Wayfair Customer Service Issues

I have noticed that you are offering dog beds on sale, which my grandson usually buys from your stores when he is able to. Unfortunately, we do not have your stores nearby, and he struggles with transportation. I was wondering if you have considered donating 10 to 12 dog beds to shelters for the benefit of our beloved furry companions. Senior pets, including both dogs and cats, would greatly appreciate a comfortable bed instead of having to rest on a hard concrete floor. On another note, have you heard that Elon Musk donates more than half of his earnings to charities? While I am disappointed that they are mostly left-wing charities, it is commendable that he shares his wealth unlike others such as Bezos and the CEO of Goodwill, who do not seem to contribute back to the community. I sincerely hope that you and your staff had a joyful and blessed Christmas season.

I made a purchase on December 23rd and have been trying to schedule installation but haven't been successful in reaching anyone so far. I have attempted to call customer service multiple times today with no luck. I now want to return the item within the 30-day warranty period as I don't have assistance for the installation. It is frustrating when there is no reliable customer service available to address concerns.

Ulrike D., Josef Feuserstr. 44, [redacted] Elsdorf Tel. 02[redacted]7. Sehr geehrte Damen und Herren, Ich habe Bestellnr. [redacted] für einen Badezimmerschrank aufgegeben, jedoch noch kein Geld überwiesen, da ich verstanden habe, dass das Guthaben bei der Bestellung genutzt wird. Während meines Gesprächs mit Ihrer Mitarbeiterin wurden verschiedene Informationen abgefragt, aber es gab Schwierigkeiten, da die Empfängerdaten nicht mit meinen Angaben übereinstimmten. Wir konnten das Problem mit der Nummer [redacted]34 nicht lösen und das Gespräch endete ohne Klärung. Mein Guthaben entstand auch, weil ein bezahltes Produkt nicht verfügbar war. Es wäre hilfreich, alle elektronischen Möglichkeiten zu nutzen, obwohl es manchmal schwierig sein kann. Sollten Sie den Schrank nicht liefern können, bitte ich um Rücküberweisung des Guthabens auf mein Konto. Mit freundlichen Grüßen, Ulrike D. Tel. 02[redacted]7

I received a recliner for Christmas in December [redacted], but in March [redacted], the chair fell apart. When I contacted customer service, they promised a replacement chair. However, despite multiple calls and promises for delivery in June, September, and then October, I still have not received the chair as of December. I believe the best resolution would be to refund the purchase price of $[redacted].99 plus taxes so I can purchase a new chair. I appreciate your assistance in resolving this issue promptly. Regards, Yvette K. #8-[redacted] Kawkawa Lake Road Hope, BC V0X1L1

I'm inquiring about the refund for a cancelled order #[redacted] of a Copenhagen blue sofa/chaise. It was priced at $[redacted].00 with a delivery/assembly fee of $[redacted]. I received an email confirmation on December 6, [redacted], stating the order was cancelled due to damage or being out of stock, with uncertainty regarding a replacement. Though I received confirmation of successful cancellation, my MasterCard was charged $1,[redacted].21 for a new order total.

I ordered a Christmas tree storage bag with express shipping on December 30 for delivery by January 3. Despite assurances, the bag did not arrive. Following multiple calls, I was informed it had not been picked up by USPS. Despite my urgency, they could only promise delivery by the 10th. This delay forced me to pay $50 to have my tree taken down on the 3rd. When speaking with supervisor Kylie, she was unhelpful and refused to escalate the issue further. I am disappointed with Wayfare's service and lack of a satisfactory resolution. I hope for special consideration given my experience. Please reach out, or call me at [redacted]. My email, [redacted], is currently not functional. Thank you. - Joanie Ballantyne

I recently placed an order with Wayfair for a desk on December 31, [redacted]. The expected delivery date was January 5, [redacted]. When the desk did not arrive, I contacted Wayfair on January 8, [redacted]. The representative assured me that if the desk didn't arrive by January 11th or if the delivery information didn't update, I would receive a full refund and a free replacement desk. However, when I followed up on January 13, [redacted], two different representatives informed me they would not honor the free replacement desk and full refund offer. I believe that as a customer, I should receive the initial resolution promised to me on January 8th. It seems there was a misunderstanding within Wayfair's staff and policies regarding shipment issues. I hope that the company will honor the commitment made by the first representative I spoke with regarding the free replacement desk and full refund.

I've encountered difficulties while trying to place an order on your website as well as getting through to a live representative over the phone. Upon calling, the automated system provided the business hours and then disconnected the call. While on your website, I repeatedly experienced being logged out involuntarily. I attempted to buy multiple premium dual surface rug pads that are 0.24 inches thick in various sizes: 2 pads of size 3' by 12', one of 3' by 5', and another of 2' by 8'. Additionally, I tried to purchase the Breshay 6-drawer storage cabinet. During payment with PayPal, the process looped in a 'processing' state. After three unsuccessful attempts, I checked my cart to find it empty, although the payment funds were deducted from my account. Subsequently, I received a Gmail notification of a refund from Wayfair. Despite my persistence, I have been unable to successfully complete the order due to technical issues with the website, phone service, and ordering system. I am eagerly seeking resolution as I am keen on acquiring the specified items. The recurring problems with your platform have been extremely frustrating.

Whenever I attempt to pay my bill, I access the Wayfair CC tab on the drop-down menu. Despite having just changed my password, I receive a message stating it is invalid each time. When I tried to reset my password due to a new phone number, the old number was still linked. Upon contacting customer service, I encountered an extremely rude representative. She continuously talked over me and dismissed my concerns, claiming there was no issue with my login. Typically, in the past, a reset allowed me to register again without any problems. Unfortunately, this month when I faced the same issue while making a payment, the unhelpful representative caused frustration, leading to an unpleasant interaction. I would appreciate any assistance regarding my login issue. Thank you.

Hello, I have been attempting to obtain two shipping return labels for order # [redacted]. I have reached out to Wayfair on multiple occasions without success. I find the situation unacceptable. Today, I have a chair being picked up by FedEx and was advised to place the nightstands outside for pickup as well, without labels. This is inconvenient for my regular FedEx driver and causes unnecessary stress for me. Please provide the two return labels as requested and arrange for FedEx to collect the nightstands. Due to this experience, I am greatly disappointed in Wayfair. I may consider shopping at other stores like Pottery Barn, West Elm, and Anthropology despite the higher prices, to avoid such issues. Thank you, Judy B.

Hello, I have been trying to reach out to Wayfair several times to request two shipping labels for returning the nightstands. I've contacted them through emails and phone calls on the following dates: - January 8, [redacted] - January 26, [redacted] (5 emails and phone calls) - January 27, [redacted] - February 1, [redacted] - February 3, [redacted] (twice) It's disappointing that each time I received return instructions from a representative, the return labels were missing. Could you please address this issue and provide me with the two return labels? It is concerning that a previous representative suggested leaving the items outside with "Wayfair" written on them without any labels for FedEx pickup. This lack of service is pushing me towards companies like Pottery Barn, West Elm, and Anthropologie, despite their higher prices, due to their excellent customer service. My order number is [redacted]. Thank you, Judy B.

My husband ordered two Rodrigo sofas in 98 inches from Wayfair, but it turned out they only come in 94 inches. Wayfair changed the order size without permission. We had issues with the payment process, as we locked the card after the purchase and had to unlock it for them to charge it. Despite multiple attempts, the purchase never went through, leading to them using another card without our consent. We eventually had to cancel the order after speaking with various representatives and managers, like Robert. Despite canceling, Wayfair continues to claim parts of the order have shipped, causing us to cancel a credit card due to unauthorized charges. We feel the customer service was terrible, and we want an apology for the stress caused. Wayfair's policies didn't help in resolving our issue promptly, so we opted to cancel the order. We find it unacceptable that they are attempting to ship unwanted merchandise after cancellation. We are prepared to refuse delivery if the sofas arrive. - Mrs. T. Re: Order # [redacted]

I am a customer of yours, Patricia Carter, who has made numerous purchases from your company in the past. While I have had good experiences with your products previously, my recent order has left me feeling unsatisfied. Despite my loyalty and history of purchases, I was disappointed with the quality of the items I received this time. The advertisement described red kitchen pads, but what I received were ordinary rugs. Despite my efforts to address the issue, the resolution offered was inadequate. I requested either the correct items or a full refund, but no action has been taken. As a widow, it is challenging for me to make returns or shop for replacements easily. I urge your company to rectify this situation promptly. My contact details are [redacted], and I am counting on your swift response. Thank you, Pat Carter

I am experiencing difficulty placing an order on the Wayfair website. It has been a while since I last ordered, and I have since changed my email address. I spoke with a customer service representative last Monday, but she was unable to help me and reach her supervisor. To resolve this issue, I believe my old email address, [redacted], needs to be removed from the system as it may be causing a problem. My current email is now [redacted], and I am unable to place an order as the system doesn't recognize my password. I kindly request a password reset and a temporary password to access my account. Thank you for your assistance! Just a note, [redacted] is my email, not [redacted], which belongs to my mom.

I experienced multiple issues with Handy team installers for a gazebo I ordered through Wayfair. Despite paying almost $8K for the gazebo and $[redacted].99 for assembly, I was shocked to discover it didn't come with anchors. On top of that, only one installer showed up on the scheduled day and the other one didn't arrive at all. The next day, another installer showed up without a helper and got into a heated exchange with my husband. The whole situation made us consider asking for a refund. I hope the female installer who came later with anchors will be able to complete the job today. These experiences have made us hesitant to use the Handy team for any future assembly needs.

I have received four area rug pads from Wayfair due to FedEx losing them in transit. Despite assurances from a Wayfair supervisor that the last pad would be expedited and delivered by March 11th, it has been delayed once again with a new delivery date of the 17th. This recurring issue is completely unacceptable. How can FedEx lose three pads shipped separately and now a fourth one? I am extremely disappointed and frustrated with this situation and will not be ordering from Wayfair again.

Dear Wayfair, I placed an order for the 11x13 ft wood Sunjoy Gazebo, Order No. [redacted], on February 22nd with an expected delivery window between March 2nd and March 9th. After checking why my payment was still pending, I was informed that the account would be charged on March 9th, with the shipment scheduled for March 11th. However, these dates have passed, and I am completely unaware of the status of my order. It has been three weeks since the order, and I am feeling frustrated about the lack of information. I had a similar experience last year when trying to receive my gazebo, and I am hoping to avoid a repeat situation this year. I urgently need an update on the progress of my order or I may have to cancel it due to the lack of communication. Thank you. Sincerely, Rich D.

Dear Chris Sjolander, I purchased an item on February 19, [redacted], with invoice # [redacted]. Initially, the website indicated 5 in stock and a short delivery time. Shortly after my purchase, the status changed to backordered with a vague May [redacted] receipt date, which caused concern about the credibility of Wayfair. Worried my order would not arrive, I cancelled it when contacting customer service yielded unsatisfactory answers. Upon direct communication with Wildwood, they stated the item would be available in April. I reordered on March 4, [redacted], with invoice [redacted]. However, the new purchase cost $27.94 more, and I find this increase unjust due to the confusion caused by the initial backorder issue. I respectfully request a refund or credit of $27.94 to rectify the situation and restore my trust in Wayfair's customer service. Please consider this request to both ensure fairness and retain a satisfied customer. Thank you for your attention, David M. Thomason Sent from Mail for Windows

Hello, I received an order a few weeks ago and recently assembled it. The first 3 shelves were used for my daughter's preschool books. I did not place significant weight on the top or the middle two shelves. After having it mounted to the wall for 3 days, my wife noticed it wobbling. Later, when I tried to take a book out, it started to wobble to the right and then fell onto my 4-year-old daughter. Thankfully, she was unharmed, but the bookshelf was completely destroyed. I would normally ask for a replacement, but the quality was so poor that I don't feel comfortable putting up another one in my daughter's room. Is there a way I could receive a refund or credit for this order? I have kept the parts of the shelf and have not discarded them in case you need photos for evidence. I would appreciate your assistance with this matter. Thank you.

I am very disappointed with my experience dealing with Wayfair. My couch was supposed to be delivered on Monday the 21st. However, they claim they couldn't deliver it because I missed their call while I was working. The customer service agent, Mitchell, stated that my couch wasn't delivered because I didn't answer the phone. When I tried to call back, the number was not reachable as they were using a tablet that cannot receive incoming calls. The delivery was rescheduled to March 24th, then again to another date without a valid reason given. I even inquired if I could pick up the couch myself, but that was not an option. The customer service was rude and unprofessional, and the whole ordeal has been a nightmare. I have never experienced such difficulty with an expensive purchase and the service fell well below my expectations. I am reconsidering my purchase and would not recommend Wayfair to others based on this frustrating experience.