Wayfair Customer Service Issues

I recently placed two separate orders with Wayfair for chairs and a table due to an error I made when ordering the first time. I have received one order of two chairs (Order #: [redacted]) and a pending delivery for the second order including a table and chairs (Order #: [redacted]). Given my health condition, I no longer need the first set of chairs and would like to return them for a refund of £75.98. My name is Richard Parry, and I reside at 54 Egerton Road, Plymouth, PL4 9BR. You may reach me at [redacted] b952521. This mix-up has caused me stress, and I am eager to have this situation resolved promptly. Thank you for your understanding and assistance.

I was anticipating the delivery of a sofa around 8/22. This morning, I received a text from a delivery person stating they would arrive in 15 minutes, which caught me off guard as I wasn't expecting any deliveries. After clarifying, the person mentioned they were from Wayfair. I explained via text that I wasn't home and had not been notified about the sofa being ready for delivery as assured last week when I inquired about the delivery date. I found it surprising to hear about the imminent delivery this morning without prior notice. Unfortunately, after asking the driver to reschedule for later today or tomorrow, I did not receive a response. I am uncertain if the delivery will happen today. I kindly request assistance to ensure proper delivery of my sofa. Thank you. Best regards, Beatrice G. [redacted].

I ordered a daybed with "expert assembly" service included. Unfortunately, the assembler did not show up for the scheduled appointment. Despite speaking with customer service, the earliest they could reschedule was for Wednesday morning 7-11, but then the next day I was informed there were no available assemblers for that time. Now, the next appointment isn't until Friday. This situation is frustrating, especially since I paid over $80 for assembly. I feel I should be fully refunded for the assembly fee due to the inconvenience, as my 12-year-old with autism is without a bed. I am very upset and disappointed with this service and do not plan to use it again. I will also make sure to share my negative experience with others. This has been a complete letdown.

Hello, I am inquiring about an order I placed earlier this year with Order Number [redacted]. I have been experiencing difficulties getting through to Customer Service and would appreciate if this could be escalated to management. I purchased the Grey "Valentina Twin Upholstered Daybed with Trundle" from your company. However, there were delivery delays, and the items were left outside in the snow on two separate occasions. I incurred additional costs due to these issues. Upon opening the boxes, I discovered that the wrong item had been sent to me – a "King Size Bed with drawers" in Purple. The customer support team informed me that the correct item was out of stock and advised that I could keep the incorrect bed. However, upon attempting to sell it, I found that the boxes contained incorrect parts, making it impossible to use, sell, or give away. I am open to finding a resolution to obtain the correct parts. I would appreciate a call from your management team to discuss this matter further, as I have additional purchases planned with your company for my renovation needs. Thank you, Remy - [redacted]

I have a concern about the giuliana outdoor concrete propane firepit table I purchased earlier this summer. On three separate occasions, the firepit has sparked, causing the rocks to pop onto my patio furniture, resulting in holes being melted into the cushions. The first two incidents were minor, but the latest occurrence caused a sizeable hole in one of the cushions. I am hesitant to use the table again for fear of further damage. I am seeking assistance in either replacing the firepit or the rocks to prevent this issue in the future. Additionally, I would appreciate receiving replacement cushions to address the damage caused.

I placed an order for a sofa in July and paid for it, but the delivery dates have been repeatedly delayed. Initially, I was given an August 15th delivery date, then it was rescheduled to September 2nd. I received an email indicating another delay with promises of delivery by the 14th but didn't receive any confirmation. After multiple calls to customer service, the latest update is for the sofa to be delivered by the 23rd, causing frustration as I have guests staying over this weekend and no seating available. This ongoing delay from such a large company is very disappointing, especially after donating my old sofas to charity in anticipation of the new one. It's disheartening to hear that the reviews are negative. Wayfair's offer of a £20 voucher for the inconvenience was not satisfactory. Despite being unwilling to cancel the order, my patience is wearing thin. I am eagerly awaiting an email tomorrow regarding this matter. My order number is [redacted], and I am June Rose.

I recently placed my first order which included chairs; however, one packet of screws was missing. My main issue is with the delivery service, DHL. The delivery driver left the large parcel in a communal building, blocking the doorway, despite buzzing my apartment. This caused inconvenience as I had to move the parcel myself despite being in my 60s and recovering from surgery. I specified to leave items at my doorstep if I'm not home, which was not followed. I am disappointed with the delivery service and how the parcel was handled, especially given the circumstances.

I recently had an issue with two different online retailers, Amazon and Wayfair. I mistakenly returned a lamp to Amazon and a sweater to Wayfair due to mixing up the return labels. Wayfair refunded me for the lamp I thought I returned to them, but it was actually at Amazon, so I ended up paying twice for the same product. Wayfair's customer service representative, Kisha S., accused me of fraud and banned me from the website, despite my attempts to explain the situation and provide evidence. I feel anxious and unfairly treated by the resolution manager at Wayfair.

Regarding Order # [redacted] for the Devin Oriental Pink Area Rug, I have called and spoken with representatives who have continuously stated that they cannot assist due to the 30-day deadline being exceeded. I am puzzled as to why nothing can be done regarding the quality of a product I purchased; it's challenging to assess poor quality in just 30 days. Initially, the rug was very pale in comparison to the photo, and over time, the color has been fading despite following the care instructions diligently. I am frustrated by the company's lack of flexibility, solely using the 30-day policy as an excuse. It seems unfair that once a product's quality issue is noticed, no action can be taken due to this timeframe. Despite my requests to speak with a supervisor, I have been denied the opportunity, as the agents claim no one is available to assist. I reached out to the manufacturer as advised, only to be directed back to Wayfair. I received a $47 refund without my consent, as the agent seemed unwilling to involve a supervisor for fear of repercussions. I do not seek a refund but rather a replacement product of better quality. This experience is disappointing, especially considering I frequently source items from Wayfair for my client projects. If I cannot rely on adequate support or resolution when encountering subpar product quality, my trust in continuing to purchase from here will diminish.

I apologize for any inconvenience. I require assistance contacting talent management regarding the return of my equipment. Additionally, I urgently need an email confirming my job status has ended as I am unable to work due to being hospitalized. This confirmation is vital to prevent the cancellation of my benefits. Your prompt support in this matter would be highly valued. I was previously affected by personal tragedies and health issues. Please reach me at [redacted] I am Shaune Doyle, with SSN ending in [redacted]. My shipping address is [redacted] Eastern Avenue, Holden, Maine [redacted]. Thank you for your assistance in providing the necessary documentation promptly to resolve this urgent matter.

I am frustrated with the confusing communication from your company. I placed an order for curtains, decided to cancel within 55 minutes, and was still charged on my credit card. Despite trying to cancel via phone and text, I only received generic messages confirming my order or stating the cancellation was pending. This week I received the unwanted curtains without a return slip. I am disappointed in this experience and have no intention of shopping at Wayfair again. I refuse to pay for return shipping when I was wrongly charged after canceling the order. I have provided the order number and a picture of the bag they arrived in. I request the charges be removed and a return slip be sent promptly.

Subject: Concern Regarding Order Numbers: [redacted] & [redacted] To: Consumer Complaint Division at Wayfair, LLC I am writing to address an issue I have encountered with my recent order, #[redacted], placed on May 30, [redacted]. During the order process, I experienced multiple errors that have been both inconvenient and frustrating. Firstly, a sales representative mistakenly placed two separate orders for the same items, leading to significant disruption during my move. Although one of the orders was successfully canceled, the process of returning the other items was cumbersome, particularly due to the heavy mattress that needed to be returned via FedEx. Furthermore, despite efforts from Wayfair's management to rectify the situation with the bed order, the promised 0% interest promotion was revoked. Despite numerous conversations with customer service representatives from both Wayfair and Wayfair Credit Card Services, I continue to be charged interest erroneously. I kindly request a full refund of the interest charged and seek resolution for this matter promptly. Enclosed is a copy of the document outlining the 0% interest offer for your reference. Your attention to this matter is greatly appreciated, and I eagerly await a resolution before December 15, [redacted], to avoid further escalation of this issue. Thank you for your prompt attention to this matter. Sincerely, Bonnie B. [redacted] Phone: [redacted]

Unfortunately, I have not received my package from GLS. Please cancel and refund €17.99. In the future, I request no more deliveries through GLS! Complaint regarding non-delivery by GLS Package number: [redacted]3 Referenz: DE[redacted]66 Dear Sir or Madam, It is unacceptable how GLS is treating customers! My order from Wayfair was repeatedly rescheduled today. The last message I received was at 6:19 pm, stating that the driver could not find me, which is untrue as I was available all day. Now I am being asked to pick up the package in Kaulsdorf at a flower shop, even though I live in Karlshorst. Why didn't the driver attempt delivery at a GLS parcel shop in Karlshorst? It seems like there was no delivery attempt at all! If your staff cannot deliver a package to the correct address, they should return it to Wayfair. I will also share this complaint on social media and avoid this delivery service in the future! Sincerely, J. Lindemann

Subject: Complaint Regarding GLS Delivery Service Unfortunately, I did not receive my package from GLS and would like a refund of €17.99. I request to cancel my order. Going forward, please refrain from using GLS for deliveries. Tracking Number: [redacted]3 Reference: DE[redacted]66 Dear Sir/Madam, I am extremely disappointed with the handling of my delivery by GLS. My order from Wayfair was repeatedly rescheduled today. I received a notification at 6:19 PM claiming that I was not available, which is false as I was reachable all day. Now, I am being asked to retrieve my package from a flower shop in Kaulsdorf, an entirely different location than where I reside in Karlshorst. It is unacceptable that the delivery person did not attempt a delivery at a GLS Parcel Shop in Karlshorst. This situation leads me to believe that no delivery was made. If your staff is incapable of delivering packages to the correct address, they should return them to Wayfair. I will also be sharing this complaint on social media and will avoid using your delivery service in the future. Sincerely, J. Lindemann

We purchased a refrigerator that is now a month overdue and seems to be missing. The automated updates kept changing the delivery date, leaving us unaware of the situation. Despite reaching out to the delivery company multiple times, we have not received a clear response or resolution. Wayfair's apology and 10% discount offer for future purchases are not helping, as all we want is the refrigerator we already paid for. It's frustrating and I wish Wayfair could step in to help with this ordeal.

I purchased 2 recliners but did not receive a confirmation number. When I inquired, the representative was unable to find any information. I decided to reorder, and eventually received my chairs. However, two additional chairs were delivered two days later. After contacting customer service, I requested a return, explaining the situation. I was surprised to see an almost $80 charge for the return in the email. I find this charge unfair. Unless this is rectified, I will not be making any future purchases from Wayfair. - J. Polhill

Hello, I wanted to share my experience with a recent purchase I made from Wayfair. After my husband was diagnosed with Parkinson's, our physiotherapist suggested using non-slip grippers under our bathroom mats to prevent slips and falls. I purchased three grippers, cut them to fit the rugs, but unfortunately, the rugs are still slipping around. As a loyal Wayfair customer, I must say I am disappointed with this product not living up to its advertised functionality. Just wanted to provide this feedback. Thank you, Linda.

I am interested in purchasing the loveseat with SKU W[redacted]43, but I am experiencing issues placing the order on your website. I reside in Brush, Colorado [redacted] and have tried reaching out via email to five different individuals six times without success. Despite contacting customer service on six occasions, I have yet to receive assistance. Strangely, even my sister in Denver faced the same problem when attempting to order the loveseat. I considered ordering from Canada as an alternative, but encountered obstacles there as well. Hoping for a resolution soon. -Gloria B. 9 Cambridge Court Brush, CO. [redacted]

I am extremely upset! Currently, I am bedridden with the flu and heavily pregnant. I received a message via Klarna stating that I still owe money to Wayfair, which is absolutely incorrect. A few weeks ago, I placed an order, made the payment, and the returned items were picked up by the delivery service. The notification from Klarna today states I owe €[redacted].95 for items I never ordered and never received. Please double-check which order this relates to! I have no energy to deal with this issue right now. Please resolve this quickly and update me on the outcome. Alice J.

I recently requested to return four pillows I bought from Wayfair. After being instructed to keep them until further notice, I was informed that $[redacted] was refunded to my credit card. Despite this, the charge reappeared on my next statement. I contacted Customer Service a month later, but I am still awaiting instructions on the return process from Wayfair.