Wayfair Customer Service Issues

I ordered a bed frame (order #[redacted]) on May 28th with an initial delivery estimate between June 2 and June 9. However, for the past three days, I have been unable to track my order due to website and app issues. After waiting on hold for 4 hours with Wayfair customer service, I have not received any resolution. Today, I discovered the delivery estimate has been pushed to "after Friday, June 18," causing frustration as I paid over $[redacted] for this order. This delay has left my husband and me without a bed to match our new mattress, leading to inconvenience. The ongoing tracking problems are unacceptable. I am requesting Wayfair to address this poor service by offering expedited shipping, a partial refund, or a future credit. If this is not resolved, I will avoid future business with Wayfair.

I placed an order for a twin XL mattress well in advance of my moving date. Unfortunately, I received a KING size mattress instead of the one I ordered. I contacted Wayfair's customer service and spoke with a manager about the issue. They informed me that the correct mattress would not be available until June 30th. Given that I am moving on June 20th, I will be left without a mattress for ten days. When I expressed my concern to the supervisor, I was told there was nothing they could do to expedite the process. I even asked if they could provide any compensation, but I was denied. This situation is entirely the fault of Wayfair, and I believe they should offer some form of compensation for the inconvenience caused. It is disappointing to experience such poor customer service, and as a result, I do not plan to make any future purchases from Wayfair.

Hello, I purchased a couch from Wayfair (order #[redacted]) and it was delivered on April 17, [redacted]. Recently, my 110lb cousin sat on the pull-out section of the couch next to me, causing one of the wood support beams to break. It's disappointing as I've only had it for a short time, and it's already showing signs of wear, even with couch covers. I haven't started paying for it yet, and I don't want a replacement. I would appreciate it if the remaining payments could be waived. I am willing to dispose of the couch since it's no longer functional. I have been attempting to contact Wayfair without success. Is there any way you can assist me with this issue? Thank you for your help. Sincerely, - Karli C.

Hello, I understand the 30-day return policy but kindly request an extension in my case. I purchased a faucet delivered on May 12th. Due to a delay in my kitchen project, I opened it last night and found it doesn't fit my granite. Although it's a great faucet, I am 7 days past the 30-day return period. I am asking for the opportunity to return the unused faucet for a full refund. Despite speaking with supervisor Tammy, she mentioned there was no flexibility. I urged her to escalate the matter to her superior on my behalf. I hope to find someone within such a large company who values customer service, similar to how I support parents of students with disabilities daily. I am eager to receive a response.

I have a sensitivity to bright lights due to an eye disorder, so I need a 70”x70” covering for my white patio fence without drilling holes. I live in Eau Claire, WI, and would appreciate help finding an installer to address installation concerns. The top of my patio has three pillars that a rope could go over for hanging. There seems to be an easier installation option with larger squares for the Polyethylene Fence Panel I'm interested in, but it's currently out of stock. I would like to know when it will be available again. Appreciate your assistance with this matter. Regards, Kathy R.

Subject: Issue with Recent Purchase Regarding my order for the Black & Decker Breadman Professional Bread Maker, I wanted to address a delivery issue. Although I cancelled the item and sent an email confirming the cancellation, it was still delivered. I did not accept the delivery and returned it to Wayfair. The purchase was initially cancelled from my bank account, but now the $[redacted].50 charge has reappeared on my Visa account. I kindly request that you remove this charge from my account and confirm that the item has been returned to you. Thank you for your attention to this matter. Sincerely, Marie Côté

I am writing regarding the account balance I paid in full on June 7, [redacted], to close my account. I received a new bill on June 21, [redacted], with a late fee of $40.00 and an additional $2.00 due by July 7, [redacted]. I paid my bill on June 7th but your records show I was 1 hour and 13 minutes late. Despite my difficult financial situation due to the pandemic, I managed to settle the account to avoid further payments to Wayfair. However, I was charged a late fee even though I had a zero balance. I cannot afford the extra $42.00 due to being 1 hour late. I kindly request Wayfair to contact Comenity Bank to remove the late fee. I find it unfair for these practices to be allowed to happen.

Today, I received a card in the mail. I will be taking my business elsewhere. It has become clear that this company is influenced by the 'woke' culture and follows others' directives. By 'canceling' a business founded by a conservative individual who worked hard to succeed, it is evident that this company aligns with liberal beliefs and cancel culture. As an American, I value the freedom to choose whom I support, and I will not engage with businesses that are 'woke'. Perhaps this company should consider being more aware and recognize the significance of July 4th as Independence Day and America's birthday, especially given the current climate that resembles the time of our nation's declaration of independence.

Hello, I recently received the outdoor portable BBQ I ordered. The delivery was quick, and I appreciate that. However, I have encountered issues with the BBQ stand. The legs are unstable and wobbly, posing a hazard when using hot coils outdoors. Additionally, the base has sharp, untreated metal edges that have caused me cuts and scratches during unpacking. I believe these are manufacturer defects and would like to request a replacement or refund through customer service. I am eager to hear back promptly as BBQ season is here. I will be attaching pictures and a video of the product for reference. Thank you.

On July 9th, I ordered a Calle executive chair from 17 Stories. When unpacking, I noticed a missing part (H X 1). After contacting your customer service, they assured me the part would be sent promptly. On July 16th, the part arrived, but it was incorrect. I am frustrated and will pack everything, including the wrong part. A lady from your team suggested picking up the chair and delivering a new one. If this isn't possible, I will return the purchase. As an 88-year-old, I wish to avoid any more hassle. The order number is [redacted]. Please inform me if you agree with this solution. Kind regards, Karlheinz Mundle.

After spending 17 days in the ICU and two months in the hospital, I had ordered a kitchen sink with installation paid for. I later cancelled the installation due to missing parts. I now need to contact the installation service urgently and provide an email for sending pictures and videos to prove the sink arrived in poor condition. The damaged sink was not an open box as billed for full price. Arranging the installation promptly is crucial. While I understand limiting customer service calls might be efficient, having that option is essential. My contact number is [redacted]/[redacted], and the credit card used belongs to Elyse Z. The order was made back in December [redacted] or even earlier, around October or after Thanksgiving.

Good Afternoon, I wanted to share my recent experience with the Customer Service Supervisor, Mr. Matt. I placed an order with Wayfair over the phone to ensure timely delivery for my upcoming party on 7/31/[redacted]. Unfortunately, the delivery has been postponed multiple times, causing me great inconvenience. Originally, I was scheduled to receive the furniture on 7/28/[redacted], but it was rescheduled for 7/30/[redacted] and then further delayed to 8/2/21. Despite speaking with multiple representatives at Wayfair, including Matt, no satisfactory solution was provided. Matt seemed to deflect responsibility, suggesting the issue lied with UPS, not Wayfair. I am disappointed with the lack of assistance and would appreciate a higher authority from Wayfair to contact me to resolve this issue promptly.

I placed an order for a garden shed from Wayfare on August 11th with an expected delivery date of the 14th. However, the item has not been shipped yet despite the promised delivery date passing. I contacted customer service on the 16th to cancel the order due to travel plans, but was informed that it couldn't be cancelled as a tracking number had been generated. I was directed to call [redacted] to discuss further. After speaking with a representative, I was told I could cancel the order but $28 would be deducted from my refund. Feeling pressured, I decided to keep the order, with an estimated delivery window of August 19th to 25th. Despite my frustration with the situation, I felt compelled to wait for the item rather than lose money unnecessarily. I am disappointed with the lack of clarity in their cancellation policy and the additional fee imposed. I hope to receive my full refund of $[redacted].56 despite the circumstances.

Good morning! This is my 4th attempt to contact Wayfair regarding my recent office chair order. I received two items instead of one, which was not intended. I noticed the error immediately after placing the order last night and have been trying to reach you since then without success. The phones are not working, and my emails have gone unanswered, leaving me feeling frustrated. I need assistance with this issue before the items are shipped. If I do not receive a response, I will have to reject the order and cancel it, as I do not want to be charged for two items. Please address this matter promptly. I prefer not to cancel the order, but without a resolution, I will return the extra item at your expense. Kindly respond to my emails at your earliest convenience.

One of your delivery drivers mistakenly pulled into my driveway while trying to locate an address. Instead of using the designated turn around spot, the driver backed up onto my lawn after it had rained the night before. Upon questioning which company he was delivering for, he was uncooperative and displayed a disrespectful attitude towards my concerns. I noticed the Wayfair logo on his shirt and documented the truck's ID number as a Penske truck #[redacted] [redacted]. As he left my neighbor's driveway, I observed him once more reversing part of the truck onto their lawn to maneuver.

I placed order # [redacted] and received shipping information for 3 separate boxes with different tracking numbers. Two of the boxes arrived, but the third box with tracking number [redacted]81 is missing according to FedEx. I need all the pieces to complete my purchase. If this isn't resolved promptly, I will request a refund. Please address this issue and provide a resolution.

Today, my ivory velvet couch was delivered. Unfortunately, upon opening the box, I noticed it seemed to have been taped up twice and showed signs of wear and tear. As I inspected the couch and followed the instructions, I discovered a tear through the ivory velvet, insulation, and wood support. This defect is concerning as it appears irreparable and would be noticeable every time I use the couch. Despite this issue, I admire the design of the couch, particularly the rose gold legs, fabric, sturdiness, and functionality. It has the potential to be the focal point of the room and I had envisioned it as a versatile piece that can double as a futon. I hope to hear back from the company soon regarding this matter.

I am writing because I have not received any responses to my numerous emails. Order [redacted]. I received the swing, and a few weeks later, it caused rust stains on my patio. This time, I sent an email and you replied the same day. A man offered me a refund or another swing, promising an immediate refund if the replacement had issues. Upon unpacking the second swing last week, I noticed the color on the base was deteriorating. I sent an email immediately with photos, but I was referred to the manufacturer who is unreachable. After just 2 days outdoors, the second swing is rusting like the first one. I have sent several photos without any response. Please do something as I cannot keep this swing damaging my patio. You can come pick it up; I still have the boxes. Joane D. [redacted]

I have a complaint about a bed I purchased for my grandson and encountered a delivery issue. When I bought the bed in August, I specified a September 8th delivery since my grandson was moving into a new house the first weekend in September. However, the website would not allow me to select a delivery date after 8/31. I called customer service to place the order and was assured I would receive a FedEx tracking number for a vacation hold request. Nevertheless, after not receiving a tracking number for a week, I contacted customer service only to find out it had shipped via UPS. Despite my attempts to change the delivery, the bed arrived on 8/30 at an empty house. My frustration with Wayfair is twofold. Firstly, why couldn't they hold the item until needed? This lack of flexibility caused the entire issue. Secondly, I was never offered the option of requiring a signature upon delivery, which would have prevented the mishap of leaving the package at an empty house. These experiences have left me dissatisfied, and I hope Wayfair can improve their policies for future customers.

I have been attempting to cancel an order I placed on September 12th in the evening, which I initially requested to cancel on September 14th. The delivery is scheduled for the end of November, for a sofa that, unfortunately, I realized after ordering, will not fit through my doorway due to its size. Initially, I reached out to Wayfair via chat, spoke with a representative who explained it was custom-made and needed a manager's approval to cancel. Despite assurances of follow-up, I have received no resolution yet. Despite multiple phone calls and emails, I have not received helpful assistance and have not been informed of any progress. I urgently need this order canceled as I cannot accept the delivery due to the size issue. All I desire is a refund for the canceled order.