WeChat Customer Service Issues

I recently discovered that my account has been blocked due to reported unusual greetings. I mainly use the app to communicate with my suppliers in China, so this came as a surprise. I'm currently unable to unblock it as I've been instructed to send a message to a specific number, +[redacted]4, using my phone number. However, every time I attempt to do so, it states that it's an invalid number. I would appreciate any assistance in unblocking my account. My WeChat ID is: wxid_mxrtc55n9ecf22.

I am having trouble accessing my WeChat account (ID: wxid_jgth4e7xfzpt22) that I created in mainland China. When I tried to log in from my phone in Japan, the login was flagged as suspicious and my account got blocked. I have tried the standard procedures to unblock it, however, my passport number was deemed "invalid" due to the mismatch in the number of digits compared to a Chinese ID card. I am unsure of what steps to take next since my account is new and I am unable to get account validation from friends. Any advice on unblocking my WeChat account would be greatly appreciated.

Two days ago in China, I created a WeChat account. When I attempted to log in from another phone, my account was flagged for suspicious activity and subsequently locked. I followed the standard procedures to unlock it, but I couldn't enter my passport number as the ID card number. It seems the system only accepts a Chinese ID card number with a different number of digits. I am keen to unblock my account or, at the very least, be able to input my passport number for verification purposes.

Hello, I am reaching out regarding the incident on 1/15 and 1/16, [redacted], when my phone with the number "+[redacted]3" was stolen. Upon reviewing my messages, I discovered verification codes for "WeChat" associated with my mobile number. I would like to request the removal of my phone number from that account and the deletion of the entire account. I verified my number is linked to a blocked account where I saw a profile photo of a foreign woman and the username "Lummmsweet_." As an American male, I use a unique alias for each online platform and have not shared my payment information. I am prepared to testify in court under oath that the account "Lummmsweet_" is not created by me and constitutes identity theft using my mobile number. I am willing to provide any necessary information or statements regarding the ownership of the phone number used to create the account. Once again, I kindly request the deletion of the account and the removal of my phone number. Thank you for your attention to this matter.

Dear Sirs, Greetings, I have been using Wechat for over a year. While in Syria, where many sites are blocked, I briefly used a proxy to access a site. Upon re-entering Wechat, I found my account banned. I want to apologize if this breached Wechat rules, as I was unaware. Since then, I traveled to Egypt and ceased using the proxy program. I sincerely ask for the reactivation of my account since there are friends and important conversations I need access to. I promise to comply with all terms and rules moving forward. Banned account number: +[redacted]60 Thank you for your attention and support. Best regards, M. Rahme Email: [redacted]

My WeChat account was blocked for using an unauthorized plug-in or emulator. I had installed WeChat on an emulator to chat while gaming but was unaware it violated the terms of service. I have uninstalled it and won't repeat this mistake. I apologize for not following the rules. Please unblock my account so I can continue chatting with my friends. My ID is Benjstar.

In April [redacted], I embarked on an 11-day high school exchange program trip from Boston to China. I utilized WeChat to communicate with the people I met and the host family in Bengbu, China. I have been trying to access my account to reconnect with the host family and friends I made during my trip. Unfortunately, my account is currently in "protected" status due to prolonged inactivity, and I am unable to disable this feature without assistance. My username is Lkman101, and I believe my account is under WeiXin. I seek help to regain access to my account, as it holds valuable memories and social interactions. I appreciate any guidance on resolving this issue. Thank you, Lukas

I am experiencing an issue with WeChat. The app requires two people to enter a verification code, and due to the rapid changes in the code, it is inconvenient for one person to help. Unfortunately, I lost my mobile phone, resulting in the loss of many contacts. I am unable to locate the second person needed for verification. I have successfully verified with one person. I kindly request an alternative method, such as sending the verification code to my Yahoo Messenger account. I have not received guidance from WeChat on how to resolve this issue.

My WeChat account is a foreign account, and I am encountering two issues with it. Initially, I used WeChat Pay with my foreign visa card on Pinduoduo, but suddenly I received a notification that my account was set to a protected status due to possible compromise, preventing me from authenticating my identity and linking my card for payments. What steps should I take to address this? Additionally, I am trying to reset my password, but WeChat is not allowing me to do so on a new device and suggests trying again after 3 days. Despite waiting for the specified time and attempting to reset the password via email, I have not received any reset password email in my inbox or spam folder. How can I proceed, especially since I have not heard back from WeChat support after sending multiple requests?

I need help unblocking my inactive WeChat account. My WeChat account has been blocked after a period of inactivity, and I'm struggling to unblock it. To regain access, I need to have contacts in mainland China vouch for me. The situation is pressing as I now need to use WeChat for a new job working with colleagues in China. Unfortunately, I no longer have access to previous contacts who could verify me. The first person I reached out to timed out, and the second individual was unable to verify me due to unspecified reasons. I am requesting assistance from WeChat support to address the verification issue promptly so I can resume my professional activities.

I am facing the following issue: On June 17th, I performed a factory reset on my phone. Since then, I have been unable to log in to my Wechat account. I keep receiving an error message stating that I cannot log in with a new device for 3 days and that I should use my old device to log in. Despite using my old device after the factory reset, Wechat still recognizes it as a new device. It has been more than 3 days, and the error message persists. All verification attempts have been unsuccessful, leading to the same error message. Access to my Wechat account is critical as I am currently in quarantine in Chengdu. Wechat is my primary means of communication with Chinese health authorities and the only way for me to make payments while in China.

I am currently experiencing issues with using the money transfer feature on WeChat due to a couple of reasons. When I initially signed up for WeChat, I used the name Kamran Mahmood, while my bank registration lists my name as Mahmood Kamran. Additionally, I registered with my old passport on WeChat but updated to a new passport with my bank, resulting in different passport numbers. Despite these discrepancies, I am unable to edit my real name and passport number on WeChat. Furthermore, I have removed my bank card information, but I am still unable to transfer or use the balance on WeChat. My WeChat ID is kimzee612.

Hello Team Gethuman, I am currently facing an issue with my WeChat account being frozen. I attempted to link my phone number for verification, but the verification code did not work. Subsequently, I accidentally entered my old phone number, which is inaccessible now, leading to the account freeze. As an international business student, I rely on WeChat to attend and participate in my classes. It is crucial for me to regain access to my account promptly. I appreciate any assistance you can provide. Thank you in advance.

I am seeking assistance with my WeChat account. After updating my android phone, all my apps disappeared. Despite redownloading WeChat, I am unable to log in as it prompts for verification from friends, who have already assisted me but to no avail. I initially registered with my Thai number but currently reside in Korea. Unfortunately, the SMS verification method did not work, leaving me unable to access important contacts. My WeChat ID is Chimaev18, and the number linked to my account is +66 [redacted]23. Your prompt help is greatly appreciated given the urgency of reconnecting with essential contacts on the platform.

I have been unable to access my WeChat account for a month now. After resigning from my job, I tried to log in again but couldn't remember my password. I attempted to recover it using my phone number, but the number had been stolen with my previous phone. I urgently need to regain access to my WeChat account as it is essential for job opportunities where WeChat is widely used.

About six weeks ago, I encountered an issue with my cell phone and reset it. Upon reinstalling WeChat, I was informed that my account was blocked due to suspicious activity. To unblock it, I am asked to have a friend unlock it, but during the registration process, I was never prompted to scan a friend's QR code. WeChat assigned a code for my registration instead. Since I didn't have much time to use my account, I didn't add any friends. Now, when I try to unlock my account with a friend, I'm unable to do so as I don't have any friends added. I attempted to contact WeChat to explain my situation, but they requested proof, for which I have none. I'm seeking advice on how to proceed in this situation.

Hello, my name is Ramil. I have been a loyal user of WeChat for over 6 years. While I was working in Kazakhstan, my WeChat account was linked to Kazakhstani Beeline. Due to the COVID-19 pandemic, I relocated to Azerbaijan. Yesterday (11/25/[redacted]), when I tried to log into WeChat on a new computer, I was unexpectedly logged out from the old one. However, I couldn't access my account from either computer as it seems someone is trying to hack into it, and I no longer have the Kazakhstani number linked to my account. My WeChat ID is wxid_w1p0i4xog6mf22, and I have important conversations and work contacts there. I kindly request assistance in recovering my account and chat history. Thank you for your help. Kindly reach out to me promptly.

Dear Sir or Madam, I hope you are well. My name is Yingying Shen, a master's student in Health Economics and Decision Modelling at the University of Sheffield. I seek assistance with a mistake I made regarding the protection of patient data in my dissertation. Needing it quickly, I took pictures and converted them to Excel files on my smartphone on November 14. These files contain confidential data from clinical trials, which should have been kept secure. Despite deleting the files and clearing chat history on WeChat on both my phone and computer, I wonder if WeChat retains any records of this data. Your guidance on this matter would be greatly appreciated. Please reach out if more details are needed. Thank you for your time. Best regards, Yingying Shen

Dear WeChat Team, I am Hafizur Rahman from Bangladesh. I recently created a WeChat account through a Chinese friend. I am a new user and didn't pay much attention to the privacy policy. I added new friends, greeted them, and unknowingly engaged in suspicious behavior. I value the friendships I made and didn't receive verification codes on my registered phone. I ask for your help to review my account and unblock it so I can continue using WeChat to communicate. Thank you. Best, H.R.

Good morning, We are WRC Company based in Poland. We rely on our WeChat account to communicate with our suppliers in China for over 4 years now. Unfortunately, our account was permanently blocked after adding new friends from alibaba.com. We are unable to add new contacts and can only interact with existing ones. As a business, we require the ability to connect with new contacts and suppliers. We are seeking assistance with this issue. Here is the message we received from the WeChat team: "This WeChat account has been permanently blocked due to violations such as harassment, malicious marketing, or fraud related to adding friends." Our WeChat ID is: WRCPOLAND Kind Regards, Paulina, WRC POLAND