payment with the HVAC contractor.

Dear Customer Service, We submitted a $40 payment for our credit card, due on 2/5/[redacted]. We mailed the payment on 2/01/[redacted], but it was postmarked by the post office on 2/02/[redacted]. Although we're unsure of the exact receipt date by Wells Fargo, the payment was not debited from our checking account until 2/11/[redacted], resulting in a $27 late fee on our statement. We have maintained excellent credit scores through our 62 years of marriage without incurring any late fees, and we are concerned about the impact on our credit rating. Due to my hearing impairment and my husband's illness, we prefer written communication. Could you please consider waiving the $27 late fee before our next payment is due? Your assistance in resolving this matter would be greatly appreciated. Thank you, Irene and George W. L. Jr.

I recently sent a detailed message regarding a late charge issue on our current Wells Fargo statement. Unfortunately, I have a hearing problem and am unable to communicate with agents over the phone. The account is in my husband's name, George W. Lehman, Jr. I would greatly appreciate it if you could locate my original message, as it would be challenging for me to repeat the details. I did suggest a solution for the late charge of $27.00 - to have it removed before the next statement is due on 3/5/[redacted]. The last four digits of the account number are [redacted]. If possible, I would prefer to resolve this matter via chat or email due to my difficulty hearing over the phone. Please confirm if you are able to assist. Thank you for understanding. Email: [redacted]. Sincerely, Irene K. Lehman.

I opened an account with Wells Fargo in the fall of [redacted]. Approximately 2 months later, I took a Lyft ride that cost $6, but they charged me twice, resulting in an overdraft fee of $86. I contacted technical support and my local branch, which advised me to reach out to Lyft for a refund. After multiple attempts, Lyft informed me they wouldn't send the necessary form for a refund as promised. Wells Fargo then suggested I make payments to resolve the issue, leading me to close my account. Now I need a bank account for certain tasks and Wells Fargo mentioned a fraud claim as a potential solution. I'm reaching out to seek guidance on what steps I can take to address this situation.

I visited a Wells Fargo branch a month or two ago to close my son's savings account in person. Recently, I received an address change notice in the mail for my son, even though I had already closed the account before the address change. I am confused as to why the account is still considered open, especially since I completed the necessary paperwork to close the account and receive the remaining balance of $0.20. It is perplexing that the address change was processed under my name when it was my son who moved, and our last names are different. I attempted to contact customer service earlier, but despite entering the account number, it seems the account is still active.

I am experiencing difficulties accessing the system to make my payments once again. Since Friday, I have been attempting to log in, but keep receiving messages that my login information is incorrect even after resetting my password multiple times. This ongoing issue has not improved and is becoming increasingly frustrating. Despite following the prompts, I have not been able to make any progress. Contacting customer service has not been helpful either, leaving me feeling inconvenienced and disappointed in the service provided. I am concerned about potential penalties due to these technical difficulties and expected a more efficient system in place to address such issues.

I apologize for all the claims I have filed. It seems someone has been taking money from my account, and I suspect it could be someone I know or who knows me. This has been happening frequently, and I initially didn't take action. However, by filing a claim, I hope that the culprit can be identified. As a single mom and grandmother assisting my son in raising my grandson, I rely on my Wells Fargo account. I kindly request that you consider allowing me to keep my account open. I am willing to take precautions such as hiding or securing my debit card or even temporarily using my account without a debit card. If there are other options available, please do not close my account. Thank you, Deanna O. If this is not the correct email address, I would appreciate your assistance in directing this email to the appropriate person. Thank you.

I need assistance in determining the appropriate department or individual at Wells Fargo to discuss an issue related to a former bank account. Recently, I was arrested under false accusations of identity theft and check fraud. I unknowingly deposited checks for a family member that were later returned, leading to the closure of my account. I lack access to any statements or details regarding those transactions. Approximately 8 months after the account closure, I received a letter indicating a zero balance in my closed account. However, it seems some of my mail was misplaced, which could have contained crucial information regarding the situation. The potential consequences of these allegations are severe, and I urgently require clarification and documentation regarding the checks deposited. Any assistance from Wells Fargo would be greatly appreciated. Thank you. Amy T. P.O. Box [redacted] Silverthone, CO [redacted]

I am trying to find out which department or person I need to speak to regarding a matter with my past Wells Fargo bank account. Recently, I was arrested under allegations of identity theft and check fraud, which I did not commit. I deposited checks for a family member who had asked me to cash them for her by signing them over, but they ended up being returned. I do not have any statements or details of those deposits and I am unsure how to obtain this information as it has been nearly 8 months since Wells Fargo closed my account. I was unaware of any fraud issues and believed the account was closed due to the returned checks. I only received one letter in September [redacted] showing a zero balance in my closed accounts. I recently found out my mail was being kept by my sister. I am concerned about the serious allegations against me and need assistance in getting information on those checks. Thank you for your help. Amy T. [redacted] P.O. Box [redacted] Silverthone, CO [redacted]