Wayfair Customer Service Issues

On 11/15/20, I placed an order for the Prep&Savour Memory Foam Kitchen Mat in SLATE GRAY (order # [redacted]). However, yesterday, I received the incorrect item for the third time - a Bath Mat FABBRICA in the wrong size and color. Despite exchanging the first wrong item online, I have received the same incorrect item twice more. I have contacted customer service via email twice, explaining the situation, but the issue persists. I urgently need to speak with someone to resolve this and receive the correct item as I need to match it with a previous purchase. My credit card has been charged, and I still do not have the correct merchandise, causing me great disappointment and frustration. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you, Rita F.

My Carnaby power recliner has lost power to the motion control on the right side of the chair. Wayfair sent a replacement part, but the new part is not working. The chair is not receiving power to the motion control button, although it is getting power from the wall cord. The maintenance manager at my apartment confirmed power is going into the chair, but the control buttons are unresponsive. The chair is not even a year old. What steps can we take to address this issue?

I made a mistake when selecting a payment plan for my recent order. I only intended to receive a 40% discount on the items, not set up a payment plan. I would like to pay the full amount upfront without the payment plan. I kindly request assistance in correcting this error and providing the total amount due with the promised 40% discount. I still wish to proceed with the purchase using the card, just without the payment plan option. Thank you for your help in resolving this matter promptly. Sincerely, Brenda S. [redacted]

I purchased a rug from Williston Forge on November 20th. The rug was delivered on December 4th, but I refused it because it was too small. The courier returned it to the sender. I received confirmation of the return via email, but I have not yet received my refund. I would appreciate guidance on how to proceed. Thank you, Chloe.

I recently received a replacement rug from Fed Ex or UPS, but unfortunately, it is not the one I originally wanted. To add to this, I have unexpectedly received two more navy blue rugs, which are the correct color, but I only required the one 8x10 size. I also had to cancel the coffee table order until all credits were processed, and subsequently, I reordered the coffee table separately. I need two labels for the additional rugs I received: one light blue 10x13 meant to be the replacement and one extra 5x8 rug. Please arrange for Fed Ex to collect these extra rugs for return delivery and send new labels to my email for the pickup. Thank you for your assistance. - K Clark

1. I purchased two Jackson area rugs, an 8 x 5 and a matching 10 x 13 in blue, both have been returned. I am waiting for the credits on my account before reordering. 2. I don't want the same 10 x 13 rug again, as it was defective. I only need one replacement rug, an 8 x 10 or a similar size. I am interested in the ivory and blue or navy blue color options. 3. I will not be ordering another 5 x 8 rug. 4. I am considering purchasing one round coffee/cocktail table made of rattan/wicker or bamboo. 5. I received a new rug delivery but have not unwrapped it as I believe it might be a duplicate of my previous order. I would appreciate assistance in returning it. 6. Please review my orders and transactions to help me conclude this matter. Thank you, Kate Clark

I received the incorrect comforter from Wayfair, and they are supposedly sending the correct one. They requested a photo of the item, but I don't have a cell phone to take one. The comforter is King size, white, and light gray with stripes. The white stripes are 1 and 3/4 inches, the gray stripes are 1 inch, and the inside is gray. There's a Wayfair store at Brunswick Landing in Brunswick, Maine, if someone needs to verify it in person. Unfortunately, I cannot provide a photo due to not having a cell phone, but you can contact me via landline at [redacted]. Thank you. - Elaine

Order Number: [redacted] I received the item on 12/7/[redacted], and there has been a strong odor emanating from it since then. Today is 12/10/[redacted], and my air purifier has detected toxic fumes, indicated by red warning lights. After some research, it appears the smell is caused by volatile organic compounds (VOCs). As someone with asthma, I am struggling to breathe due to this issue. I really like the entertainment center, but unless the odor can be resolved, I will have to request a return. VOC odors can linger for months and pose health risks like cancer. Despite being informed that the furniture was made in the USA, my investigation suggests it might have originated in China. I need urgent assistance as the entertainment center is too heavy to move, making it impossible to air it out like lighter furniture.

I would appreciate it if a Wayfare representative could contact the manufacturer regarding the possibility of ordering a bar stool with a custom seat height different from the options listed on the website. The product description mentions that orders are custom-made and non-returnable, with seat heights ranging from 34 to 40 inches. I have a higher bar-top in my kitchen and would prefer a 36-inch seat height. Despite attempting to reach out three times, the extended wait times on the phone have been discouraging, with one call lasting over one hour and 27 minutes unanswered. I understand there may be limitations, but given the customization details provided in the product description, I am hopeful that a solution can be reached. Your assistance in confirming this with the manufacturer would be greatly appreciated. Thank you for looking into this matter.

I received my safe by mail, but the authenticity certificate was missing. I believe I am a loyal customer, and the safe door won't open without it. Despite this, I've decided to keep it because I love it and it complements my collection well. I am unsure if you can resolve this issue as I intend to make more purchases from you, and I have recommended your company to the residents of my building, Vivallia Le Petit Boisé. Thank you in advance.

I am interested in purchasing a white Christmas tree from your selection. I would like to inquire if any of the options can be delivered to me before Christmas. My preferences are: the £27.99 tree as my first choice, the Durham White Fir priced at £55.99 as my second choice, and the 180cm tree priced at £50.99 as my third option. Kindly inform me if any of these trees can be delivered to me no later than December 24th. Thank you. Best, B. D.

This is my second time receiving a cactus from Wayfair, and unfortunately, I have been disappointed again. The first time, the cacti were only bubble wrapped, and the vases were not protected. The replacement order came with both cacti and vases wrapped, but the cactus itself looked nearly dead. These were supposed to be $70 cacti intended as a nice gift, but the quality is much lower than expected. I feel that I could have found a better cactus at Home Depot for $5. I am extremely disappointed with this experience and the item I received. As a result, I will not be buying any more plants from Wayfair. I would feel embarrassed to give this item as a gift due to its poor condition.

I bought a Starla Kids Rocker/Recliner from Harriet Bee in a unicorn pattern around 10/22/20 for $[redacted].00 as a Christmas gift for my granddaughter. Yesterday, when I checked online, I noticed the price had dropped to $[redacted].00. I'm not sure how long it was discounted, but it's significantly cheaper than what I paid. Is there a chance of receiving some store credit? I would appreciate it as a senior. Thank you for addressing my concern. - Grace A.

I purchased a GE freezer on Cyber Monday with a delivery date of 12/15/[redacted]. I had to cancel a freezer order from Lowe's due to frequent delivery date changes. Unfortunately, I am facing similar disappointing customer service from Wayfair now. It's frustrating when a product is advertised but not available for purchase. My Wayfair order number is [redacted] placed on 11/29/[redacted]. This situation has left me without the freezer space I needed for the holidays. Sandy D. - A very dissatisfied customer.

On December 8, [redacted], I contacted Sheena at Wayfair regarding my order #[redacted] for the Memory Foam Kitchen Mat 34x21 that I ordered on November 15, [redacted]. Despite reaching out to customer service through emails before, receiving the wrong item, a 17x24 bath mat, happened three times. After our Skype conversation, Sheena mentioned I would receive an update in 2-3 business days, but a week has passed without any communication from Wayfair. I am concerned since I have already paid for the item and have yet to receive the correct one. I am seeking a resolution to this ongoing issue promptly. Thank you for your attention to this matter.

I purchased a standing mirror jewelry cabinet for my daughter from Wayfair. It was scheduled for delivery on the 14th, but it hasn't arrived, and I can't track its status. Our Christmas budget was used for this gift, and now I'm worried it won't make it in time. How do I explain this to my daughter on Christmas day? I would appreciate it if someone could investigate and provide me with an update on its delivery. Tracking number: 0[redacted] [redacted] 31 H.

We purchased a Devos 455mm wall-hung sink and vanity unit in white, with order number [redacted], which was delivered by DHL on Wednesday, October 7th, [redacted]. A professional plumber installed the item on November 4th, [redacted], at a cost of £[redacted]. Unfortunately, just 6 weeks later, we noticed the bottom of the vanity unit door is swelling and delaminating. It appears the manufacturing material is not suitable for its intended use. We are requesting a refund to cover incurred expenses. We did invest £20 in insurance, but we are unsure of the manufacturer's warranty period.

I require an email invoice with detailed itemized prices for each item in my order. The current invoice I received only displays the total amount without item prices listed separately. In order to clear the items through customs, I need an invoice that provides individual prices for each product. I am seeking guidance on how to obtain an invoice that meets these requirements to ensure the prompt delivery of my merchandise. Thank you for your assistance.

I recently contacted your customer service regarding returning a kitchen trash can but was informed it was not possible due to the return policy, of which I was unaware. I am struggling with the allocated space for the trash can in my kitchen and have no alternative use for it. The representative mentioned emailing me a 10% discount for my next purchase. I am interested in buying an armchair and would like to apply the discount. However, after checking my email, I was unable to locate the coupon. Can you provide assistance regarding these matters? Thank you.

I ordered a 7-piece comforter today, December 19, [redacted]. After the order, an Iris detector appeared on my phone screen and now my phone is locked. I can receive calls but can't make any. Please remove the Iris detector from my phone. My phone number is [redacted]. I'm Marlene M. I can't access my phone to receive emails; it's locked due to Wayfair. Your help is greatly appreciated.