Wells Fargo Customer Service Issues

I have faced challenges with finding account service at Wells Fargo lately. Despite efforts, I have not been able to access my funds conveniently. I seek guidance on alternatives given the complexities I am experiencing. As a long-term investor and retiree of this bank, I have encountered difficulties in managing my accounts securely. I hope that by sharing my frustration, the appropriate assistance can be provided to address my concerns swiftly. Your attention to this matter is appreciated. Ms. Liza M. Valenzuela, also known as Ysmelda Vasquez Pio for security purposes.

On July 22nd, I closed my bank account. Initially, the representative refused due to a pending transaction, but after consulting with the supervisor, they agreed to close it, leaving the pending amount. I later discovered the entire account balance was given to me in cash. Now, I'm receiving overdraft emails from Wells Fargo, but being in Germany with a closed account, I'm unsure how to address this without incurring high calling costs. Despite advice to email the bank, I'm unable to locate that contact information. I hope for a resolution soon. Thank you.

We have recently acquired Stonegate Square, the most well-maintained and largest shopping center in East Simi Valley. With only a few spaces left among our 20 current tenants including Carl's Jr. and Island Fitness center, we're looking for potential tenants. We believe that adding a Wells Fargo Bank to our plaza would be a great addition since there are currently a Chase Bank and a US Bank within a half-mile radius. The shopping center offers a prime location at 5[redacted] East Los Angeles Ave., Simi Valley, CA, with excellent upkeep, ample parking, and a variety of businesses like BofA ATMs and professional services. With a high population and average household income within a 3-mile radius, as well as a significant daily traffic count, Stonegate Square is an ideal location for businesses. If you would like more information or have any questions, please don't hesitate to reach out to me. Thank you, Arvind D., Owner of Stonegate Square.

I am facing difficulties with my Advantage Funds account servicing. My portfolio manager has passed away, and I was not informed. I urgently need to contact another individual. Could you kindly deliver a message to his office to avoid being ignored again? This situation is crucial as I am unable to be located in the system. I am in a vulnerable situation and need assistance promptly. Please let me know when I can receive help at my local branch. I have a complicated situation involving a restraining order from Wells Fargo which has caused distress. I appreciate any support you can provide to resolve these issues. Thank you for your understanding.

It seems imperative for someone in your organization to quickly address the growing trend of customers departing from Wells Fargo for other financial institutions. Recently, I attempted to contact any Wells Fargo Bank in the Hollywood area without success for four consecutive days. Furthermore, my search for a branch with a Notary service led to a frustrating run-around until I inevitably abandoned the effort. The perplexing issue of unanswered calls by your staff leaves me bewildered. It is evident to me that reliance on automation is not the solution. The key lies in providing rapid and attentive customer service, beginning with leadership. Despite having been a customer since [redacted], I, along with my adult children, have decided to part ways with your bank. It appears that a significant lapse in effective management has persisted for quite some time, leading the institution down an unfavorable path.

On Wednesday, September 26, [redacted], my spouse and I visited the Renton Grady Way Branch to have a document notarized for an insurance claim. Upon arrival, we were informed the Notary was on a call and would assist us when available. Despite waiting while the Notary finished a task for an outside vendor, we were later denied service because my spouse had already signed the document prior to witnessing. After being directed to alternative Notaries, we sought assistance at the UPS store as suggested and were accommodated. The interaction with the Notary at the bank left us feeling mistreated and considering closing our longstanding account. We value integrity and were disheartened by the perceived unethical behavior. Our intention is to convey our experience to the Better Business Bureau for further review.

Subject: Inquiry Regarding Account of Ms. Frieda Certalic Dear Wells Fargo, I am writing on behalf of the estate of Ms. Frieda Certalic, representing her interests as an attorney based in Germany. Ms. Certalic, who passed away on June 7, [redacted], in Kiel, Germany, had an account with Wells Fargo under Account Number [redacted][redacted]. The current balance in the account is approximately US $21,[redacted]. The executor of Ms. Certalic's estate in Germany is Mr. Klaus Meier. The designated heirs pertaining to the mentioned account are the Hermann-Gmeiner-Fund in Munich, Germany, and the German Cancer Fund, with each party being a 50% beneficiary. The heirs are seeking prompt disbursement of their respective shares of the mentioned amount. Please advise on the necessary documentation required to facilitate these payments at your earliest convenience. Thank you for your attention to this matter, and we anticipate your prompt response. Best regards.

Hello, I recently had my account closed by Wells Fargo due to a negative balance and lack of activity. I was working on bringing the account out of the negative, but financial difficulties made it challenging. I had intended to make a deposit, but by the time I realized this, my account had already been closed. Surprisingly, my negative balance of -$[redacted].41 increased to -$[redacted].00. I am puzzled as to why Wells Fargo paid for an Amazon membership when my account was already in the red, especially since there had been no recent activity. I did not authorize an Amazon Prime membership, yet Wells Fargo paid for it and added an additional $35.00 charge. Earlier, my account went negative due to $35.00 fees for PayPal transactions. Despite informing Wells Fargo multiple times via email and phone that I prefer they decline any transactions instead of covering them, they continue to charge me $35.00 fees for unordered items, accumulating at least twelve charges. I am greatly frustrated by this situation and seek a resolution. Thank you.

Hello, I'm Paolo Bordignon from Italy. I have an account at Wells Fargo in the US with account number [redacted]88. I recently received a letter stating that my account is inactive due to lack of activity. I contacted Wells Fargo at 1-[redacted] for help, and they advised me to make a deposit to reactivate the account. I transferred funds from my bank in Monaco, but the money was returned with a message saying the account is still inactive. I need guidance on how to reactivate my account from Italy or instructions on closing the account and getting a refund. Thank you for your assistance. Best regards, Paolo Bordignon

Multiple instances of money being stolen from my account have been reported over the past five years since opening it. This has occurred despite contacting the local branch and confirming no other individuals have access to my account besides myself, Sharon E. Croswell, in Philadelphia. I am requesting a resolution for the repeated stolen funds, including the accumulated interests. Writing this email on 10/11/[redacted] at 9:20 a.m. from a local library in Philadelphia where I feel safe. Please make sure the branch is aware of this ongoing issue before I visit them for an update. Thank you. Sharon E. Croswell

On the 19th, I flew with American Airlines from Florence, SC to Moline, IL. Unfortunately, my flight in Charlotte was delayed, and my phone was stolen. By the time I reached Chicago, my connecting flight was already gone. The airline provided me with a complimentary stay at the Holiday Inn in Rosemont, where I was asked to provide my debit card at check-in. After settling in, I reviewed the hotel's policies since it was my first time staying there. I was surprised to find out that using the room phone incurred a charge of $[redacted].80. Considering my family is facing challenges post-hurricane Florence and still living in a garage, I would appreciate a refund. I believe it's unfair that there were no clear notices about the phone charges in the room, despite other items having price tags.

During my childhood, I designed Quorums, which were small underground living spaces resembling a one-bedroom apartment. Back in [redacted], my parents took me to the graveyard weekly to prepare for my priesthood. I vividly remember the sense of confinement and desperation while facing the reality of a casket after contemplating the Messiah's fate. The first Quorums were constructed at [redacted] Devonshire Dr., San Jose, CA [redacted]. Initially, I built them independently before partnering with SYSCO on subsequent projects. Visiting Quorums at Calvary Graveyard in San Jose, CA at age 15 and then again in Chicago at age 19 left a lasting impression. Even now, at 45, having undergone a youthful surgical procedure, I remain uncompensated for my work. My foresight led me to ensure that I am cremated only through hospitalization, with arrangements made for my 80 offspring to follow suit. I have extended this unique service to the public, particularly in regions strongly influenced by religious beliefs like the Bible Belt.

My Facebook account has been hacked. I can log in on my personal phone but cannot delete or change anything on my page. On my second phone, someone else was logged in with a picture of me and the name "BAS CAC." The system prompted me for a 6-digit number, which was ([redacted]). I want my account closed and deleted, so I created a new page yesterday. I need immediate assistance with verifying my ID and resolving this issue. Thank you, Latonya A.

My Facebook account has been hacked. I can easily log in on my personal phone but cannot delete or change anything on my page. However, on my second phone, I initially couldn't log in, and when I finally did, I saw someone else's profile with a picture of me. I was prompted to enter a 6-digit number ([redacted]) and a name (BAS CAC) appeared with pictures. On my first phone, I can access Facebook but cannot make any changes. Yesterday, when I logged in on my home computer, it indicated that my password was changed two weeks ago, but I didn't notice since I usually stay logged in. I am looking for guidance on how to submit my ID for verification and close down my hacked account. I created a new account yesterday, but I need immediate assistance. Thank you. - Latonya Allen

It has been over a week since I have faced issues accessing my online account. Although I sought help from Personal Banker Ms. Christina Cancino at our WF branch in Redmond, OR, the problem remains unresolved. After numerous failed attempts and being directed to different WF numbers, I managed to speak to a human representative who tried to assist me over the phone for two hours. Unfortunately, the problem persists, and despite being assured a callback within 2 business days, the message left on my TAD was unclear. Subsequently, I received an email from WF Technical Support Services (1-[redacted]) requesting further information and providing Technical Case # [redacted]93. Upon calling the number provided, I encountered the unhelpful automated robot once more. Frustrated by this experience, I am now awaiting a call back from WF. Kindly note my availability by phone except on Sunday 11/11, Tuesday 11/13, and Thursday 11/15. Thank you, Shirley A. Hanken.

Dear Customer Service, I am writing to express my disappointment with a recent experience I had while trying to use one of your promotional "Superchecks." Last Thursday, I visited The Home Depot in Carrollton, TX to purchase a new water heater due to an emergency situation. I wrote a "Supercheck" to cover the amount of $[redacted].98, as instructed in the promotional material I had received. However, to my surprise, the check was declined at the checkout. This unexpected incident caused me significant frustration and embarrassment. Despite having a healthy credit score of [redacted]+ and over $10,[redacted] of available credit on my Visa Account, the check was declined without any explanation. I had hoped to take advantage of the promotional interest rate of 2.9% for 15 months, but now I will be charged over 12% for using my Visa Card instead. I sought clarification from my local Wells Fargo Bank, but they were unable to provide a satisfactory explanation. I was advised to return the water heater and start the purchasing process all over again, which was not feasible for me. I urge you to investigate this matter and provide me with a written explanation for why the check was declined. I believe it is only fair that I am charged the promotional interest rate as originally intended. I hope to receive a prompt response from you to address this issue. Sincerely, J.R. Ivy

Dear Members, I had an account with Wells Fargo, but I neglected to monitor it and make deposits. The last time I checked, it was overdrawn by $30 due to monthly fees. I intended to repay it, but I forgot for a couple of months. Now, when I attempt to log in, access is denied. Do accounts get closed for inactivity? Will I need to open a new one? I prefer to settle the fee and retain my account and debit card rather than replace them. Can I pay the fee and re-enable my debit card? My account is under 18 months old. I understand I could call for assistance, but I would appreciate knowing my options first. Since I have been traveling extensively, calling Wells Fargo from abroad would incur charges. Thank you.

I recently switched from the Penny Hill, Delaware branch to the Concord Pike, Wilmington Delaware branch due to the significant difference in professionalism and atmosphere. The service at Concord Pike was exceptional, especially because of the outstanding assistance from Justin Branam. He was always well-dressed and remembered my name, providing dignified and customer-friendly service. I felt valued as he ensured that all my banking needs were properly taken care of during my visits. It’s refreshing to encounter such a well-mannered and dedicated banker like Justin Branam, and I wanted to commend him so that management is aware of the outstanding job he does. This level of service exemplifies how banking should be conducted, and Justin deserves recognition for his excellence in his role. Kudos to him for his commitment to exceptional service!

Since last Friday, 12/07/[redacted], I have been attempting to purchase the Chefman 2.05L Air Fryer in Black. Despite having enough points to buy it, the website is now rejecting my order. Moreover, the points needed for the item have increased, leaving me unable to make the purchase. I believe I should still be eligible for the sale price in points. My goal is to acquire the air fryer at the discounted rate and complete my order smoothly. I am requesting assistance from a different department rather than the Rewards Group to resolve this issue. Despite their attempts, the Rewards Group has not been able to provide a solution. I have tested the order on two separate computers without success. Thank you, Dave Emmons.

I am surprised that during a time when Wells Fargo could benefit from positive publicity, they have chosen not to provide the calendars they have given out in previous years. I visited three branches in the East Bay (Fremont, Union City, and Castro Valley), and was informed that calendars are not available this year. This cannot be true, as my friend obtained a calendar from the Union City (Dyer Ave.) branch. Small gestures like offering calendars can help retain customers. I have been a customer since [redacted], but the poor customer service and misinformation provided at one branch have left me disappointed and may lead me to explore other banking options in the future.